Download - 1) ISSUANCE OF SOCIAL CASE STUDY REPORT
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
1) ISSUANCE OF SOCIAL CASE STUDY REPORT A Social Case Study Report (SCSR) is a description of socio-economic condition of the client that justifies his/her eligibility to avail assistance such as medical, financial, burial, transportation, and educational assistance from government, non-government, or civil society organizations like the Philippine Charity Sweepstakes Office (PCSO), Office of the Vice President of the Philippines, Offices of the Senators and Representatives, “Kapwa ko, Mahal Ko,” ABS-CBN Foundation, Philippine Band of Mercy, and many others.
: Residents of Antipolo City in crisis situation needing linkages with other possible sources of assistance
: Letter of Request addressed to the City Mayor with attached Data Tracking Form (DTF) from the Mayor’s Office : Barangay Certificate of Indigency : Certificate of Business / No Business from the Business Permits & Licensing Office BPLO)
: Certificate of Property / No Property from the City Assessor’s Office : Other requirements:
• Clinical / Medical Abstract or Discharge Summary or List of Requirements from the Medical Social Service Department of the Hospital (for medical and financial assistance)
• Hospital Bill / Laboratory Requests / Medical Prescription (for medical and financial assistance)
• Death Certificate and Funeral Contract (for burial assistance)
: Monday to Friday, 8am to 5pm No Noon Break
: 50 minutes
: None
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the
requirements to the Information Desk of the City Social Welfare and Development Office (CSWDO).
Check the documents as to completeness. Issue queuing number to the client and attach duplicate queuing number to the client’s request.
2 minutes
CSWDO
Desk Officer
2. Once the queuing
number is called, surrender the same to the Desk Officer and secure the validated requirements.
Refer the client to social worker available.
1 minute
CSWDO
Desk Officer
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
3. Proceed to the
assigned social worker for interview and preparation of Social Case Study Report (SCSR).
Interview the client while filling out the SCSR Form. Approve and sign the duly accomplished SCSR Form.
45 minutes
Social Worker
Head, CSWDO
4. Claim the SCSR Form
and submit photocopy of the same to the Social Worker concerned.
Request the client to acknowledge receipt of the SCSR Form on the receiving copy prior to issuance. Receive the photocopy of the SCSR Form for record purposes.
2 minutes
Social Worker
2) ISSUANCE OF REFERRAL LETTER The City Social Welfare and Development Office (CSWDO) issues referral letter as a form of
intervention that helps the client access services of other agencies in order to avail of needed
assistance such as free legal assistance, free psychological / psychiatric evaluation, monitoring and
after care, admission, temporary shelter, protective custody, and other social services
: Residents of Antipolo City in crisis situation and needs to be linked to resources that
he/she needs.
: Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the
Mayor’s Office
: Barangay Certificate of Indigency
: Medical Certificate and Hospital Bill/Laboratory Requests/Medical Prescription (should the
referral letter will be used for medical assistance) or Death Certificate (should the referral
will be used for burial assistance).
: Birth Certificate (for minor’s referral to other institution for temporary shelter and further
case management)
: Monday to Friday, 8am to 5pm
No Noon Break
: 40 minutes
: None
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the requirements
to the Information Desk of the City Social Welfare and Development Office (CSWDO).
Check the documents as to completeness. Issue queuing number to the client and attach duplicate queuing number to the client’s request.
2 minutes
CSWDO
Desk Officer
2. Once the queuing
number is called, surrender the same to the Desk Officer and secure the validated requirements.
Refer the client to social worker available.
1 minute
CSWDO
Desk Officer
3. Proceed to the assigned
social worker for interview and preparation of referral letter.
Conduct intake interview of the client. Prepare Referral Letter. Approve and sign the Referral Letter.
35 minutes
Social Worker
Social Worker
Head, CSWDO
4. Claim the Referral Letter
and submit photocopy of the same to the personnel concerned.
Request the client to acknowledge receipt of the Referral Letter on the receiving copy prior to issuance. Receive the photocopy of the Referral Letter for record purposes.
2 minutes
Social Worker
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
3) ISSUANCE OF CERTIFICATION THAT THE CHILD IS UNDER THE CARE OF A CERTAIN RELATIVE Provision of a document that certifies a person that he/she is the one taking care of a relative who is of minor age. The said document is used for enrollment purposes, filing of complaint where the minor is a victim of child abuse, and at times the minor claims his/her benefit as social pensioner.
: Residents of Antipolo City who is currently taking custody of a minor. : Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the City Mayor’s Office
: Certification of Guardianship from the Barangay : Birth Certificate of the Child or current academic year school ID in the absence of Child’s Birth Certificate : Valid ID of the current guardian : Letter from parent (in case working abroad or somewhere) that they are giving authority to certain relative to take care of minor
: Monday to Friday, 8am to 5pm No Noon Break
: 2 to 3 days
: None PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE
CSWDO
TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the
requirements to the Information Desk of the City Social Welfare and Development Office (CSWDO).
Check the documents as to completeness. Issue queuing number to the client and attach duplicate queuing number to the client’s request.
2 minutes
CSWDO
Desk Officer
2. Once the queuing
number is called, surrender the same to the Desk Officer and secure the validated requirements.
Refer the client to CSWDO personnel available.
1 minute
CSWDO
Desk Officer
3. Proceed to the
assigned CSWDO staff for interview.
Conduct intake interview of the client.
20 minutes
Social Welfare
Assistant
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
Home visitation:
Conduct home visitation.
1 day
Social Welfare
Assistant
4. Return to CSWDO a
day after the conduct of home-visit and claim the certification requested.
Prepare the requested certification. Approve and sign the certification.
3 minutes
2 minutes
Social Welfare Aide / Social
Welfare Assistant
Head, CSWDO
5. Claim the Certification
and submit photocopy of the same to the CSWDO staff concerned.
Request the client to acknowledge receipt of the Certification on the receiving copy prior to issuance. Receive the photocopy of the Certification for record purposes.
1 minute
Social Welfare Aide / Social
Welfare Assistant
4) ISSUANCE OF CERTIFICATE OF INDIGENCY A Certificate of Indigency is a document that certifies a person that he/she belongs to the
marginalized sector. This document is being used in availing of services of the Public Attorney’s
Office (PAO), medical / financial, burial, educational, transportation, and Balik-Probinsiya Assistance,
Medical Social Services Assistance from the hospitals and other social services.
: Indigent residents of Antipolo City.
: Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the City
Mayor’s Office
: Barangay Certificate of Indigency
: Certificate of Business or no business from the Business Permit & Licensing Office (BPLO)
: Certificate of Property or no property for taxation from the City Assessor’s Office
: Monday to Friday, 8am to 5pm :
No Noon Break
: 2 to 3 days
: None
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the requirements
to the Information Desk of the City Social Welfare and Development Office (CSWDO).
Check the documents as to completeness. Issue queuing number to the client and attach duplicate queuing number to the client’s request.
2 minutes
CSWDO
Desk Officer
2. Once the queuing
number is called, surrender the same to the Desk Officer and secure the validated requirements.
Refer the client to CSWDO personnel available.
1 minute
CSWDO
Desk Officer
3. Proceed to the assigned
CSWDO staff for interview.
Conduct intake interview of the client.
20 minutes
Social Welfare
Assistant
Home Visitation:
Conduct home visitation.
1 day
Social Welfare
Assistant
4. Return to CSWDO after
the conduct of home-visit and claim the certification requested.
Prepare the requested certification. Approve and sign the Certificate of Indigency.
2 minutes
2 minutes
Social Welfare
Assistant
Head, CSWDO
5 Claim the Certificate of
Indigency and submit photocopy of the same to the CSWDO staff concerned.
Request the client to acknowledge receipt of the Certificate of Indigency on the receiving copy prior to issuance. Receive the photocopy of the Certification for record purposes.
1 minute
Social Welfare
Assistant
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
5) ISSUANCE OF CERTIFICATE OF OUT-OF-SCHOOL YOUTH A Certificate of Out-of-School Youth is a document that certifies a person that he / she stopped schooling or is currently not enrolled in any school. The said document is used for employment and other legal purposes.
: 15-30 years old, resident of Antipolo City and currently not enrolled in any school
: Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the
Mayor’s Office : Photocopy of Barangay Clearance : Photocopy of Birth Certificate : Photocopy of report card (from the last school year attended)
: Monday to Friday, 8am to 5pm No Noon Break
: 2 to 3 days
: None
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the requirements
to the City Social Welfare and Development Office (CSWDO).
Check the documents as to completeness. Issue queuing number to the client and attach duplicate queuing number to the client’s request.
1 minute
CSWDO
Desk Officer
2. Once the queuing
number is called, surrender the same to the Desk Officer and secure the validated requirements.
Refer the client to the Focal Person of Youth Development Program (YDP).
1 minute
CSWDO
Desk Officer
3. Proceed to the YDP
Focal Person for interview.
Conduct intake interview of the client.
20 minutes
YDP Focal
Person
Home visitation:
Conduct home visitation.
YDP Focal
Person
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
4. Return to CSWDO after
the conduct of home-visit and claim the certification requested.
Prepare the requested certification. Approve and sign the Certificate of Out-of-School Youth.
2 minutes
2 minutes
YDP Focal
Person
Head, CSWDO
5. Claim the Certificate of
Out-of-School Youth and submit the photocopy of the same to the CSWDO staff concerned.
Request the client to acknowledge receipt of the Certificate on the receiving copy prior to issuance. Receive the photocopy of the Certification for record purposes.
1 minute
YDP Focal
Person
6) ISSUANCE OF SOLO PARENT ID / CERTIFICATION The City Social Welfare and Development Office (CSWDO) facilitates the issuance of Solo Parent ID /
Certification. It is a requirement in availing of the benefits and privileges due to a Solo Parent as
provided by R.A. No. 8972 known as the Solo Parent Act of 2000. Pursuant to the IRR of R.A. No.
8972, the social worker shall inform the solo parent of the status of his/her application within thirty (30)
working days from the filing of such and shall require him/her to visit the agency/institution providing
the assistance.
: A resident of Antipolo who possesses any of the following:
• A woman who gives birth as a result of rape or crimes against chastity, even without a
final conviction of the offender. Provided, that the mother keeps and raises the child;
• Parent left solo or alone with the responsibility of parenthood due to death of the
spouse;
• Parent left solo or alone with the responsibility of parenthood while the spouse is
detained or serving sentence for a criminal conviction for at least one (1) year;
• Parent left solo or alone with the responsibility of parenthood due to physical and/or
mental incapacity of spouse as certified by public medical practitioner;
• Parent left solo or alone with the responsibility of parenthood due to legal or de facto
separation from spouse for at least one (1) year; Provided that he or she is entrusted
with the custody of the children;
• Parent left solo or alone with the responsibility of parenthood due to declaration of
nullity or annulment of marriage as declared by a court or by a church; Provided that
he or she is entrusted with the custody of the children;
• Parent left solo or alone with the responsibility of parenthood due to abandonment of
spouse for at least one (1) year;
• Unmarried mother/father who has preferred to keep and raise his/her children instead
of having others care for them or give them up to a welfare institution;
• Any other person who solely provides parental care and support to a child or children
provided he/she is duly licensed as a foster parent by DSWD or duly appointed legal
guardian by the court;
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
• Any family member who assumes the responsibility of head of family as a result of the
death, abandonment, disappearance or prolonged absence of the parents or solo
parents: Provided, that such abandonment, disappearance, or absence last for at least
one (1) year.
: Letter of Request addressed to the City Mayor with attached Data Tracking Form (DTF)
from the Mayor’s Office
: Barangay Certification stating that the applicant is a resident for at least 6 months
: 2 pcs. of 1”x1” ID picture
: Original and photocopy of Birth Certificate of Minor Child/ren
: One (1) month pay slip if employed or Income Tax Return
: Barangay Clearance indicating whether or not he/she has availed of any of the benefits
for solo parents and the nature of such benefits (in case of transferee from other
barangay)
: Other requirements:
• Death Certificate of spouse, if deceased
• Certification from BJMP and any proof that the spouse is in jail
• Original and Photocopy of Certificate of Finality in case annulled or legally separated
• Affidavit of circumstances of being a Solo Parent in the absence of any of the other
requirements #s 1, 2 & 3.
: Monday to Friday, 8am to 5pm No Noon Break
: 22 minutes – Filing of application
: None
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the requirements
to the City Social Welfare and Development Office (CSWDO).
Check the documents as to completeness. Conduct intake interview of the applicant.
2 minutes
20 minutes
CSWDO
Desk Officer
Social Services Staff for Solo
Parent
2. Return to CSWDO after
30 days to claim the Solo Parent ID / Certification.
Request the client to sign in the Release Logbook and issue the requested document/s. Provide brief orientation about R.A. No. 8972 and its IRR.
3 minutes
10 minutes
Social Services Staff for Solo
Parent
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
7) ISSUANCE OF SENIOR CITIZEN ID & PURCHASE BOOKLET The Senior Citizen (SC) ID is an identification card that serves as proof that the person whose picture and other information appeared on it is a senior citizen (aged 60 years and above) and has the right to avail of the privileges and benefits stipulated under R.A. 9994 otherwise known as the Expanded Senior Citizens Act of 2010. The SC ID shall be released to the applicant 7 days after the filing of application. The SC purchase booklet, on the other hand, serves as record of the purchases made by the senior citizen. It also serves as a monitoring tool to ensure that the SC would not abuse the use of his/her discount card in making purchases.
: Residents of Antipolo City who are 60 years of age and above
: Valid ID with birth date and present address : Duly accomplished application form
: Monday to Friday, 8am to 5pm No Noon Break
: 10 minutes - Processing of application
: None
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the requirements
to the Office of the Senior Citizens Affairs Office (OSCA).
Check the documents as to completeness. Issue queuing number for photo and signature capturing.
2 minutes
OSCA
Desk Officer
2. Once the queuing
number is called, proceed to the photo and signature capturing area.
Take picture of the client and ask him/her to sign on the signature capturing device. Issue claim stub.
3 minutes
OSCA Staff
3. Return to CSWDO OSCA
on the date and time specified in the claim stub for the release of SC ID.
Request the client to sign in the Release Logbook and issue the Senior Citizen ID. Provide brief orientation on R.A. No. 9994.
5 minutes
OSCA Staff
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
8) ISSUANCE OF SENIOR CITIZEN’S BIRTHDAY CAKE VOUCHER The City Government of Antipolo provides birthday cake vouchers for senior citizens as token in recognition of their valuable contribution to the country’s progress and development. The cake voucher may be claimed by the senior citizen at the Office of the Senior Citizens Affairs (OSCA) on his/her birth month which to be presented to the partner bakeshop on or within 6 days from his/her birthday. : Senior citizen who is a resident of Antipolo City and registered at OSCA
: Senior Citizen ID : In case of representative
• Authorization letter signed by the senior citizen
• Photocopy of the Senior Citizen ID
• Valid ID of the representative (photocopy)
: Monday to Friday, 8am to 5pm No Noon Break : 5 minutes
: None
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE OSCA TRANSACTION
TIME RESPONSIBLE
PERSON
1. Proceed to the Office of
the Senior Citizens Affairs (OSCA) and present the Senior Citizen’s ID.
Check the Senior Citizen ID. Issue queuing number to the senior citizen or his/her representative.
2 minutes
OSCA
Desk Officer
2. Return to the desk officer
once the number is called and claim the cake voucher.
Request the client to sign in the Release Logbook. Issue the cake voucher and return the Senior Citizen ID.
3 minutes
OSCA Staff
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
9) ISSUANCE OF PERSONS WITH DISABILITY (PWD) ID AND/OR PURCHASE BOOKLET The PWD ID is a card that serves as proof that the person whose picture and other information appeared on it is a PWD and has the right to avail of the privileges and benefits stipulated under R.A. No. 9442, otherwise known as “The Magna Carta for Persons with Disability”. The PWD purchase booklet, on the other hand, serves as record of the purchases made by the PWD. It also serves as a monitoring tool to ensure that the PWD would not abuse the use of his/her discount card in making purchases.
: Persons with the following:
• Hearing Impairment
• Visual Impairment
• Speech Impairment
• Orthopedic or Bone Impairment
• Mental/Psychological Impairment
• Deformity/Amputee
• Learning Disability 1. Autism 2. Dyslexia 3. Slow Learner 4. Learning Disability
• Neurological Disease 1. Multiple Sclerosis 2. Muscular Dystrophy 3. Parkinson’s Disease
• Others as certified by a Physician
: Medical Certificate : 1 pc. of 1”x1” ID picture and 1 pc. of 2”x2” ID picture : Barangay Certificate of Residency : Voter’s ID (optional) : Duly accomplished registration form
: Monday to Friday, 8am to 5pm No Noon Break
: 15 minutes
: None
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the documents to
the Person’s with Disability Affairs Office (PDAO).
Check the documents as to completeness. Check if PWD has existing record in the database.
3 minutes
PDAO
Desk Officer
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
If yes, inform the client that he/she already has PWD ID and Purchase Booklet and that issuance of another ID is not possible unless in the case of loss or maturity.
• If none, endorse the applicant to the assigned PDAO staff for the facilitation of the request.
2. Claim the PWD ID and
Purchase Booklet.
Prepare the PWD ID and Purchase Booklet. Approve and sign the documents. Provide brief orientation on R.A. No. 9442, otherwise known as “The Magna Carta for Persons with Disability”. Request the client to sign in the Release Logbook and issue the PWD ID and Purchase Booklet.
5 minutes
1 minute
5 minutes
1 minute
PDAO Staff
Head, CSWDO
PDAO Head
PDAO Staff
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
10) APPLICATION FOR ELIGIBILITY TO AVAIL ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION (AICS) The Assistance to Individual in Crisis Situation (AICS) is the provision of limited assistance (medical, financial, burial / cremation and transportation) in cash or in kind, to individuals / families who are hampered to function normally because of socio-economic difficulties. The nature of difficulty is usually short term and emergency in nature, thus the assistance is on a one-shot-deal basis.
: Individuals whose family income is below food threshold and are:
1. Stranded due to natural and human-induced disasters and other unforeseen incidents.
2. In crisis due to absence of income and brought by sudden lay-offs, illness, death of breadwinner, etc.
3. Whose family member died and cannot afford burial and other incidental expenses 4. Disabled person needing transportation/food assistance while undergoing physical
restoration. : A. Medical Assistance in the Form of Guarantee Letter to Partner Hospital
1. Letter of Request addressed to the City Mayor with attached Data Tracking Form (DTF) from the Mayor’s Office
2. Medical Certificate / Abstract (photocopy) 3. Hospital Bill – for hospital bill payment (photocopy)
Quotation – for orthopedic implant, dialysis, chemotherapy, therapy (photocopy) Doctor’s prescription – for medicines (photocopy) Laboratory request – for laboratory procedures
4. Voter’s ID / Certification (photocopy, front and back) If Voter’s stub only, present another valid ID (photocopy, front and back)
5. Barangay Certificate of Indigency (original copy)
: B. Medical Assistance in the Form of Cash 1. Letter of Request addressed to the City Mayor with attached Data Tracking Form
(DTF) from the Mayor’s Office 2. Medical certificate / Abstract (photocopy) 3. Hospital Bill – for hospital bill payment (photocopy)
Quotation – for orthopedic implant, dialysis, chemotherapy, therapy (photocopy) Doctor’s prescription – for medicines (photocopy) Laboratory request – for laboratory procedures
4. Voter’s ID / Certification (photocopy, front and back) If Voter’s stub, present another valid ID (photocopy, front and back)
5. Barangay Certificate of Indigency (original copy)
: C. Burial Assistance 1. Letter of Request addressed to the City Mayor with attached Data Tracking Form
(DTF) from the Mayor’s Office 2. Registered Death Certificate 3. Funeral Contract 4. Voter’s ID / Certification (photocopy, front and back)
If Voter’s stub, present another valid ID (photocopy, front and back) 5. Barangay Certificate of Indigency (original copy)
: D. Cremation Assistance 1. Letter of Request addressed to the City Mayor with attached Data Tracking Form
(DTF) from the Mayor’s Office 2. Registered Death Certificate 3. Funeral Contract 4. Voter’s ID / Certification (photocopy, front and back)
If Voter’s stub, present another valid ID (photocopy, front and back) 5. Barangay Certificate of Indigency (original copy)
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
: E. Transportation Assistance
1. Letter of Request addressed to the City Mayor with attached Data Tracking Form (DTF) from the Mayor’s Office
2. Barangay Indigency or Police Blotter for those who are victims of pick-pocket / hold-up, stranded or lost
3. Medical Check-up Booklet / Schedule of check-up duly signed by a doctor
: Monday to Friday, 8am to 5pm No Noon Break
: 1 to 2 days
: None
PROCESS OF AVAILING THE SERVICE: Medical Assistance in the Form of Guarantee Letter
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the
requirements to the Relief and Public Assistance Division (RPAD) of the City Social Welfare and Development Office (CSWDO).
Check the documents as to completeness. Check if the client has existing record. If none, perform biometric registration and photo-capturing of the client. Refer the client to case worker available.
3 minutes
1 minute
3 minutes
RPAD
Desk Officer
Database System Staff
Database
System Staff
RPAD Desk Officer
2. Proceed to the
assigned case worker for interview and preparation of Social Case Study.
Conduct interview of the client and validation with hospital and other agencies. Prepare Social Case Study. Review and sign the document. Approve the Social Case Study. Prepare the guarantee letter and forward the same to City Mayor’s Office / City Administrator’s Office for signature. Approve and sign the guarantee letter.
35 minutes
3 minutes
2 minutes
1 day
5 minutes
2 minutes
Case Worker
Case Worker
RPAD Head & CSWDO Head
City Mayor
RPAD Staff
City Mayor / City Administrator
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
3. Claim the Guarantee
Letter from CSWDO and submit photocopy of the same to the RPAD staff concerned.
Take picture of the client. Request the client to acknowledge receipt of the letter on the receiving copy and issue the document. Receive photocopy of the Guarantee Letter for record purposes.
1 minute
3 minutes
Database
System Staff
RPAD Staff
PROCESS OF AVAILING THE SERVICE: Medical Assistance in the Form of Cash
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the requirements to the Relief and Public Assistance Division (RPAD) of the City Social Worker and Development Office.
Check the documents as to completeness. Check if the client has existing record. If none, perform biometric registration and photo-capturing of the client. Refer the client to case worker available.
3 minutes
3 minutes
RPAD Desk Officer
Biometric
System Staff
RPAD Desk Officer
2. Proceed to the assigned case worker for interview and preparation of Social Case Study.
Conduct interview of the client.
35 minutes
Case Worker
Home visitation and Processing:
Conduct home visitation and validation with hospital and other agencies.
Prepare the Social Case Study.
Review and sign the documents.
Approve the Social Case Study.
1 day
3 minutes
2 minutes
1 day
Case Worker
Case Worker
RPAD Head & CSWDO Head
City Mayor
3. Return to CSWDO for photo-capturing.
Take picture of the client to process the release of the approved request.
Forward the approved Social Case Study with its attachments to the City Accounting Office for pre-audit.
1 minute
5 to 10 minutes
Biometric System Staff
RPAD Staff
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
Process the documents. Process the pre-audited documents.
20 minutes
20 minutes
City Accounting
Office
City Treasurer’s Office
4. Claim the approved
financial assistance.
Release the cash assistance / accompany the client to the City Treasurer’s Office for the release of the requested assistance.
3 minutes
RPAD Staff /
City Treasurer’s Office
PROCESS OF AVAILING THE SERVICE: Assistance to Individual in Crisis Situation (AICS) – Burial Assistance
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the
requirements to the Relief and Public Assistance Division (RPAD) of the City Social Worker and Development Office.
Check the documents as to completeness. Check if the client has existing record. If none, perform biometric registration and photo-capturing of the client. Refer the client to case worker available.
3 minutes
3 minutes
RPAD
Desk Officer
Biometric System Staff
RPAD Desk Officer
2. Proceed to the
assigned case worker for interview and preparation of Social Case Study.
Conduct interview of the client.
35 minutes
Case Worker
Wake Visit and Processing:
Conduct Wake Visit. Prepare the General Intake Sheet (GIS). Review and sign the GIS. Approve the GIS. Forward the approved GIS with its attachments to the City Accounting Office for pre-audit. Process the documents.
1 day
1 day
Case Worker
Case Worker
RPAD Head & CSWDO Head
City Mayor
RPAD Staff
City Accounting Office
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
Process the pre-audited documents. Pick-up burial assistance from the City Treasurer’s Office.
City Treasurer’s
Office
RPAD Staff
3. Receive the burial
assistance.
Deliver burial assistance to client’s residence.
Staff from the City
Mayor’s Office, CSWDO and or City Treasurer’s
Office
PROCESS OF AVAILING THE SERVICE: Assistance to Individual in Crisis Situation (AICS) – Cremation / Old Niche Assistance
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the
requirements to the Relief and Public Assistance Division (RPAD) of the City Social Worker and Development Office.
Check the documents as to completeness. Check if the client has existing record. If none, perform biometric registration and photo-capturing of the client. Refer the client to case worker available.
3 minutes
3 minutes
RPAD
Desk Officer
Biometric System Staff
Biometric
System Staff
RPAD Desk
Officer
2. Proceed to the
assigned case worker for interview and preparation of Social Case Study.
Conduct interview of the client.
35 minutes
Case Worker
Wake Visit and Processing:
Conduct Wake Visit. Prepare the General Intake Sheet (GIS). Review and sign the GIS.
1 day
Case Worker
Case Worker
RPAD Head & CSWDO Head
Approve the GIS.
1 day
City Mayor
4. Claim the Guarantee
Letter from CSWDO and submit photocopy of the same to the
Take picture of the client. Request the client to
1 minute
3 minutes
Biometric
System Staff
RPAD Staff
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
RPAD staff concerned. acknowledge receipt of the letter on the receiving copy and issue the document. Receive photocopy of the Guarantee Letter for record purposes.
PROCESS OF AVAILING THE SERVICE: Assistance to Individual in Crisis Situation (AICS) – Transportation Assistance
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the requirements to the Relief and Public Assistance Division (RPAD) of the City Social Worker and Development Office.
Check the documents as to completeness. Check if the client has existing record. If none, perform biometric registration and photo-capturing of the client. Refer the client to case worker available.
3 minutes
3 minutes
RPAD Desk Officer
Biometric
System Staff
RPAD Desk Officer
2. Proceed to the assigned case worker for interview and preparation of Social Case Study.
Conduct interview and validation. Prepare the Social Case Study. Review and sign the document. Approve the Social Case Study.
35 minutes
3 minutes
2 minutes
1 day
Case Worker
Case Worker
RPAD Head & CSWDO Head
City Mayor
3. Return to CSWDO for photo-capturing and processing of the approved assistance.
Take picture of the client to process the release of the approved assistance.
Forward the approved Social Case Study with its attachments to the Accounting Office for pre-audit.
Process the documents.
Process the pre-audited documents.
1 minute
5 to 10 minutes
20 minutes
20 minutes
Biometric System Staff
RPAD Staff
City Accounting Office
City Treasurer’s Office
4. Claim the approved financial assistance.
Release the financial assistance / accompany the client to the City Treasurer’s Office for the release of the assistance.
3 minutes
RPAD Staff / City Treasurer’s
Office
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
11) PROVISION OF BALIK-PROBINSIYA ASSISTANCE The Balik-Probinsiya Program provides limited financial and/or material assistance to support the planned and purposive return to the place of origin of disaster victims, distressed, displaced individuals or families to enable them to participate in its on-going development and where their socio-economic well-being is ensured. It involves the preparation of both the individual and the community where he will go back so he will not return informal settling or live in no-productive high risk disaster prone areas.
: Disaster victims, informal settlers and other distressed/displaced individuals or families who decide to go back to their home provinces or places of origin giving priority to those whose family income is below the food threshold.
: Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the City Mayor’s Office : Voter’s ID / Certification (photocopy, front and back)
If Voter’s stub, present another valid ID (photocopy, front and back) : Barangay Certificate of Indigency (Original copy)
: Monday to Friday, 8am to 5pm No Noon Break
: 2 days
: None
PROCESS OF AVAILING THE SERVICE:
CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION
TIME RESPONSIBLE
PERSON
1. Submit the requirements to the Relief and Public Assistance Division (RPAD) of the City Social Worker and Development Office.
Check the documents as to completeness. Check if the client has existing record. If none, perform biometric registration and photo-capturing of application of client. Refer the client to case worker available.
3 minutes
3 minutes
RPAD Desk Officer
Biometric
System Staff
RPAD Desk Officer
2. Proceed to the assigned
worker for interview and preparation of Social Case Study.
Conduct interview of the client.
35 minutes
Case Worker
Home Visitation, Validation and Processing:
Conduct home visit and validation.
1 day
Case Worker
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building
Tel. No. 584-7758
Coordinate with Municipal Social Welfare and Development Office (MSWDO) / CSWDO counterpart in the province where the client will return back. Prepare the Social Case Study. Review and sign the document. Approve the Social Case Study.
3 minutes
2 minutes
1 day
Case Worker
RPAD Head & CSWDO Head
City Mayor
3. Return to CSWDO for
photo-capturing.
Take picture of the client to process the release of the approved assistance. Forward the approved Social Case Study with its attachments to the Accounting Office for pre-audit. Process the documents. Process the pre-audited documents.
1 minute
5 to 10 minutes
20 minutes
20 minutes
Biometric
System Staff
RPAD Staff
City Accounting Office
City Treasurer’s
Office
4. Claim the approved
financial assistance.
Release the financial assistance / accompany the client to the City Treasurer’s Office for the release of the assistance.
3 minutes
RPAD Staff /
City Treasurer’s Office