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ASEAN CLEAN TOURIST CITY STANDARD

www.asean.org

@ASEAN

ASEAN

ASEAN: A Community of Opportunities


The ASEAN SecretariatJakarta

ASEAN Clean Tourist City Standard

The Association of Southeast Asian Nations (ASEAN) was established on 8 August 1967. The Member States of the Association are Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand and Viet Nam. The ASEAN Secretariat is based in Jakarta, Indonesia.

For inquiries, contact:The ASEAN SecretariatPublic Outreach and Civil Society Division70A Jalan SisingamangarajaJakarta 12110IndonesiaPhone : (62 21) 724-3372, 726-2991Fax : (62 21) 739-8234, 724-3504E-mail : [email protected]

Catalogue-in-Publication Data

ASEAN Clean Tourist City StandardJakarta: ASEAN Secretariat, January 2016

338.47911. ASEAN – Tourism 2. Tourism Standard – Tourism Guidelines

ISBN 978-602-0980-72

General information on ASEAN appears online at the ASEAN Website: www.asean.org

The text of this publication may be freely quoted or reprinted, provided proper acknowledgement is given and a copy containing the reprinted material is sent to Public Outreach and Civil Society Division of the ASEAN Secretariat, Jakarta

Copyright Association of Southeast Asian Nations (ASEAN) 2016.All rights reserved

vASEAN Clean Tourist City Standard - Index

INDEX

I. ASEAN CLEAN TOURIST CITY STANDARD1. Foreword 12. Introduction 13. Scope 24. Terms and Definitions 3 4.1. Cleanliness 3 4.2. Congestion Charge Zone 3 4.3. Environmentally-Friendly Vehicle 3 4.4. Environmental Regulation 3 4.5. Green Spaces 3 4.6. Health Centres 3 4.7. Illegal Activities 3 4.8. Norm 3 4.9. Planned Tourist itineraries 3 4.10. Pollution (water, air, and noise) 4 4.11. Public Area 4 4.12. Raising Awareness 4 4.13. Recycling 4 4.14. Renewable Energy 4 4.15. Risk Management 4 4.16. Tourist City 4 4.17. Tourism Infrastructure 4 4.18. Tourist Police 4 4.19. Urban Planning 5 4.20. Waste Management 55. Indicators 5 5.1. Environmental Management 5 5.1.1. Urban planning 5 5.1.2. Environmental regulations 6 5.1.3. Pollution (water, air and noise) 6 5.1.4. Environmentally friendly transport 6 5.1.5. Sustainable use of energy 6 5.2. Cleanliness 6 5.2.1. Cleanliness of public area 7 5.2.2. Cleanliness of public toilets 7 5.2.3. Cleanliness of tourist sites (museums, temples, parks, beaches etc.…) 7 5.2.4. Cleanliness along the main roads 7 5.3. Waste Management 7 5.3.1. Liquid waste collection 7 5.3.2. Solid waste collection 8 5.3.3. Liquid waste storage and treatment 8 5.3.4. Solid waste storage and treatment 8 5.3.5. Recycling 8

vi ASEAN Clean Tourist City Standard - Index


5.4. Awareness-building about Environmental Protection and Cleanliness 8 5.4.1. Raising awareness of local people about environmental protection and cleanliness 9 5.4.2. Raising awareness of tourism service providers about environmental protection and cleanliness 9 5.4.3. Raising awareness of tourists about environmental protection and cleanliness 9 5.5. Green Spaces 9 5.5.1. Quantity of green space in the city 10 5.5.2. Green space maintenance and management 10 5.6. Health Safety and Urban Safety and Security 10 5.6.1. Health safety 10 5.6.2. Safety and security in the city 10 5.6.3. Crime prevention and enforcement of rules (child prostitution, drugs etc.) 11 5.6.4. Risk management strategy 11 5.7. Tourism Infrastructure and Facilities 11 5.7.1. Planning for tourism 11 5.7.2. Information centres, signage and tourist maps 11 5.7.3. Location of shopping centres and retail outlets 12 5.7.4. Leisure areas (tourist areas, public parks, sports and recreation...) 12 5.7.5. Level of tourist satisfaction 126. Criteria 13 6.1. Table of assessment on 5 indicators of environmental management 13 6.2. Table of assessment on 4 indicators of cleanliness 15 6.3. Table of assessment on 5 indicators of waste management 17 6.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators 19 6.5. Table of assessment on 2 indicators of green spaces 20 6.6. Table of assessment on 4 indicators of health safety and urban safety and security 21 6.7. Table of assessment on 5 indicators of tourism infrastructure and facilities indicators 237. Label 25 7.1. Label 25 7.2. Awards 25 7.3. CertificationProcess 25

II. ASEAN CLEAN TOURIST CITY STANDARD - GUIDELINE1. Criteria 29 1.1. Table of assessment on 5 indicators of Environmental Management 29 1.2. Table of assessment on 4 indicators of Cleanliness 34 1.3. Table of assessment on 5 indicators of Waste Management 38 1.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators 42 1.5. Table of assessment on 2 indicators of Green Spaces 44 1.6. Table of assessment on 4 indicators of Health Safety and Urban Safety and Security 46 1.7. Table of assessment on 5 indicators of Tourism Infrastructure and Facilities 49

vi ASEAN Clean Tourist City Standard - Index


5.4. Awareness-building about Environmental Protection and Cleanliness 8 5.4.1. Raising awareness of local people about environmental protection and cleanliness 9 5.4.2. Raising awareness of tourism service providers about environmental protection and cleanliness 9 5.4.3. Raising awareness of tourists about environmental protection and cleanliness 9 5.5. Green Spaces 9 5.5.1. Quantity of green space in the city 10 5.5.2. Green space maintenance and management 10 5.6. Health Safety and Urban Safety and Security 10 5.6.1. Health safety 10 5.6.2. Safety and security in the city 10 5.6.3. Crime prevention and enforcement of rules (child prostitution, drugs etc.) 11 5.6.4. Risk management strategy 11 5.7. Tourism Infrastructure and Facilities 11 5.7.1. Planning for tourism 11 5.7.2. Information centres, signage and tourist maps 11 5.7.3. Location of shopping centres and retail outlets 12 5.7.4. Leisure areas (tourist areas, public parks, sports and recreation...) 12 5.7.5. Level of tourist satisfaction 126. Criteria 13 6.1. Table of assessment on 5 indicators of environmental management 13 6.2. Table of assessment on 4 indicators of cleanliness 15 6.3. Table of assessment on 5 indicators of waste management 17 6.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators 19 6.5. Table of assessment on 2 indicators of green spaces 20 6.6. Table of assessment on 4 indicators of health safety and urban safety and security 21 6.7. Table of assessment on 5 indicators of tourism infrastructure and facilities indicators 237. Label 25 7.1. Label 25 7.2. Awards 25 7.3. CertificationProcess 25

II. ASEAN CLEAN TOURIST CITY STANDARD - GUIDELINE1. Criteria 29 1.1. Table of assessment on 5 indicators of Environmental Management 29 1.2. Table of assessment on 4 indicators of Cleanliness 34 1.3. Table of assessment on 5 indicators of Waste Management 38 1.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators 42 1.5. Table of assessment on 2 indicators of Green Spaces 44 1.6. Table of assessment on 4 indicators of Health Safety and Urban Safety and Security 46 1.7. Table of assessment on 5 indicators of Tourism Infrastructure and Facilities 49

ASEAN Clean Tourist City Standard vii


I

ASEAN Clean Tourist City Standardviii

ASEAN Clean Tourist City Standardviii ASEAN Clean Tourist City Standard 1

1. Foreword

The purpose of the ASEAN Clean Tourist City Standard (ACTCS) is to provide ASEAN member

countries with a tool that will improve the quality of tourism in their cities, increase their marketing

competitiveness but also improve the situation of local residents and their livelihood by alleviating

poverty. It is also designed to protect the environment thus responding to the impacts of climate

change and contributing to the sustainable development of ASEAN cities. It is vital to note that the

ASEAN Tourism Strategic Plan 2011-2015 (ATSP) has indicated the enhancement of the ability

of ASEAN tourism to address the climate change issue as one of the priority actions in order to

accomplish its strategic directions aimed at increasing the quality of services and facilities in the

region.

The standard is based on a series of indicators that will evaluate how sustainable ASEAN cities

currently are, the quality of the tourism they offer and identify areas that can be improved. It will

provide ASEAN member countries with benchmarks to aim for and ultimately lead to greater tourist

satisfaction, greater numbers of visitors and better conditions for the local population.

2. Introduction

Tourism in Southeast Asia has developed rapidly as the region is becoming one of the prime

destinations on the world tourism map. Tourism is considered to be one of the main sectors for

national and regional economic development.

In any discussion of economic development, growth is not an end in itself...the fundamental objective

should not be growth but rather broad progress in living standards. After all, growth is an imperfect

proxy for thepaceandbreadthofprogress in livingstandards.Butwhile itmaynotbesufficient

for economic success, it certainly is necessary. In all societies, socioeconomic progress is simply

not possible without rising employment, income and wealth. Thus, both the quantity and quality of

growth matter. The ultimate objective must be to generate Big growth—i.e. strong growth that is also

Balanced in the sense of being resilient and stable rather than exacerbating inequality, and of course

Green in the sense of ensuring environmentally sustainable development. Green growth is therefore

best understood as a new paradigm to create a new model that produces faster but also wider, more

resilient and more environmentally sustainable economic progress. Tourism can play a key role in

achieving the quantitative and qualitative aspects of growth.

While cities are well developed across the region, some are only just emerging as tourism destinations.

This is the ideal opportunity to encourage cities to develop as they are gateways to the country

firstwelcomingtourists.Itiscrucialfornationalandregionaltourismdevelopmenttomaintainand

enhance the good image and reputation of cities— the ‘face’ of the country—where cultural, natural

and man-made attractions exist.

ASEAN Clean Tourist City Standard2

It is strategically important for cities to strive to develop beautiful areas, improve their environment

and sanitation, enhance urban spaces and promote the attractions they have to offer. Certainly, the

tourist hospitality and welcome in urban areas are very important because many tourist attractions are

located in and adjacent to the cities. The local authorities must seriously consider the environmental

aspectsandlivingstandardsintheircitiesiftheyaretoprovidehospitalityandtofulfilltouristneeds.

Thus introducing and establishing the ASEAN Clean Tourist City Standard is necessary, providing

ASEAN member states with common benchmarks to aim for in order to achieve greater tourist


3. Scope

Thestandardfocusesontouristcitieswherethereisflowofvisitorsandwherecultural,naturaland/

or man-made attractions exist.

The indicators evaluated in the ACTCS are based on the following:

• EnvironmentalManagement

• Cleanliness

• WasteManagement

• Awareness-buildingaboutEnvironmentalProtectionandCleanliness

• GreenSpaces

• HealthSafetyandUrbanSafetyandSecurity

• TourismInfrastructureandFacilities

ASEAN comprises 10 countries with different levels of tourism development, different volumes and

types of visitors, different economic, environmental and social impacts from tourism and different

political systems and organisation with distinct policies, rules and regulations. Therefore for ACTCS

to be successful and relevant to each country the indicators selected for the regional standard must

be:

• genericallyapplicabletoallcountries

• agreedbythemajorityofthememberstates

• flexible

• easytomeasureandtomonitor

Becauseofitsflexiblenature,theregionalstandardwouldberevisedevery3yearsifneeded.


It is strategically important for cities to strive to develop beautiful areas, improve their environment

and sanitation, enhance urban spaces and promote the attractions they have to offer. Certainly, the

tourist hospitality and welcome in urban areas are very important because many tourist attractions are

located in and adjacent to the cities. The local authorities must seriously consider the environmental

aspectsandlivingstandardsintheircitiesiftheyaretoprovidehospitalityandtofulfilltouristneeds.

Thus introducing and establishing the ASEAN Clean Tourist City Standard is necessary, providing

ASEAN member states with common benchmarks to aim for in order to achieve greater tourist


3. Scope

Thestandardfocusesontouristcitieswherethereisflowofvisitorsandwherecultural,naturaland/

or man-made attractions exist.

The indicators evaluated in the ACTCS are based on the following:

• EnvironmentalManagement

• Cleanliness

• WasteManagement

• Awareness-buildingaboutEnvironmentalProtectionandCleanliness

• GreenSpaces

• HealthSafetyandUrbanSafetyandSecurity

• TourismInfrastructureandFacilities

ASEAN comprises 10 countries with different levels of tourism development, different volumes and

types of visitors, different economic, environmental and social impacts from tourism and different

political systems and organisation with distinct policies, rules and regulations. Therefore for ACTCS

to be successful and relevant to each country the indicators selected for the regional standard must

be:

• genericallyapplicabletoallcountries

• agreedbythemajorityofthememberstates

• flexible

• easytomeasureandtomonitor

Becauseofitsflexiblenature,theregionalstandardwouldberevisedevery3yearsifneeded.

ASEAN Clean Tourist City Standard 3

4. Terms and Definitions

ForthepurposesofthisASEANCleanTouristCityStandard,thefollowingterms&definitionsapply.

4.1. Cleanliness

Refers to clean and sanitary environment at tourist sites, hotels, restaurants, public places

...etc., including the quality of air, drinking water, and the liquid and solid waste collection and

management system.

4.2. Congestion Charge Zone

Refers to the zonewhere there is excessive traffic or people,makingmovement slow or

difficult.Vehiclesaccessingtheareaneedtopaycharges.

4.3. Environmentally-Friendly Vehicle

Refers to a vehicle that has less harmful impacts on the environment than other comparable

engine vehicles running on gasoline or diesel, or one that uses alternative fuels. This kind of

vehicleisspecificallydesignedtominimizeharmtothenaturalenvirnoment.

4.4. Environmental Regulation

Refers to the rules and regulations concerning controlling impacts on the environment and

environmental protection such as air pollution, water pollution, noise pollution, waste control

and collection…etc.

4.5. Green Spaces

Refertolocationsinurbanareasaccessibletothepublic,decoratedwithflowers,trees,or

grass…

4.6. Health centres

Refer to places offering health services. Normally, a health centre refers to a place that houses

a medical practice and offers healthcare services.

4.7. Illegal Activities

Refer to activities that are against the law, such as crime, drug trafficking, damage of

environmental and cultural assets, etc.

4.8. Norm

Refers to standard pattern of behaviour that is considered normal and needs to be enforced

in a society. More precisely, it refers to enforceable rules by law.

4.9. Planned Tourist itineraries

Refers to plans that are set up by the local authorities, or by tour operators, showing the

location of tourist attractions and sites.


4.10. Pollution (water, air, and noise)

Refers to all activities of local people, tourists, businesses, etc… that do not meet the national

standard (including water quality, air quality, and noise levels).

4.11. Public Area

Refers to public place where local people and tourists congregate (including administrative

buildings to serve the public and equipment in public areas such as benches, public

transportation, etc…).

4.12. Raising Awareness

Refers to activities that are comprised of three main components: awareness raising objectives,

goals to be implemented, and support documents that are used to provide information. The

awareness-building about environmental protection and cleanliness refers to sensitising

localpeople, touristsand relevantstakeholdersabout thebenefitsofcleanliness,hygiene,

sanitation, and healthy environment.

4.13. Recycling

Refers to the process of recycling used materials (waste) into new products to prevent waste

of potentially useful materials, reducing energy usage, reducing air pollution (from incineration)

andwaterpollution(fromlandfilling)bydecreasingtheneedforconventionalwastedisposal,

and lowering greenhouse gas emissions.

4.14. Renewable Energy

Refers to any form of energy obtained from naturally generated energy sources such as the

sun, wind, waves or another natural renewable source, in contrast to energy generated from

fuels.

4.15. Risk Management

Refers to an authority-made mechanism and measures for preventing and managing

unexpected risks and disasters.

4.16. Tourist City

Referstocitieswherethereisflowofvisitorsandwheretherearecultural,naturaland/orman-

made attractions.

4.17. Tourism Infrastructure

Refers to the services and facilities in place that facilitate and improve travel and tourism in the

city, including all supporting infrastructures such as information centres, signage, etc.

4.18. Tourist Police

Refers to the especially trained authority responsible for dealing with problems involving

tourists in the city.


4.10. Pollution (water, air, and noise)

Refers to all activities of local people, tourists, businesses, etc… that do not meet the national

standard (including water quality, air quality, and noise levels).

4.11. Public Area

Refers to public place where local people and tourists congregate (including administrative

buildings to serve the public and equipment in public areas such as benches, public

transportation, etc…).

4.12. Raising Awareness

Refers to activities that are comprised of three main components: awareness raising objectives,

goals to be implemented, and support documents that are used to provide information. The

awareness-building about environmental protection and cleanliness refers to sensitising

localpeople, touristsand relevantstakeholdersabout thebenefitsofcleanliness,hygiene,

sanitation, and healthy environment.

4.13. Recycling

Refers to the process of recycling used materials (waste) into new products to prevent waste

of potentially useful materials, reducing energy usage, reducing air pollution (from incineration)

andwaterpollution(fromlandfilling)bydecreasingtheneedforconventionalwastedisposal,

and lowering greenhouse gas emissions.

4.14. Renewable Energy

Refers to any form of energy obtained from naturally generated energy sources such as the

sun, wind, waves or another natural renewable source, in contrast to energy generated from

fuels.

4.15. Risk Management

Refers to an authority-made mechanism and measures for preventing and managing

unexpected risks and disasters.

4.16. Tourist City

Referstocitieswherethereisflowofvisitorsandwheretherearecultural,naturaland/orman-

made attractions.

4.17. Tourism Infrastructure

Refers to the services and facilities in place that facilitate and improve travel and tourism in the

city, including all supporting infrastructures such as information centres, signage, etc.

4.18. Tourist Police

Refers to the especially trained authority responsible for dealing with problems involving

tourists in the city.


4.19. Urban Planning

Refers to the plans formulated by the urban authorities to ensure sustainable urban development

such as land use planning, zoning, environmental planning and transport planning.

4.20. Waste Management

Refers to measures taken by the urban authorities to collect, categorise, and store liquid and

solidwasteinanefficientandproperway.

5. Indicators

5.1. Environmental Management

The environmental management refers to a bundle of methodologies taking a consideration

of the impact on environment which can be derived from the development activities of the

country, cities or is to arrange for any development project.

The evaluation of the impact on the environment of each activity has been made at different

levels and in diverse ways. At the same time, a wide variety of activities we can implement to

respond to the issues are as follows: Awareness raising, restriction or other prohibitions and

urban development plan, etc.

This indicator is an undeniably important element that we have seen in almost all policies

relating to the improvement and enhancement of living standards of the general public. It is

certain that we can notice that the basic indicator gathered all of the components—indicating

the measurement of current situation of surrounding environment at the living atmosphere

by focusing on the main parts of public health’s component such as: air quality, generally

using water quality, pure drinking water quality, etc. Thus, the ACTCS is aimed at promoting

and encouraging the cities to announce and stun the people within the boundaries of their

competence as well as the visitors to their cities in order to be aware of environmental situation

whereby they are living and visiting.

Furthermore, certain detailed indicators of this indicator have the objective of encouraging all

the candidacy cities to start undertaking the preventive measure against any activity which

has an adverse effect on the living standards and pushing for the implementation of their

urban development plan to be sure about the positive and negative impacts which might be

caused by the cities’ development activities. The indicator also wishes to raise awareness of

the cities about the use of renewable energy.

5.1.1. Urban planning

This measures whether land use planning, zoning, environmental planning and

transportation planning are implemented by the city authorities to ensure the controlled

sustainable growth of the city.


5.1.2. Environmental regulations

The indicator measures whether environmental regulations controlling the operation of

tourism businesses exist and whether they are enforced by local authority’s sanctions

(i.e.forflauntingplanningregulation,disregardingwastetreatmentrulesetc.…).

5.1.3. Pollution (water, air and noise)

This assesses the level water pollution and whether it is within acceptable norms set

outbyofficialregulations.Itmayrefertorivers(suchasSiemReaporPhnomPenh

in Cambodia), seawater along the coastal areas (such as Kompongsom and Kep in

Cambodia) as well as drinking water.

It also assesses air quality in the city and the measures put in place to improve it (i.e.

trafficjamreductioninitiatives,useoffuel….),thelevelofnoisepollutionandwhether

rules are in place and enforced to keep noise within acceptable norms.

5.1.4. Environmentally friendly transport

This looks at the type transport used in the city (both public and private) and their

environmental impact. The use of environmentally-friendly vehicles is encouraged (buses

with pollution control mechanisms, electric cars, as well as congestion charge zones…).

5.1.5. Sustainable use of energy

Thisreferstoenergysavingandefficiencydevicesusedintouristbusinesses(eco

light bulbs, on-off switches, the use of key cards, etc.…), the use of renewable energy

(solar, wind, etc.…), and awareness and commitment of tourism firms to energy

savingandefficiency.

5.2. Cleanliness

The public gathering place is a place where many people can make mutual interrelationship.

The cleanliness along the public is reliant on individual behaviour and the attention to take care

of that place. Besides, the cleanliness along the public gathering places is an important factor

affecting the common welfare of all people. In fact, the cleanliness along the public gathering

placessignificantlycontributestoimprovetheirlivingstandardsandtheurbanbeauty,which

is an unavoidable requirement for tourists.

In this indicator, we take into consideration the cleanliness along the public gathering places

such as the public buildings, information centres, green areas, commercial centres, resorts

and parks, the main roads, and the public toilets, etc.

It will focus on the reality of common views along the public gathering places of the cities and

measures the limitation of the attention to the municipal authority’s cleanliness. In general, the

urban visitors as well as the general public are attracted with the appearances of their visiting

places. And this is also the condition to enhance each urban prestige.


5.1.2. Environmental regulations

The indicator measures whether environmental regulations controlling the operation of

tourism businesses exist and whether they are enforced by local authority’s sanctions

(i.e.forflauntingplanningregulation,disregardingwastetreatmentrulesetc.…).

5.1.3. Pollution (water, air and noise)

This assesses the level water pollution and whether it is within acceptable norms set

outbyofficialregulations.Itmayrefertorivers(suchasSiemReaporPhnomPenh

in Cambodia), seawater along the coastal areas (such as Kompongsom and Kep in

Cambodia) as well as drinking water.

It also assesses air quality in the city and the measures put in place to improve it (i.e.

trafficjamreductioninitiatives,useoffuel….),thelevelofnoisepollutionandwhether

rules are in place and enforced to keep noise within acceptable norms.

5.1.4. Environmentally friendly transport

This looks at the type transport used in the city (both public and private) and their

environmental impact. The use of environmentally-friendly vehicles is encouraged (buses

with pollution control mechanisms, electric cars, as well as congestion charge zones…).

5.1.5. Sustainable use of energy

Thisreferstoenergysavingandefficiencydevicesusedintouristbusinesses(eco

light bulbs, on-off switches, the use of key cards, etc.…), the use of renewable energy

(solar, wind, etc.…), and awareness and commitment of tourism firms to energy

savingandefficiency.

5.2. Cleanliness

The public gathering place is a place where many people can make mutual interrelationship.

The cleanliness along the public is reliant on individual behaviour and the attention to take care

of that place. Besides, the cleanliness along the public gathering places is an important factor

affecting the common welfare of all people. In fact, the cleanliness along the public gathering

placessignificantlycontributestoimprovetheirlivingstandardsandtheurbanbeauty,which

is an unavoidable requirement for tourists.

In this indicator, we take into consideration the cleanliness along the public gathering places

such as the public buildings, information centres, green areas, commercial centres, resorts

and parks, the main roads, and the public toilets, etc.

It will focus on the reality of common views along the public gathering places of the cities and

measures the limitation of the attention to the municipal authority’s cleanliness. In general, the

urban visitors as well as the general public are attracted with the appearances of their visiting

places. And this is also the condition to enhance each urban prestige.


5.2.1. Cleanliness of public area

This is an important indicator to convey a positive message to tourists as well as to

local people and the private sector. The cleanliness of all public areas and buildings,

green areas, markets, stations, information centres… should be assessed by the local

authorities and sanctions put in place to enforce the rules. The extent of appropriate

equipment such as the number of dustbins in public areas should be evaluated and

the frequency of maintenance should also be referred to.

5.2.2. Cleanliness of public toilets

This indicator refers to the number of public toilets at tourist sites in the city, the

frequency and quality of their maintenance. This may link to the ASEAN Public Toilet

Standard.

5.2.3. Cleanliness of tourist sites (museums, temples, parks, beaches etc.…)

This evaluates whether there are enough rubbish bins at tourist sites, the frequency of

the collection and disposal of garbage and the general cleanliness and maintenance

of the area surrounding the sites. A reference to sanctions for not abiding by the rules

should be made.

5.2.4. Cleanliness along the main roads

This assesses the conditions along the main roads within the city as well as from one

city to another, whether they are regularly cleaned and if the appropriate equipment

is available (i.e. rubbish bins at regular interval…).

5.3. Waste Management

Waste management is referred to waste collection and storage. Waste is a consequence of

thepeople’sactivitiesfulfillingtheirdailyneeds.Wastemanagementinthiscontexthasthe

main objective of contributing to the reduction of negative impact on people’s health, on the

environment and on the overall urban aesthetics.

It is a fact that since the mid 20th century, the quantity of the waste around the world has

increased remarkably (in conjunction with industrial development growth). The negative

impact of industrial waste is a global. Even though the waste management and treatment

systems at both global and national levels have faced various challenges of implementation,

a simple and easily applied system must be implemented by the cities.

TheStandardrequirescitiestoimplementanefficientwastemanagementplanincludingsolid

and liquid waste collection and treatment as well as awareness campaigns relating to this

issue.

5.3.1. Liquid waste collection

This indictor assesses the public organisation in place to collect liquid waste and

measures the percentage of the population linked to the network that disposes of


liquid waste. In areas where a network does not exist, it assesses how liquid waste is

collected and how often.

5.3.2. Solid waste collection

This indictor assesses the public organisation in place to collect solid waste and


solid waste (existence of a disposal area near where the population lives). In areas

where a network does not exist, it assesses how solid waste is collected and how

often.

5.3.3. Liquid waste storage and treatment

This assesses both the availability of storage areas for liquid waste that can be used

by the general population through collection by the authorities and the availability

of private storage equipment at tourist facilities (i.e. septic tanks) as well as the

equipment available to treat the waste products (i.e. water treatment plants).

5.3.4. Solid waste storage and treatment

This assesses the availability of storage areas for solid waste that can be used by the

generalpopulationandtouristfirmsthroughcollectionbytheauthorities(i.e.landfills).

The methods used to treat solid waste are also evaluated (i.e. waste treatment and

recycling plants, burning, burying…).

5.3.5. Recycling

This evaluates whether the local authority encourages recycling and whether there

is a system in place to collect and recycle material. It also refers to the awareness of

the importance of recycling among the local population and especially tourism service

providers (hotels, restaurants, tour operators, etc.…).

5.4. Awareness-building about Environmental Protection and Cleanliness

The awareness raising refers to activities that are comprised of three main components:

awareness raising objectives, goals to be implemented, and support documents that are

used to provide information. The awareness-building about environmental protection and

cleanliness refers to sensitising local people, tourists and relevant stakeholders about the

benefitsofcleanliness,hygiene,sanitation,andhealthyenvironment.

The awareness raising can be considered as a form of knowledge or general knowledge

transformation/provision(Ingeneral,itisaconsequencefromrepeatedactivities).That’swhy,

the objectives of awareness-building is to spread information about the damages which are

thechallengesofdailywrongimplementationandtodisseminate/explaintherightattitudeand

implementation—possibly contributing to improve the living standards. The Clean Tourist City

Standard has a special interest to the reminder of the attention of local people, tourism service

providers, and tourists about environment and cleanliness.


liquid waste. In areas where a network does not exist, it assesses how liquid waste is

collected and how often.

5.3.2. Solid waste collection

This indictor assesses the public organisation in place to collect solid waste and


solid waste (existence of a disposal area near where the population lives). In areas

where a network does not exist, it assesses how solid waste is collected and how

often.

5.3.3. Liquid waste storage and treatment

This assesses both the availability of storage areas for liquid waste that can be used

by the general population through collection by the authorities and the availability

of private storage equipment at tourist facilities (i.e. septic tanks) as well as the

equipment available to treat the waste products (i.e. water treatment plants).

5.3.4. Solid waste storage and treatment

This assesses the availability of storage areas for solid waste that can be used by the

generalpopulationandtouristfirmsthroughcollectionbytheauthorities(i.e.landfills).

The methods used to treat solid waste are also evaluated (i.e. waste treatment and

recycling plants, burning, burying…).

5.3.5. Recycling

This evaluates whether the local authority encourages recycling and whether there

is a system in place to collect and recycle material. It also refers to the awareness of

the importance of recycling among the local population and especially tourism service

providers (hotels, restaurants, tour operators, etc.…).

5.4. Awareness-building about Environmental Protection and Cleanliness

The awareness raising refers to activities that are comprised of three main components:

awareness raising objectives, goals to be implemented, and support documents that are

used to provide information. The awareness-building about environmental protection and

cleanliness refers to sensitising local people, tourists and relevant stakeholders about the

benefitsofcleanliness,hygiene,sanitation,andhealthyenvironment.

The awareness raising can be considered as a form of knowledge or general knowledge

transformation/provision(Ingeneral,itisaconsequencefromrepeatedactivities).That’swhy,

the objectives of awareness-building is to spread information about the damages which are

thechallengesofdailywrongimplementationandtodisseminate/explaintherightattitudeand

implementation—possibly contributing to improve the living standards. The Clean Tourist City

Standard has a special interest to the reminder of the attention of local people, tourism service

providers, and tourists about environment and cleanliness.


The awareness raising is a main mechanism for encouraging the implementation of the

Clean Tourist City Standard. The mechanism is considered as key activity which should be

initiated by the cities to remind relevant stakeholders to understand and start contributing to

gradually implement the standard. It can be made in different forms. We do not require any

special activity by providing the possibility for cities deciding to choose the methods deserving

theirsituation.Asidefrom,theassessmentshouldbefocusedontheefficiency,regularityof

activities which are set forth. The awareness raising can be implemented in collaboration with

otherrelevantstakeholderssuchasinternationalorganisations/NGOs,etc.

5.4.1. Raising awareness of local people about environmental protection and cleanliness

The indicator assesses activities that have been carried out to raise the awareness

of the local population about environmental protection and cleanliness and how often

these have been performed (publicity campaigns, events, competitions, etc.…). It

alsoreferstothetoolsusedtobuildawarenesssuchasbooklets,leaflets,banners

and posters, etc.…

5.4.2. Raising awareness of tourism service providers about environmental protection and

cleanliness

Much as above, the indicator assesses activities that have been carried out to raise

the awareness of the tourism service providers about environmental protection and

cleanliness and how often these have been performed (publicity campaigns, events,

competitions, etc.…). It also refers to the tools used to build awareness such as

booklets,leaflets,bannersandposters,etc.…

5.4.3. Raising awareness of tourists about environmental protection and cleanliness

This indicator assess the level of information provided to tourists on respecting the

country’s environmental and cleanliness regulations by both public sector agencies

and private businesses in contact with tourists.

5.5. Green Spaces

Green spaces in cities are areas accessible to the general public (the local population as well

astourists)wheretheycanrelax.Theyshouldbedecoratedwithtrees,flowers,and/orgrass.

Roundaboutsarenotconsideredgreenareasbecausetheirpurposeistofiltertrafficandnot

used as areas for the population to relax. Green spaces should also be distinguished from

“Natural Tourist Sites”, even though natural tourist sites can be linked and surrounded by

green space. Furthermore, the cities cannot charge visitors in the green areas a fee to enjoy

the area as in the case at some tourist sites.

Green spaces improve living conditions by providing natural locations in the urban areas.

In general, some green spaces have already been arranged along the cities. Therefore, the

standard is aimed at encouraging the use of green spaces by focusing on their quantity and

maintenance.


The standard expectedly desires the cities to implement the green space maintenance and

management in a way which is simple, easy and appropriately successful.

5.5.1. Quantity of green space in the city

This assesses the surface area in the city allocated for green spaces.

5.5.2. Green space maintenance and management

This evaluates how often the spaces are maintained, whether there is a regular and

set programme to improve the spaces, the quality and maintenance of public furniture

(lighting, benches, walkways, etc.…) and the environmental management systems

that are in place (energy saving system for lighting, irrigation, the use of organic

fertiliser, etc.…).

5.6. Health Safety and Urban Safety and Security

“Safety”isacrucialcomponentofatourismpolicy.Thesafetycanbeaclassifiedintonon-risk

or low risk situations. “Safety” must be considered as a basic human right.

Safety and security is the responsibility of the local authority of the area and ensuring of safety

of tourists as well as of people living in the region is the main objective of this indicator. The

indicator is aimed at desiring a view of harmonization between international tourists and local

people, and at encouraging the cities to take actions to contribute to the reduction of risk

which is occurred in all forms and in the sense of contributing to the tourism development in

the context of safe tourism.

The indicator assesses the number and quality of health centres, pharmacies and health

service providers, that are available in the city as well as evaluating the risk management

strategy in place, the extent of sanitation inspection, public order management, the safety of

travelling around the city, and the dissemination of information provided to tourists and the

local population about the crime prevention and the enforcement of the rules.

5.6.1. Health safety

This has at least two aspects: 1) evaluation of the number and quality of health centres

(hospitals, clinics…) and pharmacies as well as the health service providers; and 2)

the extent of sanitation inspection at areas where tourists congregate (restaurants,

markets, fast food outlets, street vendors, etc.…) according to laws and regulations

in place in the country.

5.6.2. Safety and security in the city

This indicator assesses the level of public order in place and can be measured by

the number of police (especially tourist police) and how they are trained to deal with

issues involving tourists. How taxi drivers treat tourists courteously and honestly

should also be considered.


The standard expectedly desires the cities to implement the green space maintenance and

management in a way which is simple, easy and appropriately successful.

5.5.1. Quantity of green space in the city

This assesses the surface area in the city allocated for green spaces.

5.5.2. Green space maintenance and management

This evaluates how often the spaces are maintained, whether there is a regular and

set programme to improve the spaces, the quality and maintenance of public furniture

(lighting, benches, walkways, etc.…) and the environmental management systems

that are in place (energy saving system for lighting, irrigation, the use of organic

fertiliser, etc.…).

5.6. Health Safety and Urban Safety and Security

“Safety”isacrucialcomponentofatourismpolicy.Thesafetycanbeaclassifiedintonon-risk

or low risk situations. “Safety” must be considered as a basic human right.

Safety and security is the responsibility of the local authority of the area and ensuring of safety

of tourists as well as of people living in the region is the main objective of this indicator. The

indicator is aimed at desiring a view of harmonization between international tourists and local

people, and at encouraging the cities to take actions to contribute to the reduction of risk

which is occurred in all forms and in the sense of contributing to the tourism development in

the context of safe tourism.

The indicator assesses the number and quality of health centres, pharmacies and health

service providers, that are available in the city as well as evaluating the risk management

strategy in place, the extent of sanitation inspection, public order management, the safety of

travelling around the city, and the dissemination of information provided to tourists and the

local population about the crime prevention and the enforcement of the rules.

5.6.1. Health safety

This has at least two aspects: 1) evaluation of the number and quality of health centres

(hospitals, clinics…) and pharmacies as well as the health service providers; and 2)

the extent of sanitation inspection at areas where tourists congregate (restaurants,

markets, fast food outlets, street vendors, etc.…) according to laws and regulations

in place in the country.

5.6.2. Safety and security in the city

This indicator assesses the level of public order in place and can be measured by

the number of police (especially tourist police) and how they are trained to deal with

issues involving tourists. How taxi drivers treat tourists courteously and honestly

should also be considered.


Anothersub-indicatorcouldrefertosafetyoftravellingaroundthecity(traffic,road

congestion, safety in crossing roads, safe pavements etc.…).

5.6.3. Crime prevention and enforcement of rules (child prostitution, drugs etc.)

This ascertains the efforts in place to protect the local population from illegal

activities and to dissuade tourists from indulging in them such as child prostitution,

drugs,trafficking,smuggling,damageofenvironmentalandculturalassetsetc.…It

evaluates the enforcements of the rules (policing and sanctions) and the effectiveness

of awareness campaigns.

5.6.4. Risk management strategy

This indicator assesses the ability of the country to cope up with unexpected

events such as natural disaster etc. It evaluates the scope and effectiveness of risk

management strategy if it exists.

5.7. Tourism Infrastructure and Facilities

The tourism infrastructure and facilities are the principle components of tourism development

policies. Tourism development relies on the infrastructure, connectivity, and the abundance

of facilities. It is certain that the abundance of infrastructures and facilities would facilitate

the travel and transport that are crucially important for tourism. If something to be mentioned

below is lack or interruptive by any reason, it will result in obstruction of the urban development

as well as the growth of urban tourism. The most important thing is that cities shall have a

proper planning for tourism by indicating plans and strategies to control the rhythm of tourism

development in the city. Supporting infrastructures are mainly information centres, signage

to tourist sites and tourist maps that are crucial for tourism information provision in the city.

Otherplaceswheretouristsaswellaslocalresidentscanenjoy,togetherwithequipmentfor

serving the different objectives such as relaxation, culture, study, shopping, sports…etc., shall

be recommended in the city.

Tourist satisfaction is included in this indicator as cities must be aware of what needs to be

improved in order to attract tourists and encourage them to stay longer in the city.

5.7.1. Planning for tourism

Thislookswhetherofficialplansandstrategiesareinplacetocontrolthedevelopment

of tourism in the city such as zoning and land use plans for tourism areas, planned

tourist itineraries, planning for tourist transportation, a cultural and heritage protection

plan etc.…

5.7.2. Information centres, signage and tourist maps

This assesses the methods and effectiveness of tourism information provision in the

city such as the size and location of information centres and the quality of material

available within these centres, signage to tourist sites around the city and whether

tourist maps exist, their content and distribution at points of interest in the city.


5.7.3. Location of shopping centres and retail outlets

Thisevaluatestheareaswheretouristscanfinditemsofinterests,whethertheyare

near tourist sites and the city centre, their ease of access and the quality and prices

of local crafts and souvenirs.

5.7.4. Leisure areas (tourist areas, public parks, sports and recreation...)

This indicator serves both to assess the range of activities available to tourists and

whether these are also available and affordable to local residents.

5.7.5. Level of tourist satisfaction

It is important to monitor how much tourists are enjoying the city (cleanliness, welcome

and hospitality, security, appreciation of decor and the environment etc.…) and to

identify where improvements can be made. Regular surveys are crucial to gauge this

information and these need to be analysed. The indicator evaluates whether these

surveys are carried out, how often and if actions are formulated to improve the city

based on the information contained in the surveys.


5.7.3. Location of shopping centres and retail outlets

Thisevaluatestheareaswheretouristscanfinditemsofinterests,whethertheyare

near tourist sites and the city centre, their ease of access and the quality and prices

of local crafts and souvenirs.

5.7.4. Leisure areas (tourist areas, public parks, sports and recreation...)

This indicator serves both to assess the range of activities available to tourists and

whether these are also available and affordable to local residents.

5.7.5. Level of tourist satisfaction

It is important to monitor how much tourists are enjoying the city (cleanliness, welcome

and hospitality, security, appreciation of decor and the environment etc.…) and to

identify where improvements can be made. Regular surveys are crucial to gauge this

information and these need to be analysed. The indicator evaluates whether these

surveys are carried out, how often and if actions are formulated to improve the city

based on the information contained in the surveys.


6. Criteria

6.1. Table of assessment on 5 indicators of environmental management

Environmental Management Criteria Appraisal Score

1 Urban planning

Is there an urban land use master plan for the city?

YesNo

cc

Is it being complied with? YesNo

cc

Has the city been clearly zoned following a zoning plan?

YesNo

cc

Is there a transport plan for the city? YesNo

cc

Are environmental aspects included in the plan? YesNo

cc

Are these environmental aspects respected? YesNo

cc

2 Environmental regulations

Do environmental regulations controlling the operation of tourism businesses exist?

YesNo

cc

Are these enforced in the city? YesNo

cc

Have water quality norms been set by the authorities?

YesNo

cc


cc

Is water quality in the city within set norms? YesNo

cc

Have air quality norms been set by the authorities in the city?

YesNo

cc


cc

3 Pollution

Have water quality norms been set by the authorities?

YesNo

cc


cc

Is water quality in the city within set norms? YesNo

cc

Have air quality norms been set by the authorities in the city?

YesNo

cc


cc



3 Pollution

Have air quality and water quality been publicly announced?

YesNo

cc

Have measures been introduced by the authoritiestomitigateairpollution(i.e.trafficjamreduction initiatives, catalytic converters, use of fuel…)?

YesNo

cc


cc

Have measures been introduced by the authorities to control noise pollution?

YesNo

cc


cc

4 Environmentally friendly transport

Have the authorities imposed regulations to controlpollutionfromtraffic(i.e.banningvehiclesthat produce too many emissions; imposing a congestion charge in the city, etc.)?

YesNo

cc


cc

What proportion of environmentally friendly vehicles and non-motorised vehicles does the public use compared to total number of vehicles?

________ % (At least 30% of total number to get a score)

Have the authorities encouraged (local) people to use non-motorised transport (cycling and walking)?

YesNo

cc

5 Sustainable use of energy

What proportion of hotels in the city use energy savingandefficiencydevices(ecolightbulbs,on-off switches, the use of key cards, etc.) and renewable energy?

Less than 50%

Up to or more than 50%(At least 50% to get a score)

c

c

What proportion of restaurants in the city use energysavingandefficiencydevices(lighting,water heating, kitchen ventilation, heating and cooling, maintenance) and renewable energy?

Less than 50%


c

c

Are tourist businesses made aware of energy-saving techniques that they can use through awareness campaigns?

YesNo

cc

Are there any incentive measures for sustainable use of energy?

YesNo

cc

- Number of Detailed Indicators: 5- Number of Criteria: 28 Total 28



3 Pollution


YesNo

cc


YesNo

cc


cc


YesNo

cc


cc



YesNo

cc


cc




YesNo

cc



Less than 50%


c

c


Less than 50%


c

c


YesNo

cc


YesNo

cc




3 Pollution


YesNo

cc


YesNo

cc


cc


YesNo

cc


cc



YesNo

cc


cc




YesNo

cc



Less than 50%


c

c


Less than 50%


c

c


YesNo

cc


YesNo

cc


CLEANLINESS Criteria Appraisal Score

1 Cleanliness of public area

How often do the city authorities clean public areas?

Onceadayormore often(At least once a day to get a score)

Less than once a day

c

c

Is public furniture (public benches, lighting, bus shelters, etc.) maintained and regularly cleaned?

YesNo

cc

Aretheresufficientpublicdustbinsinpublicareas?

YesNo

cc

Are these regularly emptied? YesNo

cc

Are public buildings properly signposted? YesNo

cc

2 Cleanliness of public toilets

Are public toilets regularly cleaned and maintained? (Link this to ASEAN Public Toilets Standard)

YesNo

cc

How often are they cleaned?

Two times a day or more often(At least 2 times per day to get a score)

Less than two times a day

c

c

Is there a proper separation between toilets for men, women and vulnerable persons?

YesNo

cc

Are public toilets properly signposted? YesNo

cc

3 Cleanliness of tourist sites

Are tourist areas given particular attention in terms of regular cleaning?

YesNo

cc

How often are they cleaned?



c

c

6.2. Table of assessment on 4 indicators of cleanliness



Aretheresufficientdustbinsattouristsites? YesNo

cc

Aretheresufficienttoiletsattouristsites? YesNo

cc

Are tourist sites properly signposted? YesNo

cc

4 Cleanliness along the main roads

How often are areas around pubic roads in the city cleaned by the authorities?



c

c

Is the equipment used appropriate (i.e., rubbish bins at regular interval, etc.)?

YesNo

cc





cc


cc


cc





c

c


YesNo

cc





cc


cc


cc





c

c


YesNo

cc


WASTE MANAGEMENT Criteria Appraisal Score

1 Liquid waste collection

Is there a liquid waste collection system in the city?

YesNo

cc

Is there any norm related to liquid waste collection?

YesNo

cc

Is there any measures enforced to punish the violation of this norm?

YesNo

cc

What percentage of the city population is connected to the main drainage?

_____% (At least 70% of total to get a score)

What percentage of tourism facilities is connected to the main drainage?

__________% (At least 70% to get a score)

Is there any complementary method used to dispose of liquid waste?

Collective septic tanks

Individual septic tanks

Dry well (soakaway)

No disposal system(No score)

c

c

c

c

2 Solid waste collection

Does the municipality collect solid waste? YesNo

cc

If no, how is solid waste collected?

Private company

Other(i.e.NGO)(specify)

c

c

How often is solid waste collected?

Onceadayormore often(At least once a day to get a score)

Less than once a day

c

c

What percentage of the city population is connected to the network that disposes of solid waste?

_________% (At least 70% of total to get a score)

What percentage of tourism facilities is connected to the network that disposes of solid waste?

__________% (At least 70% to get a score)

6.3. Table of assessment on 5 indicators of waste management



3Liquid waste storage and treatment

Is there a storage area for liquid waste that citizens of the city can use?

YesNo

cc

Are there storage facilities near tourist areas (i.e. septic tanks)?

YesNo

cc

Is there a treatment plant near the city? YesNo

cc

4 Solid waste storage and treatment

Is there a waste disposal area near the city(i.e.landfill,incinerationplant)?

YesNo

cc

Is there a treatment and recycling plant near the city?

YesNo

cc

5 Recycling

Do the city authorities encourage recycling and collect from the population?

YesNo

cc

Is there any system to collect toxic and polluted waste?

YesNo

cc

Is there any appropriate equipment for recycling purpose (i.e., tri rubbish bins, etc.)?

YesNo

cc

Are awareness campaigns regularly carried out about recycling aimed at the local population and in particular tourist enterprises?

YesNo

cc






YesNo

cc


YesNo

cc


cc



YesNo

cc


YesNo

cc

5 Recycling


YesNo

cc


YesNo

cc


YesNo

cc


YesNo

cc






YesNo

cc


YesNo

cc


cc



YesNo

cc


YesNo

cc

5 Recycling


YesNo

cc


YesNo

cc


YesNo

cc


YesNo

cc


Awareness-building about Environmental

Protection and Cleanliness Indicators

Criteria Appraisal Score

1

Raising awareness of local people about environmental protection and cleanliness

Are there any awareness campaigns (publicity, events, competitions, etc.) carried out about environmental protection and cleanliness aimed at the local population?

YesNo

cc

How often?______times (at least once a year to get a score)

Have the authorities produced and disseminated publicity material about environmental protection andcleanliness(booklets,leaflets,bannersandposters, etc.)?

YesNo

cc

2

Raising awareness of tourist firms about environmental protection and cleanliness

Are there any awareness campaigns (publicity, events, competitions, etc.) carried out about environmental protection and cleanliness aimed at employees of tourist enterprises?

YesNo

cc


Are there appropriate materials and activities for the purpose?

YesNo

cc

3

Raising awareness of tourists about environmental protection and cleanliness

Are tourists made aware of the city’s environmental protection and cleanliness efforts and regulations?

YesNo

cc


Are there appropriate materials and activities for the purpose?

YesNo

cc


6.4. Table of assessment on 3 indicators of Awareness-building about Environmental Protection and Cleanliness Indicators


GREEN SPACES Criteria Appraisal Score

1 Quantity of green space in the city

How many parks are there in the city?

_________ (number)(at least one to get a score)

What is the proportion of green space compared to total surface area of the city?

_________% (At least 5% to get a score)

2Green space maintenance and management

Which institution maintains and manages green spaces?

Public authorities

Private company


None (No score)

c

c

c

c

Is there a regular scheduled maintenance and management programme?

YesNo

cc

Are there environmental management systems in place (energy saving system for lighting, irrigation, the use of organic fertiliser, etc.)?

YesNo

cc


6.5. Table of assessment on 2 indicators of green spaces










Public authorities

Private company


None (No score)

c

c

c

c


YesNo

cc


YesNo

cc


6.5. Table of assessment on 2 indicators of green spaces










Public authorities

Private company


None (No score)

c

c

c

c


YesNo

cc


YesNo

cc


HEALTH SAFETY AND URBAN SAFETY AND

SECURITYCriteria Appraisal Score

1 Health safety

Are there enough health centres in the city?

Yes(At least 1 for 500 inhabitants to get a score)

No

c

c

Are there enough pharmacies in the city?

Yes(At least 1 for 500 inhabitants to get a score)

No

c

c

Is there a sanitation norm for the places where tourists congregate (restaurants, markets, fast food outlets, street vendors, etc.…)?

YesNo

cc

How often are sanitation inspections carried out at areas where tourists congregate (restaurants, markets, fast food outlets, street vendors, etc.…)?

Monthly or more often(At least once a month to get a score)

Less than once a month

c

c

2Safety and security in the city

Aretheresufficientpoliceofficersinthecity?(based on individual country’s norm)

YesNo

cc

Is there a dedicated tourist police unit in the city? YesNo

cc

Have they been properly trained to deal with issues that tourists may have?

YesNo

cc

3Crime prevention and enforcement of rules

Are regulations (protective and preventive measures and activities) against illegal activities resulting from tourism enforced to protect the local population (i.e. child prostitution, drugs, trafficking,smuggling,damageofenvironmentaland cultural assets etc.)?

YesNo

cc

Are awareness campaigns to persuade tourists not to indulge in illegal activities carried out regularly?

YesNo

cc

6.6. Table of assessment on 4 indicators of health safety and urban safety and security




4 Risk management strategy

Is there a risk management system in place? YesNo

cc

Is it regularly updated and are the main people involved trained and their skills updated?

YesNo

cc

Is there a crisis management system in place? YesNo

cc





4 Risk management strategy

Is there a risk management system in place? YesNo

cc

Is it regularly updated and are the main people involved trained and their skills updated?

YesNo

cc

Is there a crisis management system in place? YesNo

cc



TOURISM INFRASTRUCTURE

AND FACILITIES INDICATORS


1 Planning for tourism

Has a tourism master plan for the city been formulated?

YesNo

cc

Is it being implemented? YesNo

cc

Is it monitored and adapted on a regular basis (at least every 2 years)?

YesNo

cc

2Information centres, signage and tourist maps

Aretheresufficienttouristinformationcentresorpoints in the city?

Yes(At least one at each main tourist site to get a score)

No

c

c

Are the tourist attractions of the city properly signposted?

YesNo

cc

Are signposts also in English? YesNo

cc

Is there a tourist map for the city? YesNo

cc

Are the map and other tourist information well disseminated at places where tourists congregate in the city?

YesNo

cc

3Location of shopping centres and retail outlets

Are shopping centres and shopping outlets within a reasonable distance of areas where tourists congregate (i.e. attractions, hotels, etc.)?

YesNo

cc

Are there handicraft centres near tourist area? YesNo

cc

Are the handicrafts on sale of good quality and representative of the city?

YesNo

cc

Are local products available on sale? YesNo

cc

4

Leisure areas (tourist areas, public parks,sports and recreation, etc.)

Are leisure areas in the city clearly indicated and available to tourists?

YesNo

cc

Are these affordable to local residents? YesNo

cc

6.7. Table of assessment on 5 indicators of tourism infrastructure and facilities indicators





5 Level of tourist satisfaction

Are surveys regularly carried out to gauge tourist satisfaction with the cleanliness, welcome and hospitality, security, and the appreciation of decor and the environment of the city?

YesNo

cc

Whatpercentageoftouristsissatisfied?______% (At least 70% to get a score)

How often are they carried out?

Onceayearormore often (At least annually to get a score)

Less than once a year

c

c

Have the results of the surveys led to actions to improve the situation?

YesNo

cc






5 Level of tourist satisfaction

Are surveys regularly carried out to gauge tourist satisfaction with the cleanliness, welcome and hospitality, security, and the appreciation of decor and the environment of the city?

YesNo

cc

Whatpercentageoftouristsissatisfied?______% (At least 70% to get a score)

How often are they carried out?

Onceayearormore often (At least annually to get a score)

Less than once a year

c

c

Have the results of the surveys led to actions to improve the situation?

YesNo

cc



7. Label

7.1. Label

Connotation of ASEAN Tourism Standard Logo

1. Flower resembling to a lotus means

• alegendaryplant,inducingluxuriousenjoyment,peaceandbeauty

• arecognitionofawardandstandardizationofASEANTourismServices

2. Petals enfolding ASEAN logo signify resilience of Member Countries

3. Different shades of green colour mean protection of environment, fertility, growth, increase

of production in tourism industry.

7.2. Awards

• ASEANCitiesthatgetatleast60%oftotalscoreswillbeawardedtheASEANClean

Tourist City Label.

• Theaward-winningcitiesshallreceivethecertificateofappreciationandplaqueimprinting

with the ASEAN Clean Tourist City Label with 3 year validity.

7.3. CertificationProcess

Thecertificationprocesswillusethefollowingmechanism:

(a)Thecertificationtobecarriedoutbyone(1) national certification body/ committee

appointedbyrespectiveNTOs;

(b) Self-assessment would be carried out by applicants;

(c)Nationalcertificationbody/committeetoconductsite visit and develop audit report; (d)OncethecityfulfillsthecriteriaandrequirementoftheStandard,respectiveNTOs would

update QTWG;

(e) Thecertificatevalidity:three (3) years; and

(f) Nominations should be made by Member States on a voluntary basis, and there would

be no limit on number of cities to be awarded. There would be no category of city.

ASEAN Clean Tourist City Standard26 ASEAN Clean Tourist City Standard - Guideline 27

ASEAN Clean Tourist City StandardGuideline

II

ASEAN Clean Tourist City Standard - Guideline28

ASEAN Clean Tourist City Standard - Guideline28 ASEAN Clean Tourist City Standard - Guideline 29

1.1.

Tab

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sk

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and

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ts

acco

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Is th

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an u

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land

use

mas

ter p

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for

the

city

?P

rove

the

pres

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of m

unic

ipal

au

thor

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cha

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of u

rban

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(c

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and

the

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nd u

se

mas

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he c

ity (p

rovi

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co

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nce)

Yes

No

c c

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bei

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ompl

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with

?A

mun

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be

adop

ted

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that

the

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info

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Yes

No

c c

Has

the

city

bee

n cl

early

zon

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llow

ing

a zo

ning

pla

n?P

rovi

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and

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g pr

oces

s

Yes

No

c c

Is th

ere

a tra

nspo

rt pl

an fo

r the

city

?P

rovi

de a

tran

spor

t pla

n fo

r priv

ate

and

publ

ic tr

ansp

orta

tion

Yes

No

c c

Are

env

ironm

enta

l asp

ects

incl

uded

in th

e pl

an?

Sho

w th

e pr

esen

ce o

f en

viro

nmen

tal a

spec

ts in

the

plan

Yes

No

c c

Are

thes

e en

viro

nmen

tal a

spec

ts

resp

ecte

d?S

how

the

rein

forc

emen

t and

ap

plic

atio

n of

thes

e en

viro

nmen

tal

aspe

cts

Yes

No

c c

1. C

rite

ria


EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f m

ajor

cri

teri

aC

rite

ria

Evi

denc

e fo

r cr

iteri

a A

ppra

isal

Sco

re

2E

nvir

onm

enta

l re

gula

tions

Are

env

ironm

enta

l re

gula

tions

bei

ng

impl

emen

ted

in th

e ci

ty?

Do

envi

ronm

enta

l reg

ulat

ions

con

trolli

ng th

e op

erat

ion

of to

uris

m b

usin

esse

s ex

ist?

Pro

ve th

e ex

iste

nce

of

envi

ronm

enta

l reg

ulat

ions

co

ntro

lling

the

oper

atio

n of

tour

ism

bu

sine

sses

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rove

the

pres

ence

of m

easu

res

aim

ed a

t enf

orci

ng e

nviro

nmen

tal

regu

latio

ns in

the

city

and

ev

iden

ces

of im

plem

enta

tion

(rep

orts

sha

ll be

pro

vide

d)

Yes

No

c c

3P

ollu

tion

Doesthecityfightagainst

pollu

tion?

Hav

e w

ater

qua

lity

norm

s be

en s

et b

y th

e au

thor

ities

?P

rove

the

exis

tenc

e of

aut

horit

ies’

de

cisi

on o

n w

ater

qua

lity

(fres

hwat

er, s

eaw

ater

, drin

king

w

ater

) con

trol a

nd n

orm

s

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rovi

de li

st o

f mea

sure

s ta

ken

by

rele

vant

aut

horit

ies

to c

ontro

l wat

er

qual

ity n

orm

s

Yes

No

c c

Is w

ater

qua

lity

in th

e ci

ty w

ithin

set

nor

ms?

Pro

vide

the

sche

dule

and

resu

lts o

f th

e w

ater

qua

lity

chec

k ap

prov

ed

by re

leva

nt a

utho

ritie

s

Yes

No

c c

Hav

e ai

r qua

lity

norm

s be

en s

et b

y th

e au

thor

ities

in th

e ci

ty?

Pro

ve th

e ex

iste

nce

of a

utho

ritie

s’

deci

sion

on

air q

ualit

y co

ntro

l and

no

rms

(loca

l sta

ndar

d) a

s w

ell

as p

rovi

de re

sults

and

sch

edul

e of

test

app

rove

d by

rele

vant

au

thor

ities

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rovi

de li

st o

f mea

sure

s ta

ken

by

rele

vant

aut

horit

ies

to c

ontro

l air

qual

ity n

orm

s

Yes

No

c c


EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f m

ajor

cri

teri

aC

rite

ria

Evi

denc

e fo

r cr

iteri

a A

ppra

isal

Sco

re

2E

nvir

onm

enta

l re

gula

tions

Are

env

ironm

enta

l re

gula

tions

bei

ng

impl

emen

ted

in th

e ci

ty?

Do

envi

ronm

enta

l reg

ulat

ions

con

trolli

ng th

e op

erat

ion

of to

uris

m b

usin

esse

s ex

ist?

Pro

ve th

e ex

iste

nce

of

envi

ronm

enta

l reg

ulat

ions

co

ntro

lling

the

oper

atio

n of

tour

ism

bu

sine

sses

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rove

the

pres

ence

of m

easu

res

aim

ed a

t enf

orci

ng e

nviro

nmen

tal

regu

latio

ns in

the

city

and

ev

iden

ces

of im

plem

enta

tion

(rep

orts

sha

ll be

pro

vide

d)

Yes

No

c c

3P

ollu

tion

Doesthecityfightagainst

pollu

tion?

Hav

e w

ater

qua

lity

norm

s be

en s

et b

y th

e au

thor

ities

?P

rove

the

exis

tenc

e of

aut

horit

ies’

de

cisi

on o

n w

ater

qua

lity

(fres

hwat

er, s

eaw

ater

, drin

king

w

ater

) con

trol a

nd n

orm

s

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rovi

de li

st o

f mea

sure

s ta

ken

by

rele

vant

aut

horit

ies

to c

ontro

l wat

er

qual

ity n

orm

s

Yes

No

c c

Is w

ater

qua

lity

in th

e ci

ty w

ithin

set

nor

ms?

Pro

vide

the

sche

dule

and

resu

lts o

f th

e w

ater

qua

lity

chec

k ap

prov

ed

by re

leva

nt a

utho

ritie

s

Yes

No

c c

Hav

e ai

r qua

lity

norm

s be

en s

et b

y th

e au

thor

ities

in th

e ci

ty?

Pro

ve th

e ex

iste

nce

of a

utho

ritie

s’

deci

sion

on

air q

ualit

y co

ntro

l and

no

rms

(loca

l sta

ndar

d) a

s w

ell

as p

rovi

de re

sults

and

sch

edul

e of

test

app

rove

d by

rele

vant

au

thor

ities

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rovi

de li

st o

f mea

sure

s ta

ken

by

rele

vant

aut

horit

ies

to c

ontro

l air

qual

ity n

orm

s

Yes

No

c c

ASEAN Clean Tourist City Standard - Guideline 31

EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f m

ajor

cri

teri

aC

rite

ria

Evi

denc

e fo

r cr

iteri

a A

ppra

isal

Sco

re

Hav

e ai

r qua

lity

and

wat

er q

ualit

y be

en

publ

icly

ann

ounc

ed?

Pro

vide

per

iodi

cally

regu

lar r

epor

t of

air

qual

ity a

nd w

ater

qua

lity

in

the

city

and

just

ify th

e ty

pes

of

med

ia fo

r ann

ounc

emen

t (TV

, pr

ess.

..)

Yes

No

c c

Hav

e m

easu

res

been

intro

duce

d by

the

auth

oriti

es to

miti

gate

air

pollu

tion?

Pro

vide

list

of m

easu

res

take

n by

re

leva

nt a

utho

ritie

s to

con

trol a

nd

mitigateairpollution(forex.traffic

jam

redu

ctio

n in

itiat

ives

, cat

alyt

ic

conv

erte

rs, u

se o

f fue

l, aw

aren

ess

rais

ing

cam

paig

ns…

)

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rovi

de e

vide

nces

of

impl

emen

tatio

n of

the

mea

sure

s to

m

itiga

te a

ir po

llutio

n

Yes

No

c c

Hav

e m

easu

res

been

intro

duce

d by

the

auth

oriti

es to

con

trol n

oise

pol

lutio

n?P

rove

the

exis

tenc

e of

aut

horit

ies’

de

cisi

on a

nd m

easu

res

to c

ontro

l no

ise

pollu

tion

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rovi

de e

vide

nces

of

impl

emen

tatio

n of

the

mea

sure

s to

miti

gate

noi

se p

ollu

tion

(pro

ofs

expe

cted

: lis

t of c

ompl

aint

s re

gist

ered

for n

oise

pol

lutio

n,

nois

e-re

duci

ng w

all,

ban

som

e vehiclesinthecityatsom

especific

hour

s...)

Yes

No

c c

4E

nvir

onm

enta

lly

frie

ndly

tran

spor

tD

oes

the

auth

ority

im

plem

ent m

easu

res

rela

ted

to e

nviro

nmen

tally

frie

ndly

tra

nspo

rt?

Is th

ere

any

publ

ic tr

ansp

ort s

yste

m in

the

city

?P

rovi

de a

map

indi

catin

g th

e pu

blic

tra

nspo

rt sy

stem

in th

e ci

ty (i

.e.

bus,

sub

way

, tra

mw

ay, t

axi,

publ

ic

bicy

cle,

trai

n...)

Yes

No

c c


EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f m

ajor

cri

teri

aC

rite

ria

Evi

denc

e fo

r cr

iteri

a A

ppra

isal

Sco

re

Hav

e th

e au

thor

ities

intro

duce

d en

viro

nmen

tally

-frie

ndly

pub

lic tr

ansp

ort?

Pro

ve th

at th

e pu

blic

tran

spor

t use

en

viro

nmen

tally

-frie

ndly

sys

tem

(i.

e. w

ith p

ollu

tion

cont

rolli

ng

mechanism

s,and/oruseofelectric

energyand/orcatalyticconverter)

Yes

No

c c

Hav

e th

e au

thor

ities

impo

sed

regu

latio

ns to

controlpollutionfromtraffic?

Provetheexistenceofspecific

regu

latio

ns a

nd m

easu

res

to

controlpollutionfromtraffic

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rovi

de e

vide

nces

of

impl

emen

tatio

n of

the

mea

sure

s to

miti

gate

and

con

trol p

ollu

tion

fromtraffic(w

iththepresenceof

resp

onsi

ble

auth

ority

) suc

h as

ba

nnin

g ve

hicl

es th

at p

rodu

ce

too

man

y em

issi

ons;

impo

sing

a

cong

estio

n ch

arge

zon

e in

the

city

, et

c…

Yes

No

c c

Wha

t pro

porti

on o

f env

ironm

enta

lly fr

iend

ly

vehi

cles

and

non

-mot

oris

ed v

ehic

les

does

th

e pu

blic

use

com

pare

d to

tota

l num

ber o

f ve

hicl

es?

Provideaclassificationofvehicles

used

by

the

publ

ic in

dica

ting

the

num

ber a

nd p

ropo

rtion

of

envi

ronm

enta

lly fr

iend

ly v

ehic

les

and

non-

mot

oris

ed v

ehic

les

____

____

%

(At l

east

30

% o

f tot

al

num

ber t

o ge

t a s

core

)

Hav

e th

e au

thor

ities

enc

oura

ged

(loca

l) pe

ople

to u

se n

on-m

otor

ised

tran

spor

t?P

rove

the

exis

tenc

e of

mea

sure

s en

cour

agin

g ci

tizen

s to

use

no

n-m

otor

ised

tran

spor

t suc

h as

cy

clin

g an

d w

alki

ng...

etc.

Yes

No

c c


EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f m

ajor

cri

teri

aC

rite

ria

Evi

denc

e fo

r cr

iteri

a A

ppra

isal

Sco

re

Hav

e th

e au

thor

ities

intro

duce

d en

viro

nmen

tally

-frie

ndly

pub

lic tr

ansp

ort?

Pro

ve th

at th

e pu

blic

tran

spor

t use

en

viro

nmen

tally

-frie

ndly

sys

tem

(i.

e. w

ith p

ollu

tion

cont

rolli

ng

mechanism

s,and/oruseofelectric

energyand/orcatalyticconverter)

Yes

No

c c

Hav

e th

e au

thor

ities

impo

sed

regu

latio

ns to

controlpollutionfromtraffic?

Provetheexistenceofspecific

regu

latio

ns a

nd m

easu

res

to

controlpollutionfromtraffic

Yes

No

c c

Are

thes

e en

forc

ed in

the

city

?P

rovi

de e

vide

nces

of

impl

emen

tatio

n of

the

mea

sure

s to

miti

gate

and

con

trol p

ollu

tion

fromtraffic(w

iththepresenceof

resp

onsi

ble

auth

ority

) suc

h as

ba

nnin

g ve

hicl

es th

at p

rodu

ce

too

man

y em

issi

ons;

impo

sing

a

cong

estio

n ch

arge

zon

e in

the

city

, et

c…

Yes

No

c c

Wha

t pro

porti

on o

f env

ironm

enta

lly fr

iend

ly

vehi

cles

and

non

-mot

oris

ed v

ehic

les

does

th

e pu

blic

use

com

pare

d to

tota

l num

ber o

f ve

hicl

es?

Provideaclassificationofvehicles

used

by

the

publ

ic in

dica

ting

the

num

ber a

nd p

ropo

rtion

of

envi

ronm

enta

lly fr

iend

ly v

ehic

les

and

non-

mot

oris

ed v

ehic

les

____

____

%

(At l

east

30

% o

f tot

al

num

ber t

o ge

t a s

core

)

Hav

e th

e au

thor

ities

enc

oura

ged

(loca

l) pe

ople

to u

se n

on-m

otor

ised

tran

spor

t?P

rove

the

exis

tenc

e of

mea

sure

s en

cour

agin

g ci

tizen

s to

use

no

n-m

otor

ised

tran

spor

t suc

h as

cy

clin

g an

d w

alki

ng...

etc.

Yes

No

c c


EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f m

ajor

cri

teri

aC

rite

ria

Evi

denc

e fo

r cr

iteri

a A

ppra

isal

Sco

re

5S

usta

inab

le u

se

of e

nerg

yD

oes

the

tour

ism

priv

ate

sectorim

plem

entspecific

measuresand/orstrategies

to e

ncou

rage

sus

tain

able

us

e of

ene

rgy?

Wha

t pro

porti

on o

f hot

els

in th

e ci

ty u

se

energysavingandefficiencydevicesand

rene

wab

le e

nerg

y?

Pro

vide

tour

ism

indu

stry

dat

a w

ith

aclassificationofhotelswhich

useenergysavingandefficiency

devices/technologies(suchas

eco

light

bul

bs, o

n-of

f sw

itche

s,

theuseofkeycards,etc.)and/or

rene

wab

le e

nerg

y (s

olar

pow

er,

etc.

). M

easu

res

take

n by

the

hote

ls

to e

ncou

rage

thei

r gue

sts

to s

ave

ener

gy a

re a

lso

need

ed.

Less

than

50

%

Up

to o

r m

ore

than

50

%(A

t lea

st

50%

to g

et

a sc

ore)

c c

Wha

t pro

porti

on o

f res

taur

ants

in th

e ci

ty

useenergysavingandefficiencydevices

and

rene

wab

le e

nerg

y?

Pro

vide

tour

ism

indu

stry

dat

a withaclassificationofrestaurants

whi

ch u

se e

nerg

y sa

ving

and

efficiencydevices/technologies

(suc

h as

ligh

ting,

wat

er h

eatin

g,

kitc

hen

vent

ilatio

n, h

eatin

g an

d cooling,maintenance)and/or

rene

wab

le e

nerg

y (s

olar

pow

er,

etc.

)

Less

than

50

%

Up

to o

r m

ore

than

50

%(A

t lea

st

50%

to g

et

a sc

ore)

c c

Are

tour

ist b

usin

esse

s m

ade

awar

e of

en

ergy

-sav

ing

tech

niqu

es th

at th

ey c

an u

se

thro

ugh

awar

enes

s ca

mpa

igns

?

Pro

ve th

e pr

esen

ce o

f mea

sure

s in

clud

ed a

war

enes

s-bu

ildin

g ca

mpa

igns

abo

ut e

nerg

y-sa

ving

tech

niqu

es a

nd e

nerg

y efficiencyinitiativeaimedattourist

busi

ness

es in

the

city

Yes

No

c c

Are

ther

e an

y in

cent

ive

mea

sure

s fo

r su

stai

nabl

e us

e of

ene

rgy?

Pro

vide

the

list o

f inc

entiv

e m

easu

res

take

n to

enc

oura

ge

sust

aina

ble

use

of e

nerg

y (fr

eque

ncy,

type

of a

ctio

n ...

) and

th

e re

sult

(follo

w-u

p th

e us

e of

energyefficiencymethods,the

decr

ease

of a

mou

nt o

f ene

rgy

cons

umpt

ion,

etc

.)

Yes

No

c c

- N

umbe

r of

Det

aile

d In

dica

tors

: 5-

Num

ber

of C

rite

ria:

28

Tota

l28


1.2.

Tab

le o

f ass

essm

ent o

n 4

indi

cato

rs o

f Cle

anlin

ess

CLE

AN

LIN

ES

SR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nces

for

crite

ria

App

rais

alS

core

1C

lean

lines

s of

pu

blic

are

aD

oes

the

city

ass

ess

and

mai

ntai

n re

gula

rly th

e cl

eanl

ines

s of

pub

lic a

reas

?

How

ofte

n do

the

city

aut

horit

ies

clea

n pu

blic

are

as?

Pro

ve th

at th

e ci

ty is

cle

anin

g its

pu

blic

are

as re

gula

rly (e

xist

ence

of

the

auth

ority

in c

harg

e of

m

aint

enan

ce, s

ched

ule

of c

lean

ing

activ

ity, m

issi

ons,

sta

ffs, a

nd

equi

pmen

t)

Less

than

50

%

Up

to o

r m

ore

than

50

%(A

t lea

st

50%

to g

et

a sc

ore)

c c

Is p

ublic

furn

iture

(pub

lic b

ench

es, l

ight

ing,

bu

s sh

elte

rs, e

tc.)

mai

ntai

ned

and

regu

larly

cl

eane

d?

Pro

ve th

at th

e ci

ty is

cle

anin

g its

pu

blic

furn

iture

regu

larly

(exi

sten

ce

of th

e au

thor

ity in

cha

rge

of

mai

nten

ance

, sch

edul

e of

cle

anin

g ac

tivity

, mis

sion

s, s

taffs

, and

eq

uipm

ent)

Yes

No

c c

Aretheresufficientpublicdustbinsinpublic

area

s?P

rovi

de a

map

of p

ublic

are

as

indi

catin

g th

e pr

esen

ce o

f pub

lic

dust

bins

and

spe

cify

the

tota

l nu

mbe

r: at

leas

t one

dus

tbin

on

each

ent

ry o

f pub

lic b

uild

ing;

two

dust

bins

per

squ

are;

one

dus

tbin

ev

ery

200m

alo

ng th

e w

alkw

ay a

nd

in p

arks

.

Yes

No

c c

Are

thes

e re

gula

rly e

mpt

ied?

Pro

vide

det

aile

d sc

hedu

le o

f how

of

ten

dust

bins

are

em

ptie

d pe

r day

Yes

No

c c

Are

pub

lic b

uild

ings

pro

perly

sig

npos

ted?

Pro

vide

a m

ap in

dica

ting

publ

ic

build

ings

and

the

sign

post

s sh

owca

sing

its

loca

tions

Yes

No

c c


1.2.

Tab

le o

f ass

essm

ent o

n 4

indi

cato

rs o

f Cle

anlin

ess

CLE

AN

LIN

ES

SR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nces

for

crite

ria

App

rais

alS

core

1C

lean

lines

s of

pu

blic

are

aD

oes

the

city

ass

ess

and

mai

ntai

n re

gula

rly th

e cl

eanl

ines

s of

pub

lic a

reas

?

How

ofte

n do

the

city

aut

horit

ies

clea

n pu

blic

are

as?

Pro

ve th

at th

e ci

ty is

cle

anin

g its

pu

blic

are

as re

gula

rly (e

xist

ence

of

the

auth

ority

in c

harg

e of

m

aint

enan

ce, s

ched

ule

of c

lean

ing

activ

ity, m

issi

ons,

sta

ffs, a

nd

equi

pmen

t)

Less

than

50

%

Up

to o

r m

ore

than

50

%(A

t lea

st

50%

to g

et

a sc

ore)

c c

Is p

ublic

furn

iture

(pub

lic b

ench

es, l

ight

ing,

bu

s sh

elte

rs, e

tc.)

mai

ntai

ned

and

regu

larly

cl

eane

d?

Pro

ve th

at th

e ci

ty is

cle

anin

g its

pu

blic

furn

iture

regu

larly

(exi

sten

ce

of th

e au

thor

ity in

cha

rge

of

mai

nten

ance

, sch

edul

e of

cle

anin

g ac

tivity

, mis

sion

s, s

taffs

, and

eq

uipm

ent)

Yes

No

c c


area

s?P

rovi

de a

map

of p

ublic

are

as

indi

catin

g th

e pr

esen

ce o

f pub

lic

dust

bins

and

spe

cify

the

tota

l nu

mbe

r: at

leas

t one

dus

tbin

on

each

ent

ry o

f pub

lic b

uild

ing;

two

dust

bins

per

squ

are;

one

dus

tbin

ev

ery

200m

alo

ng th

e w

alkw

ay a

nd

in p

arks

.

Yes

No

c c

Are

thes

e re

gula

rly e

mpt

ied?

Pro

vide

det

aile

d sc

hedu

le o

f how

of

ten

dust

bins

are

em

ptie

d pe

r day

Yes

No

c c

Are

pub

lic b

uild

ings

pro

perly

sig

npos

ted?

Pro

vide

a m

ap in

dica

ting

publ

ic

build

ings

and

the

sign

post

s sh

owca

sing

its

loca

tions

Yes

No

c c


CLE

AN

LIN

ES

SR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nces

for

crite

ria

App

rais

alS

core

1C

lean

lines

s of

pu

blic

are

aD

oes

the

city

ass

ess

and

mai

ntai

n re

gula

rly th

e cl

eanl

ines

s of

pub

lic a

reas

?

How

ofte

n do

the

city

aut

horit

ies

clea

n pu

blic

are

as?

Pro

ve th

at th

e ci

ty is

cle

anin

g its

pu

blic

are

as re

gula

rly (e

xist

ence

of

the

auth

ority

in c

harg

e of

m

aint

enan

ce, s

ched

ule

of c

lean

ing

activ

ity, m

issi

ons,

sta

ffs, a

nd

equi

pmen

t)

Less

than

50

%

Up

to o

r m

ore

than

50

%(A

t lea

st

50%

to g

et

a sc

ore)

c c

Is p

ublic

furn

iture

(pub

lic b

ench

es, l

ight

ing,

bu

s sh

elte

rs, e

tc.)

mai

ntai

ned

and

regu

larly

cl

eane

d?

Pro

ve th

at th

e ci

ty is

cle

anin

g its

pu

blic

furn

iture

regu

larly

(exi

sten

ce

of th

e au

thor

ity in

cha

rge

of

mai

nten

ance

, sch

edul

e of

cle

anin

g ac

tivity

, mis

sion

s, s

taffs

, and

eq

uipm

ent)

Yes

No

c c


area

s?P

rovi

de a

map

of p

ublic

are

as

indi

catin

g th

e pr

esen

ce o

f pub

lic

dust

bins

and

spe

cify

the

tota

l nu

mbe

r: at

leas

t one

dus

tbin

on

each

ent

ry o

f pub

lic b

uild

ing;

two

dust

bins

per

squ

are;

one

dus

tbin

ev

ery

200m

alo

ng th

e w

alkw

ay a

nd

in p

arks

.

Yes

No

c c

Are

thes

e re

gula

rly e

mpt

ied?

Pro

vide

det

aile

d sc

hedu

le o

f how

of

ten

dust

bins

are

em

ptie

d pe

r day

Yes

No

c c

Are

pub

lic b

uild

ings

pro

perly

sig

npos

ted?

Pro

vide

a m

ap in

dica

ting

publ

ic

build

ings

and

the

sign

post

s sh

owca

sing

its

loca

tions

Yes

No

c c

EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

2C

lean

lines

s of

pu

blic

toile

tsD

oes

the

city

ass

ess

and

mai

ntai

n re

gula

rly th

e cl

eanl

ines

s of

pub

lic to

ilets

?

Are

pub

lic to

ilets

regu

larly

cle

aned

and

m

aint

aine

d? (L

ink

this

to A

SE

AN

Pub

lic

Toile

ts S

tand

ard)

Pro

vide

evi

denc

e of

cle

anlin

ess

and

mai

nten

ance

of p

ublic

toile

ts

(not

ice

boar

d, o

rgan

izat

ion

in

char

ge, …

) (Li

nk to

AS

EA

N

Pu

blic

To

ilets

Sta

nd

ard

)

Yes

No

c c

How

ofte

n ar

e th

ey c

lean

ed?

Pro

ve th

e pr

esen

ce o

f not

ice

boar

d of

sch

edul

e of

cle

anin

g (ti

me

of th

e ne

xt c

lean

ing)

and

ju

stify

the

frequ

ency

and

qua

lity

of

mai

nten

ance

Two

times

a

day

or m

ore

ofte

n(A

t lea

st 2

tim

es p

er

day

to g

et a

sc

ore)

Less

than

tw

o tim

es a

da

y

c c

Is th

ere

a pr

oper

sep

arat

ion

betw

een

toile

ts

for m

en, w

omen

and

vul

nera

ble

pers

ons?

Pro

vide

the

map

indi

catin

g pu

blic

to

ilets

and

evi

denc

es o

f pro

per

sepa

ratio

n be

twee

n to

ilets

for m

en,

wom

en a

nd v

ulne

rabl

e pe

rson

s

Yes

No

c c

Are

pub

lic to

ilets

pro

perly

sig

npos

ted?

Pro

vide

a m

ap in

dica

ting

publ

ic to

ilets

and

the

sign

post

s sh

owca

sing

its

loca

tions

(pho

tos

as e

vide

nces

)

Yes

No

c c

3C

lean

lines

s of

to

uris

t site

s (m

useu

ms,

te

mpl

es, p

arks

, be

ache

s, e

tc.)

Doe

s th

e ci

ty a

sses

s an

d m

aint

ain

regu

larly

the

clea

nlin

ess

of to

uris

t site

s?

Are

tour

ist a

reas

giv

en p

artic

ular

atte

ntio

n in

term

s of

regu

lar c

lean

ing?

Pro

ve th

at th

e ci

ty is

cle

anin

g its

to

uris

t are

as re

gula

rly (e

xist

ence

of

the

auth

ority

in c

harg

e of

m

aint

enan

ce, s

ched

ule

of c

lean

ing

activ

ity, m

issi

ons,

sta

ffs, a

nd

equi

pmen

t)

Yes

No

c c


EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

How

ofte

n ar

e th

ey c

lean

ed?

Pro

ve th

e pr

esen

ce o

f not

ice

boar

d of

sch

edul

e of

cle

anin

g (ti

me

of th

e ne

xt c

lean

ing)

and

ju

stify

the

frequ

ency

and

qua

lity

of

mai

nten

ance

Two

times

a

day

or

mor

e of

ten

(At l

east

2

times

per

da

y to

get

a

scor

e)

Less

than

tw

o tim

es

a da

y

c c

Aretheresufficientdustbinsattourist

site

s?P

rovi

de a

map

of t

ouris

t site

s in

dica

ting

the

pres

ence

of p

ublic

du

stbi

ns a

nd s

peci

fy th

e to

tal

num

ber:

at le

ast o

ne d

ustb

in

on e

ach

entry

; tw

o du

stbi

ns p

er

squa

re; o

ne d

ustb

in e

very

200

m

alon

g th

e w

alkw

ay a

nd in

par

ks.

Yes

No

c c

Aretheresufficienttoiletsattouristsites?

Just

ify a

t lea

st:

-1toilet/touristsite

Dep

endi

ng o

n th

e fre

quen

cy,

capa

city

and

type

of t

ouris

t site

(for

ex.1toiletevery500m/1toiletfor

ever

y 40

peo

ple)

Yes

No

c c

Are

tour

ist s

ites

prop

erly

sig

npos

ted?

Pro

vide

a m

ap in

dica

ting

tour

ist s

ites

and

the

sign

post

s sh

owca

sing

its

loca

tion

(pho

tos

as

evid

ence

s)

Yes

No

c c


EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

How

ofte

n ar

e th

ey c

lean

ed?

Pro

ve th

e pr

esen

ce o

f not

ice

boar

d of

sch

edul

e of

cle

anin

g (ti

me

of th

e ne

xt c

lean

ing)

and

ju

stify

the

frequ

ency

and

qua

lity

of

mai

nten

ance

Two

times

a

day

or

mor

e of

ten

(At l

east

2

times

per

da

y to

get

a

scor

e)

Less

than

tw

o tim

es

a da

y

c c


site

s?P

rovi

de a

map

of t

ouris

t site

s in

dica

ting

the

pres

ence

of p

ublic

du

stbi

ns a

nd s

peci

fy th

e to

tal

num

ber:

at le

ast o

ne d

ustb

in

on e

ach

entry

; tw

o du

stbi

ns p

er

squa

re; o

ne d

ustb

in e

very

200

m

alon

g th

e w

alkw

ay a

nd in

par

ks.

Yes

No

c c


Just

ify a

t lea

st:


Dep

endi

ng o

n th

e fre

quen

cy,

capa

city

and

type

of t

ouris

t site

(for


ever

y 40

peo

ple)

Yes

No

c c

Are

tour

ist s

ites

prop

erly

sig

npos

ted?

Pro

vide

a m

ap in

dica

ting

tour

ist s

ites

and

the

sign

post

s sh

owca

sing

its

loca

tion

(pho

tos

as

evid

ence

s)

Yes

No

c c


EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

How

ofte

n ar

e th

ey c

lean

ed?

Pro

ve th

e pr

esen

ce o

f not

ice

boar

d of

sch

edul

e of

cle

anin

g (ti

me

of th

e ne

xt c

lean

ing)

and

ju

stify

the

frequ

ency

and

qua

lity

of

mai

nten

ance

Two

times

a

day

or

mor

e of

ten

(At l

east

2

times

per

da

y to

get

a

scor

e)

Less

than

tw

o tim

es

a da

y

c c


site

s?P

rovi

de a

map

of t

ouris

t site

s in

dica

ting

the

pres

ence

of p

ublic

du

stbi

ns a

nd s

peci

fy th

e to

tal

num

ber:

at le

ast o

ne d

ustb

in

on e

ach

entry

; tw

o du

stbi

ns p

er

squa

re; o

ne d

ustb

in e

very

200

m

alon

g th

e w

alkw

ay a

nd in

par

ks.

Yes

No

c c


Just

ify a

t lea

st:


Dep

endi

ng o

n th

e fre

quen

cy,

capa

city

and

type

of t

ouris

t site

(for


ever

y 40

peo

ple)

Yes

No

c c

Are

tour

ist s

ites

prop

erly

sig

npos

ted?

Pro

vide

a m

ap in

dica

ting

tour

ist s

ites

and

the

sign

post

s sh

owca

sing

its

loca

tion

(pho

tos

as

evid

ence

s)

Yes

No

c c

EN

VIR

ON

ME

NTA

L M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

4C

lean

lines

s al

ong

the

mai

n ro

ads

Doe

s th

e ci

ty a

sses

s an

d m

aint

ain

regu

larly

the

clea

nlin

ess

alon

g th

e m

ain

road

s?

How

ofte

n ar

e ar

eas

arou

nd p

ublic

road

s in

th

e ci

ty c

lean

ed b

y th

e au

thor

ities

?P

rove

that

the

city

is c

lean

ing

the

area

s ar

ound

the

mai

n pu

blic

ro

ads

regu

larly

(exi

sten

ce o

f the

au

thor

ity in

cha

rge

of m

aint

enan

ce,

sche

dule

of c

lean

ing

activ

ity,

mis

sion

s, a

nd s

taffs

)

Two

times

a

day

or

mor

e of

ten

(At l

east

2

times

per

da

y to

get

a s

core

)

Less

than

tw

o tim

es

a da

y

c c

Is th

e eq

uipm

ent u

sed

appr

opria

te?

Pro

vide

list

of e

quip

men

t and

its

stat

us u

sed

for c

lean

ing

purp

ose

Yes

No

c c

- N

umbe

r of

Det

aile

d In

dica

tors

: 4-

Num

ber

of C

rite

ria:

16

Tota

l16


WA

STE

M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

1Li

quid

was

te

colle

ctio

nQ

ualit

y of

liqu

id w

aste

co

llect

ion

Is th

ere

a liq

uid

was

te c

olle

ctio

n sy

stem

in

the

city

?P

rovi

de a

map

of e

xist

ing

liqui

d w

aste

col

lect

ion

syst

emY

esN

oc c

Is th

ere

any

norm

rela

ted

to li

quid

was

te

colle

ctio

n?P

rovi

de th

e ex

istin

g no

rm re

late

d to

liqu

id w

aste

col

lect

ion

Yes

No

c c

Is th

ere

any

mea

sure

s en

forc

ed to

pun

ish

the

viol

atio

n of

this

nor

m?

Pro

vide

list

of m

easu

res

take

n by

re

leva

nt a

utho

ritie

s to

con

trol t

his

norm

(by

puni

shin

g an

y vi

olat

ion

of

this

nor

m)

Yes

No

c c

Wha

t per

cent

age

of th

e ci

ty p

opul

atio

n is

co

nnec

ted

to th

e m

ain

drai

nage

?P

rovi

de :

-the

map

of a

reas

con

nect

ed to

th

e m

ain

drai

nage

by

indi

catin

g its

co

verin

g su

rface

- per

cent

age

of c

ity p

opul

atio

n co

nnec

ted

to th

e sy

stem

____

___%

(A

t lea

st

70%

of t

otal

to

get

a

scor

e)

Wha

t per

cent

age

of to

uris

m fa

cilit

ies

is

conn

ecte

d to

the

mai

n dr

aina

ge?

Pro

vide

the

map

indi

catin

g to

uris

m

faci

litie

s w

hich

are

con

nect

ed

to th

e m

ain

drai

nage

and

% o

f co

nnec

ted

faci

litie

s

____

___%

(A

t lea

st

70%

of t

otal

to

get

a

scor

e)

Is th

ere

any

com

plem

enta

ry m

etho

d us

ed

to d

ispo

se o

f liq

uid

was

te?

-Pro

ve th

e ex

iste

nce

of

com

plem

enta

ry m

etho

d us

ed to

di

spos

e of

liqu

id w

aste

-Providethenameoftheauthority/

inst

itutio

n in

cha

rge

-P

rovi

de th

e fre

quen

cy o

f col

lect

ion

anditscoveringsurface/areas

Col

lect

ive

sept

ic ta

nks

Indi

vidu

al

sept

ic

tank

s

Dry

wel

l (s

oaka

way

)

No

disp

osal

sy

stem

(N

o sc

ore)

c c c c

1.3.

Tab

le o

f ass

essm

ent o

n 5

indi

cato

rs o

f Was

te M

anag

emen

t


WA

STE

M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

1Li

quid

was

te

colle

ctio

nQ

ualit

y of

liqu

id w

aste

co

llect

ion

Is th

ere

a liq

uid

was

te c

olle

ctio

n sy

stem

in

the

city

?P

rovi

de a

map

of e

xist

ing

liqui

d w

aste

col

lect

ion

syst

emY

esN

oc c

Is th

ere

any

norm

rela

ted

to li

quid

was

te

colle

ctio

n?P

rovi

de th

e ex

istin

g no

rm re

late

d to

liqu

id w

aste

col

lect

ion

Yes

No

c c

Is th

ere

any

mea

sure

s en

forc

ed to

pun

ish

the

viol

atio

n of

this

nor

m?

Pro

vide

list

of m

easu

res

take

n by

re

leva

nt a

utho

ritie

s to

con

trol t

his

norm

(by

puni

shin

g an

y vi

olat

ion

of

this

nor

m)

Yes

No

c c

Wha

t per

cent

age

of th

e ci

ty p

opul

atio

n is

co

nnec

ted

to th

e m

ain

drai

nage

?P

rovi

de :

-the

map

of a

reas

con

nect

ed to

th

e m

ain

drai

nage

by

indi

catin

g its

co

verin

g su

rface

- per

cent

age

of c

ity p

opul

atio

n co

nnec

ted

to th

e sy

stem

____

___%

(A

t lea

st

70%

of t

otal

to

get

a

scor

e)

Wha

t per

cent

age

of to

uris

m fa

cilit

ies

is

conn

ecte

d to

the

mai

n dr

aina

ge?

Pro

vide

the

map

indi

catin

g to

uris

m

faci

litie

s w

hich

are

con

nect

ed

to th

e m

ain

drai

nage

and

% o

f co

nnec

ted

faci

litie

s

____

___%

(A

t lea

st

70%

of t

otal

to

get

a

scor

e)

Is th

ere

any

com

plem

enta

ry m

etho

d us

ed

to d

ispo

se o

f liq

uid

was

te?

-Pro

ve th

e ex

iste

nce

of

com

plem

enta

ry m

etho

d us

ed to

di

spos

e of

liqu

id w

aste

-Providethenameoftheauthority/

inst

itutio

n in

cha

rge

-P

rovi

de th

e fre

quen

cy o

f col

lect

ion

anditscoveringsurface/areas

Col

lect

ive

sept

ic ta

nks

Indi

vidu

al

sept

ic

tank

s

Dry

wel

l (s

oaka

way

)

No

disp

osal

sy

stem

(N

o sc

ore)

c c c c

1.3.

Tab

le o

f ass

essm

ent o

n 5

indi

cato

rs o

f Was

te M

anag

emen

t


WA

STE

M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

2S

olid

was

te

colle

ctio

nQ

ualit

y of

sol

id w

aste

co

llect

ion

Doe

s th

e m

unic

ipal

ity c

olle

ct s

olid

was

te?

If th

e m

unic

ipal

ity c

olle

ct s

olid

w

aste

, jus

tify:

-authority/organizationinchargeof

colle

ctio

n -fr

eque

ncy

of c

olle

ctio

n-coveringsurface/areasinthecity

Yes

No

c c

If no

, how

is s

olid

was

te c

olle

cted

?P

rovi

de th

e co

ntra

ct s

igne

d w

ith p

rivat

e co

mpa

ny o

r oth

er

partn

er(s

) to

colle

ct s

olid

was

te

and

its v

alid

ity

Priv

ate

com

pany

Other(i.e.

NGO)

(spe

cify

)

c c

How

ofte

n is

sol

id w

aste

col

lect

ed?

Pro

vide

:-A

utho

rity

in c

harg

e of

sol

id w

aste

co

llect

ion

-Sch

edul

e of

sol

id w

aste

col

lect

ion,

st

affs

and

equ

ipm

ent

Onceaday

or m

ore

ofte

n(A

t lea

st

once

a d

ay

to g

et a

sc

ore)

Less

than

on

ce a

day

c c

Wha

t per

cent

age

of th

e ci

ty p

opul

atio

n is

co

nnec

ted

to th

e ne

twor

k th

at d

ispo

ses

of

solid

was

te?

Pro

vide

:-th

e m

ap o

f are

as c

onne

cted

to th

e ne

twor

k by

indi

catin

g its

cov

erin

g su

rface

- per

cent

age

of c

ity p

opul

atio

n co

nnec

ted

to th

e ne

twor

k

____

___%

(A

t lea

st

70%

of t

otal

to

get

a

scor

e)

Wha

t per

cent

age

of to

uris

m fa

cilit

ies

is

conn

ecte

d to

the

netw

ork

that

dis

pose

s of

so

lid w

aste

?

Pro

vide

the

map

indi

catin

g to

uris

m

faci

litie

s w

hich

are

con

nect

ed to

th

e ne

twor

k an

d %

of c

onne

cted

fa

cilit

ies

____

___%

(A

t lea

st

70%

to g

et

a sc

ore)


WA

STE

M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

3Li

quid

was

te

stor

age

and

trea

tmen

t

Qua

lity

of li

quid

was

te

stor

age

and

treat

men

tIs

ther

e a

stor

age

area

for l

iqui

d w

aste

that

ci

tizen

s of

the

city

can

use

?P

rovi

de a

map

indi

catin

g st

orag

e ar

ea fo

r liq

uid

was

te in

the

city

Yes

No

c c

Are

ther

e st

orag

e fa

cilit

ies

near

tour

ist

area

s (i.

e. s

eptic

tank

s)?

Det

ail t

he lo

catio

n an

d th

e nu

mbe

r of

sto

rage

faci

litie

s (i.

e. s

eptic

ta

nks)

nea

r tou

rist a

reas

and

the

sche

dule

of c

olle

ctio

n

Yes

No

c c

Is th

ere

a tre

atm

ent p

lant

nea

r the

city

?P

rovi

de th

e m

ap o

f the

liqu

id w

aste

tre

atm

ent p

lant

, if a

ny, n

ear t

he

cityanditstechnicalspecifications

(cap

acity

, etc

.)

Yes

No

c c

4S

olid

was

te

stor

age

and

trea

tmen

t

Qua

lity

of s

olid

was

te

stor

age

and

treat

men

tIs

ther

e a

was

te d

ispo

sal a

rea

near

the

city

(i.e.landfill,incinerationplant)?

Pro

vide

the

map

of s

olid

was

te

disp

osal

are

a ne

ar th

e ci

ty a

nd it

s technicalspecifications(capacity,

etc.

)

Yes

No

c c

Is th

ere

a tre

atm

ent a

nd re

cycl

ing

plan

t ne

ar th

e ci

ty?

Pro

vide

the

map

of s

olid

was

te

treat

men

t and

recy

clin

g pl

ant

near

the

city

and

its

tech

nica

l specifications(type,capacity,

volu

me

of w

aste

col

lect

ed a

nd

treat

ed, e

tc.)

Yes

No

c c

5R

ecyc

ling

Are

ther

e st

rate

gies

or

mea

sure

s to

pro

mot

e re

cycl

ing?

Do

the

city

aut

horit

ies

enco

urag

e re

cycl

ing

and

colle

ct fr

om th

e po

pula

tion?

Pro

ve th

e ex

iste

nce

of in

cent

ive

mea

sure

s en

cour

agin

g re

cycl

ing

and

the

colle

ctio

n of

recy

clab

le

was

tes

Yes

No

c c

Is th

ere

any

syst

em to

col

lect

toxi

c an

d po

llute

d w

aste

?P

rove

the

exis

tenc

e of

toxi

c an

d po

llute

d w

aste

col

lect

ion

syst

em

(war

ehou

se, s

ched

ule

of c

olle

ctio

n,

capa

city

, etc

.)

Yes

No

c c


WA

STE

M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

3Li

quid

was

te

stor

age

and

trea

tmen

t

Qua

lity

of li

quid

was

te

stor

age

and

treat

men

tIs

ther

e a

stor

age

area

for l

iqui

d w

aste

that

ci

tizen

s of

the

city

can

use

?P

rovi

de a

map

indi

catin

g st

orag

e ar

ea fo

r liq

uid

was

te in

the

city

Yes

No

c c

Are

ther

e st

orag

e fa

cilit

ies

near

tour

ist

area

s (i.

e. s

eptic

tank

s)?

Det

ail t

he lo

catio

n an

d th

e nu

mbe

r of

sto

rage

faci

litie

s (i.

e. s

eptic

ta

nks)

nea

r tou

rist a

reas

and

the

sche

dule

of c

olle

ctio

n

Yes

No

c c

Is th

ere

a tre

atm

ent p

lant

nea

r the

city

?P

rovi

de th

e m

ap o

f the

liqu

id w

aste

tre

atm

ent p

lant

, if a

ny, n

ear t

he


(cap

acity

, etc

.)

Yes

No

c c

4S

olid

was

te

stor

age

and

trea

tmen

t

Qua

lity

of s

olid

was

te

stor

age

and

treat

men

tIs

ther

e a

was

te d

ispo

sal a

rea

near

the

city


Pro

vide

the

map

of s

olid

was

te

disp

osal

are

a ne

ar th

e ci

ty a

nd it


etc.

)

Yes

No

c c

Is th

ere

a tre

atm

ent a

nd re

cycl

ing

plan

t ne

ar th

e ci

ty?

Pro

vide

the

map

of s

olid

was

te

treat

men

t and

recy

clin

g pl

ant

near

the

city

and

its

tech

nica


volu

me

of w

aste

col

lect

ed a

nd

treat

ed, e

tc.)

Yes

No

c c

5R

ecyc

ling

Are

ther

e st

rate

gies

or

mea

sure

s to

pro

mot

e re

cycl

ing?

Do

the

city

aut

horit

ies

enco

urag

e re

cycl

ing

and

colle

ct fr

om th

e po

pula

tion?

Pro

ve th

e ex

iste

nce

of in

cent

ive

mea

sure

s en

cour

agin

g re

cycl

ing

and

the

colle

ctio

n of

recy

clab

le

was

tes

Yes

No

c c

Is th

ere

any

syst

em to

col

lect

toxi

c an

d po

llute

d w

aste

?P

rove

the

exis

tenc

e of

toxi

c an

d po

llute

d w

aste

col

lect

ion

syst

em

(war

ehou

se, s

ched

ule

of c

olle

ctio

n,

capa

city

, etc

.)

Yes

No

c c


WA

STE

M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

3Li

quid

was

te

stor

age

and

trea

tmen

t

Qua

lity

of li

quid

was

te

stor

age

and

treat

men

tIs

ther

e a

stor

age

area

for l

iqui

d w

aste

that

ci

tizen

s of

the

city

can

use

?P

rovi

de a

map

indi

catin

g st

orag

e ar

ea fo

r liq

uid

was

te in

the

city

Yes

No

c c

Are

ther

e st

orag

e fa

cilit

ies

near

tour

ist

area

s (i.

e. s

eptic

tank

s)?

Det

ail t

he lo

catio

n an

d th

e nu

mbe

r of

sto

rage

faci

litie

s (i.

e. s

eptic

ta

nks)

nea

r tou

rist a

reas

and

the

sche

dule

of c

olle

ctio

n

Yes

No

c c

Is th

ere

a tre

atm

ent p

lant

nea

r the

city

?P

rovi

de th

e m

ap o

f the

liqu

id w

aste

tre

atm

ent p

lant

, if a

ny, n

ear t

he


(cap

acity

, etc

.)

Yes

No

c c

4S

olid

was

te

stor

age

and

trea

tmen

t

Qua

lity

of s

olid

was

te

stor

age

and

treat

men

tIs

ther

e a

was

te d

ispo

sal a

rea

near

the

city


Pro

vide

the

map

of s

olid

was

te

disp

osal

are

a ne

ar th

e ci

ty a

nd it


etc.

)

Yes

No

c c

Is th

ere

a tre

atm

ent a

nd re

cycl

ing

plan

t ne

ar th

e ci

ty?

Pro

vide

the

map

of s

olid

was

te

treat

men

t and

recy

clin

g pl

ant

near

the

city

and

its

tech

nica


volu

me

of w

aste

col

lect

ed a

nd

treat

ed, e

tc.)

Yes

No

c c

5R

ecyc

ling

Are

ther

e st

rate

gies

or

mea

sure

s to

pro

mot

e re

cycl

ing?

Do

the

city

aut

horit

ies

enco

urag

e re

cycl

ing

and

colle

ct fr

om th

e po

pula

tion?

Pro

ve th

e ex

iste

nce

of in

cent

ive

mea

sure

s en

cour

agin

g re

cycl

ing

and

the

colle

ctio

n of

recy

clab

le

was

tes

Yes

No

c c

Is th

ere

any

syst

em to

col

lect

toxi

c an

d po

llute

d w

aste

?P

rove

the

exis

tenc

e of

toxi

c an

d po

llute

d w

aste

col

lect

ion

syst

em

(war

ehou

se, s

ched

ule

of c

olle

ctio

n,

capa

city

, etc

.)

Yes

No

c c

WA

STE

M

AN

AG

EM

EN

TR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nce

for

crite

ria

App

rais

alS

core

Is th

ere

any

appr

opria

te e

quip

men

t for

re

cycl

ing

purp

ose

(i.e.

, tri

rubb

ish

bins

, et

c.)?

Det

ail t

he n

umbe

r, lo

catio

n an

d ty

pe o

f dus

tbin

s de

dica

ted

to

recy

clin

g pu

rpos

e

Yes

No

c c

Are

aw

aren

ess

cam

paig

ns re

gula

rly

carr

ied

out a

bout

recy

clin

g ai

med

at t

he

loca

l pop

ulat

ion

and

in p

artic

ular

tour

ist

ente

rpris

es?

Pro

ve th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

(typ

es o

f cam

paig

ns,

materials/means,targetsand

frequ

ency

)

Yes

No

c c

- N

umbe

r of

Det

aile

d In

dica

tors

: 5-

Num

ber

of C

rite

ria:

20

Tota

l20


1.4.

Tab

le o

f ass

essm

ent o

n 3

indi

cato

rs o

f Aw

aren

ess-

build

ing

abou

t Env

ironm

enta

l Pro

tect

ion

and

Clea

nlin

ess

Indi

cato

rs

Aw

aren

ess-

build

ing

abou

t Env

iron

men

tal

Pro

tect

ion

and

Cle

anlin

ess

Indi

cato

rs

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

1R

aisi

ng

awar

enes

s of

lo

cal p

eopl

e ab

out

envi

ronm

enta

l pr

otec

tion

and

clea

nlin

ess

Are

ther

e an

y ac

tions

or

stra

tegy

to ra

ise

awar

enes

s of

loca

l peo

ple

abou

t en

viro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s?

Are

ther

e an

y aw

aren

ess

cam

paig

ns

(pub

licity

, eve

nts,

com

petit

ions

, etc

.) ca

rrie

d ou

t abo

ut e

nviro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s ai

med

at t

he lo

cal

popu

latio

n?

Pro

ve th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

by

just

ifyin

g ty

pes

of

cam

paig

ns a

nd ta

rget

ed g

roup

s of

lo

cal p

opul

atio

n

Yes

No

c c

How

ofte

n?

Just

ify th

e fre

quen

cy__

__tim

es

(at l

east

on

ce a

yea

r to

get

a

scor

e)

Hav

e th

e au

thor

ities

pro

duce

d an

d di

ssem

inat

ed p

ublic

ity m

ater

ial a

bout

en

viro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s (booklets,leaflets,bannersandposters,

etc.

)?

Just

ify th

e m

ater

ials

use

d fo

r the

aw

aren

ess

cam

paig

n by

pro

vidi

ng

a sa

mpl

e of

eac

h pu

blic

ity m

ater

ial

(booklets,leaflets,bannersand

post

ers.

..)

Yes

No

c c

2R

aisi

ng

awar

enes

s of

tour

ist

firm

s ab

out

envi

ronm

enta

l pr

otec

tion

and

clea

nlin

ess

Are

ther

e an

y ac

tions

or

stra

tegy

to ra

ise

awar

enes

s oftouristfirmsabout

envi

ronm

enta

l pro

tect

ion

and

clea

nlin

ess?

Are

ther

e an

y aw

aren

ess

cam

paig

ns

(pub

licity

, eve

nts,

com

petit

ions

, etc

.) ca

rrie

d ou

t abo

ut e

nviro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s ai

med

at e

mpl

oyee

s of

to

uris

t ent

erpr

ises

?

Pro

ve th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

by

just

ifyin

g ty

pes

of

cam

paig

ns a

nd ta

rget

ed to

uris

t firms

Yes

No

c c

How

ofte

n?Ju

stify

the

frequ

ency

____

times

(a

t lea

st

once

a y

ear

to g

et a

sc

ore)


1.4.

Tab

le o

f ass

essm

ent o

n 3

indi

cato

rs o

f Aw

aren

ess-

build

ing

abou

t Env

ironm

enta

l Pro

tect

ion

and

Clea

nlin

ess

Indi

cato

rs

Aw

aren

ess-

build

ing

abou

t Env

iron

men

tal

Pro

tect

ion

and

Cle

anlin

ess

Indi

cato

rs

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

1R

aisi

ng

awar

enes

s of

lo

cal p

eopl

e ab

out

envi

ronm

enta

l pr

otec

tion

and

clea

nlin

ess

Are

ther

e an

y ac

tions

or

stra

tegy

to ra

ise

awar

enes

s of

loca

l peo

ple

abou

t en

viro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s?

Are

ther

e an

y aw

aren

ess

cam

paig

ns

(pub

licity

, eve

nts,

com

petit

ions

, etc

.) ca

rrie

d ou

t abo

ut e

nviro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s ai

med

at t

he lo

cal

popu

latio

n?

Pro

ve th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

by

just

ifyin

g ty

pes

of

cam

paig

ns a

nd ta

rget

ed g

roup

s of

lo

cal p

opul

atio

n

Yes

No

c c

How

ofte

n?

Just

ify th

e fre

quen

cy__

__tim

es

(at l

east

on

ce a

yea

r to

get

a

scor

e)

Hav

e th

e au

thor

ities

pro

duce

d an

d di

ssem

inat

ed p

ublic

ity m

ater

ial a

bout

en

viro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines


etc.

)?

Just

ify th

e m

ater

ials

use

d fo

r the

aw

aren

ess

cam

paig

n by

pro

vidi

ng

a sa

mpl

e of

eac

h pu

blic

ity m

ater

ial


post

ers.

..)

Yes

No

c c

2R

aisi

ng

awar

enes

s of

tour

ist

firm

s ab

out

envi

ronm

enta

l pr

otec

tion

and

clea

nlin

ess

Are

ther

e an

y ac

tions

or

stra

tegy

to ra

ise

awar

enes


envi

ronm

enta

l pro

tect

ion

and

clea

nlin

ess?

Are

ther

e an

y aw

aren

ess

cam

paig

ns

(pub

licity

, eve

nts,

com

petit

ions

, etc

.) ca

rrie

d ou

t abo

ut e

nviro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s ai

med

at e

mpl

oyee

s of

to

uris

t ent

erpr

ises

?

Pro

ve th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

by

just

ifyin

g ty

pes

of

cam

paig

ns a

nd ta

rget

ed to

uris

t firms

Yes

No

c c

How

ofte

n?Ju

stify

the

frequ

ency

____

times

(a

t lea

st

once

a y

ear

to g

et a

sc

ore)


Aw

aren

ess-

build

ing

abou

t Env

iron

men

tal

Pro

tect

ion

and

Cle

anlin

ess

Indi

cato

rs

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

1R

aisi

ng

awar

enes

s of

lo

cal p

eopl

e ab

out

envi

ronm

enta

l pr

otec

tion

and

clea

nlin

ess

Are

ther

e an

y ac

tions

or

stra

tegy

to ra

ise

awar

enes

s of

loca

l peo

ple

abou

t en

viro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s?

Are

ther

e an

y aw

aren

ess

cam

paig

ns

(pub

licity

, eve

nts,

com

petit

ions

, etc

.) ca

rrie

d ou

t abo

ut e

nviro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s ai

med

at t

he lo

cal

popu

latio

n?

Pro

ve th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

by

just

ifyin

g ty

pes

of

cam

paig

ns a

nd ta

rget

ed g

roup

s of

lo

cal p

opul

atio

n

Yes

No

c c

How

ofte

n?

Just

ify th

e fre

quen

cy__

__tim

es

(at l

east

on

ce a

yea

r to

get

a

scor

e)

Hav

e th

e au

thor

ities

pro

duce

d an

d di

ssem

inat

ed p

ublic

ity m

ater

ial a

bout

en

viro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines


etc.

)?

Just

ify th

e m

ater

ials

use

d fo

r the

aw

aren

ess

cam

paig

n by

pro

vidi

ng

a sa

mpl

e of

eac

h pu

blic

ity m

ater

ial


post

ers.

..)

Yes

No

c c

2R

aisi

ng

awar

enes

s of

tour

ist

firm

s ab

out

envi

ronm

enta

l pr

otec

tion

and

clea

nlin

ess

Are

ther

e an

y ac

tions

or

stra

tegy

to ra

ise

awar

enes


envi

ronm

enta

l pro

tect

ion

and

clea

nlin

ess?

Are

ther

e an

y aw

aren

ess

cam

paig

ns

(pub

licity

, eve

nts,

com

petit

ions

, etc

.) ca

rrie

d ou

t abo

ut e

nviro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s ai

med

at e

mpl

oyee

s of

to

uris

t ent

erpr

ises

?

Pro

ve th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

by

just

ifyin

g ty

pes

of

cam

paig

ns a

nd ta

rget

ed to

uris

t firms

Yes

No

c c

How

ofte

n?Ju

stify

the

frequ

ency

____

times

(a

t lea

st

once

a y

ear

to g

et a

sc

ore)

Aw

aren

ess-

build

ing

abou

t Env

iron

men

tal

Pro

tect

ion

and

Cle

anlin

ess

Indi

cato

rs

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

Are

ther

e ap

prop

riate

mat

eria

ls a

nd

activ

ities

for t

he p

urpo

se?

Pro

vide

list

and

sam

ple

of

mat

eria

ls a

nd li

st o

f act

iviti

es u

sed

for t

he c

ampa

ign

purp

ose

Yes

No

c c

3R

aisi

ng

awar

enes

s of

to

uris

ts a

bout

en

viro

nmen

tal

prot

ectio

n an

d cl

eanl

ines

s

Are

ther

e an

y ac

tions

or

stra

tegy

to ra

ise

awar

enes

s of

tour

ists

abo

ut

envi

ronm

enta

l pro

tect

ion

and

clea

nlin

ess?

Are

tour

ists

mad

e aw

are

of th

e ci

ty’s

en

viro

nmen

tal p

rote

ctio

n an

d cl

eanl

ines

s ef

forts

and

regu

latio

ns?

Pro

ve th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

by

just

ifyin

g ty

pes

of

cam

paig

ns a

nd ta

rget

ed g

roup

s of

to

uris

ts

Yes

No

c c

How

ofte

n?Ju

stify

the

frequ

ency

____

times

( a

t lea

st

once

a y

ear

to g

et a

sc

ore

)

Are

ther

e ap

prop

riate

mat

eria

ls a

nd

activ

ities

for t

he p

urpo

se?

Just

ify th

at th

e m

ater

ials

and

ac

tiviti

es a

re a

dapt

ed to

and

un

ders

tand

able

for t

ouris

ts (t

he

exis

tenc

e of

boo

klet

s, b

anne

rs

and

post

ers

in E

nglis

h la

ngua

ge,

loca

tion

(at s

ensi

tive

area

s: p

arks

, riv

ersi

de, f

ores

t, et

c.)

Yes

No

c c

- N

umbe

r of

Det

aile

d In

dica

tors

: 3-

Num

ber

of C

rite

ria:

9To

tal

9


1.5.

Tab

le o

f ass

essm

ent o

n 2

indi

cato

rs o

f Gre

en S

pace

s

GR

EE

N S

PA

CE

SR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nces

for

crite

ria

App

rais

alS

core

1Q

uant

ity o

f gre

en

spac

e in

the

city

Sur

face

are

a in

the

city

al

loca

ted

for g

reen

spa

ces

How

man

y pa

rks

are

ther

e in

the

city

?P

rovi

de:

-a m

ap in

dica

ting

park

s in

the

city

an

d its

tota

l num

ber

-par

k de

velo

pmen

t pro

ject

s in

pr

ogre

ss (s

ched

ule.

..)

____

____

_ (n

umbe

r)(a

t lea

st

one

to g

et

a sc

ore)

Wha

t is

the

prop

ortio

n of

gre

en s

pace

co

mpa

red

to to

tal s

urfa

ce a

rea

of th

e ci

ty?

Just

ify th

e pe

rcen

tage

of t

he g

reen

sp

ace

surfa

ce c

ompa

red

to to

tal

surfa

ce o

f the

city

____

___%

(A

t lea

st

5% to

get

a

scor

e)

2G

reen

spa

ce

mai

nten

ance

and

m

anag

emen

t

Are

ther

e m

easu

res

to

prop

erly

man

age

and

mai

ntai

n gr

een

spac

e in

the

city

?

Whi

ch in

stitu

tion

mai

ntai

ns a

nd m

anag

es

gree

n sp

aces

?P

rovi

de

-nam

e of

aut

horit

y in

cha

rge

(with

amunicipaldecision)and/ora

cont

ract

of m

aint

enan

ce w

ith a

co

mpa

ny-li

st o

f tas

ks-n

otic

e bo

ard

Pub

lic

auth

oriti

es

Priv

ate

com

pany

Other(i.e.

NGO)

(spe

cify

)

Non

e (N

o sc

ore)

c c c c

Is th

ere

a re

gula

r sch

edul

ed m

aint

enan

ce

and

man

agem

ent p

rogr

amm

e?P

rovi

de th

e m

onth

ly s

ched

ule

to

just

ify fr

eque

ncy

of m

aint

enan

ce

and

man

agem

ent

Yes

No

c c


1.5.

Tab

le o

f ass

essm

ent o

n 2

indi

cato

rs o

f Gre

en S

pace

s

GR

EE

N S

PA

CE

SR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nces

for

crite

ria

App

rais

alS

core

1Q

uant

ity o

f gre

en

spac

e in

the

city

Sur

face

are

a in

the

city

al

loca

ted

for g

reen

spa

ces

How

man

y pa

rks

are

ther

e in

the

city

?P

rovi

de:

-a m

ap in

dica

ting

park

s in

the

city

an

d its

tota

l num

ber

-par

k de

velo

pmen

t pro

ject

s in

pr

ogre

ss (s

ched

ule.

..)

____

____

_ (n

umbe

r)(a

t lea

st

one

to g

et

a sc

ore)

Wha

t is

the

prop

ortio

n of

gre

en s

pace

co

mpa

red

to to

tal s

urfa

ce a

rea

of th

e ci

ty?

Just

ify th

e pe

rcen

tage

of t

he g

reen

sp

ace

surfa

ce c

ompa

red

to to

tal

surfa

ce o

f the

city

____

___%

(A

t lea

st

5% to

get

a

scor

e)

2G

reen

spa

ce

mai

nten

ance

and

m

anag

emen

t

Are

ther

e m

easu

res

to

prop

erly

man

age

and

mai

ntai

n gr

een

spac

e in

the

city

?

Whi

ch in

stitu

tion

mai

ntai

ns a

nd m

anag

es

gree

n sp

aces

?P

rovi

de

-nam

e of

aut

horit

y in

cha

rge

(with


cont

ract

of m

aint

enan

ce w

ith a

co

mpa

ny-li

st o

f tas

ks-n

otic

e bo

ard

Pub

lic

auth

oriti

es

Priv

ate

com

pany

Other(i.e.

NGO)

(spe

cify

)

Non

e (N

o sc

ore)

c c c c

Is th

ere

a re

gula

r sch

edul

ed m

aint

enan

ce

and

man

agem

ent p

rogr

amm

e?P

rovi

de th

e m

onth

ly s

ched

ule

to

just

ify fr

eque

ncy

of m

aint

enan

ce

and

man

agem

ent

Yes

No

c c


GR

EE

N S

PA

CE

SR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nces

for

crite

ria

App

rais

alS

core

1Q

uant

ity o

f gre

en

spac

e in

the

city

Sur

face

are

a in

the

city

al

loca

ted

for g

reen

spa

ces

How

man

y pa

rks

are

ther

e in

the

city

?P

rovi

de:

-a m

ap in

dica

ting

park

s in

the

city

an

d its

tota

l num

ber

-par

k de

velo

pmen

t pro

ject

s in

pr

ogre

ss (s

ched

ule.

..)

____

____

_ (n

umbe

r)(a

t lea

st

one

to g

et

a sc

ore)

Wha

t is

the

prop

ortio

n of

gre

en s

pace

co

mpa

red

to to

tal s

urfa

ce a

rea

of th

e ci

ty?

Just

ify th

e pe

rcen

tage

of t

he g

reen

sp

ace

surfa

ce c

ompa

red

to to

tal

surfa

ce o

f the

city

____

___%

(A

t lea

st

5% to

get

a

scor

e)

2G

reen

spa

ce

mai

nten

ance

and

m

anag

emen

t

Are

ther

e m

easu

res

to

prop

erly

man

age

and

mai

ntai

n gr

een

spac

e in

the

city

?

Whi

ch in

stitu

tion

mai

ntai

ns a

nd m

anag

es

gree

n sp

aces

?P

rovi

de

-nam

e of

aut

horit

y in

cha

rge

(with


cont

ract

of m

aint

enan

ce w

ith a

co

mpa

ny-li

st o

f tas

ks-n

otic

e bo

ard

Pub

lic

auth

oriti

es

Priv

ate

com

pany

Other(i.e.

NGO)

(spe

cify

)

Non

e (N

o sc

ore)

c c c c

Is th

ere

a re

gula

r sch

edul

ed m

aint

enan

ce

and

man

agem

ent p

rogr

amm

e?P

rovi

de th

e m

onth

ly s

ched

ule

to

just

ify fr

eque

ncy

of m

aint

enan

ce

and

man

agem

ent

Yes

No

c c

GR

EE

N S

PA

CE

SR

equi

rem

ent o

f maj

or

crite

ria

Cri

teri

aE

vide

nces

for

crite

ria

App

rais

alS

core

Are

ther

e en

viro

nmen

tal

man

agem

ent s

yste

ms

in p

lace

(e

nerg

y sa

ving

sys

tem

for l

ight

ing,

irr

igat

ion,

the

use

of o

rgan

ic

ferti

liser

, etc

.)?

Pro

vide

:-D

etai

l of l

ight

ing

syst

em-C

hoic

e of

spe

cies

-Rat

iona

l use

of n

atur

al re

sour

ces

(wat

erin

g sc

hedu

le)

-Qua

ntity

of o

rgan

ic fe

rtilis

er u

sed

for t

he p

arks

Yes

No

c c

- N

umbe

r of

Det

aile

d In

dica

tors

: 2-

Num

ber

of C

rite

ria:

5To

tal

5


1.6.

Tab

le o

f ass

essm

ent o

n 4

indi

cato

rs o

f Hea

lth S

afet

y an

d Ur

ban

Safe

ty a

nd S

ecur

ity

HE

ALT

H S

AFE

TY A

ND

U

RB

AN

SA

FETY

AN

D

SE

CU

RIT

Y

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

1H

ealth

saf

ety

Doe

s he

alth

saf

ety

be

ensu

red

in th

e ci

ty?

Are

ther

e en

ough

hea

lth c

entre

s in

the

city

?P

rovi

de a

det

aile

d lis

t and

map

of

all

heal

th c

entre

s (s

taffs

, eq

uipm

ent a

nd s

ize

etc.

) in

the

city

an

d co

mpa

re it

to th

e to

tal n

umbe

r of

pop

ulat

ion

in th

e ci

ty (r

efer

to

the

late

st c

ensu

s da

ta)

Yes

(At l

east

1

for 5

00

inha

bita

nts

to g

et a

sc

ore)

No

c c

Are

ther

e en

ough

pha

rmac

ies

in th

e ci

ty?

Pro

vide

a li

st a

nd a

map

of

all p

harm

acie

s in

the

city

and

co

mpa

re it

to th

e to

tal n

umbe

r of

popu

latio

n in

the

city

(ref

er to

the

late

st c

ensu

s da

ta)

Yes

(At l

east

1

for 5

00

inha

bita

nts

to g

et a

sc

ore)

No

c c

Is th

ere

a sa

nita

tion

norm

for t

he p

lace

s w

here

tour

ists

con

greg

ate?

Providethespecificsanitation

norm

, if a

ny, f

or e

ach

plac

e w

here

to

uris

ts c

ongr

egat

e (r

esta

uran

ts,

mar

kets

, fas

t foo

d ou

tlets

, stre

et

vend

ors,

etc

.)

Yes

No

c c

How

ofte

n ar

e sa

nita

tion

insp

ectio

ns

carr

ied

out a

t are

as w

here

tour

ists

co

ngre

gate

(res

taur

ants

, mar

kets

, fas

t foo

d ou

tlets

, stre

et v

endo

rs, e

tc.…

)?

Pro

vide

nam

e of

the

auth

ority

in

char

ge o

f ins

pect

ion,

the

sche

dule

of

san

itatio

n in

spec

tion

and

the

annu

al re

port

with

the

date

of e

ach

insp

ectio

n

Mon

thly

or

mor

e of

ten

(At l

east

on

ce a

m

onth

to

get a

sco

re)

Less

than

on

ce a

m

onth

c c


1.6.

Tab

le o

f ass

essm

ent o

n 4

indi

cato

rs o

f Hea

lth S

afet

y an

d Ur

ban

Safe

ty a

nd S

ecur

ity

HE

ALT

H S

AFE

TY A

ND

U

RB

AN

SA

FETY

AN

D

SE

CU

RIT

Y

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

1H

ealth

saf

ety

Doe

s he

alth

saf

ety

be

ensu

red

in th

e ci

ty?

Are

ther

e en

ough

hea

lth c

entre

s in

the

city

?P

rovi

de a

det

aile

d lis

t and

map

of

all

heal

th c

entre

s (s

taffs

, eq

uipm

ent a

nd s

ize

etc.

) in

the

city

an

d co

mpa

re it

to th

e to

tal n

umbe

r of

pop

ulat

ion

in th

e ci

ty (r

efer

to

the

late

st c

ensu

s da

ta)

Yes

(At l

east

1

for 5

00

inha

bita

nts

to g

et a

sc

ore)

No

c c

Are

ther

e en

ough

pha

rmac

ies

in th

e ci

ty?

Pro

vide

a li

st a

nd a

map

of

all p

harm

acie

s in

the

city

and

co

mpa

re it

to th

e to

tal n

umbe

r of

popu

latio

n in

the

city

(ref

er to

the

late

st c

ensu

s da

ta)

Yes

(At l

east

1

for 5

00

inha

bita

nts

to g

et a

sc

ore)

No

c c

Is th

ere

a sa

nita

tion

norm

for t

he p

lace

s w

here

tour

ists

con

greg

ate?

Providethespecificsanitation

norm

, if a

ny, f

or e

ach

plac

e w

here

to

uris

ts c

ongr

egat

e (r

esta

uran

ts,

mar

kets

, fas

t foo

d ou

tlets

, stre

et

vend

ors,

etc

.)

Yes

No

c c

How

ofte

n ar

e sa

nita

tion

insp

ectio

ns

carr

ied

out a

t are

as w

here

tour

ists

co

ngre

gate

(res

taur

ants

, mar

kets

, fas

t foo

d ou

tlets

, stre

et v

endo

rs, e

tc.…

)?

Pro

vide

nam

e of

the

auth

ority

in

char

ge o

f ins

pect

ion,

the

sche

dule

of

san

itatio

n in

spec

tion

and

the

annu

al re

port

with

the

date

of e

ach

insp

ectio

n

Mon

thly

or

mor

e of

ten

(At l

east

on

ce a

m

onth

to

get a

sco

re)

Less

than

on

ce a

m

onth

c c


HE

ALT

H S

AFE

TY A

ND

U

RB

AN

SA

FETY

AN

D

SE

CU

RIT

Y

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

2S

afet

y an

d se

curi

ty in

the

city

Qua

lity

of s

afet

y an

d se

curit

y in

the

city

Aretheresufficientpoliceofficersinthe

city

? (b

ased

on

indi

vidu

al c

ount

ry’s

nor

m)

Pro

vide

the

num

ber o

f pol

ice

officersinthecityandthe

coun

try’s

nor

m re

late

d to

th

is is

sue

Yes

No

c c

Is th

ere

a de

dica

ted

tour

ist p

olic

e un

it in

th

e ci

ty?

Pro

vide

:-g

over

nmen

t’s d

ecis

ion

on to

uris

t po

lice

unit

with

its

role

s an

d re

spon

sibi

litie

s-th

e lo

catio

ns o

f tou

rist p

olic

e un

it in

the

city

Yes

No

c c

Hav

e th

ey b

een

prop

erly

trai

ned

to d

eal

with

issu

es th

at to

uris

ts m

ay h

ave?

Pro

vide

det

ails

abo

ut tr

aini

ngs

conductedfortouristpoliceofficers

(type

of c

ours

es, m

ater

ials

, nu

mbe

r of i

ntak

e, e

tc.)

Yes

No

c c

3C

rim

e pr

even

tion

and

enfo

rcem

ent

of r

ules

Strategiesand/orspecific

mea

sure

s fo

r crim

e pr

even

tion

and

enfo

rcem

ent

of ru

les

Are

regu

latio

ns (p

rote

ctiv

e an

d pr

even

tive

mea

sure

s an

d ac

tiviti

es) a

gain

st il

lega

l ac

tiviti

es re

sulti

ng fr

om to

uris

m e

nfor

ced

to p

rote

ct th

e lo

cal p

opul

atio

n (i.

e. c

hild

prostitution,drugs,trafficking,smuggling,

dam

age

of e

nviro

nmen

tal a

nd c

ultu

ral

asse

ts e

tc.)?

Pro

ve:

- the

exi

sten

ce o

f rel

ated

law

s an

d re

gula

tions

- pro

tect

ive

and

prev

entiv

e m

easu

res

and

activ

ities

take

n by

au

thor

ities

- lat

est d

ata

of th

e nu

mbe

r of

tour

ism

-rel

ated

crim

es o

ccur

ring

in

the

city

Yes

No

c c

Are

aw

aren

ess

cam

paig

ns to

per

suad

e to

uris

ts n

ot to

indu

lge

in il

lega

l act

iviti

es

carr

ied

out r

egul

arly

?

Just

ify th

e ex

iste

nce

of a

war

enes

s ca

mpa

igns

(typ

e of

cam

paig

ns,

targ

eted

gro

ups

of to

uris

ts,

materials/meansandfrequency)

Yes

No

c c


HE

ALT

H S

AFE

TY A

ND

U

RB

AN

SA

FETY

AN

D

SE

CU

RIT

Y

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

4R

isk

man

agem

ent

stra

tegy


mea

sure

s fo

r ris

k m

anag

emen

t stra

tegy

(R

efer

to

Saf

ety

and

S

ecu

rity

Bes

t P

ract

ices

of

AS

EA

N)

Is th

ere

a ris

k m

anag

emen

t sys

tem

in

plac

e?Providedecisionand/ordocum

ents

rela

ted

to th

e ris

k m

anag

emen

t sy

stem

of t

he c

ity

Yes

No

c c

Is it

regu

larly

upd

ated

and

are

the

mai

n pe

ople

invo

lved

trai

ned

and

thei

r ski

lls

upda

ted?

Pro

vide

:- d

ate

and

deta

ils o

f eac

h up

date

- det

ails

abo

ut tr

aini

ng a

nd s

kills

up

date

for m

ain

peop

le in

volv

ed

Yes

No

c c

Is th

ere

a cr

isis

man

agem

ent s

yste

m in

pl

ace?

Providedecisionand/ordocum

ents

rela

ted

to c

risis

man

agem

ent

syst

em o

f the

city

Yes

No

c c

- N

umbe

r of

Det

aile

d In

dica

tors

: 2-

Num

ber

of C

rite

ria:

5To

tal

5


HE

ALT

H S

AFE

TY A

ND

U

RB

AN

SA

FETY

AN

D

SE

CU

RIT

Y

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

4R

isk

man

agem

ent

stra

tegy


mea

sure

s fo

r ris

k m

anag

emen

t stra

tegy

(R

efer

to

Saf

ety

and

S

ecu

rity

Bes

t P

ract

ices

of

AS

EA

N)

Is th

ere

a ris

k m

anag

emen

t sys

tem

in

plac

e?Providedecisionand/ordocum

ents

rela

ted

to th

e ris

k m

anag

emen

t sy

stem

of t

he c

ity

Yes

No

c c

Is it

regu

larly

upd

ated

and

are

the

mai

n pe

ople

invo

lved

trai

ned

and

thei

r ski

lls

upda

ted?

Pro

vide

:- d

ate

and

deta

ils o

f eac

h up

date

- det

ails

abo

ut tr

aini

ng a

nd s

kills

up

date

for m

ain

peop

le in

volv

ed

Yes

No

c c

Is th

ere

a cr

isis

man

agem

ent s

yste

m in

pl

ace?

Providedecisionand/ordocum

ents

rela

ted

to c

risis

man

agem

ent

syst

em o

f the

city

Yes

No

c c

- N

umbe

r of

Det

aile

d In

dica

tors

: 2-

Num

ber

of C

rite

ria:

5To

tal

5


1.7.

Tab

le o

f ass

essm

ent o

n 5

indi

cato

rs o

f Tou

rism

Infra

stru

ctur

e an

d Fa

cilit

ies

TOU

RIS

M

INFR

AS

TRU

CTU

RE

A

ND

FA

CIL

ITIE

S

IND

ICA

TOR

S

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

1P

lann

ing

for

tour

ism

Exi

sten

ce o

f a to

uris

m

mas

ter p

lan

bein

g im

plem

ente

d an

d re

gula

rly

upda

ted

Has

a to

uris

m m

aste

r pla

n fo

r the

city

bee

n fo

rmul

ated

?Providedecisionand/ordocum

ents

rela

ted

to to

uris

m m

aste

r pla

n fo

r th

e ci

ty

Yes

No

c c

Is it

bei

ng im

plem

ente

d?P

rovi

de th

e na

me

of re

spon

sibl

e authorities/institutions,detailed

activ

ities

and

mea

sure

s ta

ken

plac

e to

impl

emen

t the

mas

ter p

lan

Yes

No

c c

Is it

mon

itore

d an

d ad

apte

d on

a re

gula

r ba

sis

(at l

east

eve

ry 2

yea

rs)?

Providemonitoringtools/

mec

hani

sm, t

he s

ched

ule

and

revi

ewin

g pr

oced

ure

(at l

east

eve

ry

2 ye

ars)

Yes

No

c c

2In

form

atio

n ce

ntre

s, s

igna

ge

and

tour

ist m

aps

Qua

lity

of in

form

atio

n ce

ntre

s, s

igna

ge a

nd to

uris

t m

aps

Aretheresufficienttouristinformation

cent

res

or p

oint

s in

the

city

?P

rovi

de

-amapoftourismofficeand

touristinformationcentres/points

- res

pons

ible

aut

horit

ies

- sta

ffs w

ho c

an c

omm

unic

ate

with

to

uris

ts- w

orki

ng h

ours

- ava

ilabl

e m

ater

ials

Yes

(At l

east

on

e at

ea

ch m

ain

tour

ist s

ite

to g

et a

sc

ore)

No

c c

Are

the

tour

ist a

ttrac

tions

of t

he c

ity

prop

erly

sig

npos

ted?

Pro

vide

a m

ap in

dica

ting

tour

ist

attra

ctio

ns a

nd s

ignp

osts

sh

owca

sing

its

loca

tions

(pho

tos

as e

vide

nce)

Yes

No

c c

Are

sig

npos

ts a

lso

in E

nglis

h?P

rove

that

inte

rnat

iona

l lan

guag

es,

espe

cial

ly E

nglis

h, a

re u

sed

on

sign

post

s (p

hoto

s as

evi

denc

e)

Yes

No

c c


TOU

RIS

M

INFR

AS

TRU

CTU

RE

A

ND

FA

CIL

ITIE

S

IND

ICA

TOR

S

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

Is th

ere

a to

uris

t map

for t

he c

ity?

Pro

vide

a s

ampl

e of

tour

ist m

ap fo

r th

e ci

tyY

esN

oc c

Are

the

map

and

oth

er to

uris

t inf

orm

atio

n w

ell d

isse

min

ated

at p

lace

s w

here

tour

ists

co

ngre

gate

in th

e ci

ty?

Justifymaterials/meansfor

diss

emin

atio

n an

d pr

ove

the

actio

ns ta

ken

at p

lace

s w

here

to

uris

ts c

ongr

egat

e in

the

city

(with

schedule/frequency)

Yes

No

c c

3Lo

catio

n of

sh

oppi

ng c

entr

es

and

reta

il ou

tlets

Exi

sten

ce o

f sho

ppin

g ce

ntre

s an

d re

tail

outle

tsA

re s

hopp

ing

cent

res

and

shop

ping

out

lets

w

ithin

a re

ason

able

dis

tanc

e of

are

as

whe

re to

uris

ts c

ongr

egat

e (i.

e. a

ttrac

tions

, ho

tels

, etc

.)?

Pro

vide

a m

ap in

dica

ting

the

loca

tions

of s

hopp

ing

cent

res

and

shop

ping

out

lets

and

the

dist

ance

to

tour

ist a

reas

(attr

actio

ns, h

otel

s,

etc.

)

Yes

No

c c

Are

ther

e ha

ndic

raft

cent

res

near

tour

ist

area

?P

rovi

de a

map

indi

catin

g lo

catio

ns

of h

andi

craf

ts c

entre

s ( s

peci

fyin

g si

ze, p

rodu

cts,

etc

.) an

d th

e di

stan

ce to

tour

ist a

reas

Yes

No

c c

Are

the

hand

icra

fts o

n sa

le o

f goo

d qu

ality

an

d re

pres

enta

tive

of th

e ci

ty?

Provethequalityandtheorigin/

iden

tity

of h

andi

craf

ts o

n sa

leY

esN

oc c

Are

loca

l pro

duct

s av

aila

ble

on s

ale?

Pro

ve th

e pr

esen

ce o

f loc

al

prod

ucts

on

sale

for t

ouris

ts

(spe

cify

ing

type

s of

pro

duct

s,

loca

tion

of s

hops

, etc

.)

Yes

No

c c

4Le

isur

e ar

eas

(tou

rist

are

as,

publ

ic p

arks

, sp

orts

and

re

crea

tion,

etc

.)

Exi

sten

ce a

nd in

dica

tion

of

leis

ure

area

sA

re le

isur

e ar

eas

in th

e ci

ty c

lear

ly

indi

cate

d an

d av

aila

ble

to to

uris

ts?

Pro

ve th

e ex

iste

nce

of le

isur

e ar

eas

in th

e ci

ty w

ith a

map

in

dica

ting

its lo

catio

ns (j

ustif

ying

its

sign

post

s)

Yes

No

c c


TOU

RIS

M

INFR

AS

TRU

CTU

RE

A

ND

FA

CIL

ITIE

S

IND

ICA

TOR

S

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

Is th

ere

a to

uris

t map

for t

he c

ity?

Pro

vide

a s

ampl

e of

tour

ist m

ap fo

r th

e ci

tyY

esN

oc c

Are

the

map

and

oth

er to

uris

t inf

orm

atio

n w

ell d

isse

min

ated

at p

lace

s w

here

tour

ists

co

ngre

gate

in th

e ci

ty?

Justifymaterials/meansfor

diss

emin

atio

n an

d pr

ove

the

actio

ns ta

ken

at p

lace

s w

here

to

uris

ts c

ongr

egat

e in

the

city

(with

schedule/frequency)

Yes

No

c c

3Lo

catio

n of

sh

oppi

ng c

entr

es

and

reta

il ou

tlets

Exi

sten

ce o

f sho

ppin

g ce

ntre

s an

d re

tail

outle

tsA

re s

hopp

ing

cent

res

and

shop

ping

out

lets

w

ithin

a re

ason

able

dis

tanc

e of

are

as

whe

re to

uris

ts c

ongr

egat

e (i.

e. a

ttrac

tions

, ho

tels

, etc

.)?

Pro

vide

a m

ap in

dica

ting

the

loca

tions

of s

hopp

ing

cent

res

and

shop

ping

out

lets

and

the

dist

ance

to

tour

ist a

reas

(attr

actio

ns, h

otel

s,

etc.

)

Yes

No

c c

Are

ther

e ha

ndic

raft

cent

res

near

tour

ist

area

?P

rovi

de a

map

indi

catin

g lo

catio

ns

of h

andi

craf

ts c

entre

s ( s

peci

fyin

g si

ze, p

rodu

cts,

etc

.) an

d th

e di

stan

ce to

tour

ist a

reas

Yes

No

c c

Are

the

hand

icra

fts o

n sa

le o

f goo

d qu

ality

an

d re

pres

enta

tive

of th

e ci

ty?

Provethequalityandtheorigin/

iden

tity

of h

andi

craf

ts o

n sa

leY

esN

oc c

Are

loca

l pro

duct

s av

aila

ble

on s

ale?

Pro

ve th

e pr

esen

ce o

f loc

al

prod

ucts

on

sale

for t

ouris

ts

(spe

cify

ing

type

s of

pro

duct

s,

loca

tion

of s

hops

, etc

.)

Yes

No

c c

4Le

isur

e ar

eas

(tou

rist

are

as,

publ

ic p

arks

, sp

orts

and

re

crea

tion,

etc

.)

Exi

sten

ce a

nd in

dica

tion

of

leis

ure

area

sA

re le

isur

e ar

eas

in th

e ci

ty c

lear

ly

indi

cate

d an

d av

aila

ble

to to

uris

ts?

Pro

ve th

e ex

iste

nce

of le

isur

e ar

eas

in th

e ci

ty w

ith a

map

in

dica

ting

its lo

catio

ns (j

ustif

ying

its

sign

post

s)

Yes

No

c c


TOU

RIS

M

INFR

AS

TRU

CTU

RE

A

ND

FA

CIL

ITIE

S

IND

ICA

TOR

S

Req

uire

men

t of m

ajor

cr

iteri

aC

rite

ria

Evi

denc

es fo

r cr

iteri

aA

ppra

isal

Sco

re

Are

thes

e af

ford

able

to lo

cal r

esid

ents

?P

rovi

de th

e ra

nge

of p

rices

w

heth

er it

is a

fford

able

for l

ocal

re

side

nts

(any

spe

cial

pric

e fo

r lo

cal r

esid

ents

?)

Yes

No

c c

5Le

vel o

f tou

rist

sa

tisfa

ctio

nE

xist

ence

of s

urve

ys d

one

to p

rove

the

leve

l of t

ouris

t sa

tisfa

ctio

n

Are

sur

veys

regu

larly

car

ried

out t

o ga

uge

tour

ist s

atis

fact

ion

with

the

clea

nlin

ess,

w

elco

me

and

hosp

italit

y, s

ecur

ity, a

nd th

e ap

prec

iatio

n of

dec

or a

nd th

e en

viro

nmen

t of

the

city

?

Just

ify:

-type

s of

sur

veys

car

ried

out

-targ

ets

(loca

l and

inte

rnat

iona

l to

uris

ts)

-obj

ectiv

es o

f the

sur

veys

-schedule/frequency

Yes

No

c c

Whatpercentageoftouristsissatisfied?

Pro

vide

the

resu

lts (s

tatis

tics)

of

the

surv

eys

mos

t rec

ently

co

nduc

ted

to g

auge

tour

ist

satis

fact

ion

____

__%

(A

t lea

st

70%

to g

et

a sc

ore)

How

ofte

n ar

e th

ey c

arrie

d ou

t?P

rovi

de th

e sc

hedu

le o

f the

su

rvey

s to

just

ify th

e fre

quen

cyOncea

year

or

mor

e of

ten

(At l

east

an

nual

ly

to g

et a

sc

ore)

Less

than

on

ce a

ye

ar

c c

Hav

e th

e re

sults

of t

he s

urve

ys le

d to

ac

tions

to im

prov

e th

e si

tuat

ion?

Pro

ve th

e im

plem

enta

tion

of

actions/measuresbasedon

the

outc

omes

of t

he s

urve

ys to

im

prov

e th

e si

tuat

ion

(aut

horit

y in

charge,typesofactions/measures,

etc.

)

Yes

No

c c

- N

umbe

r of

Det

aile

d In

dica

tors

: 5-

Num

ber

of C

rite

ria:

18

Tota

l18

one vision one identity

one community


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