(1) facts slides
TRANSCRIPT
Facts About Automotive Technicians
Automotive Shops
in Jordan and most Arab countries !!
Shops size are very small
No room for equipmentsCan’t handle traffic
Shops use basic tools only
Hammers ,
screw drivers and
wrenches …
NOprofessional tools
Shops are not designed for professional work
Te c h n i c i a n s
performing physical work
Most technicians leave dirty finger prints and grease spot on the floor mats
Most technicians are
Guessing
… No testing or diagnose
No Education (high school at most)
حياته طول الجهالة ذل تجرع ساعة العلم مرارة يذق لم ومن
Shop use code reader when scanning for "Check Engine"…they have no clue how to diagnosing problems.
VSScan Tool
more than $5000
Code Reader Less than $500.00
How shop owners running their shop
Drinking coffee & smoking …
Technician's salary is too low
Electricians and mechanics are two different business
The work LABOR is not discussed ahead of time ….
but after work
The work LABOR is not discussed ahead of time …. but after work,
which creates an argument @ the end.
فاكتتبوا تبايعتم !! اذا
Most shops do not provide invoice receipts.
Receipts includes:Date Type of workLabor chargeWarranty& more ….
Customers bring their own parts…
NO customer service!!
Most shops don't have change for money !!
Many times the customer have to break $10.00 or $20.00 bill.
Most shops do not open up on time (9:00 & 9:45 is conceder the same) …
opening the shop in the morning depends on the person MODE !!
The car just got it out of the shop
No customers follow up after the service!!
No organizations or associations to follow or investigate.
Conclusion !!
Conclusion !!
Conclusion !!
Most shops suffers
Appearance
AttitudeAbility
Dirty floor
Staff
uni
formShop entrance
Office desk
Shop tools
Finger prints
Appearance
Attitude
No ManagementNo Customer Service
No Treatment
Ability
No Customer Satisfaction
No TrainingNo Education
Bad Service
Remember
!!
People will judge your business by the 3 A’s
OMG!! Dogكيف بدي آخد الـ
عل المكنسيون
AAttitude
Appearance
Ability
What is the Solution