Digitally

AugmentedHospitality

Experiencein relation with servant leadership

philosophy

Servant leardership philosophy

• Do those served grow as persons? • Do they, while being served, become • healthier• wiser• freer• more autonomous• more likely themselves to become servants?

Robert Greenleaf

experience

• a particular instance of personally encountering or undergoing something

• the totality of the cognitions given by perception; all that is perceived, understood, and remembered.

• http://dictionary.reference.com/browse/experience

customer service expectations

Service & digital devices harmony

serving the customers’ time

enlightning the experience

• Flash answers• Real travel-secretary services• Information• Simplicity• No noise you don’t want to hear

Social media & mobile

are relationship

tools

Technics run fast

But it will never beat the multiplicity of customer expectations

digital differentiation

What do you want your customers to control?

• Safety of their children• Access to their room, lights, TV• To products and services, before, while and

after their stay• Fun games• Their own community

Control4

Tagwhat

St Regis Vancouver

Trump Hotel Las Vegas

What impresses me the most about augmented reality

• The potentialInformationCollective intelligence• The creativityFlexible toolsPerfectly adapted to hotel services

AR has to be the future of social networking

Travelling is about

• Discoveries• Expectations• Sensations• Being away from home

ImagineWhen you won’t need the use of a mobile anymore