Download - An Organizational Story: Salesforce Lightning Design (Nalini Kotamraju at Enterprise UX 2016)
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An Organizational Story: Salesforce Lightning Design SystemEnterprise UX 2016, San Antonio, UX, USA - June 9, 2016
Nalini Kotamraju, Ph.D.Senior Director, User Research & User Experience, [email protected]@nkotamraju
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Salesforce. What do they do, again?
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user experience
designers | researchers | prototypers | ux engineers
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Researcher encounters Design Systems !
Design Systems ! CSS ! Framework ! Subclasses !
People ! Relationships ! Organizations ! Politics !
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A good year for Salesforce Lightning Design System
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Why did the Salesforce Lightning Design System Succeed?Question
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It’s not about technologyHint
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It’s about people Answer
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Solving problemsTheme 1
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Solving Problems
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Addressing People’s Needs
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Customer & Partner’s Needs
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Solving problemsAddressing people’s needsTheme 1
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Addressing Salesforce Employee’s Needs
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“Designers were frustrated at the delta between what they envisioned and what actually got built.”
- Salesforce UX Team Member
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“CSS is a bear. Engineers want to write business logic and sexy back-end code. They don’t want to mess with moving stuff around on a screen.”
– Salesforce UX Team Member
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“We removed the gap between what designers want and developers deliver”
- Salesforce UX Team Member
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Trust in people &cultivate people’s trustTheme 2
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Trust in Design
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Trust within the Design Systems Team
Sliding scale of giving a f&*!
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Build on Engineering’s Existing Trust
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Create Trust by Showing (Not Telling)
“Living components were a conversation starter. We built them as quickly as possible. The faster we worked, the more we got done, the better the conversations went.”
- Salesforce UX Team Member
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Share. With people. Lots of people.Theme 3
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Share Often & Document
Brown bags CSS office hours Chatter group Slack channel Town halls Sprint reviews Bug bashes Document. Document. Document.
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“Giving it back to the community. That’s why it’s open source.”
- Salesforce UX Team Member
“Going open source made all the difference.”
- Salesforce Executive
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Sales is in the name.
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Summary
Addressing People’s Needs• Theme 1
Trust in People & Cultivate Trust in People• Theme 2
Share. With People. Lots of People.• Theme 3
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“No one has it all figured out yet.”Design Systems
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thank y u
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An Organizational Story: Salesforce Lightning Design SystemEnterprise UX 2016, San Antonio, UX, USA - June 9, 2016
Nalini Kotamraju, Ph.D.Senior Director, User Research & User Experience, [email protected]@nkotamraju