![Page 1: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/1.jpg)
2012 Strategic Plan PresentationLWIA 5
Rick Layne, Director
![Page 2: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/2.jpg)
• 9 County Region• 1 Urban• 1 Suburban• 7 Rural• 2 Comprehensive Career Centers• 4 Workforce Development Offices• 19 WIA Counselors
2011 SnapshotLWIA 5
![Page 3: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/3.jpg)
LWIA 5 SnapshotCounty Customer
Visits2 Year Average
Unemployment Rate2009 BEA Per Capita Income
Economic Distress Threshold
Hamilton 35,103 8.7% $38,971 97.6%
McMinn 19,823 12.99% $26,787 71.8%
Meigs 13.45% $25,404 70.1%
Bradley 7,113 9.33% $30,335 80.7%
Polk 12.14% $27,468 67.9%
Rhea 3,034 13.11% $25,228 63.3%
Bledsoe 13.28% $22,806 50.3%
Marion 412 11.26% $29,715 77.3%
Sequatchie 11.4% $28,547 66.5%
Tennessee 10.13% $34,277 88.5%
U.S. 9.52% $39,635
![Page 4: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/4.jpg)
Adult Dislocated Youth0%
10%20%30%40%50%60%70%80%90%
100% CarryoverAvailableSummerObligatedExpended
Progress of LWIA ExpendituresFormula Funds as of 2/24/2012
![Page 5: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/5.jpg)
• Preliminary Budget is Developed
• Budget Reviewed by SETDD Budget Review Committee and Presented to WIB for Approval
• Program Obligations Recorded in eCMATS
• Program Expenditures Recorded in Fundware
• Regular Meetings Between Fiscal and Program Staff
• Review Monthly Financial Reports
Managing Formula Funds
![Page 6: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/6.jpg)
Training Provider ITA Amounts
Chattanooga State Community College
$270,391.6932.2%
Academy of Allied Health $196,470.9823.4%
New Horizons $184,865.5022.0%
Tennessee Technology Center Athens
$98,625.00 11.7%
Cleveland State Community College
$90,235.1110.7%
Training Provider WIA Participants
Chattanooga State Community College
10536.7%
Tennessee Technology Center Athens
5418.9%
New Horizons 4917.1%
Cleveland State Community College
4014.0%
Academy of Allied Health 3813.3%
Top Training ProvidersITA Amounts Number of Participants
![Page 7: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/7.jpg)
LWIA 5 Training Providers
![Page 8: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/8.jpg)
Healthcare, 48%
Bus/Admin 28%
Advanced Mfg. 12%
Other 13%
Based on 10-year job growth projections, eight major clusters were identified for the Region:1. Healthcare2. Business/Administration3. Advanced Manufacturing4. Construction5. Maintenance6. Business & Personal
Services7. Production8. Transportation
Funded Employment Sectors….2011 New ITAs
![Page 9: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/9.jpg)
Health
care
Admini
strati
ve
Advan
ced M
fg.
Other
ITAs
+ OJTs
48%
28%
12% 12%
34%
All Funded Employment SectorsNew ITAs and OJTs
20%28%
18%
Based on 10-year job growth projections, eight major clusters were identified for the Region:1. Healthcare2. Business/Administration3. Advanced
Manufacturing4. Other
![Page 10: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/10.jpg)
Operational Partnerships• Career Center Partner Staff• Consortium of Operating Partners• Tri-State Regional Workforce Alliance • Tennessee Energy, Industry & Career Consortium
Specialty Partnerships• First Things First• Urban League• Front Porch Alliance - Maclellan Foundation
• Graduation Stabilization / Gang Prevention• Chattanooga Endeavors
Enhancing Career Center Partnerships
![Page 11: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/11.jpg)
1. Customer Friendly Processes• Everyone Leaves with Something!• Established Family Resource Station• Utilization of Interns and Volunteers
2. Employee Commitment to Customer Service• Monthly Staff Performance Analysis
3. Continuous Improvement• Utilize Social Media for contacts and
feedback• Use of Secret Shoppers• Customer Satisfaction Survey
Improving Customer Service
![Page 12: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/12.jpg)
Customer Satisfaction SurveyImproving Customer Service
Friendly
Helpful
Timely
Knowledgeable
0% 10%20%30%40%50%60%70%80%90%
54321
![Page 13: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/13.jpg)
Utilization of Additional Funds
•Volkswagen •Wacker
Chemie
•Waupaca
Support OJT For New and Expanding Businesses
•Mann + Hummel
•Starplex
![Page 14: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/14.jpg)
Improving Communication & Accountability
Established Weekly Meetings with WIA Management TeamAppointed Dedicated Fiscal Staff for WIA Department
Established WIA Budget Committee
Re-focus of WIB Oversight Committee
Created Contract Review Committee
Improved Fiscal and Program Reports
![Page 15: 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director](https://reader033.vdocument.in/reader033/viewer/2022052706/5a4d1ae07f8b9ab059976ccd/html5/thumbnails/15.jpg)
Structure Overview & Vision• Strengthened Liason Between Fiscal and
ProgramApril 2011
• Appointed New Additional Senior Level StaffJanuary 2012
• Established Contract Review Team• Hired Additional Front Line Staff
February 2012
• Provide Contract Mgmt./Admin. Training• Additional Staff Training - Ongoing
March 2012
• LWIA 5 is Part of an Economic Development Agency