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E-Governance
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Electronic Business MS114
What is E-Governance?
It is the use of a range of modern Information and
Communication Technologies such as Internet,Local Area Networks, mobiles etc. by Governmentto improve the effectiveness, efficiency, servicedelivery and to promote democracy
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Electronic Business MS114
Governance : An Information
perspective
Representative democracy relies on suppositionthat best way to make a decision is widerparticipation for all its citizens having access to
relevant information. Government is by nature an information intensive
organization.
Information is power and information management
is political .
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Electronic Business MS114
Governance : In IT framework
Expansion of Internet and electroniccommerce, is redefining relationships amongvarious stake holders in the process ofGovernance.
A new model of governance would be basedupon the transactions in virtual space, digitaleconomy and dealing with knowledge orientedsocieties.
Electronic Governance is an emerging trend tore-invent the way the Government works.
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Electronic Business MS114
E-Governance : Focus
Greater attention to improve servicedelivery mechanism
Enhancing the efficiency of production
Emphasis upon the wider access ofinformation
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Electronic Business MS114
E-Governance vs. E-Government
"Government's foremost job is tofocus society on achieving thepublic interest."
"Governance is a way ofdescribing the links betweengovernment and its broader
environment - political, social andadministrative."
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Differences
GOVERNMENT GOVERNANCE
superstructure functionality
decisions processes
rules goals
rules performanceimplementation coordination
outputs outcomes
e-Government e-Governance
electronic service delivery electronic consultation
electronic workflow electronic controllership
electronic voting electronic engagement
electronic productivity networked societal guidance
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Electronic Business MS114
eGovernment can transform citizen service, provide access toinformation to empower citizens, enable their participation ingovernment and enhance citizen economic and socialopportunities, so that they can make better lives, forthemselves and for the next generation.
- More on e-governance
Governments are specialized institutions that contribute togovernance. Representative governments seek and receivecitizen support, but they also need the active cooperation oftheir public servants. Governance is the outcome of politics,policies, and programs. eGovernance Standards-Describes the standards and architecture for e-
Governance applicationshttp://egovstandards.gov.in/
The Framework for e-Governance-Information on National e-Governance Frameworkhttp://www.mit.gov.in/plan/framework.asp
http://egovstandards.gov.in/http://egovstandards.gov.in/http://egovstandards.gov.in/http://www.mit.gov.in/plan/framework.asphttp://www.mit.gov.in/plan/framework.asphttp://www.mit.gov.in/plan/framework.asphttp://www.mit.gov.in/plan/framework.asphttp://egovstandards.gov.in/http://egovstandards.gov.in/ -
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E-Governance
in
India
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Outline
Background
About
Case Studies
Success of e-governance in India E-governance best practices
E-governance scalability
Conclusion
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Background: What is
Governance?
Governance
Way govt. worksSharing of
informationService delivery
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Background: How e-
governance helpsGovernance
Bad governanceGood governance E-governance
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About: E-Governance
Definition
ICT
Efficiency
Productivity
Reach
Sharingof information
Service delivery
Welfare
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About: E-Governance targetagents
citizensGovt.
business
Governmentservice delivery
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About: Information Access andService Delivery models of e-
governance
Broadcasting Model
Critical Flow Model Comparative Analysis Model
Interactive Service Model
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Case Study : CIC
Administrative blocks wise implemented inwhole North East region.
Objectives Bridge the digital divide
Providing information regarding local resources,localdemographic parameters, Internet connectivity andservices delivery to citizen.
Enabling a platform for interaction.
Distance learning programme. Generation of employment opportunities
Falls under GTG and GTC categories
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Case Study : CIC
A citizen's concerns Unaware of the schemes being implemented for
economically backward people.
Low level of literacy.
Feel uncomfortable while using the facilities. Not aware of source of information.
Concern related to market.
No information on Educational opportunities.
No information on Job.
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Case Study : CIC
Solution in the form of CIC: Government to Citizen(G2C) services delivered
from the CICs such as
Birth and Death Registration
Prices and other market information of Agriculturalproduce
Information on Educational opportunities
Job portals etc.
Effective and cheap medium for reaching themasses.
Know Your CIC helped to reduce corruption.
Motivation and awareness camps for different
purposes.
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Other CIC features
Providing PAN Status and On-Line PAN card Application byCIC- Dimoria.
Excursion to the 3rd Buddha Mahutsav at Tawang.
CIC Students Form PRIYA SELF HELP Group.
An Exposer of online Election result. Video recording of Interview of local prominent person.
Computer-Aided Paper less Examination System (CAPES) Test.
Online access of common entrance exam result of eng and
medical.
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Why CIC succeeded
Able to develop business model for futuresustainability.
Better public awareness. Community participation Forward and backward linkage. Creation of knowledge based society. Penetration among youth. Diversification of services.
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Case Study: Suwidha
State wide project implemented in Punjab
Objectives
Provide friendly and efficient interface between
government and citizens Provide transparency in government operations
Provide timely and efficient service delivery
Improve quality of government services
Falls in the government to citizens category
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Case Study: Suwidha
A citizen's concerns Different branches for different services
Not familiar with the procedures
Unaware of the schemes being implemented
Not aware of source of information
Has to frequently visit the branch to ensure movement of thecase and to enquire the status
Services are not delivered as scheduled
Has to visit many offices for a single service
Small payments require visiting banks for services
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Case Study: Suwidha
Solution in the form of Suwidha The citizen approaches SUWIDHA Queue Counter and gets the Queue
Token number.
On his turn at SUWIDHA Service Counter, he files his application.
She/he is issued a receipt cum token number, which specifies the date
of delivery of services. Each type of service has a pre-defined deliverytime and system automatically calculates the service delivery date.
All kind of payments for the fees etc can be made at the SUWIDHAcounter.
The application/case is then sent to the branch for action.
In between the citizen can track the case with the help of SUWIDHAToken number through DialCITI (which is IVR based system) or website.
The delivery of documents/processed case is made on the specifieddate. The delivery of the documents is also from SUWIDHA DeliveryCounter.
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Case Study: Suwidha
Other Suwidha features On the spot photograph capture wherever
required
Informations on schemes and procedures
Application forms available
Provision of on the spot delivery of services incases where verification can be ensured based on
the data available in the databases Implemented in all 17 DC offices and 54 SDM
offices of Punjab
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Case Study: Suwidha
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Case Study: Suwidha
Why Suwidha succeeded? (Take aways)
Government process re-engineering
Increased accountability
Power through information Ease of access
Localization
http://suwidha.nic.in
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How successful has e-governance been in India?
State Project Ease of Use Total
Assam 10 10 10 10 10 8.9
WB Land Records Hoogli 9 7 9 10 9 7.6
WB Tele-Medicine Midnapore 10 9 10 10 10 8.8
WB Gram Panchayat Kanaipur 10 7 9 9 9 8.6
WB 8 10 10 5 10 8
Sikkim CIC Temi 10 9 10 8 10 8.9
Sikkim Land Records Namchi 10 8 10 10 10 8.1
AP Rural e-seva West Godavari 10 8 10 10 9 8.9
Delhi Transport IP Estate 10 8 10 10 8 8.1
HP 9 9 9 10 8 8.2
HP Land Records Suni 9 8 9 5 9 7.6
Punjab Suvidha Kapurthala 10 8 10 9 9 8.9
Punjab Property Registration Sang 9 8 9 10 4 7.4
Punjab Transport Ropar 10 9 9 10 7 7.7
Center IT in Judiciary NIC 10 9 10 10 9 8.9
Center Customs NIC 8 8 9 10 6 7.6
Average 9.5 8.4 9.6 9.1 8.6 8.3
Simplicity of
procedure
Time Savingscompared to
manual
Affordablecost of
service
Reduction in
Corruption
Rajiv Gandhi Computer
Literacy Program
Computer Literacy andTraining Program
Property Registration Simla
rural
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E-governance Best Practices
Increased accountability
Increased transparency
Higher availability of public domain
information Reduced corruption
Higher penetration due to automation
Increased efficiency due to connectivity PROCESS RE-ENGINEERINGtechnology only
a tool not panacea
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E-governance Scalability
Most projects till now have been pilot projects
A few things to keep in mind Sustainability
Evaluation and impact assessment
Accountability
Training for civil servants
Private partnership
Pilot, Plan, Replicate, Revise and Scale
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Conclusion
35% of e-governance projects in developingregions are complete failure; 50% are partialfailures; only 15% are completely successful
It is still worth the effort if the successfulprojects can be scaled.