Download - Apple care for enterprise 1pager v1 jc
AppleCare for Enterprise is a feature rich, comprehensive support and service product
tailored specifically for Enterprise customers.•AppleCare Account Manager : • Coordinates an onsite technical review
• Tracks hardware and software issues
• Provides monthly activity reports
•IT department support : • 24/7, one hour response for P1 issues
• All Apple hardware and software
• IBM MobileFirst for iOS solutions
• MDM, security, and deployment technologies
•Employee support• Apple hardware and software
• Personal accounts and settings
• Local language support during business hours
• 24/7 English support
•Onsite hardware service• 2 or 3 years of coverage
• Next-business-day onsite service for all Apple hardware
• Onsite service delivered by IBM Global Technology Services
•Device replacement•Replace up to 10% of iPad or iPhone devices
•Like-for-like device exchange
•Controlled by your IT department
•Global inventory managed by Apple
www.apple.com/support/enterprisewww.apple.com/support/enterprise