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A study on customer satisfaction survey towards scooty pep plus
bikes in Tirupati…
PRESENTED BY,M.HIMABINDU.
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Awareness about the bike:-s.no. particulars No. of
respondentspercentage
1 Paper ad 10 19
2 TV ad 2
3 Bill boards 7 12
4 Friends and relatives
23 43
5 total 54 100
paper ad
tv ad
bill boards
friends and relatives
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Factors that influence to purchase this bike:-
Sno. particulars No. of respondents
percentage
1 Quality 12 22
2 Brand image 22 41
3 Price 15 28
4 Fuel efficiency
5 9
5 total 54 100
qualitybrandimagepricefuel ef-ficiency
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Satisfaction level regarding mileage:-
s.no particulars No. of respondents
percentage
1 Satisfied 24 56
2 Highly satisfied
4 15
3 Neutral 2 4
4 Dis-satisfied
16 22
5 Highly disatisfied
8 15
6 total 54 100
satisfiedhighly satis-fiedneutralhighly dis satisfied
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Satisfaction level on style of the bike:-
s. no particulars No. of respondents
percentage
1 Satisfied 20 37
2 Highly satisfied
28 52
3 Neutral 4 7
4 Dissatisfied 2 4
5 Highly dissatisfied
0 0
6 Total 54 100
percentage
satisfiedhighly satis-fiedneutraldissatisfiedhighly dissat-isfied
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Satisfaction level on pickup of this bike:-
s.no particulars No. of respondents
percentage
1 Satisfied 15 20
2 Highly satisfied
6 11
3 Neutral 2 4
4 Dissatisfied 30 56
5 Highly disatisfied
1 2
6 Total 54 100
percentage
satisfiedhighly satis-fiedneutraldissatisfiedhighly dissat-isfied
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Satisfaction level regarding availability of the bike:-
s.No particulars No. of respondents
percentage
1 Satisfied 19 35
2 Highly satisfied
32 60
3 Neutral 2 4
4 Dissatisfied 1 2
5 Highly dissatisfied
0 0
6 Total 54 100
percentage
satisfiedhighly satis-fiedneutraldissatisfiedhighly dissat-isfied
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Satisfaction level towards carrying capacity of the bike:-
s.no particulars No. of respondents
Percentage
1 Satisfied 35 65
2 Highly satisfied
15 28
3 Neutral 1 2
4 Dissatisfied 3 5
5 Highly disatisfid
0 0
6 Total 54 100
Sales
satisfiedhighly satis-fiedneutraldissatisfiedhighly dissat-isfied
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Customer opinion on services after sales :-
s.no particulars No. of respondents
percentage
1 Very effective
3 6
2 Effective 30 56
3 Good 12 22
4 Ok 8 14
5 Poor 1 2
6 Total 54 100
percentage
very effec-tiveeffectivegoodokpoor
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Time taken for delivery of bike after booking:-
s.no particulars No. of respondents
percentage
1 1 week 16 30
2 15 days 24 44
3 1 month 10 19
4 > 1 month 4 7
5 Total 54 100
percentage
1 week15 days1 month>1 month
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Satisfaction level on availability of the bike:-
s. no particulars No. of respondents
percentage
1 Satisfied 17 31
2 Highly satisfied
34 63
3 Neutral 2 4
4 Dissatisfied 1 2
5 Highly dissatisfied
0 0
6 Total 54 100
percentage
satisfiedhighly satis-fiedneutraldissatisfiedhighly dissat-isfied
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