© 2011 IBM Corporation
IBM SmartCloud Managed BackupHelp protect your data with a cloud-based, managed backup solution
BUP03054-USEN-01
© 2011 IBM Corporation
IBM Global Technology Services
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Executive summary
Currently, organizations face increasing global complexity, heightened risk of disruption, financial uncertainties and complex regulatory requirements. You need to respond faster to protect your information and reduce costly downtime. You need a solution that helps you quickly back up, restore and maintain access to critical business data.
IBM SmartCloud Managed Backup is a cloud-based service that enables security-rich, managed protection of your data. Our service provides onsite or offsite data backup in a redundant infrastructure managed by IBM, to help you reduce operational risk and total cost of ownership.
With more than 40 years of experience in business resilience and information protection, IBM has approximately 1,600 professionals in resiliency centers around the world, offering a range of cloud-based, onsite, offsite or hybrid data protection solutions and the choice of custom or standard services.
© 2011 IBM Corporation
IBM Global Technology Services
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The world is riskier than it used to be.
Expanding risk exposures
Increased global and regional interdependencies
Supply chain disruption
Exponential data growth
Global complexityGlobal complexity
Changing industry and regulatory standards
Geographic dispersal requirements
Varying regulations per country
Increase in e-discovery requirements
Complex regulationsComplex regulations
Greater financial implications of downtime
Brand vulnerabilities
Data integrity requirements
Need for anytime, anywhere access to information
Impact of business disruption Impact of business disruption
Loss of critical personnel
Loss of key knowledge
Reduction in attention to significance of risk
Reduction in testing recovery plans
Coping with financial turmoilCoping with financial turmoil
© 2011 IBM Corporation
IBM Global Technology Services
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Data protection can be expensive, time-consuming and complex.
In an environment where business success depends on “anytime, anywhere” access to information, IT support is challenged to ensure around-the-clock availability of critical business data.
Increasing volumes of critical business information—which was once secured in the data center—are distributed across the desktops and laptops of a mobile workforce.
You need to ensure that data is consistently and reliably backed up and that it can be quickly and easily recovered.
© 2011 IBM Corporation
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Enterprises continue to seek faster data recovery, better reporting capabilities, improved service levels and predictable costs.
Source: ESG Brief, Top Considerations for Selecting Technology to Power Backup and Recovery SaaS, April 2010
Which of the following factors were most responsible for your organization’s decision to utilizean online backup service? (Percent of respondents, N=75, multiple responses accepted)
37%
32%
29%
27%
25%
24%
17%
17%
16%
28%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Ability to store data remotely for disaster recovery
Better management / reporting capabilities
Improved Service levels
Predictable costs (i.e.., simpler budgeting)
Improved support for remote office/branch office locations
More cost – effective than in-house solutions and process
Service allows us to take advantage of advanced technology
Ability to eliminate on-site backup hardware and software
Facilitates chargeback to internal business units
Source : Enterprise Strategy Group, 2010
Offload regulatory compliance requirements to a service provider
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IBM Global Technology Services
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Cost depends on many factors– Business size– Industry– Competitive pressure– Customer relationships
Recovery time is defined using recovery time objectives (RTOs) and recovery point objectives (RPOs)
Without a comprehensive data backup solution, even minor disruptions can impact your overall performance.
As recovery time increases so does the cost of recovery and the requirement for higher investment
in data protection.
Source: “A new approach to data recovery” by Ferenc Gyurcsan in Disaster Recovery Journal, Spring 2010
Loss of life
Lost reputation
Lost customers
Lost opportunity
Litigation
Penalties
Idle laborIdle resources
Transaction lossC
ost
of
ou
tag
e
Recovery time
Cost
Downtime costs versus recovery time
Restoration cost
RTO: Minutes
RPO: Last transaction
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IBM Global Technology Services
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How do you:
Protect critical business data to enable continuous availability of business processes?
Control costs associated with data and application protection, backup, continuity and restore?
Comply with government and industry regulations and legal requirements?
Protect data
Controlcosts
Manage regulations
DATA
Reducing recovery time objectives and recovery point objectives to improve your information protection presents key challenges.
© 2011 IBM Corporation
IBM Global Technology Services
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Business Continuity and Resiliency Services from IBM can help ensure resiliency across all layers of your business.
Enable security-rich, automated protection of critical business data onsite or offsite for increased availability
Provide predictable operating expenses, reduce capital expense requirements and potentially reduce total cost of ownership.
Ease management of compliance with general and industry-specific regulatory requirements
IBM Managed Resiliency Services
IBM Infrastructure
Recovery Services
IBM Resiliency Consulting Services
IBM SmartCloud Resilience
Business Continuity
andResiliency Services
Business Continuity and Resiliency Services from IBM can help:
© 2011 IBM Corporation
IBM Global Technology Services
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Our information protection services help:
Speed recovery with data access from just about anywhere, around the clock
Reduce business and operational risk by avoiding data, system and site loss and downtime
Reduce total cost of ownership
IBM SmartCloud Resilience helps you to quickly back up, restore, archive and maintain access to critical data.
IBM SmartCloud Resilience
IBM SmartCloud Managed BackupIBM SmartCloud Managed Backup
IBM SmartCloud Email Management Express
IBM SmartCloud Email Management Express
IBM SmartCloud Virtualized Server
Recovery
IBM SmartCloud Virtualized Server
Recovery
© 2011 IBM Corporation
IBM Global Technology Services
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IBM SmartCloud Managed Backup
Remote data protection
Remote data protection
IBM SmartCloud Managed Backup helps protect your critical business data with cloud-based, managed solutions.
We can provide:
Ability to back up and restore data and applications on demand, using public or private cloud
Choice of onsite or offsite data protection in a scalable, security-rich, redundant infrastructure managed by IBM
Self monitoring via portals and dashboards into service levels, management details, reporting and analytics
Onsite data protection
Onsite data protection Fastprotect onlineFastprotect online Data protection
analysisData protection
analysis
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IBM Global Technology Services
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We provide features that enable you to back up and gain access to data anywhere, anytime.
Fea
ture
Flexible support for your heterogeneous IT environment
Comprehensive, cross-platform data protectionComprehensive, cross-platform data protection
Self-monitoring via portals and dashboardsSelf-monitoring via portals and dashboards
Ability to save time and expense and to manage service level agreements
Ability to combine with other associated offerings
Ability to combine with other associated offerings
Faster access to and recovery of your business environment with minimal disruption
Provide hardware and software neededProvide hardware and software needed
End-to-end backup service helps ensure nearly 100 percent utilization rate as you pay only for what you back up, without up-front capital investments
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© 2011 IBM Corporation
IBM Global Technology Services
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IBM data center or on-premise solution Public or private cloud
Rapid provisioning of new services
Around-the-clock, always on availability of critical business data
Enterprise-level security addressing your concerns
Customized to your requirements Flexibility to adapt to different workloads Portability of data and workloads Reduced vendor lock-in
We help you meet your data backup needs with scalable, rapidly deployed solutions on a pay-as-you-go basis.
Our cloud-based, managed data backup solutions are based on five value drivers.
Flexibility of delivery model
Availability
Choice
Value drivers Benefit
Security and privacy
Agility
© 2011 IBM Corporation
IBM Global Technology Services
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IBM SmartCloud Managed Backup is designed to deliver security-rich, cloud-based data backup services.
IT benefits An efficient, time-tested
methodology Centralized visibility, reporting
and analytics Faster recovery with around-the-
clock access to data Improved backup success rates
Overall benefits End-to-end, cloud-based data
protection for enhanced resiliency Time-tested, security-rich,
affordable data protection for improved productivity
Financial benefits Predictable operating expenses
and lower capital expense requirements
Reduced total cost of ownership
Operational benefits Better data protection than a do-it-
yourself (DIY) option Frees up IT staff for core
business projects
With managed
backup services, you gain:
© 2011 IBM Corporation
IBM Global Technology Services
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IBM SmartCloud Managed Backup – onsite data protection can include managed backup services with hardware, software and installation.
Our onsite services are designed to:Our onsite services are designed to:
Provide managed backup and restore services hosted in IBM data centers or on your premises
Offer flexible service options to meet your needs
Enrich data security with a variety of encryption options and dedicated tape media
Support flexible recovery point and recovery time options to address your needs
Facilitate offsite vaulting for long-term archiving
Provide managed backup and restore services hosted in IBM data centers or on your premises
Offer flexible service options to meet your needs
Enrich data security with a variety of encryption options and dedicated tape media
Support flexible recovery point and recovery time options to address your needs
Facilitate offsite vaulting for long-term archiving
Your site or at an IBM resiliency center
IBM hardware, software and support
© 2011 IBM Corporation
IBM Global Technology Services
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IBM SmartCloud Managed Backup – remote data protection can provide services for servers, personal computers and laptops.
Designed to provide: Automatic data protection and
nonintrusive, scalable backups
Support for security with Advanced Encryption Standard (AES-128)
Flexible retention policies and long-term archiving
Easier Compliance management
Faster backups and recovery with no tapes
Comprehensive platform support
Designed to provide: Automatic data protection and
nonintrusive, scalable backups
Support for security with Advanced Encryption Standard (AES-128)
Flexible retention policies and long-term archiving
Easier Compliance management
Faster backups and recovery with no tapes
Comprehensive platform support
IBM’s remote data
protectionservice
platforms
Offsite data protection
Customer personal computers and servers
Wide area network (WAN)
Wide area network (WAN)
This subscription service backs up your information on our platform. This subscription service backs up your information on our platform.
© 2011 IBM Corporation
IBM Global Technology Services
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IBM SmartCloud Managed Backup – fastprotect online offers a cloud-based backup and recovery service for desktops and laptops.
Designed to help:
Ensure critical data integrity through automatic data backup with simplified, reliable recovery
Support affordable, optimized data protection with “pay-as-you-grow” pricing
Provide a security-rich encrypted solution that supports recovery of lost data without help desk or IT involvement
Designed to help:
Ensure critical data integrity through automatic data backup with simplified, reliable recovery
Support affordable, optimized data protection with “pay-as-you-grow” pricing
Provide a security-rich encrypted solution that supports recovery of lost data without help desk or IT involvement
IBM SmartCloud Managed Backup – fastprotect online
Laptops and desktops
IBM resiliency center
Wide area network (WAN)
Wide area network (WAN)
Leverages cloud computing to help recover lost data virtually anytime, anywhere, without IT involvement.
Leverages cloud computing to help recover lost data virtually anytime, anywhere, without IT involvement.
© 2011 IBM Corporation
IBM Global Technology Services
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IBM SmartCloud Managed Backup – data protection analysis reviews your current backup and restore environment.
Designed to help:
Identify gaps in your backup and restore environment through a comprehensive, objective review
Reduce risk of data loss and noncompliance through increased visibility
Optimize your spending and IT efficiency by providing tailored recommendations for cloud-based backup
Designed to help:
Identify gaps in your backup and restore environment through a comprehensive, objective review
Reduce risk of data loss and noncompliance through increased visibility
Optimize your spending and IT efficiency by providing tailored recommendations for cloud-based backup
Laptops and desktops
IBM’s nonintrusivedata collection center
Wide area network (WAN)
Wide area network (WAN)
For backup and restore operations with an unbiased analysis.For backup and restore operations with an unbiased analysis.
IBM SmartCloud Managed Backup – data protection analysis
© 2011 IBM Corporation
IBM Global Technology Services
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Comprehensive portal and reporting can provide:
Web-based, multilingual reporting
Provisioning and support
Graphical or tabular reports
Alert notifications
Monthly reporting
To further support your information protection, we provide comprehensive portal and reporting capabilities.
© 2011 IBM Corporation
IBM Global Technology Services
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Typical deal sizes for components of IBM SmartCloud Managed Backup are provided here.
Average deal size: – US$25,000 for fastprotect online– US$70,000 for remote data protection– US$800,000 for onsite data protection– US$15,000 for data protection analysis
Average term of 36 months
Minimum term of 12 months
Note: Pricing may differ by country and is subject to change without notice. Please contact your local IBM representative for detailed pricing information.
Pricing strategy and term varies depending on the nature of the service component:
© 2011 IBM Corporation
IBM Global Technology Services
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Consider these servicesConsider these services
IBM provides a broad portfolio of associated offerings to support your business resiliency goals.
If you need help to …If you need help to …
Design a resiliency plan with optimum cost-risk balance
Create a cost-effective, scalable, flexible and resilient server infrastructure
Support business applications using industry-leading practices based on IBM experience and intellectual capital
Protect your critical data with a cloud-based, managed backup solution
IBM Resiliency Consulting Services
IBM Infrastructure Recovery Services
IBM Managed Resiliency Services
IBM Email management express
IBM Resiliency Consulting Services – assessment
IBM Resiliency Consulting Services – planning and design
© 2011 IBM Corporation
IBM Global Technology Services
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If you’re looking for a trusted resource and innovative IT leader to help deliver more effective information protection, consider IBM.
Our capabilities include:
More than 40 years of business continuityand disaster recovery experience
An end-to-end, cloud-based, managed data backup service with our own hardware and software solutions—a single vendor for your backup needs
Experience gained from managing more than 24 petabytes of data from approximately 3,400 customers
Ability to correlate and filter events to anticipate and react more quickly to events
© 2011 IBM Corporation
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Why IBM: we provide broad solution capabilities and expertise rooted in industry-leading technology research.
We have:
More than 150 global resiliency centers in 55 countries, designed for multivendor environments
Knowledge of local, regional and global regulations
More than 1,600 professionalsdedicated to business continuity
Time-tested business process and technology expertise to help you design and implement the right solution for your business
© 2011 IBM Corporation
IBM Global Technology Services
A major sports nonprofit in the United States and Mexico protects its mission-critical data and email with IBM Information
Protection Services.
Business challenge:
This client needed a low-cost and simple backup solution to protect over 500 gigabytes of business critical information. With email also being mission critical for the client’s 1.2 million members, the solution needed to not only prevent data loss, but provide continuous end-user access to email, including remote users.
Solution:
More than 150,000 emails sent per day and a half terabyte of data are protected via the IBM cloud using remote data protection and
email management express services.
Benefits: Maintains the availability and resiliency of its core
business functions Enables recovery within 24 hours
Provides the peace of mind that comes with knowing its business and brand are protected
Solution components: IBM SmartCloud Managed
Backup remote data protection
IBM SmartCloud Email Management Express
© 2011 IBM Corporation
IBM Global Technology Services
Trademarks and notes
IBM Corporation 2011
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