Download - 2 gauri conference master1
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Discover how insightful Customer Journey Mapping leverages Digital Transformation
“Bridging Technology and Process To Optimise Customer Engagement” Gauri
Charles Powiesnik Customer Engagement Consultant, Gauri Ltd3/12/15
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Customer Journey
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Why Customer Journeys ?
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Leveraging Digital Transformation
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Conversion, LoyaltySustainable Profit
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Vendor Customer
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There’s Always a
Gap !
Vendor Customer
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Vendor Customer
TheEngagement Gap
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The Real Problem?
Missing Insights of the Customer Journey …
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Customer Engagement Formula
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Be The CustomerMap the Customer JourneyGet Curious Seek Brutal FeedbackInnovate & Invent
Customer Engagement Formula
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Be The Customer..
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Map the Customer Journey
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Customer Journey
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Touchpoints
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Add Emotion …Moments of
Truth
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Your Engagement
Evaluated
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This is the Value Architecture of
Customer Engagement
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Get Curious
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Value Derailers
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Value Drivers
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Seek Out Brutal Feedback
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Value Enablers Value
Accelerators
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Innovate and Invent
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Kabbage
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Loan 5,000x Faster
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Leave the Competition
Behind with re invented
engagement
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Sprite Zero India
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Sprite Zero B2B…B2B2C
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Be The CustomerMap the Customer JourneyBe Curious to Unlock ValueSeek Brutal FeedbackInnovate & Invent
Customer Engagement Formula
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Let’s Share Your Customers JourneyComplete the Survey
at
Gauri Invitation
http://iserve.ingenium-ids.org/s/e1exuknxxk/%5Brecord%5D
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Thank You Gauri’s Engagement model Takes You & Your Customer
Further
Contact Charles at Gauri on07739 638 831