one vision one identity
one community
ASEAN CLEAN TOURIST CITY STANDARD
www.asean.org
@ASEAN
ASEAN
ASEAN: A Community of Opportunities
ASEAN CLEAN TOURIST CITY STANDARD
The ASEAN SecretariatJakarta
ASEAN Clean Tourist City Standard
The Association of Southeast Asian Nations (ASEAN) was established on 8 August 1967. The Member States of the Association are Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand and Viet Nam. The ASEAN Secretariat is based in Jakarta, Indonesia.
For inquiries, contact:The ASEAN SecretariatPublic Outreach and Civil Society Division70A Jalan SisingamangarajaJakarta 12110IndonesiaPhone : (62 21) 724-3372, 726-2991Fax : (62 21) 739-8234, 724-3504E-mail : [email protected]
Catalogue-in-Publication Data
ASEAN Clean Tourist City StandardJakarta: ASEAN Secretariat, January 2016
338.47911. ASEAN – Tourism 2. Tourism Standard – Tourism Guidelines
ISBN 978-602-0980-72
General information on ASEAN appears online at the ASEAN Website: www.asean.org
The text of this publication may be freely quoted or reprinted, provided proper acknowledgement is given and a copy containing the reprinted material is sent to Public Outreach and Civil Society Division of the ASEAN Secretariat, Jakarta
Copyright Association of Southeast Asian Nations (ASEAN) 2016.All rights reserved
The Association of Southeast Asian Nations (ASEAN) was established on 8 August 1967. The Member States of the Association are Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand and Viet Nam. The ASEAN Secretariat is based in Jakarta, Indonesia.
For inquiries, contact:The ASEAN SecretariatPublic Outreach and Civil Society Division70A Jalan SisingamangarajaJakarta 12110IndonesiaPhone : (62 21) 724-3372, 726-2991Fax : (62 21) 739-8234, 724-3504E-mail : [email protected]
Catalogue-in-Publication Data
ASEAN Clean Tourist City StandardJakarta: ASEAN Secretariat, January 2016
338.47911. ASEAN – Tourism 2. Tourism Standard – Tourism Guidelines
ISBN 978-602-0980-72
General information on ASEAN appears online at the ASEAN Website: www.asean.org
The text of this publication may be freely quoted or reprinted, provided proper acknowledgement is given and a copy containing the reprinted material is sent to Public Outreach and Civil Society Division of the ASEAN Secretariat, Jakarta
Copyright Association of Southeast Asian Nations (ASEAN) 2016.All rights reserved
ASEAN CLEAN TOURIST CITY STANDARD
vASEAN Clean Tourist City Standard - Index
INDEX
I. ASEAN CLEAN TOURIST CITY STANDARD1. Foreword 12. Introduction 13. Scope 24. Terms and Definitions 3 4.1. Cleanliness 3 4.2. Congestion Charge Zone 3 4.3. Environmentally-Friendly Vehicle 3 4.4. Environmental Regulation 3 4.5. Green Spaces 3 4.6. Health Centres 3 4.7. Illegal Activities 3 4.8. Norm 3 4.9. Planned Tourist itineraries 3 4.10. Pollution (water, air, and noise) 4 4.11. Public Area 4 4.12. Raising Awareness 4 4.13. Recycling 4 4.14. Renewable Energy 4 4.15. Risk Management 4 4.16. Tourist City 4 4.17. Tourism Infrastructure 4 4.18. Tourist Police 4 4.19. Urban Planning 5 4.20. Waste Management 55. Indicators 5 5.1. Environmental Management 5 5.1.1. Urban planning 5 5.1.2. Environmental regulations 6 5.1.3. Pollution (water, air and noise) 6 5.1.4. Environmentally friendly transport 6 5.1.5. Sustainable use of energy 6 5.2. Cleanliness 6 5.2.1. Cleanliness of public area 7 5.2.2. Cleanliness of public toilets 7 5.2.3. Cleanliness of tourist sites (museums, temples, parks, beaches etc.…) 7 5.2.4. Cleanliness along the main roads 7 5.3. Waste Management 7 5.3.1. Liquid waste collection 7 5.3.2. Solid waste collection 8 5.3.3. Liquid waste storage and treatment 8 5.3.4. Solid waste storage and treatment 8 5.3.5. Recycling 8
vi ASEAN Clean Tourist City Standard - Index
ASEAN Clean Tourist City Standard
5.4. Awareness-building about Environmental Protection and Cleanliness 8 5.4.1. Raising awareness of local people about environmental protection and cleanliness 9 5.4.2. Raising awareness of tourism service providers about environmental protection and cleanliness 9 5.4.3. Raising awareness of tourists about environmental protection and cleanliness 9 5.5. Green Spaces 9 5.5.1. Quantity of green space in the city 10 5.5.2. Green space maintenance and management 10 5.6. Health Safety and Urban Safety and Security 10 5.6.1. Health safety 10 5.6.2. Safety and security in the city 10 5.6.3. Crime prevention and enforcement of rules (child prostitution, drugs etc.) 11 5.6.4. Risk management strategy 11 5.7. Tourism Infrastructure and Facilities 11 5.7.1. Planning for tourism 11 5.7.2. Information centres, signage and tourist maps 11 5.7.3. Location of shopping centres and retail outlets 12 5.7.4. Leisure areas (tourist areas, public parks, sports and recreation...) 12 5.7.5. Level of tourist satisfaction 126. Criteria 13 6.1. Table of assessment on 5 indicators of environmental management 13 6.2. Table of assessment on 4 indicators of cleanliness 15 6.3. Table of assessment on 5 indicators of waste management 17 6.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators 19 6.5. Table of assessment on 2 indicators of green spaces 20 6.6. Table of assessment on 4 indicators of health safety and urban safety and security 21 6.7. Table of assessment on 5 indicators of tourism infrastructure and facilities indicators 237. Label 25 7.1. Label 25 7.2. Awards 25 7.3. CertificationProcess 25
II. ASEAN CLEAN TOURIST CITY STANDARD - GUIDELINE1. Criteria 29 1.1. Table of assessment on 5 indicators of Environmental Management 29 1.2. Table of assessment on 4 indicators of Cleanliness 34 1.3. Table of assessment on 5 indicators of Waste Management 38 1.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators 42 1.5. Table of assessment on 2 indicators of Green Spaces 44 1.6. Table of assessment on 4 indicators of Health Safety and Urban Safety and Security 46 1.7. Table of assessment on 5 indicators of Tourism Infrastructure and Facilities 49
vi ASEAN Clean Tourist City Standard - Index
ASEAN Clean Tourist City Standard
5.4. Awareness-building about Environmental Protection and Cleanliness 8 5.4.1. Raising awareness of local people about environmental protection and cleanliness 9 5.4.2. Raising awareness of tourism service providers about environmental protection and cleanliness 9 5.4.3. Raising awareness of tourists about environmental protection and cleanliness 9 5.5. Green Spaces 9 5.5.1. Quantity of green space in the city 10 5.5.2. Green space maintenance and management 10 5.6. Health Safety and Urban Safety and Security 10 5.6.1. Health safety 10 5.6.2. Safety and security in the city 10 5.6.3. Crime prevention and enforcement of rules (child prostitution, drugs etc.) 11 5.6.4. Risk management strategy 11 5.7. Tourism Infrastructure and Facilities 11 5.7.1. Planning for tourism 11 5.7.2. Information centres, signage and tourist maps 11 5.7.3. Location of shopping centres and retail outlets 12 5.7.4. Leisure areas (tourist areas, public parks, sports and recreation...) 12 5.7.5. Level of tourist satisfaction 126. Criteria 13 6.1. Table of assessment on 5 indicators of environmental management 13 6.2. Table of assessment on 4 indicators of cleanliness 15 6.3. Table of assessment on 5 indicators of waste management 17 6.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators 19 6.5. Table of assessment on 2 indicators of green spaces 20 6.6. Table of assessment on 4 indicators of health safety and urban safety and security 21 6.7. Table of assessment on 5 indicators of tourism infrastructure and facilities indicators 237. Label 25 7.1. Label 25 7.2. Awards 25 7.3. CertificationProcess 25
II. ASEAN CLEAN TOURIST CITY STANDARD - GUIDELINE1. Criteria 29 1.1. Table of assessment on 5 indicators of Environmental Management 29 1.2. Table of assessment on 4 indicators of Cleanliness 34 1.3. Table of assessment on 5 indicators of Waste Management 38 1.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators 42 1.5. Table of assessment on 2 indicators of Green Spaces 44 1.6. Table of assessment on 4 indicators of Health Safety and Urban Safety and Security 46 1.7. Table of assessment on 5 indicators of Tourism Infrastructure and Facilities 49
ASEAN Clean Tourist City Standard vii
ASEAN Clean Tourist City Standard
I
ASEAN Clean Tourist City Standardviii
ASEAN Clean Tourist City Standardviii ASEAN Clean Tourist City Standard 1
1. Foreword
The purpose of the ASEAN Clean Tourist City Standard (ACTCS) is to provide ASEAN member
countries with a tool that will improve the quality of tourism in their cities, increase their marketing
competitiveness but also improve the situation of local residents and their livelihood by alleviating
poverty. It is also designed to protect the environment thus responding to the impacts of climate
change and contributing to the sustainable development of ASEAN cities. It is vital to note that the
ASEAN Tourism Strategic Plan 2011-2015 (ATSP) has indicated the enhancement of the ability
of ASEAN tourism to address the climate change issue as one of the priority actions in order to
accomplish its strategic directions aimed at increasing the quality of services and facilities in the
region.
The standard is based on a series of indicators that will evaluate how sustainable ASEAN cities
currently are, the quality of the tourism they offer and identify areas that can be improved. It will
provide ASEAN member countries with benchmarks to aim for and ultimately lead to greater tourist
satisfaction, greater numbers of visitors and better conditions for the local population.
2. Introduction
Tourism in Southeast Asia has developed rapidly as the region is becoming one of the prime
destinations on the world tourism map. Tourism is considered to be one of the main sectors for
national and regional economic development.
In any discussion of economic development, growth is not an end in itself...the fundamental objective
should not be growth but rather broad progress in living standards. After all, growth is an imperfect
proxy for thepaceandbreadthofprogress in livingstandards.Butwhile itmaynotbesufficient
for economic success, it certainly is necessary. In all societies, socioeconomic progress is simply
not possible without rising employment, income and wealth. Thus, both the quantity and quality of
growth matter. The ultimate objective must be to generate Big growth—i.e. strong growth that is also
Balanced in the sense of being resilient and stable rather than exacerbating inequality, and of course
Green in the sense of ensuring environmentally sustainable development. Green growth is therefore
best understood as a new paradigm to create a new model that produces faster but also wider, more
resilient and more environmentally sustainable economic progress. Tourism can play a key role in
achieving the quantitative and qualitative aspects of growth.
While cities are well developed across the region, some are only just emerging as tourism destinations.
This is the ideal opportunity to encourage cities to develop as they are gateways to the country
firstwelcomingtourists.Itiscrucialfornationalandregionaltourismdevelopmenttomaintainand
enhance the good image and reputation of cities— the ‘face’ of the country—where cultural, natural
and man-made attractions exist.
ASEAN Clean Tourist City Standard2
It is strategically important for cities to strive to develop beautiful areas, improve their environment
and sanitation, enhance urban spaces and promote the attractions they have to offer. Certainly, the
tourist hospitality and welcome in urban areas are very important because many tourist attractions are
located in and adjacent to the cities. The local authorities must seriously consider the environmental
aspectsandlivingstandardsintheircitiesiftheyaretoprovidehospitalityandtofulfilltouristneeds.
Thus introducing and establishing the ASEAN Clean Tourist City Standard is necessary, providing
ASEAN member states with common benchmarks to aim for in order to achieve greater tourist
satisfaction, greater numbers of visitors and better conditions for the local population.
3. Scope
Thestandardfocusesontouristcitieswherethereisflowofvisitorsandwherecultural,naturaland/
or man-made attractions exist.
The indicators evaluated in the ACTCS are based on the following:
• EnvironmentalManagement
• Cleanliness
• WasteManagement
• Awareness-buildingaboutEnvironmentalProtectionandCleanliness
• GreenSpaces
• HealthSafetyandUrbanSafetyandSecurity
• TourismInfrastructureandFacilities
ASEAN comprises 10 countries with different levels of tourism development, different volumes and
types of visitors, different economic, environmental and social impacts from tourism and different
political systems and organisation with distinct policies, rules and regulations. Therefore for ACTCS
to be successful and relevant to each country the indicators selected for the regional standard must
be:
• genericallyapplicabletoallcountries
• agreedbythemajorityofthememberstates
• flexible
• easytomeasureandtomonitor
Becauseofitsflexiblenature,theregionalstandardwouldberevisedevery3yearsifneeded.
ASEAN Clean Tourist City Standard2
It is strategically important for cities to strive to develop beautiful areas, improve their environment
and sanitation, enhance urban spaces and promote the attractions they have to offer. Certainly, the
tourist hospitality and welcome in urban areas are very important because many tourist attractions are
located in and adjacent to the cities. The local authorities must seriously consider the environmental
aspectsandlivingstandardsintheircitiesiftheyaretoprovidehospitalityandtofulfilltouristneeds.
Thus introducing and establishing the ASEAN Clean Tourist City Standard is necessary, providing
ASEAN member states with common benchmarks to aim for in order to achieve greater tourist
satisfaction, greater numbers of visitors and better conditions for the local population.
3. Scope
Thestandardfocusesontouristcitieswherethereisflowofvisitorsandwherecultural,naturaland/
or man-made attractions exist.
The indicators evaluated in the ACTCS are based on the following:
• EnvironmentalManagement
• Cleanliness
• WasteManagement
• Awareness-buildingaboutEnvironmentalProtectionandCleanliness
• GreenSpaces
• HealthSafetyandUrbanSafetyandSecurity
• TourismInfrastructureandFacilities
ASEAN comprises 10 countries with different levels of tourism development, different volumes and
types of visitors, different economic, environmental and social impacts from tourism and different
political systems and organisation with distinct policies, rules and regulations. Therefore for ACTCS
to be successful and relevant to each country the indicators selected for the regional standard must
be:
• genericallyapplicabletoallcountries
• agreedbythemajorityofthememberstates
• flexible
• easytomeasureandtomonitor
Becauseofitsflexiblenature,theregionalstandardwouldberevisedevery3yearsifneeded.
ASEAN Clean Tourist City Standard 3
4. Terms and Definitions
ForthepurposesofthisASEANCleanTouristCityStandard,thefollowingterms&definitionsapply.
4.1. Cleanliness
Refers to clean and sanitary environment at tourist sites, hotels, restaurants, public places
...etc., including the quality of air, drinking water, and the liquid and solid waste collection and
management system.
4.2. Congestion Charge Zone
Refers to the zonewhere there is excessive traffic or people,makingmovement slow or
difficult.Vehiclesaccessingtheareaneedtopaycharges.
4.3. Environmentally-Friendly Vehicle
Refers to a vehicle that has less harmful impacts on the environment than other comparable
engine vehicles running on gasoline or diesel, or one that uses alternative fuels. This kind of
vehicleisspecificallydesignedtominimizeharmtothenaturalenvirnoment.
4.4. Environmental Regulation
Refers to the rules and regulations concerning controlling impacts on the environment and
environmental protection such as air pollution, water pollution, noise pollution, waste control
and collection…etc.
4.5. Green Spaces
Refertolocationsinurbanareasaccessibletothepublic,decoratedwithflowers,trees,or
grass…
4.6. Health centres
Refer to places offering health services. Normally, a health centre refers to a place that houses
a medical practice and offers healthcare services.
4.7. Illegal Activities
Refer to activities that are against the law, such as crime, drug trafficking, damage of
environmental and cultural assets, etc.
4.8. Norm
Refers to standard pattern of behaviour that is considered normal and needs to be enforced
in a society. More precisely, it refers to enforceable rules by law.
4.9. Planned Tourist itineraries
Refers to plans that are set up by the local authorities, or by tour operators, showing the
location of tourist attractions and sites.
ASEAN Clean Tourist City Standard4
4.10. Pollution (water, air, and noise)
Refers to all activities of local people, tourists, businesses, etc… that do not meet the national
standard (including water quality, air quality, and noise levels).
4.11. Public Area
Refers to public place where local people and tourists congregate (including administrative
buildings to serve the public and equipment in public areas such as benches, public
transportation, etc…).
4.12. Raising Awareness
Refers to activities that are comprised of three main components: awareness raising objectives,
goals to be implemented, and support documents that are used to provide information. The
awareness-building about environmental protection and cleanliness refers to sensitising
localpeople, touristsand relevantstakeholdersabout thebenefitsofcleanliness,hygiene,
sanitation, and healthy environment.
4.13. Recycling
Refers to the process of recycling used materials (waste) into new products to prevent waste
of potentially useful materials, reducing energy usage, reducing air pollution (from incineration)
andwaterpollution(fromlandfilling)bydecreasingtheneedforconventionalwastedisposal,
and lowering greenhouse gas emissions.
4.14. Renewable Energy
Refers to any form of energy obtained from naturally generated energy sources such as the
sun, wind, waves or another natural renewable source, in contrast to energy generated from
fuels.
4.15. Risk Management
Refers to an authority-made mechanism and measures for preventing and managing
unexpected risks and disasters.
4.16. Tourist City
Referstocitieswherethereisflowofvisitorsandwheretherearecultural,naturaland/orman-
made attractions.
4.17. Tourism Infrastructure
Refers to the services and facilities in place that facilitate and improve travel and tourism in the
city, including all supporting infrastructures such as information centres, signage, etc.
4.18. Tourist Police
Refers to the especially trained authority responsible for dealing with problems involving
tourists in the city.
ASEAN Clean Tourist City Standard4
4.10. Pollution (water, air, and noise)
Refers to all activities of local people, tourists, businesses, etc… that do not meet the national
standard (including water quality, air quality, and noise levels).
4.11. Public Area
Refers to public place where local people and tourists congregate (including administrative
buildings to serve the public and equipment in public areas such as benches, public
transportation, etc…).
4.12. Raising Awareness
Refers to activities that are comprised of three main components: awareness raising objectives,
goals to be implemented, and support documents that are used to provide information. The
awareness-building about environmental protection and cleanliness refers to sensitising
localpeople, touristsand relevantstakeholdersabout thebenefitsofcleanliness,hygiene,
sanitation, and healthy environment.
4.13. Recycling
Refers to the process of recycling used materials (waste) into new products to prevent waste
of potentially useful materials, reducing energy usage, reducing air pollution (from incineration)
andwaterpollution(fromlandfilling)bydecreasingtheneedforconventionalwastedisposal,
and lowering greenhouse gas emissions.
4.14. Renewable Energy
Refers to any form of energy obtained from naturally generated energy sources such as the
sun, wind, waves or another natural renewable source, in contrast to energy generated from
fuels.
4.15. Risk Management
Refers to an authority-made mechanism and measures for preventing and managing
unexpected risks and disasters.
4.16. Tourist City
Referstocitieswherethereisflowofvisitorsandwheretherearecultural,naturaland/orman-
made attractions.
4.17. Tourism Infrastructure
Refers to the services and facilities in place that facilitate and improve travel and tourism in the
city, including all supporting infrastructures such as information centres, signage, etc.
4.18. Tourist Police
Refers to the especially trained authority responsible for dealing with problems involving
tourists in the city.
ASEAN Clean Tourist City Standard 5
4.19. Urban Planning
Refers to the plans formulated by the urban authorities to ensure sustainable urban development
such as land use planning, zoning, environmental planning and transport planning.
4.20. Waste Management
Refers to measures taken by the urban authorities to collect, categorise, and store liquid and
solidwasteinanefficientandproperway.
5. Indicators
5.1. Environmental Management
The environmental management refers to a bundle of methodologies taking a consideration
of the impact on environment which can be derived from the development activities of the
country, cities or is to arrange for any development project.
The evaluation of the impact on the environment of each activity has been made at different
levels and in diverse ways. At the same time, a wide variety of activities we can implement to
respond to the issues are as follows: Awareness raising, restriction or other prohibitions and
urban development plan, etc.
This indicator is an undeniably important element that we have seen in almost all policies
relating to the improvement and enhancement of living standards of the general public. It is
certain that we can notice that the basic indicator gathered all of the components—indicating
the measurement of current situation of surrounding environment at the living atmosphere
by focusing on the main parts of public health’s component such as: air quality, generally
using water quality, pure drinking water quality, etc. Thus, the ACTCS is aimed at promoting
and encouraging the cities to announce and stun the people within the boundaries of their
competence as well as the visitors to their cities in order to be aware of environmental situation
whereby they are living and visiting.
Furthermore, certain detailed indicators of this indicator have the objective of encouraging all
the candidacy cities to start undertaking the preventive measure against any activity which
has an adverse effect on the living standards and pushing for the implementation of their
urban development plan to be sure about the positive and negative impacts which might be
caused by the cities’ development activities. The indicator also wishes to raise awareness of
the cities about the use of renewable energy.
5.1.1. Urban planning
This measures whether land use planning, zoning, environmental planning and
transportation planning are implemented by the city authorities to ensure the controlled
sustainable growth of the city.
ASEAN Clean Tourist City Standard6
5.1.2. Environmental regulations
The indicator measures whether environmental regulations controlling the operation of
tourism businesses exist and whether they are enforced by local authority’s sanctions
(i.e.forflauntingplanningregulation,disregardingwastetreatmentrulesetc.…).
5.1.3. Pollution (water, air and noise)
This assesses the level water pollution and whether it is within acceptable norms set
outbyofficialregulations.Itmayrefertorivers(suchasSiemReaporPhnomPenh
in Cambodia), seawater along the coastal areas (such as Kompongsom and Kep in
Cambodia) as well as drinking water.
It also assesses air quality in the city and the measures put in place to improve it (i.e.
trafficjamreductioninitiatives,useoffuel….),thelevelofnoisepollutionandwhether
rules are in place and enforced to keep noise within acceptable norms.
5.1.4. Environmentally friendly transport
This looks at the type transport used in the city (both public and private) and their
environmental impact. The use of environmentally-friendly vehicles is encouraged (buses
with pollution control mechanisms, electric cars, as well as congestion charge zones…).
5.1.5. Sustainable use of energy
Thisreferstoenergysavingandefficiencydevicesusedintouristbusinesses(eco
light bulbs, on-off switches, the use of key cards, etc.…), the use of renewable energy
(solar, wind, etc.…), and awareness and commitment of tourism firms to energy
savingandefficiency.
5.2. Cleanliness
The public gathering place is a place where many people can make mutual interrelationship.
The cleanliness along the public is reliant on individual behaviour and the attention to take care
of that place. Besides, the cleanliness along the public gathering places is an important factor
affecting the common welfare of all people. In fact, the cleanliness along the public gathering
placessignificantlycontributestoimprovetheirlivingstandardsandtheurbanbeauty,which
is an unavoidable requirement for tourists.
In this indicator, we take into consideration the cleanliness along the public gathering places
such as the public buildings, information centres, green areas, commercial centres, resorts
and parks, the main roads, and the public toilets, etc.
It will focus on the reality of common views along the public gathering places of the cities and
measures the limitation of the attention to the municipal authority’s cleanliness. In general, the
urban visitors as well as the general public are attracted with the appearances of their visiting
places. And this is also the condition to enhance each urban prestige.
ASEAN Clean Tourist City Standard6
5.1.2. Environmental regulations
The indicator measures whether environmental regulations controlling the operation of
tourism businesses exist and whether they are enforced by local authority’s sanctions
(i.e.forflauntingplanningregulation,disregardingwastetreatmentrulesetc.…).
5.1.3. Pollution (water, air and noise)
This assesses the level water pollution and whether it is within acceptable norms set
outbyofficialregulations.Itmayrefertorivers(suchasSiemReaporPhnomPenh
in Cambodia), seawater along the coastal areas (such as Kompongsom and Kep in
Cambodia) as well as drinking water.
It also assesses air quality in the city and the measures put in place to improve it (i.e.
trafficjamreductioninitiatives,useoffuel….),thelevelofnoisepollutionandwhether
rules are in place and enforced to keep noise within acceptable norms.
5.1.4. Environmentally friendly transport
This looks at the type transport used in the city (both public and private) and their
environmental impact. The use of environmentally-friendly vehicles is encouraged (buses
with pollution control mechanisms, electric cars, as well as congestion charge zones…).
5.1.5. Sustainable use of energy
Thisreferstoenergysavingandefficiencydevicesusedintouristbusinesses(eco
light bulbs, on-off switches, the use of key cards, etc.…), the use of renewable energy
(solar, wind, etc.…), and awareness and commitment of tourism firms to energy
savingandefficiency.
5.2. Cleanliness
The public gathering place is a place where many people can make mutual interrelationship.
The cleanliness along the public is reliant on individual behaviour and the attention to take care
of that place. Besides, the cleanliness along the public gathering places is an important factor
affecting the common welfare of all people. In fact, the cleanliness along the public gathering
placessignificantlycontributestoimprovetheirlivingstandardsandtheurbanbeauty,which
is an unavoidable requirement for tourists.
In this indicator, we take into consideration the cleanliness along the public gathering places
such as the public buildings, information centres, green areas, commercial centres, resorts
and parks, the main roads, and the public toilets, etc.
It will focus on the reality of common views along the public gathering places of the cities and
measures the limitation of the attention to the municipal authority’s cleanliness. In general, the
urban visitors as well as the general public are attracted with the appearances of their visiting
places. And this is also the condition to enhance each urban prestige.
ASEAN Clean Tourist City Standard 7
5.2.1. Cleanliness of public area
This is an important indicator to convey a positive message to tourists as well as to
local people and the private sector. The cleanliness of all public areas and buildings,
green areas, markets, stations, information centres… should be assessed by the local
authorities and sanctions put in place to enforce the rules. The extent of appropriate
equipment such as the number of dustbins in public areas should be evaluated and
the frequency of maintenance should also be referred to.
5.2.2. Cleanliness of public toilets
This indicator refers to the number of public toilets at tourist sites in the city, the
frequency and quality of their maintenance. This may link to the ASEAN Public Toilet
Standard.
5.2.3. Cleanliness of tourist sites (museums, temples, parks, beaches etc.…)
This evaluates whether there are enough rubbish bins at tourist sites, the frequency of
the collection and disposal of garbage and the general cleanliness and maintenance
of the area surrounding the sites. A reference to sanctions for not abiding by the rules
should be made.
5.2.4. Cleanliness along the main roads
This assesses the conditions along the main roads within the city as well as from one
city to another, whether they are regularly cleaned and if the appropriate equipment
is available (i.e. rubbish bins at regular interval…).
5.3. Waste Management
Waste management is referred to waste collection and storage. Waste is a consequence of
thepeople’sactivitiesfulfillingtheirdailyneeds.Wastemanagementinthiscontexthasthe
main objective of contributing to the reduction of negative impact on people’s health, on the
environment and on the overall urban aesthetics.
It is a fact that since the mid 20th century, the quantity of the waste around the world has
increased remarkably (in conjunction with industrial development growth). The negative
impact of industrial waste is a global. Even though the waste management and treatment
systems at both global and national levels have faced various challenges of implementation,
a simple and easily applied system must be implemented by the cities.
TheStandardrequirescitiestoimplementanefficientwastemanagementplanincludingsolid
and liquid waste collection and treatment as well as awareness campaigns relating to this
issue.
5.3.1. Liquid waste collection
This indictor assesses the public organisation in place to collect liquid waste and
measures the percentage of the population linked to the network that disposes of
ASEAN Clean Tourist City Standard8
liquid waste. In areas where a network does not exist, it assesses how liquid waste is
collected and how often.
5.3.2. Solid waste collection
This indictor assesses the public organisation in place to collect solid waste and
measures the percentage of the population linked to the network that disposes of
solid waste (existence of a disposal area near where the population lives). In areas
where a network does not exist, it assesses how solid waste is collected and how
often.
5.3.3. Liquid waste storage and treatment
This assesses both the availability of storage areas for liquid waste that can be used
by the general population through collection by the authorities and the availability
of private storage equipment at tourist facilities (i.e. septic tanks) as well as the
equipment available to treat the waste products (i.e. water treatment plants).
5.3.4. Solid waste storage and treatment
This assesses the availability of storage areas for solid waste that can be used by the
generalpopulationandtouristfirmsthroughcollectionbytheauthorities(i.e.landfills).
The methods used to treat solid waste are also evaluated (i.e. waste treatment and
recycling plants, burning, burying…).
5.3.5. Recycling
This evaluates whether the local authority encourages recycling and whether there
is a system in place to collect and recycle material. It also refers to the awareness of
the importance of recycling among the local population and especially tourism service
providers (hotels, restaurants, tour operators, etc.…).
5.4. Awareness-building about Environmental Protection and Cleanliness
The awareness raising refers to activities that are comprised of three main components:
awareness raising objectives, goals to be implemented, and support documents that are
used to provide information. The awareness-building about environmental protection and
cleanliness refers to sensitising local people, tourists and relevant stakeholders about the
benefitsofcleanliness,hygiene,sanitation,andhealthyenvironment.
The awareness raising can be considered as a form of knowledge or general knowledge
transformation/provision(Ingeneral,itisaconsequencefromrepeatedactivities).That’swhy,
the objectives of awareness-building is to spread information about the damages which are
thechallengesofdailywrongimplementationandtodisseminate/explaintherightattitudeand
implementation—possibly contributing to improve the living standards. The Clean Tourist City
Standard has a special interest to the reminder of the attention of local people, tourism service
providers, and tourists about environment and cleanliness.
ASEAN Clean Tourist City Standard8
liquid waste. In areas where a network does not exist, it assesses how liquid waste is
collected and how often.
5.3.2. Solid waste collection
This indictor assesses the public organisation in place to collect solid waste and
measures the percentage of the population linked to the network that disposes of
solid waste (existence of a disposal area near where the population lives). In areas
where a network does not exist, it assesses how solid waste is collected and how
often.
5.3.3. Liquid waste storage and treatment
This assesses both the availability of storage areas for liquid waste that can be used
by the general population through collection by the authorities and the availability
of private storage equipment at tourist facilities (i.e. septic tanks) as well as the
equipment available to treat the waste products (i.e. water treatment plants).
5.3.4. Solid waste storage and treatment
This assesses the availability of storage areas for solid waste that can be used by the
generalpopulationandtouristfirmsthroughcollectionbytheauthorities(i.e.landfills).
The methods used to treat solid waste are also evaluated (i.e. waste treatment and
recycling plants, burning, burying…).
5.3.5. Recycling
This evaluates whether the local authority encourages recycling and whether there
is a system in place to collect and recycle material. It also refers to the awareness of
the importance of recycling among the local population and especially tourism service
providers (hotels, restaurants, tour operators, etc.…).
5.4. Awareness-building about Environmental Protection and Cleanliness
The awareness raising refers to activities that are comprised of three main components:
awareness raising objectives, goals to be implemented, and support documents that are
used to provide information. The awareness-building about environmental protection and
cleanliness refers to sensitising local people, tourists and relevant stakeholders about the
benefitsofcleanliness,hygiene,sanitation,andhealthyenvironment.
The awareness raising can be considered as a form of knowledge or general knowledge
transformation/provision(Ingeneral,itisaconsequencefromrepeatedactivities).That’swhy,
the objectives of awareness-building is to spread information about the damages which are
thechallengesofdailywrongimplementationandtodisseminate/explaintherightattitudeand
implementation—possibly contributing to improve the living standards. The Clean Tourist City
Standard has a special interest to the reminder of the attention of local people, tourism service
providers, and tourists about environment and cleanliness.
ASEAN Clean Tourist City Standard 9
The awareness raising is a main mechanism for encouraging the implementation of the
Clean Tourist City Standard. The mechanism is considered as key activity which should be
initiated by the cities to remind relevant stakeholders to understand and start contributing to
gradually implement the standard. It can be made in different forms. We do not require any
special activity by providing the possibility for cities deciding to choose the methods deserving
theirsituation.Asidefrom,theassessmentshouldbefocusedontheefficiency,regularityof
activities which are set forth. The awareness raising can be implemented in collaboration with
otherrelevantstakeholderssuchasinternationalorganisations/NGOs,etc.
5.4.1. Raising awareness of local people about environmental protection and cleanliness
The indicator assesses activities that have been carried out to raise the awareness
of the local population about environmental protection and cleanliness and how often
these have been performed (publicity campaigns, events, competitions, etc.…). It
alsoreferstothetoolsusedtobuildawarenesssuchasbooklets,leaflets,banners
and posters, etc.…
5.4.2. Raising awareness of tourism service providers about environmental protection and
cleanliness
Much as above, the indicator assesses activities that have been carried out to raise
the awareness of the tourism service providers about environmental protection and
cleanliness and how often these have been performed (publicity campaigns, events,
competitions, etc.…). It also refers to the tools used to build awareness such as
booklets,leaflets,bannersandposters,etc.…
5.4.3. Raising awareness of tourists about environmental protection and cleanliness
This indicator assess the level of information provided to tourists on respecting the
country’s environmental and cleanliness regulations by both public sector agencies
and private businesses in contact with tourists.
5.5. Green Spaces
Green spaces in cities are areas accessible to the general public (the local population as well
astourists)wheretheycanrelax.Theyshouldbedecoratedwithtrees,flowers,and/orgrass.
Roundaboutsarenotconsideredgreenareasbecausetheirpurposeistofiltertrafficandnot
used as areas for the population to relax. Green spaces should also be distinguished from
“Natural Tourist Sites”, even though natural tourist sites can be linked and surrounded by
green space. Furthermore, the cities cannot charge visitors in the green areas a fee to enjoy
the area as in the case at some tourist sites.
Green spaces improve living conditions by providing natural locations in the urban areas.
In general, some green spaces have already been arranged along the cities. Therefore, the
standard is aimed at encouraging the use of green spaces by focusing on their quantity and
maintenance.
ASEAN Clean Tourist City Standard10
The standard expectedly desires the cities to implement the green space maintenance and
management in a way which is simple, easy and appropriately successful.
5.5.1. Quantity of green space in the city
This assesses the surface area in the city allocated for green spaces.
5.5.2. Green space maintenance and management
This evaluates how often the spaces are maintained, whether there is a regular and
set programme to improve the spaces, the quality and maintenance of public furniture
(lighting, benches, walkways, etc.…) and the environmental management systems
that are in place (energy saving system for lighting, irrigation, the use of organic
fertiliser, etc.…).
5.6. Health Safety and Urban Safety and Security
“Safety”isacrucialcomponentofatourismpolicy.Thesafetycanbeaclassifiedintonon-risk
or low risk situations. “Safety” must be considered as a basic human right.
Safety and security is the responsibility of the local authority of the area and ensuring of safety
of tourists as well as of people living in the region is the main objective of this indicator. The
indicator is aimed at desiring a view of harmonization between international tourists and local
people, and at encouraging the cities to take actions to contribute to the reduction of risk
which is occurred in all forms and in the sense of contributing to the tourism development in
the context of safe tourism.
The indicator assesses the number and quality of health centres, pharmacies and health
service providers, that are available in the city as well as evaluating the risk management
strategy in place, the extent of sanitation inspection, public order management, the safety of
travelling around the city, and the dissemination of information provided to tourists and the
local population about the crime prevention and the enforcement of the rules.
5.6.1. Health safety
This has at least two aspects: 1) evaluation of the number and quality of health centres
(hospitals, clinics…) and pharmacies as well as the health service providers; and 2)
the extent of sanitation inspection at areas where tourists congregate (restaurants,
markets, fast food outlets, street vendors, etc.…) according to laws and regulations
in place in the country.
5.6.2. Safety and security in the city
This indicator assesses the level of public order in place and can be measured by
the number of police (especially tourist police) and how they are trained to deal with
issues involving tourists. How taxi drivers treat tourists courteously and honestly
should also be considered.
ASEAN Clean Tourist City Standard10
The standard expectedly desires the cities to implement the green space maintenance and
management in a way which is simple, easy and appropriately successful.
5.5.1. Quantity of green space in the city
This assesses the surface area in the city allocated for green spaces.
5.5.2. Green space maintenance and management
This evaluates how often the spaces are maintained, whether there is a regular and
set programme to improve the spaces, the quality and maintenance of public furniture
(lighting, benches, walkways, etc.…) and the environmental management systems
that are in place (energy saving system for lighting, irrigation, the use of organic
fertiliser, etc.…).
5.6. Health Safety and Urban Safety and Security
“Safety”isacrucialcomponentofatourismpolicy.Thesafetycanbeaclassifiedintonon-risk
or low risk situations. “Safety” must be considered as a basic human right.
Safety and security is the responsibility of the local authority of the area and ensuring of safety
of tourists as well as of people living in the region is the main objective of this indicator. The
indicator is aimed at desiring a view of harmonization between international tourists and local
people, and at encouraging the cities to take actions to contribute to the reduction of risk
which is occurred in all forms and in the sense of contributing to the tourism development in
the context of safe tourism.
The indicator assesses the number and quality of health centres, pharmacies and health
service providers, that are available in the city as well as evaluating the risk management
strategy in place, the extent of sanitation inspection, public order management, the safety of
travelling around the city, and the dissemination of information provided to tourists and the
local population about the crime prevention and the enforcement of the rules.
5.6.1. Health safety
This has at least two aspects: 1) evaluation of the number and quality of health centres
(hospitals, clinics…) and pharmacies as well as the health service providers; and 2)
the extent of sanitation inspection at areas where tourists congregate (restaurants,
markets, fast food outlets, street vendors, etc.…) according to laws and regulations
in place in the country.
5.6.2. Safety and security in the city
This indicator assesses the level of public order in place and can be measured by
the number of police (especially tourist police) and how they are trained to deal with
issues involving tourists. How taxi drivers treat tourists courteously and honestly
should also be considered.
ASEAN Clean Tourist City Standard 11
Anothersub-indicatorcouldrefertosafetyoftravellingaroundthecity(traffic,road
congestion, safety in crossing roads, safe pavements etc.…).
5.6.3. Crime prevention and enforcement of rules (child prostitution, drugs etc.)
This ascertains the efforts in place to protect the local population from illegal
activities and to dissuade tourists from indulging in them such as child prostitution,
drugs,trafficking,smuggling,damageofenvironmentalandculturalassetsetc.…It
evaluates the enforcements of the rules (policing and sanctions) and the effectiveness
of awareness campaigns.
5.6.4. Risk management strategy
This indicator assesses the ability of the country to cope up with unexpected
events such as natural disaster etc. It evaluates the scope and effectiveness of risk
management strategy if it exists.
5.7. Tourism Infrastructure and Facilities
The tourism infrastructure and facilities are the principle components of tourism development
policies. Tourism development relies on the infrastructure, connectivity, and the abundance
of facilities. It is certain that the abundance of infrastructures and facilities would facilitate
the travel and transport that are crucially important for tourism. If something to be mentioned
below is lack or interruptive by any reason, it will result in obstruction of the urban development
as well as the growth of urban tourism. The most important thing is that cities shall have a
proper planning for tourism by indicating plans and strategies to control the rhythm of tourism
development in the city. Supporting infrastructures are mainly information centres, signage
to tourist sites and tourist maps that are crucial for tourism information provision in the city.
Otherplaceswheretouristsaswellaslocalresidentscanenjoy,togetherwithequipmentfor
serving the different objectives such as relaxation, culture, study, shopping, sports…etc., shall
be recommended in the city.
Tourist satisfaction is included in this indicator as cities must be aware of what needs to be
improved in order to attract tourists and encourage them to stay longer in the city.
5.7.1. Planning for tourism
Thislookswhetherofficialplansandstrategiesareinplacetocontrolthedevelopment
of tourism in the city such as zoning and land use plans for tourism areas, planned
tourist itineraries, planning for tourist transportation, a cultural and heritage protection
plan etc.…
5.7.2. Information centres, signage and tourist maps
This assesses the methods and effectiveness of tourism information provision in the
city such as the size and location of information centres and the quality of material
available within these centres, signage to tourist sites around the city and whether
tourist maps exist, their content and distribution at points of interest in the city.
ASEAN Clean Tourist City Standard12
5.7.3. Location of shopping centres and retail outlets
Thisevaluatestheareaswheretouristscanfinditemsofinterests,whethertheyare
near tourist sites and the city centre, their ease of access and the quality and prices
of local crafts and souvenirs.
5.7.4. Leisure areas (tourist areas, public parks, sports and recreation...)
This indicator serves both to assess the range of activities available to tourists and
whether these are also available and affordable to local residents.
5.7.5. Level of tourist satisfaction
It is important to monitor how much tourists are enjoying the city (cleanliness, welcome
and hospitality, security, appreciation of decor and the environment etc.…) and to
identify where improvements can be made. Regular surveys are crucial to gauge this
information and these need to be analysed. The indicator evaluates whether these
surveys are carried out, how often and if actions are formulated to improve the city
based on the information contained in the surveys.
ASEAN Clean Tourist City Standard12
5.7.3. Location of shopping centres and retail outlets
Thisevaluatestheareaswheretouristscanfinditemsofinterests,whethertheyare
near tourist sites and the city centre, their ease of access and the quality and prices
of local crafts and souvenirs.
5.7.4. Leisure areas (tourist areas, public parks, sports and recreation...)
This indicator serves both to assess the range of activities available to tourists and
whether these are also available and affordable to local residents.
5.7.5. Level of tourist satisfaction
It is important to monitor how much tourists are enjoying the city (cleanliness, welcome
and hospitality, security, appreciation of decor and the environment etc.…) and to
identify where improvements can be made. Regular surveys are crucial to gauge this
information and these need to be analysed. The indicator evaluates whether these
surveys are carried out, how often and if actions are formulated to improve the city
based on the information contained in the surveys.
ASEAN Clean Tourist City Standard 13
6. Criteria
6.1. Table of assessment on 5 indicators of environmental management
Environmental Management Criteria Appraisal Score
1 Urban planning
Is there an urban land use master plan for the city?
YesNo
cc
Is it being complied with? YesNo
cc
Has the city been clearly zoned following a zoning plan?
YesNo
cc
Is there a transport plan for the city? YesNo
cc
Are environmental aspects included in the plan? YesNo
cc
Are these environmental aspects respected? YesNo
cc
2 Environmental regulations
Do environmental regulations controlling the operation of tourism businesses exist?
YesNo
cc
Are these enforced in the city? YesNo
cc
Have water quality norms been set by the authorities?
YesNo
cc
Are these enforced in the city? YesNo
cc
Is water quality in the city within set norms? YesNo
cc
Have air quality norms been set by the authorities in the city?
YesNo
cc
Are these enforced in the city? YesNo
cc
3 Pollution
Have water quality norms been set by the authorities?
YesNo
cc
Are these enforced in the city? YesNo
cc
Is water quality in the city within set norms? YesNo
cc
Have air quality norms been set by the authorities in the city?
YesNo
cc
Are these enforced in the city? YesNo
cc
ASEAN Clean Tourist City Standard14
Environmental Management Criteria Appraisal Score
3 Pollution
Have air quality and water quality been publicly announced?
YesNo
cc
Have measures been introduced by the authoritiestomitigateairpollution(i.e.trafficjamreduction initiatives, catalytic converters, use of fuel…)?
YesNo
cc
Are these enforced in the city? YesNo
cc
Have measures been introduced by the authorities to control noise pollution?
YesNo
cc
Are these enforced in the city? YesNo
cc
4 Environmentally friendly transport
Have the authorities imposed regulations to controlpollutionfromtraffic(i.e.banningvehiclesthat produce too many emissions; imposing a congestion charge in the city, etc.)?
YesNo
cc
Are these enforced in the city? YesNo
cc
What proportion of environmentally friendly vehicles and non-motorised vehicles does the public use compared to total number of vehicles?
________ % (At least 30% of total number to get a score)
Have the authorities encouraged (local) people to use non-motorised transport (cycling and walking)?
YesNo
cc
5 Sustainable use of energy
What proportion of hotels in the city use energy savingandefficiencydevices(ecolightbulbs,on-off switches, the use of key cards, etc.) and renewable energy?
Less than 50%
Up to or more than 50%(At least 50% to get a score)
c
c
What proportion of restaurants in the city use energysavingandefficiencydevices(lighting,water heating, kitchen ventilation, heating and cooling, maintenance) and renewable energy?
Less than 50%
Up to or more than 50%(At least 50% to get a score)
c
c
Are tourist businesses made aware of energy-saving techniques that they can use through awareness campaigns?
YesNo
cc
Are there any incentive measures for sustainable use of energy?
YesNo
cc
- Number of Detailed Indicators: 5- Number of Criteria: 28 Total 28
ASEAN Clean Tourist City Standard14
Environmental Management Criteria Appraisal Score
3 Pollution
Have air quality and water quality been publicly announced?
YesNo
cc
Have measures been introduced by the authoritiestomitigateairpollution(i.e.trafficjamreduction initiatives, catalytic converters, use of fuel…)?
YesNo
cc
Are these enforced in the city? YesNo
cc
Have measures been introduced by the authorities to control noise pollution?
YesNo
cc
Are these enforced in the city? YesNo
cc
4 Environmentally friendly transport
Have the authorities imposed regulations to controlpollutionfromtraffic(i.e.banningvehiclesthat produce too many emissions; imposing a congestion charge in the city, etc.)?
YesNo
cc
Are these enforced in the city? YesNo
cc
What proportion of environmentally friendly vehicles and non-motorised vehicles does the public use compared to total number of vehicles?
________ % (At least 30% of total number to get a score)
Have the authorities encouraged (local) people to use non-motorised transport (cycling and walking)?
YesNo
cc
5 Sustainable use of energy
What proportion of hotels in the city use energy savingandefficiencydevices(ecolightbulbs,on-off switches, the use of key cards, etc.) and renewable energy?
Less than 50%
Up to or more than 50%(At least 50% to get a score)
c
c
What proportion of restaurants in the city use energysavingandefficiencydevices(lighting,water heating, kitchen ventilation, heating and cooling, maintenance) and renewable energy?
Less than 50%
Up to or more than 50%(At least 50% to get a score)
c
c
Are tourist businesses made aware of energy-saving techniques that they can use through awareness campaigns?
YesNo
cc
Are there any incentive measures for sustainable use of energy?
YesNo
cc
- Number of Detailed Indicators: 5- Number of Criteria: 28 Total 28
ASEAN Clean Tourist City Standard 15
Environmental Management Criteria Appraisal Score
3 Pollution
Have air quality and water quality been publicly announced?
YesNo
cc
Have measures been introduced by the authoritiestomitigateairpollution(i.e.trafficjamreduction initiatives, catalytic converters, use of fuel…)?
YesNo
cc
Are these enforced in the city? YesNo
cc
Have measures been introduced by the authorities to control noise pollution?
YesNo
cc
Are these enforced in the city? YesNo
cc
4 Environmentally friendly transport
Have the authorities imposed regulations to controlpollutionfromtraffic(i.e.banningvehiclesthat produce too many emissions; imposing a congestion charge in the city, etc.)?
YesNo
cc
Are these enforced in the city? YesNo
cc
What proportion of environmentally friendly vehicles and non-motorised vehicles does the public use compared to total number of vehicles?
________ % (At least 30% of total number to get a score)
Have the authorities encouraged (local) people to use non-motorised transport (cycling and walking)?
YesNo
cc
5 Sustainable use of energy
What proportion of hotels in the city use energy savingandefficiencydevices(ecolightbulbs,on-off switches, the use of key cards, etc.) and renewable energy?
Less than 50%
Up to or more than 50%(At least 50% to get a score)
c
c
What proportion of restaurants in the city use energysavingandefficiencydevices(lighting,water heating, kitchen ventilation, heating and cooling, maintenance) and renewable energy?
Less than 50%
Up to or more than 50%(At least 50% to get a score)
c
c
Are tourist businesses made aware of energy-saving techniques that they can use through awareness campaigns?
YesNo
cc
Are there any incentive measures for sustainable use of energy?
YesNo
cc
- Number of Detailed Indicators: 5- Number of Criteria: 28 Total 28
CLEANLINESS Criteria Appraisal Score
1 Cleanliness of public area
How often do the city authorities clean public areas?
Onceadayormore often(At least once a day to get a score)
Less than once a day
c
c
Is public furniture (public benches, lighting, bus shelters, etc.) maintained and regularly cleaned?
YesNo
cc
Aretheresufficientpublicdustbinsinpublicareas?
YesNo
cc
Are these regularly emptied? YesNo
cc
Are public buildings properly signposted? YesNo
cc
2 Cleanliness of public toilets
Are public toilets regularly cleaned and maintained? (Link this to ASEAN Public Toilets Standard)
YesNo
cc
How often are they cleaned?
Two times a day or more often(At least 2 times per day to get a score)
Less than two times a day
c
c
Is there a proper separation between toilets for men, women and vulnerable persons?
YesNo
cc
Are public toilets properly signposted? YesNo
cc
3 Cleanliness of tourist sites
Are tourist areas given particular attention in terms of regular cleaning?
YesNo
cc
How often are they cleaned?
Two times a day or more often(At least 2 times per day to get a score)
Less than two times a day
c
c
6.2. Table of assessment on 4 indicators of cleanliness
ASEAN Clean Tourist City Standard16
Environmental Management Criteria Appraisal Score
Aretheresufficientdustbinsattouristsites? YesNo
cc
Aretheresufficienttoiletsattouristsites? YesNo
cc
Are tourist sites properly signposted? YesNo
cc
4 Cleanliness along the main roads
How often are areas around pubic roads in the city cleaned by the authorities?
Two times a day or more often(At least 2 times per day to get a score)
Less than two times a day
c
c
Is the equipment used appropriate (i.e., rubbish bins at regular interval, etc.)?
YesNo
cc
- Number of Detailed Indicators: 4- Number of Criteria: 16 Total 16
ASEAN Clean Tourist City Standard16
Environmental Management Criteria Appraisal Score
Aretheresufficientdustbinsattouristsites? YesNo
cc
Aretheresufficienttoiletsattouristsites? YesNo
cc
Are tourist sites properly signposted? YesNo
cc
4 Cleanliness along the main roads
How often are areas around pubic roads in the city cleaned by the authorities?
Two times a day or more often(At least 2 times per day to get a score)
Less than two times a day
c
c
Is the equipment used appropriate (i.e., rubbish bins at regular interval, etc.)?
YesNo
cc
- Number of Detailed Indicators: 4- Number of Criteria: 16 Total 16
ASEAN Clean Tourist City Standard 17
Environmental Management Criteria Appraisal Score
Aretheresufficientdustbinsattouristsites? YesNo
cc
Aretheresufficienttoiletsattouristsites? YesNo
cc
Are tourist sites properly signposted? YesNo
cc
4 Cleanliness along the main roads
How often are areas around pubic roads in the city cleaned by the authorities?
Two times a day or more often(At least 2 times per day to get a score)
Less than two times a day
c
c
Is the equipment used appropriate (i.e., rubbish bins at regular interval, etc.)?
YesNo
cc
- Number of Detailed Indicators: 4- Number of Criteria: 16 Total 16
WASTE MANAGEMENT Criteria Appraisal Score
1 Liquid waste collection
Is there a liquid waste collection system in the city?
YesNo
cc
Is there any norm related to liquid waste collection?
YesNo
cc
Is there any measures enforced to punish the violation of this norm?
YesNo
cc
What percentage of the city population is connected to the main drainage?
_____% (At least 70% of total to get a score)
What percentage of tourism facilities is connected to the main drainage?
__________% (At least 70% to get a score)
Is there any complementary method used to dispose of liquid waste?
Collective septic tanks
Individual septic tanks
Dry well (soakaway)
No disposal system(No score)
c
c
c
c
2 Solid waste collection
Does the municipality collect solid waste? YesNo
cc
If no, how is solid waste collected?
Private company
Other(i.e.NGO)(specify)
c
c
How often is solid waste collected?
Onceadayormore often(At least once a day to get a score)
Less than once a day
c
c
What percentage of the city population is connected to the network that disposes of solid waste?
_________% (At least 70% of total to get a score)
What percentage of tourism facilities is connected to the network that disposes of solid waste?
__________% (At least 70% to get a score)
6.3. Table of assessment on 5 indicators of waste management
ASEAN Clean Tourist City Standard18
Environmental Management Criteria Appraisal Score
3Liquid waste storage and treatment
Is there a storage area for liquid waste that citizens of the city can use?
YesNo
cc
Are there storage facilities near tourist areas (i.e. septic tanks)?
YesNo
cc
Is there a treatment plant near the city? YesNo
cc
4 Solid waste storage and treatment
Is there a waste disposal area near the city(i.e.landfill,incinerationplant)?
YesNo
cc
Is there a treatment and recycling plant near the city?
YesNo
cc
5 Recycling
Do the city authorities encourage recycling and collect from the population?
YesNo
cc
Is there any system to collect toxic and polluted waste?
YesNo
cc
Is there any appropriate equipment for recycling purpose (i.e., tri rubbish bins, etc.)?
YesNo
cc
Are awareness campaigns regularly carried out about recycling aimed at the local population and in particular tourist enterprises?
YesNo
cc
- Number of Detailed Indicators: 5- Number of Criteria: 20 Total 20
ASEAN Clean Tourist City Standard18
Environmental Management Criteria Appraisal Score
3Liquid waste storage and treatment
Is there a storage area for liquid waste that citizens of the city can use?
YesNo
cc
Are there storage facilities near tourist areas (i.e. septic tanks)?
YesNo
cc
Is there a treatment plant near the city? YesNo
cc
4 Solid waste storage and treatment
Is there a waste disposal area near the city(i.e.landfill,incinerationplant)?
YesNo
cc
Is there a treatment and recycling plant near the city?
YesNo
cc
5 Recycling
Do the city authorities encourage recycling and collect from the population?
YesNo
cc
Is there any system to collect toxic and polluted waste?
YesNo
cc
Is there any appropriate equipment for recycling purpose (i.e., tri rubbish bins, etc.)?
YesNo
cc
Are awareness campaigns regularly carried out about recycling aimed at the local population and in particular tourist enterprises?
YesNo
cc
- Number of Detailed Indicators: 5- Number of Criteria: 20 Total 20
ASEAN Clean Tourist City Standard 19
Environmental Management Criteria Appraisal Score
3Liquid waste storage and treatment
Is there a storage area for liquid waste that citizens of the city can use?
YesNo
cc
Are there storage facilities near tourist areas (i.e. septic tanks)?
YesNo
cc
Is there a treatment plant near the city? YesNo
cc
4 Solid waste storage and treatment
Is there a waste disposal area near the city(i.e.landfill,incinerationplant)?
YesNo
cc
Is there a treatment and recycling plant near the city?
YesNo
cc
5 Recycling
Do the city authorities encourage recycling and collect from the population?
YesNo
cc
Is there any system to collect toxic and polluted waste?
YesNo
cc
Is there any appropriate equipment for recycling purpose (i.e., tri rubbish bins, etc.)?
YesNo
cc
Are awareness campaigns regularly carried out about recycling aimed at the local population and in particular tourist enterprises?
YesNo
cc
- Number of Detailed Indicators: 5- Number of Criteria: 20 Total 20
Awareness-building about Environmental
Protection and Cleanliness Indicators
Criteria Appraisal Score
1
Raising awareness of local people about environmental protection and cleanliness
Are there any awareness campaigns (publicity, events, competitions, etc.) carried out about environmental protection and cleanliness aimed at the local population?
YesNo
cc
How often?______times (at least once a year to get a score)
Have the authorities produced and disseminated publicity material about environmental protection andcleanliness(booklets,leaflets,bannersandposters, etc.)?
YesNo
cc
2
Raising awareness of tourist firms about environmental protection and cleanliness
Are there any awareness campaigns (publicity, events, competitions, etc.) carried out about environmental protection and cleanliness aimed at employees of tourist enterprises?
YesNo
cc
How often?______times (at least once a year to get a score)
Are there appropriate materials and activities for the purpose?
YesNo
cc
3
Raising awareness of tourists about environmental protection and cleanliness
Are tourists made aware of the city’s environmental protection and cleanliness efforts and regulations?
YesNo
cc
How often?______times (at least once a year to get a score)
Are there appropriate materials and activities for the purpose?
YesNo
cc
- Number of Detailed Indicators: 3- Number of Criteria: 9 Total 9
6.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators
ASEAN Clean Tourist City Standard20
GREEN SPACES Criteria Appraisal Score
1 Quantity of green space in the city
How many parks are there in the city?
_________ (number)(at least one to get a score)
What is the proportion of green space compared to total surface area of the city?
_________% (At least 5% to get a score)
2Green space maintenance and management
Which institution maintains and manages green spaces?
Public authorities
Private company
Other(i.e.NGO)(specify)
None (No score)
c
c
c
c
Is there a regular scheduled maintenance and management programme?
YesNo
cc
Are there environmental management systems in place (energy saving system for lighting, irrigation, the use of organic fertiliser, etc.)?
YesNo
cc
- Number of Detailed Indicators: 2- Number of Criteria: 5 Total 5
6.5. Table of assessment on 2 indicators of green spaces
ASEAN Clean Tourist City Standard20
GREEN SPACES Criteria Appraisal Score
1 Quantity of green space in the city
How many parks are there in the city?
_________ (number)(at least one to get a score)
What is the proportion of green space compared to total surface area of the city?
_________% (At least 5% to get a score)
2Green space maintenance and management
Which institution maintains and manages green spaces?
Public authorities
Private company
Other(i.e.NGO)(specify)
None (No score)
c
c
c
c
Is there a regular scheduled maintenance and management programme?
YesNo
cc
Are there environmental management systems in place (energy saving system for lighting, irrigation, the use of organic fertiliser, etc.)?
YesNo
cc
- Number of Detailed Indicators: 2- Number of Criteria: 5 Total 5
6.5. Table of assessment on 2 indicators of green spaces
ASEAN Clean Tourist City Standard 21
GREEN SPACES Criteria Appraisal Score
1 Quantity of green space in the city
How many parks are there in the city?
_________ (number)(at least one to get a score)
What is the proportion of green space compared to total surface area of the city?
_________% (At least 5% to get a score)
2Green space maintenance and management
Which institution maintains and manages green spaces?
Public authorities
Private company
Other(i.e.NGO)(specify)
None (No score)
c
c
c
c
Is there a regular scheduled maintenance and management programme?
YesNo
cc
Are there environmental management systems in place (energy saving system for lighting, irrigation, the use of organic fertiliser, etc.)?
YesNo
cc
- Number of Detailed Indicators: 2- Number of Criteria: 5 Total 5
HEALTH SAFETY AND URBAN SAFETY AND
SECURITYCriteria Appraisal Score
1 Health safety
Are there enough health centres in the city?
Yes(At least 1 for 500 inhabitants to get a score)
No
c
c
Are there enough pharmacies in the city?
Yes(At least 1 for 500 inhabitants to get a score)
No
c
c
Is there a sanitation norm for the places where tourists congregate (restaurants, markets, fast food outlets, street vendors, etc.…)?
YesNo
cc
How often are sanitation inspections carried out at areas where tourists congregate (restaurants, markets, fast food outlets, street vendors, etc.…)?
Monthly or more often(At least once a month to get a score)
Less than once a month
c
c
2Safety and security in the city
Aretheresufficientpoliceofficersinthecity?(based on individual country’s norm)
YesNo
cc
Is there a dedicated tourist police unit in the city? YesNo
cc
Have they been properly trained to deal with issues that tourists may have?
YesNo
cc
3Crime prevention and enforcement of rules
Are regulations (protective and preventive measures and activities) against illegal activities resulting from tourism enforced to protect the local population (i.e. child prostitution, drugs, trafficking,smuggling,damageofenvironmentaland cultural assets etc.)?
YesNo
cc
Are awareness campaigns to persuade tourists not to indulge in illegal activities carried out regularly?
YesNo
cc
6.6. Table of assessment on 4 indicators of health safety and urban safety and security
ASEAN Clean Tourist City Standard22
HEALTH SAFETY AND URBAN SAFETY AND
SECURITYCriteria Appraisal Score
4 Risk management strategy
Is there a risk management system in place? YesNo
cc
Is it regularly updated and are the main people involved trained and their skills updated?
YesNo
cc
Is there a crisis management system in place? YesNo
cc
- Number of Detailed Indicators: 4- Number of Criteria: 12 Total 12
ASEAN Clean Tourist City Standard22
HEALTH SAFETY AND URBAN SAFETY AND
SECURITYCriteria Appraisal Score
4 Risk management strategy
Is there a risk management system in place? YesNo
cc
Is it regularly updated and are the main people involved trained and their skills updated?
YesNo
cc
Is there a crisis management system in place? YesNo
cc
- Number of Detailed Indicators: 4- Number of Criteria: 12 Total 12
ASEAN Clean Tourist City Standard 23
TOURISM INFRASTRUCTURE
AND FACILITIES INDICATORS
Criteria Appraisal Score
1 Planning for tourism
Has a tourism master plan for the city been formulated?
YesNo
cc
Is it being implemented? YesNo
cc
Is it monitored and adapted on a regular basis (at least every 2 years)?
YesNo
cc
2Information centres, signage and tourist maps
Aretheresufficienttouristinformationcentresorpoints in the city?
Yes(At least one at each main tourist site to get a score)
No
c
c
Are the tourist attractions of the city properly signposted?
YesNo
cc
Are signposts also in English? YesNo
cc
Is there a tourist map for the city? YesNo
cc
Are the map and other tourist information well disseminated at places where tourists congregate in the city?
YesNo
cc
3Location of shopping centres and retail outlets
Are shopping centres and shopping outlets within a reasonable distance of areas where tourists congregate (i.e. attractions, hotels, etc.)?
YesNo
cc
Are there handicraft centres near tourist area? YesNo
cc
Are the handicrafts on sale of good quality and representative of the city?
YesNo
cc
Are local products available on sale? YesNo
cc
4
Leisure areas (tourist areas, public parks,sports and recreation, etc.)
Are leisure areas in the city clearly indicated and available to tourists?
YesNo
cc
Are these affordable to local residents? YesNo
cc
6.7. Table of assessment on 5 indicators of tourism infrastructure and facilities indicators
ASEAN Clean Tourist City Standard24
TOURISM INFRASTRUCTURE
AND FACILITIES INDICATORS
Criteria Appraisal Score
5 Level of tourist satisfaction
Are surveys regularly carried out to gauge tourist satisfaction with the cleanliness, welcome and hospitality, security, and the appreciation of decor and the environment of the city?
YesNo
cc
Whatpercentageoftouristsissatisfied?______% (At least 70% to get a score)
How often are they carried out?
Onceayearormore often (At least annually to get a score)
Less than once a year
c
c
Have the results of the surveys led to actions to improve the situation?
YesNo
cc
- Number of Detailed Indicators: 5- Number of Criteria: 18 Total 18
ASEAN Clean Tourist City Standard24
TOURISM INFRASTRUCTURE
AND FACILITIES INDICATORS
Criteria Appraisal Score
5 Level of tourist satisfaction
Are surveys regularly carried out to gauge tourist satisfaction with the cleanliness, welcome and hospitality, security, and the appreciation of decor and the environment of the city?
YesNo
cc
Whatpercentageoftouristsissatisfied?______% (At least 70% to get a score)
How often are they carried out?
Onceayearormore often (At least annually to get a score)
Less than once a year
c
c
Have the results of the surveys led to actions to improve the situation?
YesNo
cc
- Number of Detailed Indicators: 5- Number of Criteria: 18 Total 18
ASEAN Clean Tourist City Standard 25
7. Label
7.1. Label
Connotation of ASEAN Tourism Standard Logo
1. Flower resembling to a lotus means
• alegendaryplant,inducingluxuriousenjoyment,peaceandbeauty
• arecognitionofawardandstandardizationofASEANTourismServices
2. Petals enfolding ASEAN logo signify resilience of Member Countries
3. Different shades of green colour mean protection of environment, fertility, growth, increase
of production in tourism industry.
7.2. Awards
• ASEANCitiesthatgetatleast60%oftotalscoreswillbeawardedtheASEANClean
Tourist City Label.
• Theaward-winningcitiesshallreceivethecertificateofappreciationandplaqueimprinting
with the ASEAN Clean Tourist City Label with 3 year validity.
7.3. CertificationProcess
Thecertificationprocesswillusethefollowingmechanism:
(a)Thecertificationtobecarriedoutbyone(1) national certification body/ committee
appointedbyrespectiveNTOs;
(b) Self-assessment would be carried out by applicants;
(c)Nationalcertificationbody/committeetoconductsite visit and develop audit report; (d)OncethecityfulfillsthecriteriaandrequirementoftheStandard,respectiveNTOs would
update QTWG;
(e) Thecertificatevalidity:three (3) years; and
(f) Nominations should be made by Member States on a voluntary basis, and there would
be no limit on number of cities to be awarded. There would be no category of city.
ASEAN Clean Tourist City Standard26
ASEAN Clean Tourist City Standard26 ASEAN Clean Tourist City Standard - Guideline 27
ASEAN Clean Tourist City StandardGuideline
II
ASEAN Clean Tourist City Standard - Guideline28
ASEAN Clean Tourist City Standard - Guideline28 ASEAN Clean Tourist City Standard - Guideline 29
1.1.
Tab
le o
f ass
essm
ent o
n 5
indi
cato
rs o
f Env
ironm
enta
l Man
agem
ent
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f m
ajor
cri
teri
aC
rite
ria
Evi
denc
e fo
r cr
iteri
a A
ppra
isal
Sco
re
1U
rban
pla
nnin
gD
oes
the
city
use
s its
sk
ills
in c
ity p
lann
ing
and
impl
emen
ts th
e pr
ojec
ts
acco
rdin
gly?
Is th
ere
an u
rban
land
use
mas
ter p
lan
for
the
city
?P
rove
the
pres
ence
of m
unic
ipal
au
thor
ity in
cha
rge
of u
rban
ism
(c
ontra
ct, n
otic
e...)
and
the
exis
tenc
e of
an
urba
n la
nd u
se
mas
ter p
lan
for t
he c
ity (p
rovi
de a
co
py a
s re
fere
nce)
Yes
No
c c
Is it
bei
ng c
ompl
ied
with
?A
mun
icip
al d
ecre
e sh
ould
be
adop
ted
to c
onst
itute
a v
alid
pro
of
that
the
plan
is re
info
rced
Yes
No
c c
Has
the
city
bee
n cl
early
zon
ed fo
llow
ing
a zo
ning
pla
n?P
rovi
de a
zon
ing
plan
with
pha
ses
and
time
lines
, and
sho
wca
se th
e re
sult
of z
onin
g pr
oces
s
Yes
No
c c
Is th
ere
a tra
nspo
rt pl
an fo
r the
city
?P
rovi
de a
tran
spor
t pla
n fo
r priv
ate
and
publ
ic tr
ansp
orta
tion
Yes
No
c c
Are
env
ironm
enta
l asp
ects
incl
uded
in th
e pl
an?
Sho
w th
e pr
esen
ce o
f en
viro
nmen
tal a
spec
ts in
the
plan
Yes
No
c c
Are
thes
e en
viro
nmen
tal a
spec
ts
resp
ecte
d?S
how
the
rein
forc
emen
t and
ap
plic
atio
n of
thes
e en
viro
nmen
tal
aspe
cts
Yes
No
c c
1. C
rite
ria
ASEAN Clean Tourist City Standard - Guideline30
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f m
ajor
cri
teri
aC
rite
ria
Evi
denc
e fo
r cr
iteri
a A
ppra
isal
Sco
re
2E
nvir
onm
enta
l re
gula
tions
Are
env
ironm
enta
l re
gula
tions
bei
ng
impl
emen
ted
in th
e ci
ty?
Do
envi
ronm
enta
l reg
ulat
ions
con
trolli
ng th
e op
erat
ion
of to
uris
m b
usin
esse
s ex
ist?
Pro
ve th
e ex
iste
nce
of
envi
ronm
enta
l reg
ulat
ions
co
ntro
lling
the
oper
atio
n of
tour
ism
bu
sine
sses
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rove
the
pres
ence
of m
easu
res
aim
ed a
t enf
orci
ng e
nviro
nmen
tal
regu
latio
ns in
the
city
and
ev
iden
ces
of im
plem
enta
tion
(rep
orts
sha
ll be
pro
vide
d)
Yes
No
c c
3P
ollu
tion
Doesthecityfightagainst
pollu
tion?
Hav
e w
ater
qua
lity
norm
s be
en s
et b
y th
e au
thor
ities
?P
rove
the
exis
tenc
e of
aut
horit
ies’
de
cisi
on o
n w
ater
qua
lity
(fres
hwat
er, s
eaw
ater
, drin
king
w
ater
) con
trol a
nd n
orm
s
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rovi
de li
st o
f mea
sure
s ta
ken
by
rele
vant
aut
horit
ies
to c
ontro
l wat
er
qual
ity n
orm
s
Yes
No
c c
Is w
ater
qua
lity
in th
e ci
ty w
ithin
set
nor
ms?
Pro
vide
the
sche
dule
and
resu
lts o
f th
e w
ater
qua
lity
chec
k ap
prov
ed
by re
leva
nt a
utho
ritie
s
Yes
No
c c
Hav
e ai
r qua
lity
norm
s be
en s
et b
y th
e au
thor
ities
in th
e ci
ty?
Pro
ve th
e ex
iste
nce
of a
utho
ritie
s’
deci
sion
on
air q
ualit
y co
ntro
l and
no
rms
(loca
l sta
ndar
d) a
s w
ell
as p
rovi
de re
sults
and
sch
edul
e of
test
app
rove
d by
rele
vant
au
thor
ities
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rovi
de li
st o
f mea
sure
s ta
ken
by
rele
vant
aut
horit
ies
to c
ontro
l air
qual
ity n
orm
s
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline30
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f m
ajor
cri
teri
aC
rite
ria
Evi
denc
e fo
r cr
iteri
a A
ppra
isal
Sco
re
2E
nvir
onm
enta
l re
gula
tions
Are
env
ironm
enta
l re
gula
tions
bei
ng
impl
emen
ted
in th
e ci
ty?
Do
envi
ronm
enta
l reg
ulat
ions
con
trolli
ng th
e op
erat
ion
of to
uris
m b
usin
esse
s ex
ist?
Pro
ve th
e ex
iste
nce
of
envi
ronm
enta
l reg
ulat
ions
co
ntro
lling
the
oper
atio
n of
tour
ism
bu
sine
sses
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rove
the
pres
ence
of m
easu
res
aim
ed a
t enf
orci
ng e
nviro
nmen
tal
regu
latio
ns in
the
city
and
ev
iden
ces
of im
plem
enta
tion
(rep
orts
sha
ll be
pro
vide
d)
Yes
No
c c
3P
ollu
tion
Doesthecityfightagainst
pollu
tion?
Hav
e w
ater
qua
lity
norm
s be
en s
et b
y th
e au
thor
ities
?P
rove
the
exis
tenc
e of
aut
horit
ies’
de
cisi
on o
n w
ater
qua
lity
(fres
hwat
er, s
eaw
ater
, drin
king
w
ater
) con
trol a
nd n
orm
s
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rovi
de li
st o
f mea
sure
s ta
ken
by
rele
vant
aut
horit
ies
to c
ontro
l wat
er
qual
ity n
orm
s
Yes
No
c c
Is w
ater
qua
lity
in th
e ci
ty w
ithin
set
nor
ms?
Pro
vide
the
sche
dule
and
resu
lts o
f th
e w
ater
qua
lity
chec
k ap
prov
ed
by re
leva
nt a
utho
ritie
s
Yes
No
c c
Hav
e ai
r qua
lity
norm
s be
en s
et b
y th
e au
thor
ities
in th
e ci
ty?
Pro
ve th
e ex
iste
nce
of a
utho
ritie
s’
deci
sion
on
air q
ualit
y co
ntro
l and
no
rms
(loca
l sta
ndar
d) a
s w
ell
as p
rovi
de re
sults
and
sch
edul
e of
test
app
rove
d by
rele
vant
au
thor
ities
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rovi
de li
st o
f mea
sure
s ta
ken
by
rele
vant
aut
horit
ies
to c
ontro
l air
qual
ity n
orm
s
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline 31
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f m
ajor
cri
teri
aC
rite
ria
Evi
denc
e fo
r cr
iteri
a A
ppra
isal
Sco
re
Hav
e ai
r qua
lity
and
wat
er q
ualit
y be
en
publ
icly
ann
ounc
ed?
Pro
vide
per
iodi
cally
regu
lar r
epor
t of
air
qual
ity a
nd w
ater
qua
lity
in
the
city
and
just
ify th
e ty
pes
of
med
ia fo
r ann
ounc
emen
t (TV
, pr
ess.
..)
Yes
No
c c
Hav
e m
easu
res
been
intro
duce
d by
the
auth
oriti
es to
miti
gate
air
pollu
tion?
Pro
vide
list
of m
easu
res
take
n by
re
leva
nt a
utho
ritie
s to
con
trol a
nd
mitigateairpollution(forex.traffic
jam
redu
ctio
n in
itiat
ives
, cat
alyt
ic
conv
erte
rs, u
se o
f fue
l, aw
aren
ess
rais
ing
cam
paig
ns…
)
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rovi
de e
vide
nces
of
impl
emen
tatio
n of
the
mea
sure
s to
m
itiga
te a
ir po
llutio
n
Yes
No
c c
Hav
e m
easu
res
been
intro
duce
d by
the
auth
oriti
es to
con
trol n
oise
pol
lutio
n?P
rove
the
exis
tenc
e of
aut
horit
ies’
de
cisi
on a
nd m
easu
res
to c
ontro
l no
ise
pollu
tion
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rovi
de e
vide
nces
of
impl
emen
tatio
n of
the
mea
sure
s to
miti
gate
noi
se p
ollu
tion
(pro
ofs
expe
cted
: lis
t of c
ompl
aint
s re
gist
ered
for n
oise
pol
lutio
n,
nois
e-re
duci
ng w
all,
ban
som
e vehiclesinthecityatsom
especific
hour
s...)
Yes
No
c c
4E
nvir
onm
enta
lly
frie
ndly
tran
spor
tD
oes
the
auth
ority
im
plem
ent m
easu
res
rela
ted
to e
nviro
nmen
tally
frie
ndly
tra
nspo
rt?
Is th
ere
any
publ
ic tr
ansp
ort s
yste
m in
the
city
?P
rovi
de a
map
indi
catin
g th
e pu
blic
tra
nspo
rt sy
stem
in th
e ci
ty (i
.e.
bus,
sub
way
, tra
mw
ay, t
axi,
publ
ic
bicy
cle,
trai
n...)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline32
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f m
ajor
cri
teri
aC
rite
ria
Evi
denc
e fo
r cr
iteri
a A
ppra
isal
Sco
re
Hav
e th
e au
thor
ities
intro
duce
d en
viro
nmen
tally
-frie
ndly
pub
lic tr
ansp
ort?
Pro
ve th
at th
e pu
blic
tran
spor
t use
en
viro
nmen
tally
-frie
ndly
sys
tem
(i.
e. w
ith p
ollu
tion
cont
rolli
ng
mechanism
s,and/oruseofelectric
energyand/orcatalyticconverter)
Yes
No
c c
Hav
e th
e au
thor
ities
impo
sed
regu
latio
ns to
controlpollutionfromtraffic?
Provetheexistenceofspecific
regu
latio
ns a
nd m
easu
res
to
controlpollutionfromtraffic
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rovi
de e
vide
nces
of
impl
emen
tatio
n of
the
mea
sure
s to
miti
gate
and
con
trol p
ollu
tion
fromtraffic(w
iththepresenceof
resp
onsi
ble
auth
ority
) suc
h as
ba
nnin
g ve
hicl
es th
at p
rodu
ce
too
man
y em
issi
ons;
impo
sing
a
cong
estio
n ch
arge
zon
e in
the
city
, et
c…
Yes
No
c c
Wha
t pro
porti
on o
f env
ironm
enta
lly fr
iend
ly
vehi
cles
and
non
-mot
oris
ed v
ehic
les
does
th
e pu
blic
use
com
pare
d to
tota
l num
ber o
f ve
hicl
es?
Provideaclassificationofvehicles
used
by
the
publ
ic in
dica
ting
the
num
ber a
nd p
ropo
rtion
of
envi
ronm
enta
lly fr
iend
ly v
ehic
les
and
non-
mot
oris
ed v
ehic
les
____
____
%
(At l
east
30
% o
f tot
al
num
ber t
o ge
t a s
core
)
Hav
e th
e au
thor
ities
enc
oura
ged
(loca
l) pe
ople
to u
se n
on-m
otor
ised
tran
spor
t?P
rove
the
exis
tenc
e of
mea
sure
s en
cour
agin
g ci
tizen
s to
use
no
n-m
otor
ised
tran
spor
t suc
h as
cy
clin
g an
d w
alki
ng...
etc.
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline32
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f m
ajor
cri
teri
aC
rite
ria
Evi
denc
e fo
r cr
iteri
a A
ppra
isal
Sco
re
Hav
e th
e au
thor
ities
intro
duce
d en
viro
nmen
tally
-frie
ndly
pub
lic tr
ansp
ort?
Pro
ve th
at th
e pu
blic
tran
spor
t use
en
viro
nmen
tally
-frie
ndly
sys
tem
(i.
e. w
ith p
ollu
tion
cont
rolli
ng
mechanism
s,and/oruseofelectric
energyand/orcatalyticconverter)
Yes
No
c c
Hav
e th
e au
thor
ities
impo
sed
regu
latio
ns to
controlpollutionfromtraffic?
Provetheexistenceofspecific
regu
latio
ns a
nd m
easu
res
to
controlpollutionfromtraffic
Yes
No
c c
Are
thes
e en
forc
ed in
the
city
?P
rovi
de e
vide
nces
of
impl
emen
tatio
n of
the
mea
sure
s to
miti
gate
and
con
trol p
ollu
tion
fromtraffic(w
iththepresenceof
resp
onsi
ble
auth
ority
) suc
h as
ba
nnin
g ve
hicl
es th
at p
rodu
ce
too
man
y em
issi
ons;
impo
sing
a
cong
estio
n ch
arge
zon
e in
the
city
, et
c…
Yes
No
c c
Wha
t pro
porti
on o
f env
ironm
enta
lly fr
iend
ly
vehi
cles
and
non
-mot
oris
ed v
ehic
les
does
th
e pu
blic
use
com
pare
d to
tota
l num
ber o
f ve
hicl
es?
Provideaclassificationofvehicles
used
by
the
publ
ic in
dica
ting
the
num
ber a
nd p
ropo
rtion
of
envi
ronm
enta
lly fr
iend
ly v
ehic
les
and
non-
mot
oris
ed v
ehic
les
____
____
%
(At l
east
30
% o
f tot
al
num
ber t
o ge
t a s
core
)
Hav
e th
e au
thor
ities
enc
oura
ged
(loca
l) pe
ople
to u
se n
on-m
otor
ised
tran
spor
t?P
rove
the
exis
tenc
e of
mea
sure
s en
cour
agin
g ci
tizen
s to
use
no
n-m
otor
ised
tran
spor
t suc
h as
cy
clin
g an
d w
alki
ng...
etc.
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline 33
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f m
ajor
cri
teri
aC
rite
ria
Evi
denc
e fo
r cr
iteri
a A
ppra
isal
Sco
re
5S
usta
inab
le u
se
of e
nerg
yD
oes
the
tour
ism
priv
ate
sectorim
plem
entspecific
measuresand/orstrategies
to e
ncou
rage
sus
tain
able
us
e of
ene
rgy?
Wha
t pro
porti
on o
f hot
els
in th
e ci
ty u
se
energysavingandefficiencydevicesand
rene
wab
le e
nerg
y?
Pro
vide
tour
ism
indu
stry
dat
a w
ith
aclassificationofhotelswhich
useenergysavingandefficiency
devices/technologies(suchas
eco
light
bul
bs, o
n-of
f sw
itche
s,
theuseofkeycards,etc.)and/or
rene
wab
le e
nerg
y (s
olar
pow
er,
etc.
). M
easu
res
take
n by
the
hote
ls
to e
ncou
rage
thei
r gue
sts
to s
ave
ener
gy a
re a
lso
need
ed.
Less
than
50
%
Up
to o
r m
ore
than
50
%(A
t lea
st
50%
to g
et
a sc
ore)
c c
Wha
t pro
porti
on o
f res
taur
ants
in th
e ci
ty
useenergysavingandefficiencydevices
and
rene
wab
le e
nerg
y?
Pro
vide
tour
ism
indu
stry
dat
a withaclassificationofrestaurants
whi
ch u
se e
nerg
y sa
ving
and
efficiencydevices/technologies
(suc
h as
ligh
ting,
wat
er h
eatin
g,
kitc
hen
vent
ilatio
n, h
eatin
g an
d cooling,maintenance)and/or
rene
wab
le e
nerg
y (s
olar
pow
er,
etc.
)
Less
than
50
%
Up
to o
r m
ore
than
50
%(A
t lea
st
50%
to g
et
a sc
ore)
c c
Are
tour
ist b
usin
esse
s m
ade
awar
e of
en
ergy
-sav
ing
tech
niqu
es th
at th
ey c
an u
se
thro
ugh
awar
enes
s ca
mpa
igns
?
Pro
ve th
e pr
esen
ce o
f mea
sure
s in
clud
ed a
war
enes
s-bu
ildin
g ca
mpa
igns
abo
ut e
nerg
y-sa
ving
tech
niqu
es a
nd e
nerg
y efficiencyinitiativeaimedattourist
busi
ness
es in
the
city
Yes
No
c c
Are
ther
e an
y in
cent
ive
mea
sure
s fo
r su
stai
nabl
e us
e of
ene
rgy?
Pro
vide
the
list o
f inc
entiv
e m
easu
res
take
n to
enc
oura
ge
sust
aina
ble
use
of e
nerg
y (fr
eque
ncy,
type
of a
ctio
n ...
) and
th
e re
sult
(follo
w-u
p th
e us
e of
energyefficiencymethods,the
decr
ease
of a
mou
nt o
f ene
rgy
cons
umpt
ion,
etc
.)
Yes
No
c c
- N
umbe
r of
Det
aile
d In
dica
tors
: 5-
Num
ber
of C
rite
ria:
28
Tota
l28
ASEAN Clean Tourist City Standard - Guideline34
1.2.
Tab
le o
f ass
essm
ent o
n 4
indi
cato
rs o
f Cle
anlin
ess
CLE
AN
LIN
ES
SR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nces
for
crite
ria
App
rais
alS
core
1C
lean
lines
s of
pu
blic
are
aD
oes
the
city
ass
ess
and
mai
ntai
n re
gula
rly th
e cl
eanl
ines
s of
pub
lic a
reas
?
How
ofte
n do
the
city
aut
horit
ies
clea
n pu
blic
are
as?
Pro
ve th
at th
e ci
ty is
cle
anin
g its
pu
blic
are
as re
gula
rly (e
xist
ence
of
the
auth
ority
in c
harg
e of
m
aint
enan
ce, s
ched
ule
of c
lean
ing
activ
ity, m
issi
ons,
sta
ffs, a
nd
equi
pmen
t)
Less
than
50
%
Up
to o
r m
ore
than
50
%(A
t lea
st
50%
to g
et
a sc
ore)
c c
Is p
ublic
furn
iture
(pub
lic b
ench
es, l
ight
ing,
bu
s sh
elte
rs, e
tc.)
mai
ntai
ned
and
regu
larly
cl
eane
d?
Pro
ve th
at th
e ci
ty is
cle
anin
g its
pu
blic
furn
iture
regu
larly
(exi
sten
ce
of th
e au
thor
ity in
cha
rge
of
mai
nten
ance
, sch
edul
e of
cle
anin
g ac
tivity
, mis
sion
s, s
taffs
, and
eq
uipm
ent)
Yes
No
c c
Aretheresufficientpublicdustbinsinpublic
area
s?P
rovi
de a
map
of p
ublic
are
as
indi
catin
g th
e pr
esen
ce o
f pub
lic
dust
bins
and
spe
cify
the
tota
l nu
mbe
r: at
leas
t one
dus
tbin
on
each
ent
ry o
f pub
lic b
uild
ing;
two
dust
bins
per
squ
are;
one
dus
tbin
ev
ery
200m
alo
ng th
e w
alkw
ay a
nd
in p
arks
.
Yes
No
c c
Are
thes
e re
gula
rly e
mpt
ied?
Pro
vide
det
aile
d sc
hedu
le o
f how
of
ten
dust
bins
are
em
ptie
d pe
r day
Yes
No
c c
Are
pub
lic b
uild
ings
pro
perly
sig
npos
ted?
Pro
vide
a m
ap in
dica
ting
publ
ic
build
ings
and
the
sign
post
s sh
owca
sing
its
loca
tions
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline34
1.2.
Tab
le o
f ass
essm
ent o
n 4
indi
cato
rs o
f Cle
anlin
ess
CLE
AN
LIN
ES
SR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nces
for
crite
ria
App
rais
alS
core
1C
lean
lines
s of
pu
blic
are
aD
oes
the
city
ass
ess
and
mai
ntai
n re
gula
rly th
e cl
eanl
ines
s of
pub
lic a
reas
?
How
ofte
n do
the
city
aut
horit
ies
clea
n pu
blic
are
as?
Pro
ve th
at th
e ci
ty is
cle
anin
g its
pu
blic
are
as re
gula
rly (e
xist
ence
of
the
auth
ority
in c
harg
e of
m
aint
enan
ce, s
ched
ule
of c
lean
ing
activ
ity, m
issi
ons,
sta
ffs, a
nd
equi
pmen
t)
Less
than
50
%
Up
to o
r m
ore
than
50
%(A
t lea
st
50%
to g
et
a sc
ore)
c c
Is p
ublic
furn
iture
(pub
lic b
ench
es, l
ight
ing,
bu
s sh
elte
rs, e
tc.)
mai
ntai
ned
and
regu
larly
cl
eane
d?
Pro
ve th
at th
e ci
ty is
cle
anin
g its
pu
blic
furn
iture
regu
larly
(exi
sten
ce
of th
e au
thor
ity in
cha
rge
of
mai
nten
ance
, sch
edul
e of
cle
anin
g ac
tivity
, mis
sion
s, s
taffs
, and
eq
uipm
ent)
Yes
No
c c
Aretheresufficientpublicdustbinsinpublic
area
s?P
rovi
de a
map
of p
ublic
are
as
indi
catin
g th
e pr
esen
ce o
f pub
lic
dust
bins
and
spe
cify
the
tota
l nu
mbe
r: at
leas
t one
dus
tbin
on
each
ent
ry o
f pub
lic b
uild
ing;
two
dust
bins
per
squ
are;
one
dus
tbin
ev
ery
200m
alo
ng th
e w
alkw
ay a
nd
in p
arks
.
Yes
No
c c
Are
thes
e re
gula
rly e
mpt
ied?
Pro
vide
det
aile
d sc
hedu
le o
f how
of
ten
dust
bins
are
em
ptie
d pe
r day
Yes
No
c c
Are
pub
lic b
uild
ings
pro
perly
sig
npos
ted?
Pro
vide
a m
ap in
dica
ting
publ
ic
build
ings
and
the
sign
post
s sh
owca
sing
its
loca
tions
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline 35
CLE
AN
LIN
ES
SR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nces
for
crite
ria
App
rais
alS
core
1C
lean
lines
s of
pu
blic
are
aD
oes
the
city
ass
ess
and
mai
ntai
n re
gula
rly th
e cl
eanl
ines
s of
pub
lic a
reas
?
How
ofte
n do
the
city
aut
horit
ies
clea
n pu
blic
are
as?
Pro
ve th
at th
e ci
ty is
cle
anin
g its
pu
blic
are
as re
gula
rly (e
xist
ence
of
the
auth
ority
in c
harg
e of
m
aint
enan
ce, s
ched
ule
of c
lean
ing
activ
ity, m
issi
ons,
sta
ffs, a
nd
equi
pmen
t)
Less
than
50
%
Up
to o
r m
ore
than
50
%(A
t lea
st
50%
to g
et
a sc
ore)
c c
Is p
ublic
furn
iture
(pub
lic b
ench
es, l
ight
ing,
bu
s sh
elte
rs, e
tc.)
mai
ntai
ned
and
regu
larly
cl
eane
d?
Pro
ve th
at th
e ci
ty is
cle
anin
g its
pu
blic
furn
iture
regu
larly
(exi
sten
ce
of th
e au
thor
ity in
cha
rge
of
mai
nten
ance
, sch
edul
e of
cle
anin
g ac
tivity
, mis
sion
s, s
taffs
, and
eq
uipm
ent)
Yes
No
c c
Aretheresufficientpublicdustbinsinpublic
area
s?P
rovi
de a
map
of p
ublic
are
as
indi
catin
g th
e pr
esen
ce o
f pub
lic
dust
bins
and
spe
cify
the
tota
l nu
mbe
r: at
leas
t one
dus
tbin
on
each
ent
ry o
f pub
lic b
uild
ing;
two
dust
bins
per
squ
are;
one
dus
tbin
ev
ery
200m
alo
ng th
e w
alkw
ay a
nd
in p
arks
.
Yes
No
c c
Are
thes
e re
gula
rly e
mpt
ied?
Pro
vide
det
aile
d sc
hedu
le o
f how
of
ten
dust
bins
are
em
ptie
d pe
r day
Yes
No
c c
Are
pub
lic b
uild
ings
pro
perly
sig
npos
ted?
Pro
vide
a m
ap in
dica
ting
publ
ic
build
ings
and
the
sign
post
s sh
owca
sing
its
loca
tions
Yes
No
c c
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
2C
lean
lines
s of
pu
blic
toile
tsD
oes
the
city
ass
ess
and
mai
ntai
n re
gula
rly th
e cl
eanl
ines
s of
pub
lic to
ilets
?
Are
pub
lic to
ilets
regu
larly
cle
aned
and
m
aint
aine
d? (L
ink
this
to A
SE
AN
Pub
lic
Toile
ts S
tand
ard)
Pro
vide
evi
denc
e of
cle
anlin
ess
and
mai
nten
ance
of p
ublic
toile
ts
(not
ice
boar
d, o
rgan
izat
ion
in
char
ge, …
) (Li
nk to
AS
EA
N
Pu
blic
To
ilets
Sta
nd
ard
)
Yes
No
c c
How
ofte
n ar
e th
ey c
lean
ed?
Pro
ve th
e pr
esen
ce o
f not
ice
boar
d of
sch
edul
e of
cle
anin
g (ti
me
of th
e ne
xt c
lean
ing)
and
ju
stify
the
frequ
ency
and
qua
lity
of
mai
nten
ance
Two
times
a
day
or m
ore
ofte
n(A
t lea
st 2
tim
es p
er
day
to g
et a
sc
ore)
Less
than
tw
o tim
es a
da
y
c c
Is th
ere
a pr
oper
sep
arat
ion
betw
een
toile
ts
for m
en, w
omen
and
vul
nera
ble
pers
ons?
Pro
vide
the
map
indi
catin
g pu
blic
to
ilets
and
evi
denc
es o
f pro
per
sepa
ratio
n be
twee
n to
ilets
for m
en,
wom
en a
nd v
ulne
rabl
e pe
rson
s
Yes
No
c c
Are
pub
lic to
ilets
pro
perly
sig
npos
ted?
Pro
vide
a m
ap in
dica
ting
publ
ic to
ilets
and
the
sign
post
s sh
owca
sing
its
loca
tions
(pho
tos
as e
vide
nces
)
Yes
No
c c
3C
lean
lines
s of
to
uris
t site
s (m
useu
ms,
te
mpl
es, p
arks
, be
ache
s, e
tc.)
Doe
s th
e ci
ty a
sses
s an
d m
aint
ain
regu
larly
the
clea
nlin
ess
of to
uris
t site
s?
Are
tour
ist a
reas
giv
en p
artic
ular
atte
ntio
n in
term
s of
regu
lar c
lean
ing?
Pro
ve th
at th
e ci
ty is
cle
anin
g its
to
uris
t are
as re
gula
rly (e
xist
ence
of
the
auth
ority
in c
harg
e of
m
aint
enan
ce, s
ched
ule
of c
lean
ing
activ
ity, m
issi
ons,
sta
ffs, a
nd
equi
pmen
t)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline36
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
How
ofte
n ar
e th
ey c
lean
ed?
Pro
ve th
e pr
esen
ce o
f not
ice
boar
d of
sch
edul
e of
cle
anin
g (ti
me
of th
e ne
xt c
lean
ing)
and
ju
stify
the
frequ
ency
and
qua
lity
of
mai
nten
ance
Two
times
a
day
or
mor
e of
ten
(At l
east
2
times
per
da
y to
get
a
scor
e)
Less
than
tw
o tim
es
a da
y
c c
Aretheresufficientdustbinsattourist
site
s?P
rovi
de a
map
of t
ouris
t site
s in
dica
ting
the
pres
ence
of p
ublic
du
stbi
ns a
nd s
peci
fy th
e to
tal
num
ber:
at le
ast o
ne d
ustb
in
on e
ach
entry
; tw
o du
stbi
ns p
er
squa
re; o
ne d
ustb
in e
very
200
m
alon
g th
e w
alkw
ay a
nd in
par
ks.
Yes
No
c c
Aretheresufficienttoiletsattouristsites?
Just
ify a
t lea
st:
-1toilet/touristsite
Dep
endi
ng o
n th
e fre
quen
cy,
capa
city
and
type
of t
ouris
t site
(for
ex.1toiletevery500m/1toiletfor
ever
y 40
peo
ple)
Yes
No
c c
Are
tour
ist s
ites
prop
erly
sig
npos
ted?
Pro
vide
a m
ap in
dica
ting
tour
ist s
ites
and
the
sign
post
s sh
owca
sing
its
loca
tion
(pho
tos
as
evid
ence
s)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline36
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
How
ofte
n ar
e th
ey c
lean
ed?
Pro
ve th
e pr
esen
ce o
f not
ice
boar
d of
sch
edul
e of
cle
anin
g (ti
me
of th
e ne
xt c
lean
ing)
and
ju
stify
the
frequ
ency
and
qua
lity
of
mai
nten
ance
Two
times
a
day
or
mor
e of
ten
(At l
east
2
times
per
da
y to
get
a
scor
e)
Less
than
tw
o tim
es
a da
y
c c
Aretheresufficientdustbinsattourist
site
s?P
rovi
de a
map
of t
ouris
t site
s in
dica
ting
the
pres
ence
of p
ublic
du
stbi
ns a
nd s
peci
fy th
e to
tal
num
ber:
at le
ast o
ne d
ustb
in
on e
ach
entry
; tw
o du
stbi
ns p
er
squa
re; o
ne d
ustb
in e
very
200
m
alon
g th
e w
alkw
ay a
nd in
par
ks.
Yes
No
c c
Aretheresufficienttoiletsattouristsites?
Just
ify a
t lea
st:
-1toilet/touristsite
Dep
endi
ng o
n th
e fre
quen
cy,
capa
city
and
type
of t
ouris
t site
(for
ex.1toiletevery500m/1toiletfor
ever
y 40
peo
ple)
Yes
No
c c
Are
tour
ist s
ites
prop
erly
sig
npos
ted?
Pro
vide
a m
ap in
dica
ting
tour
ist s
ites
and
the
sign
post
s sh
owca
sing
its
loca
tion
(pho
tos
as
evid
ence
s)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline 37
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
How
ofte
n ar
e th
ey c
lean
ed?
Pro
ve th
e pr
esen
ce o
f not
ice
boar
d of
sch
edul
e of
cle
anin
g (ti
me
of th
e ne
xt c
lean
ing)
and
ju
stify
the
frequ
ency
and
qua
lity
of
mai
nten
ance
Two
times
a
day
or
mor
e of
ten
(At l
east
2
times
per
da
y to
get
a
scor
e)
Less
than
tw
o tim
es
a da
y
c c
Aretheresufficientdustbinsattourist
site
s?P
rovi
de a
map
of t
ouris
t site
s in
dica
ting
the
pres
ence
of p
ublic
du
stbi
ns a
nd s
peci
fy th
e to
tal
num
ber:
at le
ast o
ne d
ustb
in
on e
ach
entry
; tw
o du
stbi
ns p
er
squa
re; o
ne d
ustb
in e
very
200
m
alon
g th
e w
alkw
ay a
nd in
par
ks.
Yes
No
c c
Aretheresufficienttoiletsattouristsites?
Just
ify a
t lea
st:
-1toilet/touristsite
Dep
endi
ng o
n th
e fre
quen
cy,
capa
city
and
type
of t
ouris
t site
(for
ex.1toiletevery500m/1toiletfor
ever
y 40
peo
ple)
Yes
No
c c
Are
tour
ist s
ites
prop
erly
sig
npos
ted?
Pro
vide
a m
ap in
dica
ting
tour
ist s
ites
and
the
sign
post
s sh
owca
sing
its
loca
tion
(pho
tos
as
evid
ence
s)
Yes
No
c c
EN
VIR
ON
ME
NTA
L M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
4C
lean
lines
s al
ong
the
mai
n ro
ads
Doe
s th
e ci
ty a
sses
s an
d m
aint
ain
regu
larly
the
clea
nlin
ess
alon
g th
e m
ain
road
s?
How
ofte
n ar
e ar
eas
arou
nd p
ublic
road
s in
th
e ci
ty c
lean
ed b
y th
e au
thor
ities
?P
rove
that
the
city
is c
lean
ing
the
area
s ar
ound
the
mai
n pu
blic
ro
ads
regu
larly
(exi
sten
ce o
f the
au
thor
ity in
cha
rge
of m
aint
enan
ce,
sche
dule
of c
lean
ing
activ
ity,
mis
sion
s, a
nd s
taffs
)
Two
times
a
day
or
mor
e of
ten
(At l
east
2
times
per
da
y to
get
a s
core
)
Less
than
tw
o tim
es
a da
y
c c
Is th
e eq
uipm
ent u
sed
appr
opria
te?
Pro
vide
list
of e
quip
men
t and
its
stat
us u
sed
for c
lean
ing
purp
ose
Yes
No
c c
- N
umbe
r of
Det
aile
d In
dica
tors
: 4-
Num
ber
of C
rite
ria:
16
Tota
l16
ASEAN Clean Tourist City Standard - Guideline38
WA
STE
M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
1Li
quid
was
te
colle
ctio
nQ
ualit
y of
liqu
id w
aste
co
llect
ion
Is th
ere
a liq
uid
was
te c
olle
ctio
n sy
stem
in
the
city
?P
rovi
de a
map
of e
xist
ing
liqui
d w
aste
col
lect
ion
syst
emY
esN
oc c
Is th
ere
any
norm
rela
ted
to li
quid
was
te
colle
ctio
n?P
rovi
de th
e ex
istin
g no
rm re
late
d to
liqu
id w
aste
col
lect
ion
Yes
No
c c
Is th
ere
any
mea
sure
s en
forc
ed to
pun
ish
the
viol
atio
n of
this
nor
m?
Pro
vide
list
of m
easu
res
take
n by
re
leva
nt a
utho
ritie
s to
con
trol t
his
norm
(by
puni
shin
g an
y vi
olat
ion
of
this
nor
m)
Yes
No
c c
Wha
t per
cent
age
of th
e ci
ty p
opul
atio
n is
co
nnec
ted
to th
e m
ain
drai
nage
?P
rovi
de :
-the
map
of a
reas
con
nect
ed to
th
e m
ain
drai
nage
by
indi
catin
g its
co
verin
g su
rface
- per
cent
age
of c
ity p
opul
atio
n co
nnec
ted
to th
e sy
stem
____
___%
(A
t lea
st
70%
of t
otal
to
get
a
scor
e)
Wha
t per
cent
age
of to
uris
m fa
cilit
ies
is
conn
ecte
d to
the
mai
n dr
aina
ge?
Pro
vide
the
map
indi
catin
g to
uris
m
faci
litie
s w
hich
are
con
nect
ed
to th
e m
ain
drai
nage
and
% o
f co
nnec
ted
faci
litie
s
____
___%
(A
t lea
st
70%
of t
otal
to
get
a
scor
e)
Is th
ere
any
com
plem
enta
ry m
etho
d us
ed
to d
ispo
se o
f liq
uid
was
te?
-Pro
ve th
e ex
iste
nce
of
com
plem
enta
ry m
etho
d us
ed to
di
spos
e of
liqu
id w
aste
-Providethenameoftheauthority/
inst
itutio
n in
cha
rge
-P
rovi
de th
e fre
quen
cy o
f col
lect
ion
anditscoveringsurface/areas
Col
lect
ive
sept
ic ta
nks
Indi
vidu
al
sept
ic
tank
s
Dry
wel
l (s
oaka
way
)
No
disp
osal
sy
stem
(N
o sc
ore)
c c c c
1.3.
Tab
le o
f ass
essm
ent o
n 5
indi
cato
rs o
f Was
te M
anag
emen
t
ASEAN Clean Tourist City Standard - Guideline38
WA
STE
M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
1Li
quid
was
te
colle
ctio
nQ
ualit
y of
liqu
id w
aste
co
llect
ion
Is th
ere
a liq
uid
was
te c
olle
ctio
n sy
stem
in
the
city
?P
rovi
de a
map
of e
xist
ing
liqui
d w
aste
col
lect
ion
syst
emY
esN
oc c
Is th
ere
any
norm
rela
ted
to li
quid
was
te
colle
ctio
n?P
rovi
de th
e ex
istin
g no
rm re
late
d to
liqu
id w
aste
col
lect
ion
Yes
No
c c
Is th
ere
any
mea
sure
s en
forc
ed to
pun
ish
the
viol
atio
n of
this
nor
m?
Pro
vide
list
of m
easu
res
take
n by
re
leva
nt a
utho
ritie
s to
con
trol t
his
norm
(by
puni
shin
g an
y vi
olat
ion
of
this
nor
m)
Yes
No
c c
Wha
t per
cent
age
of th
e ci
ty p
opul
atio
n is
co
nnec
ted
to th
e m
ain
drai
nage
?P
rovi
de :
-the
map
of a
reas
con
nect
ed to
th
e m
ain
drai
nage
by
indi
catin
g its
co
verin
g su
rface
- per
cent
age
of c
ity p
opul
atio
n co
nnec
ted
to th
e sy
stem
____
___%
(A
t lea
st
70%
of t
otal
to
get
a
scor
e)
Wha
t per
cent
age
of to
uris
m fa
cilit
ies
is
conn
ecte
d to
the
mai
n dr
aina
ge?
Pro
vide
the
map
indi
catin
g to
uris
m
faci
litie
s w
hich
are
con
nect
ed
to th
e m
ain
drai
nage
and
% o
f co
nnec
ted
faci
litie
s
____
___%
(A
t lea
st
70%
of t
otal
to
get
a
scor
e)
Is th
ere
any
com
plem
enta
ry m
etho
d us
ed
to d
ispo
se o
f liq
uid
was
te?
-Pro
ve th
e ex
iste
nce
of
com
plem
enta
ry m
etho
d us
ed to
di
spos
e of
liqu
id w
aste
-Providethenameoftheauthority/
inst
itutio
n in
cha
rge
-P
rovi
de th
e fre
quen
cy o
f col
lect
ion
anditscoveringsurface/areas
Col
lect
ive
sept
ic ta
nks
Indi
vidu
al
sept
ic
tank
s
Dry
wel
l (s
oaka
way
)
No
disp
osal
sy
stem
(N
o sc
ore)
c c c c
1.3.
Tab
le o
f ass
essm
ent o
n 5
indi
cato
rs o
f Was
te M
anag
emen
t
ASEAN Clean Tourist City Standard - Guideline 39
WA
STE
M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
2S
olid
was
te
colle
ctio
nQ
ualit
y of
sol
id w
aste
co
llect
ion
Doe
s th
e m
unic
ipal
ity c
olle
ct s
olid
was
te?
If th
e m
unic
ipal
ity c
olle
ct s
olid
w
aste
, jus
tify:
-authority/organizationinchargeof
colle
ctio
n -fr
eque
ncy
of c
olle
ctio
n-coveringsurface/areasinthecity
Yes
No
c c
If no
, how
is s
olid
was
te c
olle
cted
?P
rovi
de th
e co
ntra
ct s
igne
d w
ith p
rivat
e co
mpa
ny o
r oth
er
partn
er(s
) to
colle
ct s
olid
was
te
and
its v
alid
ity
Priv
ate
com
pany
Other(i.e.
NGO)
(spe
cify
)
c c
How
ofte
n is
sol
id w
aste
col
lect
ed?
Pro
vide
:-A
utho
rity
in c
harg
e of
sol
id w
aste
co
llect
ion
-Sch
edul
e of
sol
id w
aste
col
lect
ion,
st
affs
and
equ
ipm
ent
Onceaday
or m
ore
ofte
n(A
t lea
st
once
a d
ay
to g
et a
sc
ore)
Less
than
on
ce a
day
c c
Wha
t per
cent
age
of th
e ci
ty p
opul
atio
n is
co
nnec
ted
to th
e ne
twor
k th
at d
ispo
ses
of
solid
was
te?
Pro
vide
:-th
e m
ap o
f are
as c
onne
cted
to th
e ne
twor
k by
indi
catin
g its
cov
erin
g su
rface
- per
cent
age
of c
ity p
opul
atio
n co
nnec
ted
to th
e ne
twor
k
____
___%
(A
t lea
st
70%
of t
otal
to
get
a
scor
e)
Wha
t per
cent
age
of to
uris
m fa
cilit
ies
is
conn
ecte
d to
the
netw
ork
that
dis
pose
s of
so
lid w
aste
?
Pro
vide
the
map
indi
catin
g to
uris
m
faci
litie
s w
hich
are
con
nect
ed to
th
e ne
twor
k an
d %
of c
onne
cted
fa
cilit
ies
____
___%
(A
t lea
st
70%
to g
et
a sc
ore)
ASEAN Clean Tourist City Standard - Guideline40
WA
STE
M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
3Li
quid
was
te
stor
age
and
trea
tmen
t
Qua
lity
of li
quid
was
te
stor
age
and
treat
men
tIs
ther
e a
stor
age
area
for l
iqui
d w
aste
that
ci
tizen
s of
the
city
can
use
?P
rovi
de a
map
indi
catin
g st
orag
e ar
ea fo
r liq
uid
was
te in
the
city
Yes
No
c c
Are
ther
e st
orag
e fa
cilit
ies
near
tour
ist
area
s (i.
e. s
eptic
tank
s)?
Det
ail t
he lo
catio
n an
d th
e nu
mbe
r of
sto
rage
faci
litie
s (i.
e. s
eptic
ta
nks)
nea
r tou
rist a
reas
and
the
sche
dule
of c
olle
ctio
n
Yes
No
c c
Is th
ere
a tre
atm
ent p
lant
nea
r the
city
?P
rovi
de th
e m
ap o
f the
liqu
id w
aste
tre
atm
ent p
lant
, if a
ny, n
ear t
he
cityanditstechnicalspecifications
(cap
acity
, etc
.)
Yes
No
c c
4S
olid
was
te
stor
age
and
trea
tmen
t
Qua
lity
of s
olid
was
te
stor
age
and
treat
men
tIs
ther
e a
was
te d
ispo
sal a
rea
near
the
city
(i.e.landfill,incinerationplant)?
Pro
vide
the
map
of s
olid
was
te
disp
osal
are
a ne
ar th
e ci
ty a
nd it
s technicalspecifications(capacity,
etc.
)
Yes
No
c c
Is th
ere
a tre
atm
ent a
nd re
cycl
ing
plan
t ne
ar th
e ci
ty?
Pro
vide
the
map
of s
olid
was
te
treat
men
t and
recy
clin
g pl
ant
near
the
city
and
its
tech
nica
l specifications(type,capacity,
volu
me
of w
aste
col
lect
ed a
nd
treat
ed, e
tc.)
Yes
No
c c
5R
ecyc
ling
Are
ther
e st
rate
gies
or
mea
sure
s to
pro
mot
e re
cycl
ing?
Do
the
city
aut
horit
ies
enco
urag
e re
cycl
ing
and
colle
ct fr
om th
e po
pula
tion?
Pro
ve th
e ex
iste
nce
of in
cent
ive
mea
sure
s en
cour
agin
g re
cycl
ing
and
the
colle
ctio
n of
recy
clab
le
was
tes
Yes
No
c c
Is th
ere
any
syst
em to
col
lect
toxi
c an
d po
llute
d w
aste
?P
rove
the
exis
tenc
e of
toxi
c an
d po
llute
d w
aste
col
lect
ion
syst
em
(war
ehou
se, s
ched
ule
of c
olle
ctio
n,
capa
city
, etc
.)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline40
WA
STE
M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
3Li
quid
was
te
stor
age
and
trea
tmen
t
Qua
lity
of li
quid
was
te
stor
age
and
treat
men
tIs
ther
e a
stor
age
area
for l
iqui
d w
aste
that
ci
tizen
s of
the
city
can
use
?P
rovi
de a
map
indi
catin
g st
orag
e ar
ea fo
r liq
uid
was
te in
the
city
Yes
No
c c
Are
ther
e st
orag
e fa
cilit
ies
near
tour
ist
area
s (i.
e. s
eptic
tank
s)?
Det
ail t
he lo
catio
n an
d th
e nu
mbe
r of
sto
rage
faci
litie
s (i.
e. s
eptic
ta
nks)
nea
r tou
rist a
reas
and
the
sche
dule
of c
olle
ctio
n
Yes
No
c c
Is th
ere
a tre
atm
ent p
lant
nea
r the
city
?P
rovi
de th
e m
ap o
f the
liqu
id w
aste
tre
atm
ent p
lant
, if a
ny, n
ear t
he
cityanditstechnicalspecifications
(cap
acity
, etc
.)
Yes
No
c c
4S
olid
was
te
stor
age
and
trea
tmen
t
Qua
lity
of s
olid
was
te
stor
age
and
treat
men
tIs
ther
e a
was
te d
ispo
sal a
rea
near
the
city
(i.e.landfill,incinerationplant)?
Pro
vide
the
map
of s
olid
was
te
disp
osal
are
a ne
ar th
e ci
ty a
nd it
s technicalspecifications(capacity,
etc.
)
Yes
No
c c
Is th
ere
a tre
atm
ent a
nd re
cycl
ing
plan
t ne
ar th
e ci
ty?
Pro
vide
the
map
of s
olid
was
te
treat
men
t and
recy
clin
g pl
ant
near
the
city
and
its
tech
nica
l specifications(type,capacity,
volu
me
of w
aste
col
lect
ed a
nd
treat
ed, e
tc.)
Yes
No
c c
5R
ecyc
ling
Are
ther
e st
rate
gies
or
mea
sure
s to
pro
mot
e re
cycl
ing?
Do
the
city
aut
horit
ies
enco
urag
e re
cycl
ing
and
colle
ct fr
om th
e po
pula
tion?
Pro
ve th
e ex
iste
nce
of in
cent
ive
mea
sure
s en
cour
agin
g re
cycl
ing
and
the
colle
ctio
n of
recy
clab
le
was
tes
Yes
No
c c
Is th
ere
any
syst
em to
col
lect
toxi
c an
d po
llute
d w
aste
?P
rove
the
exis
tenc
e of
toxi
c an
d po
llute
d w
aste
col
lect
ion
syst
em
(war
ehou
se, s
ched
ule
of c
olle
ctio
n,
capa
city
, etc
.)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline 41
WA
STE
M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
3Li
quid
was
te
stor
age
and
trea
tmen
t
Qua
lity
of li
quid
was
te
stor
age
and
treat
men
tIs
ther
e a
stor
age
area
for l
iqui
d w
aste
that
ci
tizen
s of
the
city
can
use
?P
rovi
de a
map
indi
catin
g st
orag
e ar
ea fo
r liq
uid
was
te in
the
city
Yes
No
c c
Are
ther
e st
orag
e fa
cilit
ies
near
tour
ist
area
s (i.
e. s
eptic
tank
s)?
Det
ail t
he lo
catio
n an
d th
e nu
mbe
r of
sto
rage
faci
litie
s (i.
e. s
eptic
ta
nks)
nea
r tou
rist a
reas
and
the
sche
dule
of c
olle
ctio
n
Yes
No
c c
Is th
ere
a tre
atm
ent p
lant
nea
r the
city
?P
rovi
de th
e m
ap o
f the
liqu
id w
aste
tre
atm
ent p
lant
, if a
ny, n
ear t
he
cityanditstechnicalspecifications
(cap
acity
, etc
.)
Yes
No
c c
4S
olid
was
te
stor
age
and
trea
tmen
t
Qua
lity
of s
olid
was
te
stor
age
and
treat
men
tIs
ther
e a
was
te d
ispo
sal a
rea
near
the
city
(i.e.landfill,incinerationplant)?
Pro
vide
the
map
of s
olid
was
te
disp
osal
are
a ne
ar th
e ci
ty a
nd it
s technicalspecifications(capacity,
etc.
)
Yes
No
c c
Is th
ere
a tre
atm
ent a
nd re
cycl
ing
plan
t ne
ar th
e ci
ty?
Pro
vide
the
map
of s
olid
was
te
treat
men
t and
recy
clin
g pl
ant
near
the
city
and
its
tech
nica
l specifications(type,capacity,
volu
me
of w
aste
col
lect
ed a
nd
treat
ed, e
tc.)
Yes
No
c c
5R
ecyc
ling
Are
ther
e st
rate
gies
or
mea
sure
s to
pro
mot
e re
cycl
ing?
Do
the
city
aut
horit
ies
enco
urag
e re
cycl
ing
and
colle
ct fr
om th
e po
pula
tion?
Pro
ve th
e ex
iste
nce
of in
cent
ive
mea
sure
s en
cour
agin
g re
cycl
ing
and
the
colle
ctio
n of
recy
clab
le
was
tes
Yes
No
c c
Is th
ere
any
syst
em to
col
lect
toxi
c an
d po
llute
d w
aste
?P
rove
the
exis
tenc
e of
toxi
c an
d po
llute
d w
aste
col
lect
ion
syst
em
(war
ehou
se, s
ched
ule
of c
olle
ctio
n,
capa
city
, etc
.)
Yes
No
c c
WA
STE
M
AN
AG
EM
EN
TR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nce
for
crite
ria
App
rais
alS
core
Is th
ere
any
appr
opria
te e
quip
men
t for
re
cycl
ing
purp
ose
(i.e.
, tri
rubb
ish
bins
, et
c.)?
Det
ail t
he n
umbe
r, lo
catio
n an
d ty
pe o
f dus
tbin
s de
dica
ted
to
recy
clin
g pu
rpos
e
Yes
No
c c
Are
aw
aren
ess
cam
paig
ns re
gula
rly
carr
ied
out a
bout
recy
clin
g ai
med
at t
he
loca
l pop
ulat
ion
and
in p
artic
ular
tour
ist
ente
rpris
es?
Pro
ve th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
(typ
es o
f cam
paig
ns,
materials/means,targetsand
frequ
ency
)
Yes
No
c c
- N
umbe
r of
Det
aile
d In
dica
tors
: 5-
Num
ber
of C
rite
ria:
20
Tota
l20
ASEAN Clean Tourist City Standard - Guideline42
1.4.
Tab
le o
f ass
essm
ent o
n 3
indi
cato
rs o
f Aw
aren
ess-
build
ing
abou
t Env
ironm
enta
l Pro
tect
ion
and
Clea
nlin
ess
Indi
cato
rs
Aw
aren
ess-
build
ing
abou
t Env
iron
men
tal
Pro
tect
ion
and
Cle
anlin
ess
Indi
cato
rs
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
1R
aisi
ng
awar
enes
s of
lo
cal p
eopl
e ab
out
envi
ronm
enta
l pr
otec
tion
and
clea
nlin
ess
Are
ther
e an
y ac
tions
or
stra
tegy
to ra
ise
awar
enes
s of
loca
l peo
ple
abou
t en
viro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s?
Are
ther
e an
y aw
aren
ess
cam
paig
ns
(pub
licity
, eve
nts,
com
petit
ions
, etc
.) ca
rrie
d ou
t abo
ut e
nviro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s ai
med
at t
he lo
cal
popu
latio
n?
Pro
ve th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
by
just
ifyin
g ty
pes
of
cam
paig
ns a
nd ta
rget
ed g
roup
s of
lo
cal p
opul
atio
n
Yes
No
c c
How
ofte
n?
Just
ify th
e fre
quen
cy__
__tim
es
(at l
east
on
ce a
yea
r to
get
a
scor
e)
Hav
e th
e au
thor
ities
pro
duce
d an
d di
ssem
inat
ed p
ublic
ity m
ater
ial a
bout
en
viro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s (booklets,leaflets,bannersandposters,
etc.
)?
Just
ify th
e m
ater
ials
use
d fo
r the
aw
aren
ess
cam
paig
n by
pro
vidi
ng
a sa
mpl
e of
eac
h pu
blic
ity m
ater
ial
(booklets,leaflets,bannersand
post
ers.
..)
Yes
No
c c
2R
aisi
ng
awar
enes
s of
tour
ist
firm
s ab
out
envi
ronm
enta
l pr
otec
tion
and
clea
nlin
ess
Are
ther
e an
y ac
tions
or
stra
tegy
to ra
ise
awar
enes
s oftouristfirmsabout
envi
ronm
enta
l pro
tect
ion
and
clea
nlin
ess?
Are
ther
e an
y aw
aren
ess
cam
paig
ns
(pub
licity
, eve
nts,
com
petit
ions
, etc
.) ca
rrie
d ou
t abo
ut e
nviro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s ai
med
at e
mpl
oyee
s of
to
uris
t ent
erpr
ises
?
Pro
ve th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
by
just
ifyin
g ty
pes
of
cam
paig
ns a
nd ta
rget
ed to
uris
t firms
Yes
No
c c
How
ofte
n?Ju
stify
the
frequ
ency
____
times
(a
t lea
st
once
a y
ear
to g
et a
sc
ore)
ASEAN Clean Tourist City Standard - Guideline42
1.4.
Tab
le o
f ass
essm
ent o
n 3
indi
cato
rs o
f Aw
aren
ess-
build
ing
abou
t Env
ironm
enta
l Pro
tect
ion
and
Clea
nlin
ess
Indi
cato
rs
Aw
aren
ess-
build
ing
abou
t Env
iron
men
tal
Pro
tect
ion
and
Cle
anlin
ess
Indi
cato
rs
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
1R
aisi
ng
awar
enes
s of
lo
cal p
eopl
e ab
out
envi
ronm
enta
l pr
otec
tion
and
clea
nlin
ess
Are
ther
e an
y ac
tions
or
stra
tegy
to ra
ise
awar
enes
s of
loca
l peo
ple
abou
t en
viro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s?
Are
ther
e an
y aw
aren
ess
cam
paig
ns
(pub
licity
, eve
nts,
com
petit
ions
, etc
.) ca
rrie
d ou
t abo
ut e
nviro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s ai
med
at t
he lo
cal
popu
latio
n?
Pro
ve th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
by
just
ifyin
g ty
pes
of
cam
paig
ns a
nd ta
rget
ed g
roup
s of
lo
cal p
opul
atio
n
Yes
No
c c
How
ofte
n?
Just
ify th
e fre
quen
cy__
__tim
es
(at l
east
on
ce a
yea
r to
get
a
scor
e)
Hav
e th
e au
thor
ities
pro
duce
d an
d di
ssem
inat
ed p
ublic
ity m
ater
ial a
bout
en
viro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s (booklets,leaflets,bannersandposters,
etc.
)?
Just
ify th
e m
ater
ials
use
d fo
r the
aw
aren
ess
cam
paig
n by
pro
vidi
ng
a sa
mpl
e of
eac
h pu
blic
ity m
ater
ial
(booklets,leaflets,bannersand
post
ers.
..)
Yes
No
c c
2R
aisi
ng
awar
enes
s of
tour
ist
firm
s ab
out
envi
ronm
enta
l pr
otec
tion
and
clea
nlin
ess
Are
ther
e an
y ac
tions
or
stra
tegy
to ra
ise
awar
enes
s oftouristfirmsabout
envi
ronm
enta
l pro
tect
ion
and
clea
nlin
ess?
Are
ther
e an
y aw
aren
ess
cam
paig
ns
(pub
licity
, eve
nts,
com
petit
ions
, etc
.) ca
rrie
d ou
t abo
ut e
nviro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s ai
med
at e
mpl
oyee
s of
to
uris
t ent
erpr
ises
?
Pro
ve th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
by
just
ifyin
g ty
pes
of
cam
paig
ns a
nd ta
rget
ed to
uris
t firms
Yes
No
c c
How
ofte
n?Ju
stify
the
frequ
ency
____
times
(a
t lea
st
once
a y
ear
to g
et a
sc
ore)
ASEAN Clean Tourist City Standard - Guideline 43
Aw
aren
ess-
build
ing
abou
t Env
iron
men
tal
Pro
tect
ion
and
Cle
anlin
ess
Indi
cato
rs
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
1R
aisi
ng
awar
enes
s of
lo
cal p
eopl
e ab
out
envi
ronm
enta
l pr
otec
tion
and
clea
nlin
ess
Are
ther
e an
y ac
tions
or
stra
tegy
to ra
ise
awar
enes
s of
loca
l peo
ple
abou
t en
viro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s?
Are
ther
e an
y aw
aren
ess
cam
paig
ns
(pub
licity
, eve
nts,
com
petit
ions
, etc
.) ca
rrie
d ou
t abo
ut e
nviro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s ai
med
at t
he lo
cal
popu
latio
n?
Pro
ve th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
by
just
ifyin
g ty
pes
of
cam
paig
ns a
nd ta
rget
ed g
roup
s of
lo
cal p
opul
atio
n
Yes
No
c c
How
ofte
n?
Just
ify th
e fre
quen
cy__
__tim
es
(at l
east
on
ce a
yea
r to
get
a
scor
e)
Hav
e th
e au
thor
ities
pro
duce
d an
d di
ssem
inat
ed p
ublic
ity m
ater
ial a
bout
en
viro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s (booklets,leaflets,bannersandposters,
etc.
)?
Just
ify th
e m
ater
ials
use
d fo
r the
aw
aren
ess
cam
paig
n by
pro
vidi
ng
a sa
mpl
e of
eac
h pu
blic
ity m
ater
ial
(booklets,leaflets,bannersand
post
ers.
..)
Yes
No
c c
2R
aisi
ng
awar
enes
s of
tour
ist
firm
s ab
out
envi
ronm
enta
l pr
otec
tion
and
clea
nlin
ess
Are
ther
e an
y ac
tions
or
stra
tegy
to ra
ise
awar
enes
s oftouristfirmsabout
envi
ronm
enta
l pro
tect
ion
and
clea
nlin
ess?
Are
ther
e an
y aw
aren
ess
cam
paig
ns
(pub
licity
, eve
nts,
com
petit
ions
, etc
.) ca
rrie
d ou
t abo
ut e
nviro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s ai
med
at e
mpl
oyee
s of
to
uris
t ent
erpr
ises
?
Pro
ve th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
by
just
ifyin
g ty
pes
of
cam
paig
ns a
nd ta
rget
ed to
uris
t firms
Yes
No
c c
How
ofte
n?Ju
stify
the
frequ
ency
____
times
(a
t lea
st
once
a y
ear
to g
et a
sc
ore)
Aw
aren
ess-
build
ing
abou
t Env
iron
men
tal
Pro
tect
ion
and
Cle
anlin
ess
Indi
cato
rs
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
Are
ther
e ap
prop
riate
mat
eria
ls a
nd
activ
ities
for t
he p
urpo
se?
Pro
vide
list
and
sam
ple
of
mat
eria
ls a
nd li
st o
f act
iviti
es u
sed
for t
he c
ampa
ign
purp
ose
Yes
No
c c
3R
aisi
ng
awar
enes
s of
to
uris
ts a
bout
en
viro
nmen
tal
prot
ectio
n an
d cl
eanl
ines
s
Are
ther
e an
y ac
tions
or
stra
tegy
to ra
ise
awar
enes
s of
tour
ists
abo
ut
envi
ronm
enta
l pro
tect
ion
and
clea
nlin
ess?
Are
tour
ists
mad
e aw
are
of th
e ci
ty’s
en
viro
nmen
tal p
rote
ctio
n an
d cl
eanl
ines
s ef
forts
and
regu
latio
ns?
Pro
ve th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
by
just
ifyin
g ty
pes
of
cam
paig
ns a
nd ta
rget
ed g
roup
s of
to
uris
ts
Yes
No
c c
How
ofte
n?Ju
stify
the
frequ
ency
____
times
( a
t lea
st
once
a y
ear
to g
et a
sc
ore
)
Are
ther
e ap
prop
riate
mat
eria
ls a
nd
activ
ities
for t
he p
urpo
se?
Just
ify th
at th
e m
ater
ials
and
ac
tiviti
es a
re a
dapt
ed to
and
un
ders
tand
able
for t
ouris
ts (t
he
exis
tenc
e of
boo
klet
s, b
anne
rs
and
post
ers
in E
nglis
h la
ngua
ge,
loca
tion
(at s
ensi
tive
area
s: p
arks
, riv
ersi
de, f
ores
t, et
c.)
Yes
No
c c
- N
umbe
r of
Det
aile
d In
dica
tors
: 3-
Num
ber
of C
rite
ria:
9To
tal
9
ASEAN Clean Tourist City Standard - Guideline44
1.5.
Tab
le o
f ass
essm
ent o
n 2
indi
cato
rs o
f Gre
en S
pace
s
GR
EE
N S
PA
CE
SR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nces
for
crite
ria
App
rais
alS
core
1Q
uant
ity o
f gre
en
spac
e in
the
city
Sur
face
are
a in
the
city
al
loca
ted
for g
reen
spa
ces
How
man
y pa
rks
are
ther
e in
the
city
?P
rovi
de:
-a m
ap in
dica
ting
park
s in
the
city
an
d its
tota
l num
ber
-par
k de
velo
pmen
t pro
ject
s in
pr
ogre
ss (s
ched
ule.
..)
____
____
_ (n
umbe
r)(a
t lea
st
one
to g
et
a sc
ore)
Wha
t is
the
prop
ortio
n of
gre
en s
pace
co
mpa
red
to to
tal s
urfa
ce a
rea
of th
e ci
ty?
Just
ify th
e pe
rcen
tage
of t
he g
reen
sp
ace
surfa
ce c
ompa
red
to to
tal
surfa
ce o
f the
city
____
___%
(A
t lea
st
5% to
get
a
scor
e)
2G
reen
spa
ce
mai
nten
ance
and
m
anag
emen
t
Are
ther
e m
easu
res
to
prop
erly
man
age
and
mai
ntai
n gr
een
spac
e in
the
city
?
Whi
ch in
stitu
tion
mai
ntai
ns a
nd m
anag
es
gree
n sp
aces
?P
rovi
de
-nam
e of
aut
horit
y in
cha
rge
(with
amunicipaldecision)and/ora
cont
ract
of m
aint
enan
ce w
ith a
co
mpa
ny-li
st o
f tas
ks-n
otic
e bo
ard
Pub
lic
auth
oriti
es
Priv
ate
com
pany
Other(i.e.
NGO)
(spe
cify
)
Non
e (N
o sc
ore)
c c c c
Is th
ere
a re
gula
r sch
edul
ed m
aint
enan
ce
and
man
agem
ent p
rogr
amm
e?P
rovi
de th
e m
onth
ly s
ched
ule
to
just
ify fr
eque
ncy
of m
aint
enan
ce
and
man
agem
ent
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline44
1.5.
Tab
le o
f ass
essm
ent o
n 2
indi
cato
rs o
f Gre
en S
pace
s
GR
EE
N S
PA
CE
SR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nces
for
crite
ria
App
rais
alS
core
1Q
uant
ity o
f gre
en
spac
e in
the
city
Sur
face
are
a in
the
city
al
loca
ted
for g
reen
spa
ces
How
man
y pa
rks
are
ther
e in
the
city
?P
rovi
de:
-a m
ap in
dica
ting
park
s in
the
city
an
d its
tota
l num
ber
-par
k de
velo
pmen
t pro
ject
s in
pr
ogre
ss (s
ched
ule.
..)
____
____
_ (n
umbe
r)(a
t lea
st
one
to g
et
a sc
ore)
Wha
t is
the
prop
ortio
n of
gre
en s
pace
co
mpa
red
to to
tal s
urfa
ce a
rea
of th
e ci
ty?
Just
ify th
e pe
rcen
tage
of t
he g
reen
sp
ace
surfa
ce c
ompa
red
to to
tal
surfa
ce o
f the
city
____
___%
(A
t lea
st
5% to
get
a
scor
e)
2G
reen
spa
ce
mai
nten
ance
and
m
anag
emen
t
Are
ther
e m
easu
res
to
prop
erly
man
age
and
mai
ntai
n gr
een
spac
e in
the
city
?
Whi
ch in
stitu
tion
mai
ntai
ns a
nd m
anag
es
gree
n sp
aces
?P
rovi
de
-nam
e of
aut
horit
y in
cha
rge
(with
amunicipaldecision)and/ora
cont
ract
of m
aint
enan
ce w
ith a
co
mpa
ny-li
st o
f tas
ks-n
otic
e bo
ard
Pub
lic
auth
oriti
es
Priv
ate
com
pany
Other(i.e.
NGO)
(spe
cify
)
Non
e (N
o sc
ore)
c c c c
Is th
ere
a re
gula
r sch
edul
ed m
aint
enan
ce
and
man
agem
ent p
rogr
amm
e?P
rovi
de th
e m
onth
ly s
ched
ule
to
just
ify fr
eque
ncy
of m
aint
enan
ce
and
man
agem
ent
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline 45
GR
EE
N S
PA
CE
SR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nces
for
crite
ria
App
rais
alS
core
1Q
uant
ity o
f gre
en
spac
e in
the
city
Sur
face
are
a in
the
city
al
loca
ted
for g
reen
spa
ces
How
man
y pa
rks
are
ther
e in
the
city
?P
rovi
de:
-a m
ap in
dica
ting
park
s in
the
city
an
d its
tota
l num
ber
-par
k de
velo
pmen
t pro
ject
s in
pr
ogre
ss (s
ched
ule.
..)
____
____
_ (n
umbe
r)(a
t lea
st
one
to g
et
a sc
ore)
Wha
t is
the
prop
ortio
n of
gre
en s
pace
co
mpa
red
to to
tal s
urfa
ce a
rea
of th
e ci
ty?
Just
ify th
e pe
rcen
tage
of t
he g
reen
sp
ace
surfa
ce c
ompa
red
to to
tal
surfa
ce o
f the
city
____
___%
(A
t lea
st
5% to
get
a
scor
e)
2G
reen
spa
ce
mai
nten
ance
and
m
anag
emen
t
Are
ther
e m
easu
res
to
prop
erly
man
age
and
mai
ntai
n gr
een
spac
e in
the
city
?
Whi
ch in
stitu
tion
mai
ntai
ns a
nd m
anag
es
gree
n sp
aces
?P
rovi
de
-nam
e of
aut
horit
y in
cha
rge
(with
amunicipaldecision)and/ora
cont
ract
of m
aint
enan
ce w
ith a
co
mpa
ny-li
st o
f tas
ks-n
otic
e bo
ard
Pub
lic
auth
oriti
es
Priv
ate
com
pany
Other(i.e.
NGO)
(spe
cify
)
Non
e (N
o sc
ore)
c c c c
Is th
ere
a re
gula
r sch
edul
ed m
aint
enan
ce
and
man
agem
ent p
rogr
amm
e?P
rovi
de th
e m
onth
ly s
ched
ule
to
just
ify fr
eque
ncy
of m
aint
enan
ce
and
man
agem
ent
Yes
No
c c
GR
EE
N S
PA
CE
SR
equi
rem
ent o
f maj
or
crite
ria
Cri
teri
aE
vide
nces
for
crite
ria
App
rais
alS
core
Are
ther
e en
viro
nmen
tal
man
agem
ent s
yste
ms
in p
lace
(e
nerg
y sa
ving
sys
tem
for l
ight
ing,
irr
igat
ion,
the
use
of o
rgan
ic
ferti
liser
, etc
.)?
Pro
vide
:-D
etai
l of l
ight
ing
syst
em-C
hoic
e of
spe
cies
-Rat
iona
l use
of n
atur
al re
sour
ces
(wat
erin
g sc
hedu
le)
-Qua
ntity
of o
rgan
ic fe
rtilis
er u
sed
for t
he p
arks
Yes
No
c c
- N
umbe
r of
Det
aile
d In
dica
tors
: 2-
Num
ber
of C
rite
ria:
5To
tal
5
ASEAN Clean Tourist City Standard - Guideline46
1.6.
Tab
le o
f ass
essm
ent o
n 4
indi
cato
rs o
f Hea
lth S
afet
y an
d Ur
ban
Safe
ty a
nd S
ecur
ity
HE
ALT
H S
AFE
TY A
ND
U
RB
AN
SA
FETY
AN
D
SE
CU
RIT
Y
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
1H
ealth
saf
ety
Doe
s he
alth
saf
ety
be
ensu
red
in th
e ci
ty?
Are
ther
e en
ough
hea
lth c
entre
s in
the
city
?P
rovi
de a
det
aile
d lis
t and
map
of
all
heal
th c
entre
s (s
taffs
, eq
uipm
ent a
nd s
ize
etc.
) in
the
city
an
d co
mpa
re it
to th
e to
tal n
umbe
r of
pop
ulat
ion
in th
e ci
ty (r
efer
to
the
late
st c
ensu
s da
ta)
Yes
(At l
east
1
for 5
00
inha
bita
nts
to g
et a
sc
ore)
No
c c
Are
ther
e en
ough
pha
rmac
ies
in th
e ci
ty?
Pro
vide
a li
st a
nd a
map
of
all p
harm
acie
s in
the
city
and
co
mpa
re it
to th
e to
tal n
umbe
r of
popu
latio
n in
the
city
(ref
er to
the
late
st c
ensu
s da
ta)
Yes
(At l
east
1
for 5
00
inha
bita
nts
to g
et a
sc
ore)
No
c c
Is th
ere
a sa
nita
tion
norm
for t
he p
lace
s w
here
tour
ists
con
greg
ate?
Providethespecificsanitation
norm
, if a
ny, f
or e
ach
plac
e w
here
to
uris
ts c
ongr
egat
e (r
esta
uran
ts,
mar
kets
, fas
t foo
d ou
tlets
, stre
et
vend
ors,
etc
.)
Yes
No
c c
How
ofte
n ar
e sa
nita
tion
insp
ectio
ns
carr
ied
out a
t are
as w
here
tour
ists
co
ngre
gate
(res
taur
ants
, mar
kets
, fas
t foo
d ou
tlets
, stre
et v
endo
rs, e
tc.…
)?
Pro
vide
nam
e of
the
auth
ority
in
char
ge o
f ins
pect
ion,
the
sche
dule
of
san
itatio
n in
spec
tion
and
the
annu
al re
port
with
the
date
of e
ach
insp
ectio
n
Mon
thly
or
mor
e of
ten
(At l
east
on
ce a
m
onth
to
get a
sco
re)
Less
than
on
ce a
m
onth
c c
ASEAN Clean Tourist City Standard - Guideline46
1.6.
Tab
le o
f ass
essm
ent o
n 4
indi
cato
rs o
f Hea
lth S
afet
y an
d Ur
ban
Safe
ty a
nd S
ecur
ity
HE
ALT
H S
AFE
TY A
ND
U
RB
AN
SA
FETY
AN
D
SE
CU
RIT
Y
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
1H
ealth
saf
ety
Doe
s he
alth
saf
ety
be
ensu
red
in th
e ci
ty?
Are
ther
e en
ough
hea
lth c
entre
s in
the
city
?P
rovi
de a
det
aile
d lis
t and
map
of
all
heal
th c
entre
s (s
taffs
, eq
uipm
ent a
nd s
ize
etc.
) in
the
city
an
d co
mpa
re it
to th
e to
tal n
umbe
r of
pop
ulat
ion
in th
e ci
ty (r
efer
to
the
late
st c
ensu
s da
ta)
Yes
(At l
east
1
for 5
00
inha
bita
nts
to g
et a
sc
ore)
No
c c
Are
ther
e en
ough
pha
rmac
ies
in th
e ci
ty?
Pro
vide
a li
st a
nd a
map
of
all p
harm
acie
s in
the
city
and
co
mpa
re it
to th
e to
tal n
umbe
r of
popu
latio
n in
the
city
(ref
er to
the
late
st c
ensu
s da
ta)
Yes
(At l
east
1
for 5
00
inha
bita
nts
to g
et a
sc
ore)
No
c c
Is th
ere
a sa
nita
tion
norm
for t
he p
lace
s w
here
tour
ists
con
greg
ate?
Providethespecificsanitation
norm
, if a
ny, f
or e
ach
plac
e w
here
to
uris
ts c
ongr
egat
e (r
esta
uran
ts,
mar
kets
, fas
t foo
d ou
tlets
, stre
et
vend
ors,
etc
.)
Yes
No
c c
How
ofte
n ar
e sa
nita
tion
insp
ectio
ns
carr
ied
out a
t are
as w
here
tour
ists
co
ngre
gate
(res
taur
ants
, mar
kets
, fas
t foo
d ou
tlets
, stre
et v
endo
rs, e
tc.…
)?
Pro
vide
nam
e of
the
auth
ority
in
char
ge o
f ins
pect
ion,
the
sche
dule
of
san
itatio
n in
spec
tion
and
the
annu
al re
port
with
the
date
of e
ach
insp
ectio
n
Mon
thly
or
mor
e of
ten
(At l
east
on
ce a
m
onth
to
get a
sco
re)
Less
than
on
ce a
m
onth
c c
ASEAN Clean Tourist City Standard - Guideline 47
HE
ALT
H S
AFE
TY A
ND
U
RB
AN
SA
FETY
AN
D
SE
CU
RIT
Y
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
2S
afet
y an
d se
curi
ty in
the
city
Qua
lity
of s
afet
y an
d se
curit
y in
the
city
Aretheresufficientpoliceofficersinthe
city
? (b
ased
on
indi
vidu
al c
ount
ry’s
nor
m)
Pro
vide
the
num
ber o
f pol
ice
officersinthecityandthe
coun
try’s
nor
m re
late
d to
th
is is
sue
Yes
No
c c
Is th
ere
a de
dica
ted
tour
ist p
olic
e un
it in
th
e ci
ty?
Pro
vide
:-g
over
nmen
t’s d
ecis
ion
on to
uris
t po
lice
unit
with
its
role
s an
d re
spon
sibi
litie
s-th
e lo
catio
ns o
f tou
rist p
olic
e un
it in
the
city
Yes
No
c c
Hav
e th
ey b
een
prop
erly
trai
ned
to d
eal
with
issu
es th
at to
uris
ts m
ay h
ave?
Pro
vide
det
ails
abo
ut tr
aini
ngs
conductedfortouristpoliceofficers
(type
of c
ours
es, m
ater
ials
, nu
mbe
r of i
ntak
e, e
tc.)
Yes
No
c c
3C
rim
e pr
even
tion
and
enfo
rcem
ent
of r
ules
Strategiesand/orspecific
mea
sure
s fo
r crim
e pr
even
tion
and
enfo
rcem
ent
of ru
les
Are
regu
latio
ns (p
rote
ctiv
e an
d pr
even
tive
mea
sure
s an
d ac
tiviti
es) a
gain
st il
lega
l ac
tiviti
es re
sulti
ng fr
om to
uris
m e
nfor
ced
to p
rote
ct th
e lo
cal p
opul
atio
n (i.
e. c
hild
prostitution,drugs,trafficking,smuggling,
dam
age
of e
nviro
nmen
tal a
nd c
ultu
ral
asse
ts e
tc.)?
Pro
ve:
- the
exi
sten
ce o
f rel
ated
law
s an
d re
gula
tions
- pro
tect
ive
and
prev
entiv
e m
easu
res
and
activ
ities
take
n by
au
thor
ities
- lat
est d
ata
of th
e nu
mbe
r of
tour
ism
-rel
ated
crim
es o
ccur
ring
in
the
city
Yes
No
c c
Are
aw
aren
ess
cam
paig
ns to
per
suad
e to
uris
ts n
ot to
indu
lge
in il
lega
l act
iviti
es
carr
ied
out r
egul
arly
?
Just
ify th
e ex
iste
nce
of a
war
enes
s ca
mpa
igns
(typ
e of
cam
paig
ns,
targ
eted
gro
ups
of to
uris
ts,
materials/meansandfrequency)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline48
HE
ALT
H S
AFE
TY A
ND
U
RB
AN
SA
FETY
AN
D
SE
CU
RIT
Y
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
4R
isk
man
agem
ent
stra
tegy
Strategiesand/orspecific
mea
sure
s fo
r ris
k m
anag
emen
t stra
tegy
(R
efer
to
Saf
ety
and
S
ecu
rity
Bes
t P
ract
ices
of
AS
EA
N)
Is th
ere
a ris
k m
anag
emen
t sys
tem
in
plac
e?Providedecisionand/ordocum
ents
rela
ted
to th
e ris
k m
anag
emen
t sy
stem
of t
he c
ity
Yes
No
c c
Is it
regu
larly
upd
ated
and
are
the
mai
n pe
ople
invo
lved
trai
ned
and
thei
r ski
lls
upda
ted?
Pro
vide
:- d
ate
and
deta
ils o
f eac
h up
date
- det
ails
abo
ut tr
aini
ng a
nd s
kills
up
date
for m
ain
peop
le in
volv
ed
Yes
No
c c
Is th
ere
a cr
isis
man
agem
ent s
yste
m in
pl
ace?
Providedecisionand/ordocum
ents
rela
ted
to c
risis
man
agem
ent
syst
em o
f the
city
Yes
No
c c
- N
umbe
r of
Det
aile
d In
dica
tors
: 2-
Num
ber
of C
rite
ria:
5To
tal
5
ASEAN Clean Tourist City Standard - Guideline48
HE
ALT
H S
AFE
TY A
ND
U
RB
AN
SA
FETY
AN
D
SE
CU
RIT
Y
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
4R
isk
man
agem
ent
stra
tegy
Strategiesand/orspecific
mea
sure
s fo
r ris
k m
anag
emen
t stra
tegy
(R
efer
to
Saf
ety
and
S
ecu
rity
Bes
t P
ract
ices
of
AS
EA
N)
Is th
ere
a ris
k m
anag
emen
t sys
tem
in
plac
e?Providedecisionand/ordocum
ents
rela
ted
to th
e ris
k m
anag
emen
t sy
stem
of t
he c
ity
Yes
No
c c
Is it
regu
larly
upd
ated
and
are
the
mai
n pe
ople
invo
lved
trai
ned
and
thei
r ski
lls
upda
ted?
Pro
vide
:- d
ate
and
deta
ils o
f eac
h up
date
- det
ails
abo
ut tr
aini
ng a
nd s
kills
up
date
for m
ain
peop
le in
volv
ed
Yes
No
c c
Is th
ere
a cr
isis
man
agem
ent s
yste
m in
pl
ace?
Providedecisionand/ordocum
ents
rela
ted
to c
risis
man
agem
ent
syst
em o
f the
city
Yes
No
c c
- N
umbe
r of
Det
aile
d In
dica
tors
: 2-
Num
ber
of C
rite
ria:
5To
tal
5
ASEAN Clean Tourist City Standard - Guideline 49
1.7.
Tab
le o
f ass
essm
ent o
n 5
indi
cato
rs o
f Tou
rism
Infra
stru
ctur
e an
d Fa
cilit
ies
TOU
RIS
M
INFR
AS
TRU
CTU
RE
A
ND
FA
CIL
ITIE
S
IND
ICA
TOR
S
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
1P
lann
ing
for
tour
ism
Exi
sten
ce o
f a to
uris
m
mas
ter p
lan
bein
g im
plem
ente
d an
d re
gula
rly
upda
ted
Has
a to
uris
m m
aste
r pla
n fo
r the
city
bee
n fo
rmul
ated
?Providedecisionand/ordocum
ents
rela
ted
to to
uris
m m
aste
r pla
n fo
r th
e ci
ty
Yes
No
c c
Is it
bei
ng im
plem
ente
d?P
rovi
de th
e na
me
of re
spon
sibl
e authorities/institutions,detailed
activ
ities
and
mea
sure
s ta
ken
plac
e to
impl
emen
t the
mas
ter p
lan
Yes
No
c c
Is it
mon
itore
d an
d ad
apte
d on
a re
gula
r ba
sis
(at l
east
eve
ry 2
yea
rs)?
Providemonitoringtools/
mec
hani
sm, t
he s
ched
ule
and
revi
ewin
g pr
oced
ure
(at l
east
eve
ry
2 ye
ars)
Yes
No
c c
2In
form
atio
n ce
ntre
s, s
igna
ge
and
tour
ist m
aps
Qua
lity
of in
form
atio
n ce
ntre
s, s
igna
ge a
nd to
uris
t m
aps
Aretheresufficienttouristinformation
cent
res
or p
oint
s in
the
city
?P
rovi
de
-amapoftourismofficeand
touristinformationcentres/points
- res
pons
ible
aut
horit
ies
- sta
ffs w
ho c
an c
omm
unic
ate
with
to
uris
ts- w
orki
ng h
ours
- ava
ilabl
e m
ater
ials
Yes
(At l
east
on
e at
ea
ch m
ain
tour
ist s
ite
to g
et a
sc
ore)
No
c c
Are
the
tour
ist a
ttrac
tions
of t
he c
ity
prop
erly
sig
npos
ted?
Pro
vide
a m
ap in
dica
ting
tour
ist
attra
ctio
ns a
nd s
ignp
osts
sh
owca
sing
its
loca
tions
(pho
tos
as e
vide
nce)
Yes
No
c c
Are
sig
npos
ts a
lso
in E
nglis
h?P
rove
that
inte
rnat
iona
l lan
guag
es,
espe
cial
ly E
nglis
h, a
re u
sed
on
sign
post
s (p
hoto
s as
evi
denc
e)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline50
TOU
RIS
M
INFR
AS
TRU
CTU
RE
A
ND
FA
CIL
ITIE
S
IND
ICA
TOR
S
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
Is th
ere
a to
uris
t map
for t
he c
ity?
Pro
vide
a s
ampl
e of
tour
ist m
ap fo
r th
e ci
tyY
esN
oc c
Are
the
map
and
oth
er to
uris
t inf
orm
atio
n w
ell d
isse
min
ated
at p
lace
s w
here
tour
ists
co
ngre
gate
in th
e ci
ty?
Justifymaterials/meansfor
diss
emin
atio
n an
d pr
ove
the
actio
ns ta
ken
at p
lace
s w
here
to
uris
ts c
ongr
egat
e in
the
city
(with
schedule/frequency)
Yes
No
c c
3Lo
catio
n of
sh
oppi
ng c
entr
es
and
reta
il ou
tlets
Exi
sten
ce o
f sho
ppin
g ce
ntre
s an
d re
tail
outle
tsA
re s
hopp
ing
cent
res
and
shop
ping
out
lets
w
ithin
a re
ason
able
dis
tanc
e of
are
as
whe
re to
uris
ts c
ongr
egat
e (i.
e. a
ttrac
tions
, ho
tels
, etc
.)?
Pro
vide
a m
ap in
dica
ting
the
loca
tions
of s
hopp
ing
cent
res
and
shop
ping
out
lets
and
the
dist
ance
to
tour
ist a
reas
(attr
actio
ns, h
otel
s,
etc.
)
Yes
No
c c
Are
ther
e ha
ndic
raft
cent
res
near
tour
ist
area
?P
rovi
de a
map
indi
catin
g lo
catio
ns
of h
andi
craf
ts c
entre
s ( s
peci
fyin
g si
ze, p
rodu
cts,
etc
.) an
d th
e di
stan
ce to
tour
ist a
reas
Yes
No
c c
Are
the
hand
icra
fts o
n sa
le o
f goo
d qu
ality
an
d re
pres
enta
tive
of th
e ci
ty?
Provethequalityandtheorigin/
iden
tity
of h
andi
craf
ts o
n sa
leY
esN
oc c
Are
loca
l pro
duct
s av
aila
ble
on s
ale?
Pro
ve th
e pr
esen
ce o
f loc
al
prod
ucts
on
sale
for t
ouris
ts
(spe
cify
ing
type
s of
pro
duct
s,
loca
tion
of s
hops
, etc
.)
Yes
No
c c
4Le
isur
e ar
eas
(tou
rist
are
as,
publ
ic p
arks
, sp
orts
and
re
crea
tion,
etc
.)
Exi
sten
ce a
nd in
dica
tion
of
leis
ure
area
sA
re le
isur
e ar
eas
in th
e ci
ty c
lear
ly
indi
cate
d an
d av
aila
ble
to to
uris
ts?
Pro
ve th
e ex
iste
nce
of le
isur
e ar
eas
in th
e ci
ty w
ith a
map
in
dica
ting
its lo
catio
ns (j
ustif
ying
its
sign
post
s)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline50
TOU
RIS
M
INFR
AS
TRU
CTU
RE
A
ND
FA
CIL
ITIE
S
IND
ICA
TOR
S
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
Is th
ere
a to
uris
t map
for t
he c
ity?
Pro
vide
a s
ampl
e of
tour
ist m
ap fo
r th
e ci
tyY
esN
oc c
Are
the
map
and
oth
er to
uris
t inf
orm
atio
n w
ell d
isse
min
ated
at p
lace
s w
here
tour
ists
co
ngre
gate
in th
e ci
ty?
Justifymaterials/meansfor
diss
emin
atio
n an
d pr
ove
the
actio
ns ta
ken
at p
lace
s w
here
to
uris
ts c
ongr
egat
e in
the
city
(with
schedule/frequency)
Yes
No
c c
3Lo
catio
n of
sh
oppi
ng c
entr
es
and
reta
il ou
tlets
Exi
sten
ce o
f sho
ppin
g ce
ntre
s an
d re
tail
outle
tsA
re s
hopp
ing
cent
res
and
shop
ping
out
lets
w
ithin
a re
ason
able
dis
tanc
e of
are
as
whe
re to
uris
ts c
ongr
egat
e (i.
e. a
ttrac
tions
, ho
tels
, etc
.)?
Pro
vide
a m
ap in
dica
ting
the
loca
tions
of s
hopp
ing
cent
res
and
shop
ping
out
lets
and
the
dist
ance
to
tour
ist a
reas
(attr
actio
ns, h
otel
s,
etc.
)
Yes
No
c c
Are
ther
e ha
ndic
raft
cent
res
near
tour
ist
area
?P
rovi
de a
map
indi
catin
g lo
catio
ns
of h
andi
craf
ts c
entre
s ( s
peci
fyin
g si
ze, p
rodu
cts,
etc
.) an
d th
e di
stan
ce to
tour
ist a
reas
Yes
No
c c
Are
the
hand
icra
fts o
n sa
le o
f goo
d qu
ality
an
d re
pres
enta
tive
of th
e ci
ty?
Provethequalityandtheorigin/
iden
tity
of h
andi
craf
ts o
n sa
leY
esN
oc c
Are
loca
l pro
duct
s av
aila
ble
on s
ale?
Pro
ve th
e pr
esen
ce o
f loc
al
prod
ucts
on
sale
for t
ouris
ts
(spe
cify
ing
type
s of
pro
duct
s,
loca
tion
of s
hops
, etc
.)
Yes
No
c c
4Le
isur
e ar
eas
(tou
rist
are
as,
publ
ic p
arks
, sp
orts
and
re
crea
tion,
etc
.)
Exi
sten
ce a
nd in
dica
tion
of
leis
ure
area
sA
re le
isur
e ar
eas
in th
e ci
ty c
lear
ly
indi
cate
d an
d av
aila
ble
to to
uris
ts?
Pro
ve th
e ex
iste
nce
of le
isur
e ar
eas
in th
e ci
ty w
ith a
map
in
dica
ting
its lo
catio
ns (j
ustif
ying
its
sign
post
s)
Yes
No
c c
ASEAN Clean Tourist City Standard - Guideline 51
TOU
RIS
M
INFR
AS
TRU
CTU
RE
A
ND
FA
CIL
ITIE
S
IND
ICA
TOR
S
Req
uire
men
t of m
ajor
cr
iteri
aC
rite
ria
Evi
denc
es fo
r cr
iteri
aA
ppra
isal
Sco
re
Are
thes
e af
ford
able
to lo
cal r
esid
ents
?P
rovi
de th
e ra
nge
of p
rices
w
heth
er it
is a
fford
able
for l
ocal
re
side
nts
(any
spe
cial
pric
e fo
r lo
cal r
esid
ents
?)
Yes
No
c c
5Le
vel o
f tou
rist
sa
tisfa
ctio
nE
xist
ence
of s
urve
ys d
one
to p
rove
the
leve
l of t
ouris
t sa
tisfa
ctio
n
Are
sur
veys
regu
larly
car
ried
out t
o ga
uge
tour
ist s
atis
fact
ion
with
the
clea
nlin
ess,
w
elco
me
and
hosp
italit
y, s
ecur
ity, a
nd th
e ap
prec
iatio
n of
dec
or a
nd th
e en
viro
nmen
t of
the
city
?
Just
ify:
-type
s of
sur
veys
car
ried
out
-targ
ets
(loca
l and
inte
rnat
iona
l to
uris
ts)
-obj
ectiv
es o
f the
sur
veys
-schedule/frequency
Yes
No
c c
Whatpercentageoftouristsissatisfied?
Pro
vide
the
resu
lts (s
tatis
tics)
of
the
surv
eys
mos
t rec
ently
co
nduc
ted
to g
auge
tour
ist
satis
fact
ion
____
__%
(A
t lea
st
70%
to g
et
a sc
ore)
How
ofte
n ar
e th
ey c
arrie
d ou
t?P
rovi
de th
e sc
hedu
le o
f the
su
rvey
s to
just
ify th
e fre
quen
cyOncea
year
or
mor
e of
ten
(At l
east
an
nual
ly
to g
et a
sc
ore)
Less
than
on
ce a
ye
ar
c c
Hav
e th
e re
sults
of t
he s
urve
ys le
d to
ac
tions
to im
prov
e th
e si
tuat
ion?
Pro
ve th
e im
plem
enta
tion
of
actions/measuresbasedon
the
outc
omes
of t
he s
urve
ys to
im
prov
e th
e si
tuat
ion
(aut
horit
y in
charge,typesofactions/measures,
etc.
)
Yes
No
c c
- N
umbe
r of
Det
aile
d In
dica
tors
: 5-
Num
ber
of C
rite
ria:
18
Tota
l18
ASEAN Clean Tourist City Standard52
ASEAN Clean Tourist City Standard52
one vision one identity
one community
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