2012 Strategic Plan PresentationLWIA 5

Rick Layne, Director

• 9 County Region• 1 Urban• 1 Suburban• 7 Rural• 2 Comprehensive Career Centers• 4 Workforce Development Offices• 19 WIA Counselors

2011 SnapshotLWIA 5

LWIA 5 SnapshotCounty Customer

Visits2 Year Average

Unemployment Rate2009 BEA Per Capita Income

Economic Distress Threshold

Hamilton 35,103 8.7% $38,971 97.6%

McMinn 19,823 12.99% $26,787 71.8%

Meigs 13.45% $25,404 70.1%

Bradley 7,113 9.33% $30,335 80.7%

Polk 12.14% $27,468 67.9%

Rhea 3,034 13.11% $25,228 63.3%

Bledsoe 13.28% $22,806 50.3%

Marion 412 11.26% $29,715 77.3%

Sequatchie 11.4% $28,547 66.5%

Tennessee 10.13% $34,277 88.5%

U.S. 9.52% $39,635

Adult Dislocated Youth0%

10%20%30%40%50%60%70%80%90%

100% CarryoverAvailableSummerObligatedExpended

Progress of LWIA ExpendituresFormula Funds as of 2/24/2012

• Preliminary Budget is Developed

• Budget Reviewed by SETDD Budget Review Committee and Presented to WIB for Approval

• Program Obligations Recorded in eCMATS

• Program Expenditures Recorded in Fundware

• Regular Meetings Between Fiscal and Program Staff

• Review Monthly Financial Reports

Managing Formula Funds

Training Provider ITA Amounts

Chattanooga State Community College

$270,391.6932.2%

Academy of Allied Health $196,470.9823.4%

New Horizons $184,865.5022.0%

Tennessee Technology Center Athens

$98,625.00 11.7%

Cleveland State Community College

$90,235.1110.7%

Training Provider WIA Participants

Chattanooga State Community College

10536.7%

Tennessee Technology Center Athens

5418.9%

New Horizons 4917.1%

Cleveland State Community College

4014.0%

Academy of Allied Health 3813.3%

Top Training ProvidersITA Amounts Number of Participants

LWIA 5 Training Providers

Healthcare, 48%

Bus/Admin 28%

Advanced Mfg. 12%

Other 13%

Based on 10-year job growth projections, eight major clusters were identified for the Region:1. Healthcare2. Business/Administration3. Advanced Manufacturing4. Construction5. Maintenance6. Business & Personal

Services7. Production8. Transportation

Funded Employment Sectors….2011 New ITAs

Health

care

Admini

strati

ve

Advan

ced M

fg.

Other

ITAs

+ OJTs

48%

28%

12% 12%

34%

All Funded Employment SectorsNew ITAs and OJTs

20%28%

18%

Based on 10-year job growth projections, eight major clusters were identified for the Region:1. Healthcare2. Business/Administration3. Advanced

Manufacturing4. Other

Operational Partnerships• Career Center Partner Staff• Consortium of Operating Partners• Tri-State Regional Workforce Alliance • Tennessee Energy, Industry & Career Consortium

Specialty Partnerships• First Things First• Urban League• Front Porch Alliance - Maclellan Foundation

• Graduation Stabilization / Gang Prevention• Chattanooga Endeavors

Enhancing Career Center Partnerships

1. Customer Friendly Processes• Everyone Leaves with Something!• Established Family Resource Station• Utilization of Interns and Volunteers

2. Employee Commitment to Customer Service• Monthly Staff Performance Analysis

3. Continuous Improvement• Utilize Social Media for contacts and

feedback• Use of Secret Shoppers• Customer Satisfaction Survey

Improving Customer Service

Customer Satisfaction SurveyImproving Customer Service

Friendly

Helpful

Timely

Knowledgeable

0% 10%20%30%40%50%60%70%80%90%

54321

Utilization of Additional Funds

•Volkswagen •Wacker

Chemie

•Waupaca

Support OJT For New and Expanding Businesses

•Mann + Hummel

•Starplex

Improving Communication & Accountability

Established Weekly Meetings with WIA Management TeamAppointed Dedicated Fiscal Staff for WIA Department

Established WIA Budget Committee

Re-focus of WIB Oversight Committee

Created Contract Review Committee

Improved Fiscal and Program Reports

Structure Overview & Vision• Strengthened Liason Between Fiscal and

ProgramApril 2011

• Appointed New Additional Senior Level StaffJanuary 2012

• Established Contract Review Team• Hired Additional Front Line Staff

February 2012

• Provide Contract Mgmt./Admin. Training• Additional Staff Training - Ongoing

March 2012

• LWIA 5 is Part of an Economic Development Agency