Download - (1) facts slides
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Facts About Automotive Technicians
Automotive Shops
in Jordan and most Arab countries !!
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Shops size are very small
No room for equipmentsCan’t handle traffic
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Shops use basic tools only
Hammers ,
screw drivers and
wrenches …
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NOprofessional tools
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Shops are not designed for professional work
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Te c h n i c i a n s
performing physical work
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Most technicians leave dirty finger prints and grease spot on the floor mats
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Most technicians are
Guessing
… No testing or diagnose
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No Education (high school at most)
حياته طول الجهالة ذل تجرع ساعة العلم مرارة يذق لم ومن
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Shop use code reader when scanning for "Check Engine"…they have no clue how to diagnosing problems.
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VSScan Tool
more than $5000
Code Reader Less than $500.00
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How shop owners running their shop
Drinking coffee & smoking …
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Technician's salary is too low
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Electricians and mechanics are two different business
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The work LABOR is not discussed ahead of time ….
but after work
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The work LABOR is not discussed ahead of time …. but after work,
which creates an argument @ the end.
فاكتتبوا تبايعتم !! اذا
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Most shops do not provide invoice receipts.
Receipts includes:Date Type of workLabor chargeWarranty& more ….
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Customers bring their own parts…
NO customer service!!
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Most shops don't have change for money !!
Many times the customer have to break $10.00 or $20.00 bill.
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Most shops do not open up on time (9:00 & 9:45 is conceder the same) …
opening the shop in the morning depends on the person MODE !!
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The car just got it out of the shop
No customers follow up after the service!!
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No organizations or associations to follow or investigate.
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Conclusion !!
Conclusion !!
Conclusion !!
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Most shops suffers
Appearance
AttitudeAbility
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Dirty floor
Staff
uni
formShop entrance
Office desk
Shop tools
Finger prints
Appearance
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Attitude
No ManagementNo Customer Service
No Treatment
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Ability
No Customer Satisfaction
No TrainingNo Education
Bad Service
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Remember
!!
People will judge your business by the 3 A’s
OMG!! Dogكيف بدي آخد الـ
عل المكنسيون
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AAttitude
Appearance
Ability
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What is the Solution