www.metrokc.gov/gis
Greg Babinski, GISPFinance & Marketing ManagerKing County GIS Center“Putting GIS to Work in King County”
It’s 9:00 A.M.: Do you know what your GIS staff are doing?
Improving Enterprise GIS Operationsvia Staff Usage Analysis & Surveys
42nd Annual URISA Conference
Reno, NevadaNovember 9, 2004
King County, Washington
www.metrokc.gov/gis
Microsoft Boeing Paccar Nordstrom's Amazon.Com Starbucks Port of Seattle Weyerhaeuser Washington Mutual Univ. of Washington
Population (2000): 1,737,000 (12th most populous US county)Area: 2130 square miles (sea level to 8,000’)39 incorporated citiesViable agricultural and private forestry areasRemote wilderness & watershed lands
King County GIS The King County Geographic Information System (KCGIS) is
a consolidated and coordinated regional geographic information resource, organized to meet the business needs of King County, local agencies, and the general public.
KCGIS is comprised of both the King County GIS Center (an internal service fund, responsible for core GIS resources and enterprise GIS services for the entire County) and business specific activity in various GIS programs distributed across other County agencies.
KCGIS is managed by the Director of DNRP, supported by a management level GIS Oversight Committee and an operational level GIS Technical Committee.
www.metrokc.gov/gis
KCGIS OrganizationDNRP Director(P. Bissonnette)
DNRP
KCGIS Center
SWD WLRD
DNRP TU(G. Hocking)
Parks
DNRPGIS Unit
EnterpriseOperations
GISClient
Services
Transit DDES KCA EMDRoads
DOT DDES KCA DES KCSO
RELSD KCSO
BudgetOffice
BudgetOffice
DPH Council
DPH Council
KCGISOversightCommittee
KCGISTechnical
Committee
TransitGIS Unit
RoadsGIS
ProgramDDES
IS SectionKCAGIS
Program
EMD-E911 GISProgram
ElectionsGIS
Section1 GIS Mgr
3 GIS FTEs2 GIS TLTs(5.45 net)
1 GIS Lead
(1.00 net)
DPH
3 GIS PowerUsers9 CasualGIS UsersGIS Clients
KCSO
4 GIS PowerUsers(0.6 net)
GIS Clients
1 GIS Lead
5 GIS FTEs1 GIS TLT(3.01 net)
1 GIS Mgr
5 GIS FTEs(6.15 net)
Council
1 GISPower User(0.15 net)
GIS Clients
BudgetOffice
2 GIS PowerUsers(0.60 net)
GIS Clients
1 GIS Lead
3 GIS FTEs(4.33 net)
1 GIS Lead
1 MappingSpvr7 Mappers(8.40 net)
Business Reporting Relationship
GIS Oversight Committee Membership (lines depict businessunits with 2004 membership) DNRP Technology Unit Manager(Gary Hocking) is permanent Chair
GIS Technical Committee Membership (lines depict wheremember is drawn from each agency)
GIS Service Delivery - via KCGIS Center Enterprise Operationsand/ or Client Services
Direct GIS Service Delivery - via KCGIS Center Matrixed Staff
GIS Service Delivery - via Dedicated Department GIS Unit
King County Consolidated GIS Organization2004
DES:RELSD
GIS UsersGIS Clients
KCA
GIS UsersGIS Clients
DDES
GIS UsersGIS Clients
DES:EMD-E911
GIS UsersGIS Clients
DOT:Transit
GIS UsersGIS Clients
DOT:Roads
GIS UsersGIS Clients
WTD FMD
DES:FMD
GIS Clients
KCIA
DOT:KCIA
GIS Clients
Outside Regional PublicAgencies and Public Usersof KCGIS Data & Services(Parcel Viewer, iMap, VMC,CDs, Client Services, etc.)
GB: November 17, 2003
10.5 GISFTEs
9.0 GISFTEs
7.5 GISFTEs
1 GIS Center Mgr2 GIS Function Mgrs1 Office Mgr
DNRP:WTD
GIS Clients
DNRP:Parks
GIS Clients
DNRP:SWD
GIS Clients
DNRP:WLRD
GIS Clients
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KCGIS Center Management RepresentsDNRP Parks & SWD on KCGIS Technical Committee
Agencies that Fund KCGIS Center O&M (entitled to a seaton the KCGIS Technical Committee). These agenciesprovide business direction to GIS service providers.
Typical KCGIS Service Provider Organization (FTE countindicates both positions assigned GIS tasks and net FTEsassigned to GIS, based on 2004 KCGIS O&M Plan)
KCGIS Center
GIS Unit
GIS MgrGIS FTEs
How is GIS Used for King County Business?How is GIS used for County Business? Mapping Public information delivery Growth management & planning Property assessment Land development permitting Site selection Simulating environmental conditions Emergency response planning Crime analysis Transportation planning Bus & van routing Road maintenance management Public health service delivery E911 operations Airport sound abatement Boundary management (legislative
districts, voter precincts, tax unit boundaries, etc.)
And the list goes on…..www.metrokc.gov/gis
A GIS Management Challenge Enterprise GIS operation is complex (Geospatial
Technology Competency Model identifies 12 distinct ‘roles’ required for enterprise GIS operations) - - But what is the ideal mix of GIS roles and competencies?
Each GIS ‘role’ requires mastery of a set of knowledge, skills, and abilities (KSA’s) - - But what KSA’s are actually used and to what degree?
Each GIS ‘role’ delivers ‘outputs’ to customers or co-workers - - But how effectively do GIS staff members apply KSA’s to deliver the outputs demanded?
The KCGIS Center Approach
Develop and implement a time recording system (TRS) that meets GIS management reporting and analysis needs
Analyze KCGIS Center time activity data and trends against expectations
Compare KCGIS Center data against peer agencies
Geospatial Technology Competency ModelThe 12 Roles: Applications Development Coordination Data Acquisition Data Analysis Data Management ManagementEach ‘Role’ requires a set of competencies comprised of KSA’s
Each ‘Role’ delivers GIS outputs to customers or co-workers
Marketing Project Management Systems Analysis Systems Management Training Visualization
Why Track GIS Staff Activity?
Analyze actual level of effort for each GIS staff person
Analyze level of effort by GIS ‘role’ for enterprise GIS Analyze level of effort to deliver ‘outputs’ Aid work load balancing Improve hiring decisions Facilitate development of backup capability and
succession planning Support individual staff career development
Why Track GIS Staff Activity?
Management ‘due-diligence’ Customer billing Setting costs or rates for services Grant requirement Auditable Comparison with other agencies Comparison with previous years Supports ‘activity-based cost
analysis’
What are Time Tracking System Requirements?
Web based Support activity
recording Support project reporting Flexible to use Easy to administer Support invoicing Cheap to acquire & use
What Options Did KCGIS Consider?
Adapt the Countywide time reporting system
Custom application (Time Card) Replicon Web TimeSheet
(www.replicon.com) ClickTime (www.clicktime.com) King County DDES TRS
King County TRS
Developed by KC DDES for Permit Technician Use
Adapted for use by GIS and Parks Division Web based & very robust Customizable
King County TRS
King County TRS:Start-up Lessons Learned
Normalize entries during implementation Think about expected entries for each
employee Work with ‘foot-draggers’ First and last activity each day
King County TRS:Preliminary Lessons Learned
Actual management = 220% Actual application development = 46% Actual mapping & analysis = 78% Actual system management = 114% Actual training & end user support =
45% Actual program management = 427%
Regional GIS Staff Analysis Survey
13 question survey sent to 96 GIS managers in PNW
45 agencies responded: 19 cities 14 counties 5 utilities 3 tribes Federal, state, provincial, regional agencies
Regional GIS Staff Analysis Survey
All Agencies Raw Average vs. FTE-Weighted Average Total staff/GIS FTE’s: 11.76 7.64 Application Development: 7.9% 10.8% Data Acquisition: 5.3% 5.4% Data Development: 11.3% 10.4% Data Maintenance: 17.0% 14.8% Data Management: 5.6% 5.8% Systems Management: 4.1% 4.5% Systems Analysis: 3.8% 3.7% Data Analysis: 8.5% 10.7% GIS Mapping: 17.5% 15.2% Management & Administration: 8.6% 7.5% Project Management: 5.4% 5.3% Training & User Support: 4.3% 4.8% Other: 0.8% 1.2%
Regional GIS Staff Analysis Survey
All Agencies FTE-Weighted Average vs. KCGIS Total Total GIS FTE’s: 7.64 29.0 Application Development: 10.8% 10.0% Data Acquisition: 5.4% 2.5% Data Development: 10.4% 5.0% Data Maintenance: 14.8% 15.0% Data Management: 5.8% 7.5% Systems Management: 4.5% 5.0% Systems Analysis: 3.7% 2.5% Data Analysis: 10.7% 20.0% GIS Mapping: 15.2% 7.5% Management & Administration: 7.5% 12.5% Project Management: 5.3% 7.5% Training & User Support: 4.8% 5.0% Other: 1.2% 0.0%
Regional GIS Staff Analysis Survey
All Counties FTE-Weighted Average vs. KCGIS Total Total GIS FTE’s: 10.34 29.0 Application Development: 8.9% 10.0% Data Acquisition: 3.5% 2.5% Data Development: 11.8% 5.0% Data Maintenance: 16.3% 15.0% Data Management: 4.8% 7.5% Systems Management: 3.7% 5.0% Systems Analysis: 2.3% 2.5% Data Analysis: 11.2% 20.0% GIS Mapping: 20.1% 7.5% Management & Administration: 8.1% 12.5% Project Management: 4.3% 7.5% Training & User Support: 5.1% 5.0% Other: 0.0% 0.0%
Conclusions & Questions
www.metrokc.gov/gis
Staff activity tracking & analysis results in more effective GIS operation
KCGIS is committed to continued TRS use Comparison with other agency data aids GIS
operational analysis
How does your agency compare? Questions?
ReferenceGaudet, C., Annulis, H., and Carr, J., 2001. Workforce Development Models for Geospatial Technology, Hattiesburg, MS: The University of Southern Mississippi.(http://www.geowdc.usm.edu/research/research.htm)