Download - Augmented reality fits
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Digitally
AugmentedHospitality
Experiencein relation with servant leadership
philosophy
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Servant leardership philosophy
• Do those served grow as persons? • Do they, while being served, become • healthier• wiser• freer• more autonomous• more likely themselves to become servants?
Robert Greenleaf
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experience
• a particular instance of personally encountering or undergoing something
• the totality of the cognitions given by perception; all that is perceived, understood, and remembered.
• http://dictionary.reference.com/browse/experience
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customer service expectations
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Service & digital devices harmony
serving the customers’ time
enlightning the experience
• Flash answers• Real travel-secretary services• Information• Simplicity• No noise you don’t want to hear
Social media & mobile
are relationship
tools
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Technics run fast
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But it will never beat the multiplicity of customer expectations
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digital differentiation
What do you want your customers to control?
• Safety of their children• Access to their room, lights, TV• To products and services, before, while and
after their stay• Fun games• Their own community
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Control4
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Tagwhat
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St Regis Vancouver
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Trump Hotel Las Vegas
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What impresses me the most about augmented reality
• The potentialInformationCollective intelligence• The creativityFlexible toolsPerfectly adapted to hotel services
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AR has to be the future of social networking
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Travelling is about
• Discoveries• Expectations• Sensations• Being away from home
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ImagineWhen you won’t need the use of a mobile anymore