1) issuance of social case study report

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO) Ground Floor, Gender Advocacy and Development (GAD) Center Building

Tel. No. 584-7758

1) ISSUANCE OF SOCIAL CASE STUDY REPORT A Social Case Study Report (SCSR) is a description of socio-economic condition of the client that justifies his/her eligibility to avail assistance such as medical, financial, burial, transportation, and educational assistance from government, non-government, or civil society organizations like the Philippine Charity Sweepstakes Office (PCSO), Office of the Vice President of the Philippines, Offices of the Senators and Representatives, “Kapwa ko, Mahal Ko,” ABS-CBN Foundation, Philippine Band of Mercy, and many others.

: Residents of Antipolo City in crisis situation needing linkages with other possible sources of assistance

: Letter of Request addressed to the City Mayor with attached Data Tracking Form (DTF) from the Mayor’s Office : Barangay Certificate of Indigency : Certificate of Business / No Business from the Business Permits & Licensing Office BPLO)

: Certificate of Property / No Property from the City Assessor’s Office : Other requirements:

• Clinical / Medical Abstract or Discharge Summary or List of Requirements from the Medical Social Service Department of the Hospital (for medical and financial assistance)

• Hospital Bill / Laboratory Requests / Medical Prescription (for medical and financial assistance)

• Death Certificate and Funeral Contract (for burial assistance)

: Monday to Friday, 8am to 5pm No Noon Break

: 50 minutes

: None

PROCESS OF AVAILING THE SERVICE:

CLIENT’S STEPS ACTIONS OF THE CSWDO TRANSACTION

TIME RESPONSIBLE

PERSON

1. Submit the

requirements to the Information Desk of the City Social Welfare and Development Office (CSWDO).

Check the documents as to completeness. Issue queuing number to the client and attach duplicate queuing number to the client’s request.

2 minutes

CSWDO

Desk Officer

2. Once the queuing

number is called, surrender the same to the Desk Officer and secure the validated requirements.

Refer the client to social worker available.

1 minute

CSWDO

Desk Officer


Tel. No. 584-7758

3. Proceed to the

assigned social worker for interview and preparation of Social Case Study Report (SCSR).

Interview the client while filling out the SCSR Form. Approve and sign the duly accomplished SCSR Form.

45 minutes

Social Worker

Head, CSWDO

4. Claim the SCSR Form

and submit photocopy of the same to the Social Worker concerned.

Request the client to acknowledge receipt of the SCSR Form on the receiving copy prior to issuance. Receive the photocopy of the SCSR Form for record purposes.

2 minutes

Social Worker

2) ISSUANCE OF REFERRAL LETTER The City Social Welfare and Development Office (CSWDO) issues referral letter as a form of

intervention that helps the client access services of other agencies in order to avail of needed

assistance such as free legal assistance, free psychological / psychiatric evaluation, monitoring and

after care, admission, temporary shelter, protective custody, and other social services

: Residents of Antipolo City in crisis situation and needs to be linked to resources that

he/she needs.

: Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the

Mayor’s Office

: Barangay Certificate of Indigency

: Medical Certificate and Hospital Bill/Laboratory Requests/Medical Prescription (should the

referral letter will be used for medical assistance) or Death Certificate (should the referral

will be used for burial assistance).

: Birth Certificate (for minor’s referral to other institution for temporary shelter and further

case management)

: Monday to Friday, 8am to 5pm

No Noon Break

: 40 minutes

: None


Tel. No. 584-7758



TIME RESPONSIBLE

PERSON

1. Submit the requirements

to the Information Desk of the City Social Welfare and Development Office (CSWDO).


2 minutes

CSWDO

Desk Officer

2. Once the queuing


Refer the client to social worker available.

1 minute

CSWDO

Desk Officer

3. Proceed to the assigned

social worker for interview and preparation of referral letter.

Conduct intake interview of the client. Prepare Referral Letter. Approve and sign the Referral Letter.

35 minutes

Social Worker

Social Worker

Head, CSWDO

4. Claim the Referral Letter

and submit photocopy of the same to the personnel concerned.

Request the client to acknowledge receipt of the Referral Letter on the receiving copy prior to issuance. Receive the photocopy of the Referral Letter for record purposes.

2 minutes

Social Worker


Tel. No. 584-7758

3) ISSUANCE OF CERTIFICATION THAT THE CHILD IS UNDER THE CARE OF A CERTAIN RELATIVE Provision of a document that certifies a person that he/she is the one taking care of a relative who is of minor age. The said document is used for enrollment purposes, filing of complaint where the minor is a victim of child abuse, and at times the minor claims his/her benefit as social pensioner.

: Residents of Antipolo City who is currently taking custody of a minor. : Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the City Mayor’s Office

: Certification of Guardianship from the Barangay : Birth Certificate of the Child or current academic year school ID in the absence of Child’s Birth Certificate : Valid ID of the current guardian : Letter from parent (in case working abroad or somewhere) that they are giving authority to certain relative to take care of minor


: 2 to 3 days

: None PROCESS OF AVAILING THE SERVICE:

CLIENT’S STEPS ACTIONS OF THE

CSWDO

TRANSACTION

TIME RESPONSIBLE

PERSON

1. Submit the

requirements to the Information Desk of the City Social Welfare and Development Office (CSWDO).


2 minutes

CSWDO

Desk Officer

2. Once the queuing


Refer the client to CSWDO personnel available.

1 minute

CSWDO

Desk Officer

3. Proceed to the

assigned CSWDO staff for interview.

Conduct intake interview of the client.

20 minutes

Social Welfare

Assistant


Tel. No. 584-7758

Home visitation:

Conduct home visitation.

1 day

Social Welfare

Assistant

4. Return to CSWDO a

day after the conduct of home-visit and claim the certification requested.

Prepare the requested certification. Approve and sign the certification.

3 minutes

2 minutes

Social Welfare Aide / Social

Welfare Assistant

Head, CSWDO

5. Claim the Certification

and submit photocopy of the same to the CSWDO staff concerned.

Request the client to acknowledge receipt of the Certification on the receiving copy prior to issuance. Receive the photocopy of the Certification for record purposes.

1 minute

Social Welfare Aide / Social

Welfare Assistant

4) ISSUANCE OF CERTIFICATE OF INDIGENCY A Certificate of Indigency is a document that certifies a person that he/she belongs to the

marginalized sector. This document is being used in availing of services of the Public Attorney’s

Office (PAO), medical / financial, burial, educational, transportation, and Balik-Probinsiya Assistance,

Medical Social Services Assistance from the hospitals and other social services.

: Indigent residents of Antipolo City.

: Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the City

Mayor’s Office

: Barangay Certificate of Indigency

: Certificate of Business or no business from the Business Permit & Licensing Office (BPLO)

: Certificate of Property or no property for taxation from the City Assessor’s Office

: Monday to Friday, 8am to 5pm :

No Noon Break

: 2 to 3 days

: None


Tel. No. 584-7758



TIME RESPONSIBLE

PERSON


to the Information Desk of the City Social Welfare and Development Office (CSWDO).


2 minutes

CSWDO

Desk Officer

2. Once the queuing


Refer the client to CSWDO personnel available.

1 minute

CSWDO

Desk Officer


CSWDO staff for interview.


20 minutes

Social Welfare

Assistant

Home Visitation:


1 day

Social Welfare

Assistant

4. Return to CSWDO after

the conduct of home-visit and claim the certification requested.

Prepare the requested certification. Approve and sign the Certificate of Indigency.

2 minutes

2 minutes

Social Welfare

Assistant

Head, CSWDO

5 Claim the Certificate of

Indigency and submit photocopy of the same to the CSWDO staff concerned.

Request the client to acknowledge receipt of the Certificate of Indigency on the receiving copy prior to issuance. Receive the photocopy of the Certification for record purposes.

1 minute

Social Welfare

Assistant


Tel. No. 584-7758

5) ISSUANCE OF CERTIFICATE OF OUT-OF-SCHOOL YOUTH A Certificate of Out-of-School Youth is a document that certifies a person that he / she stopped schooling or is currently not enrolled in any school. The said document is used for employment and other legal purposes.

: 15-30 years old, resident of Antipolo City and currently not enrolled in any school

: Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the

Mayor’s Office : Photocopy of Barangay Clearance : Photocopy of Birth Certificate : Photocopy of report card (from the last school year attended)


: 2 to 3 days

: None



TIME RESPONSIBLE

PERSON


to the City Social Welfare and Development Office (CSWDO).


1 minute

CSWDO

Desk Officer

2. Once the queuing


Refer the client to the Focal Person of Youth Development Program (YDP).

1 minute

CSWDO

Desk Officer

3. Proceed to the YDP

Focal Person for interview.


20 minutes

YDP Focal

Person

Home visitation:


YDP Focal

Person


Tel. No. 584-7758


the conduct of home-visit and claim the certification requested.

Prepare the requested certification. Approve and sign the Certificate of Out-of-School Youth.

2 minutes

2 minutes

YDP Focal

Person

Head, CSWDO

5. Claim the Certificate of

Out-of-School Youth and submit the photocopy of the same to the CSWDO staff concerned.

Request the client to acknowledge receipt of the Certificate on the receiving copy prior to issuance. Receive the photocopy of the Certification for record purposes.

1 minute

YDP Focal

Person

6) ISSUANCE OF SOLO PARENT ID / CERTIFICATION The City Social Welfare and Development Office (CSWDO) facilitates the issuance of Solo Parent ID /

Certification. It is a requirement in availing of the benefits and privileges due to a Solo Parent as

provided by R.A. No. 8972 known as the Solo Parent Act of 2000. Pursuant to the IRR of R.A. No.

8972, the social worker shall inform the solo parent of the status of his/her application within thirty (30)

working days from the filing of such and shall require him/her to visit the agency/institution providing

the assistance.

: A resident of Antipolo who possesses any of the following:

• A woman who gives birth as a result of rape or crimes against chastity, even without a

final conviction of the offender. Provided, that the mother keeps and raises the child;

• Parent left solo or alone with the responsibility of parenthood due to death of the

spouse;

• Parent left solo or alone with the responsibility of parenthood while the spouse is

detained or serving sentence for a criminal conviction for at least one (1) year;

• Parent left solo or alone with the responsibility of parenthood due to physical and/or

mental incapacity of spouse as certified by public medical practitioner;

• Parent left solo or alone with the responsibility of parenthood due to legal or de facto

separation from spouse for at least one (1) year; Provided that he or she is entrusted

with the custody of the children;

• Parent left solo or alone with the responsibility of parenthood due to declaration of

nullity or annulment of marriage as declared by a court or by a church; Provided that

he or she is entrusted with the custody of the children;

• Parent left solo or alone with the responsibility of parenthood due to abandonment of

spouse for at least one (1) year;

• Unmarried mother/father who has preferred to keep and raise his/her children instead

of having others care for them or give them up to a welfare institution;

• Any other person who solely provides parental care and support to a child or children

provided he/she is duly licensed as a foster parent by DSWD or duly appointed legal

guardian by the court;


Tel. No. 584-7758

• Any family member who assumes the responsibility of head of family as a result of the

death, abandonment, disappearance or prolonged absence of the parents or solo

parents: Provided, that such abandonment, disappearance, or absence last for at least

one (1) year.

: Letter of Request addressed to the City Mayor with attached Data Tracking Form (DTF)

from the Mayor’s Office

: Barangay Certification stating that the applicant is a resident for at least 6 months

: 2 pcs. of 1”x1” ID picture

: Original and photocopy of Birth Certificate of Minor Child/ren

: One (1) month pay slip if employed or Income Tax Return

: Barangay Clearance indicating whether or not he/she has availed of any of the benefits

for solo parents and the nature of such benefits (in case of transferee from other

barangay)

: Other requirements:

• Death Certificate of spouse, if deceased

• Certification from BJMP and any proof that the spouse is in jail

• Original and Photocopy of Certificate of Finality in case annulled or legally separated

• Affidavit of circumstances of being a Solo Parent in the absence of any of the other

requirements #s 1, 2 & 3.


: 22 minutes – Filing of application

: None



TIME RESPONSIBLE

PERSON


to the City Social Welfare and Development Office (CSWDO).

Check the documents as to completeness. Conduct intake interview of the applicant.

2 minutes

20 minutes

CSWDO

Desk Officer

Social Services Staff for Solo

Parent


30 days to claim the Solo Parent ID / Certification.

Request the client to sign in the Release Logbook and issue the requested document/s. Provide brief orientation about R.A. No. 8972 and its IRR.

3 minutes

10 minutes

Social Services Staff for Solo

Parent


Tel. No. 584-7758

7) ISSUANCE OF SENIOR CITIZEN ID & PURCHASE BOOKLET The Senior Citizen (SC) ID is an identification card that serves as proof that the person whose picture and other information appeared on it is a senior citizen (aged 60 years and above) and has the right to avail of the privileges and benefits stipulated under R.A. 9994 otherwise known as the Expanded Senior Citizens Act of 2010. The SC ID shall be released to the applicant 7 days after the filing of application. The SC purchase booklet, on the other hand, serves as record of the purchases made by the senior citizen. It also serves as a monitoring tool to ensure that the SC would not abuse the use of his/her discount card in making purchases.

: Residents of Antipolo City who are 60 years of age and above

: Valid ID with birth date and present address : Duly accomplished application form


: 10 minutes - Processing of application

: None



TIME RESPONSIBLE

PERSON


to the Office of the Senior Citizens Affairs Office (OSCA).

Check the documents as to completeness. Issue queuing number for photo and signature capturing.

2 minutes

OSCA

Desk Officer

2. Once the queuing

number is called, proceed to the photo and signature capturing area.

Take picture of the client and ask him/her to sign on the signature capturing device. Issue claim stub.

3 minutes

OSCA Staff

3. Return to CSWDO OSCA

on the date and time specified in the claim stub for the release of SC ID.

Request the client to sign in the Release Logbook and issue the Senior Citizen ID. Provide brief orientation on R.A. No. 9994.

5 minutes

OSCA Staff


Tel. No. 584-7758

8) ISSUANCE OF SENIOR CITIZEN’S BIRTHDAY CAKE VOUCHER The City Government of Antipolo provides birthday cake vouchers for senior citizens as token in recognition of their valuable contribution to the country’s progress and development. The cake voucher may be claimed by the senior citizen at the Office of the Senior Citizens Affairs (OSCA) on his/her birth month which to be presented to the partner bakeshop on or within 6 days from his/her birthday. : Senior citizen who is a resident of Antipolo City and registered at OSCA

: Senior Citizen ID : In case of representative

• Authorization letter signed by the senior citizen

• Photocopy of the Senior Citizen ID

• Valid ID of the representative (photocopy)

: Monday to Friday, 8am to 5pm No Noon Break : 5 minutes

: None


CLIENT’S STEPS ACTIONS OF THE OSCA TRANSACTION

TIME RESPONSIBLE

PERSON

1. Proceed to the Office of

the Senior Citizens Affairs (OSCA) and present the Senior Citizen’s ID.

Check the Senior Citizen ID. Issue queuing number to the senior citizen or his/her representative.

2 minutes

OSCA

Desk Officer

2. Return to the desk officer

once the number is called and claim the cake voucher.

Request the client to sign in the Release Logbook. Issue the cake voucher and return the Senior Citizen ID.

3 minutes

OSCA Staff


Tel. No. 584-7758

9) ISSUANCE OF PERSONS WITH DISABILITY (PWD) ID AND/OR PURCHASE BOOKLET The PWD ID is a card that serves as proof that the person whose picture and other information appeared on it is a PWD and has the right to avail of the privileges and benefits stipulated under R.A. No. 9442, otherwise known as “The Magna Carta for Persons with Disability”. The PWD purchase booklet, on the other hand, serves as record of the purchases made by the PWD. It also serves as a monitoring tool to ensure that the PWD would not abuse the use of his/her discount card in making purchases.

: Persons with the following:

• Hearing Impairment

• Visual Impairment

• Speech Impairment

• Orthopedic or Bone Impairment

• Mental/Psychological Impairment

• Deformity/Amputee

• Learning Disability 1. Autism 2. Dyslexia 3. Slow Learner 4. Learning Disability

• Neurological Disease 1. Multiple Sclerosis 2. Muscular Dystrophy 3. Parkinson’s Disease

• Others as certified by a Physician

: Medical Certificate : 1 pc. of 1”x1” ID picture and 1 pc. of 2”x2” ID picture : Barangay Certificate of Residency : Voter’s ID (optional) : Duly accomplished registration form


: 15 minutes

: None



TIME RESPONSIBLE

PERSON

1. Submit the documents to

the Person’s with Disability Affairs Office (PDAO).

Check the documents as to completeness. Check if PWD has existing record in the database.

3 minutes

PDAO

Desk Officer


Tel. No. 584-7758

If yes, inform the client that he/she already has PWD ID and Purchase Booklet and that issuance of another ID is not possible unless in the case of loss or maturity.

• If none, endorse the applicant to the assigned PDAO staff for the facilitation of the request.

2. Claim the PWD ID and

Purchase Booklet.

Prepare the PWD ID and Purchase Booklet. Approve and sign the documents. Provide brief orientation on R.A. No. 9442, otherwise known as “The Magna Carta for Persons with Disability”. Request the client to sign in the Release Logbook and issue the PWD ID and Purchase Booklet.

5 minutes

1 minute

5 minutes

1 minute

PDAO Staff

Head, CSWDO

PDAO Head

PDAO Staff


Tel. No. 584-7758

10) APPLICATION FOR ELIGIBILITY TO AVAIL ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION (AICS) The Assistance to Individual in Crisis Situation (AICS) is the provision of limited assistance (medical, financial, burial / cremation and transportation) in cash or in kind, to individuals / families who are hampered to function normally because of socio-economic difficulties. The nature of difficulty is usually short term and emergency in nature, thus the assistance is on a one-shot-deal basis.

: Individuals whose family income is below food threshold and are:

1. Stranded due to natural and human-induced disasters and other unforeseen incidents.

2. In crisis due to absence of income and brought by sudden lay-offs, illness, death of breadwinner, etc.

3. Whose family member died and cannot afford burial and other incidental expenses 4. Disabled person needing transportation/food assistance while undergoing physical

restoration. : A. Medical Assistance in the Form of Guarantee Letter to Partner Hospital

1. Letter of Request addressed to the City Mayor with attached Data Tracking Form (DTF) from the Mayor’s Office

2. Medical Certificate / Abstract (photocopy) 3. Hospital Bill – for hospital bill payment (photocopy)

Quotation – for orthopedic implant, dialysis, chemotherapy, therapy (photocopy) Doctor’s prescription – for medicines (photocopy) Laboratory request – for laboratory procedures

4. Voter’s ID / Certification (photocopy, front and back) If Voter’s stub only, present another valid ID (photocopy, front and back)

5. Barangay Certificate of Indigency (original copy)

: B. Medical Assistance in the Form of Cash 1. Letter of Request addressed to the City Mayor with attached Data Tracking Form

(DTF) from the Mayor’s Office 2. Medical certificate / Abstract (photocopy) 3. Hospital Bill – for hospital bill payment (photocopy)

Quotation – for orthopedic implant, dialysis, chemotherapy, therapy (photocopy) Doctor’s prescription – for medicines (photocopy) Laboratory request – for laboratory procedures

4. Voter’s ID / Certification (photocopy, front and back) If Voter’s stub, present another valid ID (photocopy, front and back)

5. Barangay Certificate of Indigency (original copy)

: C. Burial Assistance 1. Letter of Request addressed to the City Mayor with attached Data Tracking Form

(DTF) from the Mayor’s Office 2. Registered Death Certificate 3. Funeral Contract 4. Voter’s ID / Certification (photocopy, front and back)

If Voter’s stub, present another valid ID (photocopy, front and back) 5. Barangay Certificate of Indigency (original copy)

: D. Cremation Assistance 1. Letter of Request addressed to the City Mayor with attached Data Tracking Form

(DTF) from the Mayor’s Office 2. Registered Death Certificate 3. Funeral Contract 4. Voter’s ID / Certification (photocopy, front and back)

If Voter’s stub, present another valid ID (photocopy, front and back) 5. Barangay Certificate of Indigency (original copy)


Tel. No. 584-7758

: E. Transportation Assistance

1. Letter of Request addressed to the City Mayor with attached Data Tracking Form (DTF) from the Mayor’s Office

2. Barangay Indigency or Police Blotter for those who are victims of pick-pocket / hold-up, stranded or lost

3. Medical Check-up Booklet / Schedule of check-up duly signed by a doctor


: 1 to 2 days

: None

PROCESS OF AVAILING THE SERVICE: Medical Assistance in the Form of Guarantee Letter


TIME RESPONSIBLE

PERSON

1. Submit the

requirements to the Relief and Public Assistance Division (RPAD) of the City Social Welfare and Development Office (CSWDO).

Check the documents as to completeness. Check if the client has existing record. If none, perform biometric registration and photo-capturing of the client. Refer the client to case worker available.

3 minutes

1 minute

3 minutes

RPAD

Desk Officer

Database System Staff

Database

System Staff

RPAD Desk Officer

2. Proceed to the

assigned case worker for interview and preparation of Social Case Study.

Conduct interview of the client and validation with hospital and other agencies. Prepare Social Case Study. Review and sign the document. Approve the Social Case Study. Prepare the guarantee letter and forward the same to City Mayor’s Office / City Administrator’s Office for signature. Approve and sign the guarantee letter.

35 minutes

3 minutes

2 minutes

1 day

5 minutes

2 minutes

Case Worker

Case Worker

RPAD Head & CSWDO Head

City Mayor

RPAD Staff

City Mayor / City Administrator


Tel. No. 584-7758

3. Claim the Guarantee

Letter from CSWDO and submit photocopy of the same to the RPAD staff concerned.

Take picture of the client. Request the client to acknowledge receipt of the letter on the receiving copy and issue the document. Receive photocopy of the Guarantee Letter for record purposes.

1 minute

3 minutes

Database

System Staff

RPAD Staff

PROCESS OF AVAILING THE SERVICE: Medical Assistance in the Form of Cash


TIME RESPONSIBLE

PERSON

1. Submit the requirements to the Relief and Public Assistance Division (RPAD) of the City Social Worker and Development Office.


3 minutes

3 minutes

RPAD Desk Officer

Biometric

System Staff

RPAD Desk Officer

2. Proceed to the assigned case worker for interview and preparation of Social Case Study.

Conduct interview of the client.

35 minutes

Case Worker

Home visitation and Processing:

Conduct home visitation and validation with hospital and other agencies.

Prepare the Social Case Study.

Review and sign the documents.

Approve the Social Case Study.

1 day

3 minutes

2 minutes

1 day

Case Worker

Case Worker


City Mayor

3. Return to CSWDO for photo-capturing.

Take picture of the client to process the release of the approved request.

Forward the approved Social Case Study with its attachments to the City Accounting Office for pre-audit.

1 minute

5 to 10 minutes

Biometric System Staff

RPAD Staff


Tel. No. 584-7758

Process the documents. Process the pre-audited documents.

20 minutes

20 minutes

City Accounting

Office

City Treasurer’s Office

4. Claim the approved

financial assistance.

Release the cash assistance / accompany the client to the City Treasurer’s Office for the release of the requested assistance.

3 minutes

RPAD Staff /


PROCESS OF AVAILING THE SERVICE: Assistance to Individual in Crisis Situation (AICS) – Burial Assistance


TIME RESPONSIBLE

PERSON

1. Submit the

requirements to the Relief and Public Assistance Division (RPAD) of the City Social Worker and Development Office.


3 minutes

3 minutes

RPAD

Desk Officer


RPAD Desk Officer

2. Proceed to the



35 minutes

Case Worker

Wake Visit and Processing:

Conduct Wake Visit. Prepare the General Intake Sheet (GIS). Review and sign the GIS. Approve the GIS. Forward the approved GIS with its attachments to the City Accounting Office for pre-audit. Process the documents.

1 day

1 day

Case Worker

Case Worker


City Mayor

RPAD Staff

City Accounting Office


Tel. No. 584-7758

Process the pre-audited documents. Pick-up burial assistance from the City Treasurer’s Office.

City Treasurer’s

Office

RPAD Staff

3. Receive the burial

assistance.

Deliver burial assistance to client’s residence.

Staff from the City

Mayor’s Office, CSWDO and or City Treasurer’s

Office

PROCESS OF AVAILING THE SERVICE: Assistance to Individual in Crisis Situation (AICS) – Cremation / Old Niche Assistance


TIME RESPONSIBLE

PERSON

1. Submit the

requirements to the Relief and Public Assistance Division (RPAD) of the City Social Worker and Development Office.


3 minutes

3 minutes

RPAD

Desk Officer


Biometric

System Staff

RPAD Desk

Officer

2. Proceed to the



35 minutes

Case Worker

Wake Visit and Processing:

Conduct Wake Visit. Prepare the General Intake Sheet (GIS). Review and sign the GIS.

1 day

Case Worker

Case Worker


Approve the GIS.

1 day

City Mayor

4. Claim the Guarantee

Letter from CSWDO and submit photocopy of the same to the

Take picture of the client. Request the client to

1 minute

3 minutes

Biometric

System Staff

RPAD Staff


Tel. No. 584-7758

RPAD staff concerned. acknowledge receipt of the letter on the receiving copy and issue the document. Receive photocopy of the Guarantee Letter for record purposes.

PROCESS OF AVAILING THE SERVICE: Assistance to Individual in Crisis Situation (AICS) – Transportation Assistance


TIME RESPONSIBLE

PERSON



3 minutes

3 minutes

RPAD Desk Officer

Biometric

System Staff

RPAD Desk Officer

2. Proceed to the assigned case worker for interview and preparation of Social Case Study.

Conduct interview and validation. Prepare the Social Case Study. Review and sign the document. Approve the Social Case Study.

35 minutes

3 minutes

2 minutes

1 day

Case Worker

Case Worker


City Mayor

3. Return to CSWDO for photo-capturing and processing of the approved assistance.

Take picture of the client to process the release of the approved assistance.

Forward the approved Social Case Study with its attachments to the Accounting Office for pre-audit.

Process the documents.

Process the pre-audited documents.

1 minute

5 to 10 minutes

20 minutes

20 minutes


RPAD Staff



4. Claim the approved financial assistance.

Release the financial assistance / accompany the client to the City Treasurer’s Office for the release of the assistance.

3 minutes

RPAD Staff / City Treasurer’s

Office


Tel. No. 584-7758

11) PROVISION OF BALIK-PROBINSIYA ASSISTANCE The Balik-Probinsiya Program provides limited financial and/or material assistance to support the planned and purposive return to the place of origin of disaster victims, distressed, displaced individuals or families to enable them to participate in its on-going development and where their socio-economic well-being is ensured. It involves the preparation of both the individual and the community where he will go back so he will not return informal settling or live in no-productive high risk disaster prone areas.

: Disaster victims, informal settlers and other distressed/displaced individuals or families who decide to go back to their home provinces or places of origin giving priority to those whose family income is below the food threshold.

: Letter of Request to the City Mayor with attached Data Tracking Form (DTF) from the City Mayor’s Office : Voter’s ID / Certification (photocopy, front and back)

If Voter’s stub, present another valid ID (photocopy, front and back) : Barangay Certificate of Indigency (Original copy)


: 2 days

: None



TIME RESPONSIBLE

PERSON


Check the documents as to completeness. Check if the client has existing record. If none, perform biometric registration and photo-capturing of application of client. Refer the client to case worker available.

3 minutes

3 minutes

RPAD Desk Officer

Biometric

System Staff

RPAD Desk Officer


worker for interview and preparation of Social Case Study.


35 minutes

Case Worker

Home Visitation, Validation and Processing:

Conduct home visit and validation.

1 day

Case Worker


Tel. No. 584-7758

Coordinate with Municipal Social Welfare and Development Office (MSWDO) / CSWDO counterpart in the province where the client will return back. Prepare the Social Case Study. Review and sign the document. Approve the Social Case Study.

3 minutes

2 minutes

1 day

Case Worker


City Mayor

3. Return to CSWDO for

photo-capturing.

Take picture of the client to process the release of the approved assistance. Forward the approved Social Case Study with its attachments to the Accounting Office for pre-audit. Process the documents. Process the pre-audited documents.

1 minute

5 to 10 minutes

20 minutes

20 minutes

Biometric

System Staff

RPAD Staff


City Treasurer’s

Office

4. Claim the approved

financial assistance.

Release the financial assistance / accompany the client to the City Treasurer’s Office for the release of the assistance.

3 minutes

RPAD Staff /


1) issuance of social case study report

Documents