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Focus on the CustomerFocus on the Customer
Building a Customer-Focused School Nutrition Program
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Customer Service
A combination of product, price, presentation, support, information, and delivery that has value to the customer.
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Lesson 1: Course Overview
• The child is the primary customer.• All members of the school nutrition
team (SNT) are involved.• How to build a customer-focused
program.• Customer service is the key.
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Questions• What do you expect of a
salesperson when you are the customer?
• What should children expect of school nutrition personnel when they are customers of the cafeteria?
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BLT 2003Starting Line
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Major Focus Areas
• The child is the primary customer of the school nutrition program.
• Customer service is the key to customer satisfaction and effective programs.
• How to build a customer-focused school nutrition program.
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Lesson TopicsLesson 2: Know the CustomerLesson 3: Customer Service is the
KeyLesson 4: Responsibility for
Customer ServiceLesson 5: Rate Your Customer
ServiceLesson 6: Achieve Customer
SatisfactionLesson 7: Plan a Customer-Focused
Program
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• Where we’ve been today...
• Where we’re going next...
• While we’re apart...
• See you next time!
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This training was conducted by the
National Food Service Management InstituteThe University of Mississippi
www.nfsmi.org800-321-3054
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National Food Service Management Institute The University of Mississippi
• Mission: To provide information and services that promote the continuous improvement of child nutrition programs
• Vision: To be the leader in providing education, research, and resources to promote excellence in child nutrition programs