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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
IEEE Communications Society IEEE Communications Society
Technical Committee on Communications Quality & Technical Committee on Communications Quality & Reliability (CQR)Reliability (CQR)
PSAP Best Practices WorkshopPSAP Best Practices Workshop
BEST PRACTICES TUTORIALBEST PRACTICES TUTORIAL
November 2005
KARL F. RAUSCHER
Chair – IEEE COMSOC Technical Committee on Communications Quality & Reliability (CQR)Executive Director - Bell Labs Network Reliability Office, Lucent Technologies
President – Wireless Emergency Response Team (WERT)
04/10/23K. F. Rauscher
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
• History• Principles for development and
consensus • Web Site navigation• Discussion
OutlineOutline
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
Network Reliability and Interoperability CouncilNetwork Reliability and Interoperability Council
History & Focus
20051992
NRC I NRC II NRIC III NRIC IV NRIC V NRIC VI
Homeland Security
Packet SwitchingY2K
Interoperability (Telecom Act of ’96)Reliability
NRIC VII
Emergency Services
Historic AnalogyHistoric Analogy
Systematic
Vulnerability
Assessment
Systematic
Vulnerability
Assessment
www.nric.org
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
HardwareHardware
SoftwareSoftware
EnvironmentEnvironment
PayloadPayload
Networks PolicyPolicy
HumanHumanPowerCCOMMUNICATIONSOMMUNICATIONS I INFRASTRUCTURENFRASTRUCTURE
Other InfrastructuresOther Infrastructures
TRANSPORTATIONTRANSPORTATION ENERGYENERGY
FINANCIALFINANCIAL
PUBLIC HEALTHPUBLIC HEALTH
LAW ENFORCEMENTLAW ENFORCEMENT
Prevention Perspective: Communications Infrastructure IngredientsPrevention Perspective: Communications Infrastructure Ingredients
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
Le
ve
l o
f Im
pa
ct
Probability of Occurrence
HIGH
LOW HIGH
Spectrum of Threats to National Security & Emergency Preparedness
Civil Disorder
Earthquakes
Special OperationsTerrorism (includes Cyber)
Mobilization
Floods
TornadosHurricanes
Nuclear War
Cable CutPower Outage
Theater Cyber War
Strategic Cyber War
Conventional War
NCS
Restoration Perspective: Range of IncidentsRestoration Perspective: Range of Incidents
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
Summary StatisticsSummary Statistics
• ~750 NRIC Best Practices (*NRIC VI)~250 Network Reliability (including Network Interoperability)
~250 Homeland Security Physical Security
~250 Cyber Security, Public Safety & Business Continuity
Network Reliability
Physical Security
Cyber Security
Public Safety
Business Continuity
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
Throughout LifecycleThroughout Lifecycle
PlanningPlanning
& Design& Design
Provisioning
& Installation
Operation & Administration
Repair &
Decommission
All ElementsAll Elements
HardwareHardware
SoftwareSoftware
EnvironmentEnvironment
PayloadPayload
NetworksNetworks PolicyPolicy
HumanHumanPowerPower
HardwareHardware
SoftwareSoftware
EnvironmentEnvironment
PayloadPayload
NetworksNetworks PolicyPolicy
HumanHumanPowerPowerCCOMMUNICATIONSOMMUNICATIONS IINFRASTRUCTURENFRASTRUCTURE
V P V P V P
C E O
ThroughoutThroughoutOrganization Organization Functions & Functions &
LevelsLevels
Across Network Across Network TypesTypes
Best Practices Apply in Wide Range of Applications
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
• Security requires more Vulnerability–based approaches
• Size of scale is enormous
• Complexity of networks is increasing
• Technology advances are accelerating
• Competence composition is more critical
• Ownership is increasingly private
• Competition is increasingly present
• Expectations are high
Trends
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
Best Practices, Standards or Regulations ?
• Regulations
– legal process; technical expertise may be compromised
– speed: S L O W t o a d j u s t
– posture: mandated behavior
• Standards
– competitive process; influence of strongest competitor wins
– speed: M E D I U M t o a d j u s t
– posture: implementation ranges from voluntary to mandated
• Best Practices
– expert process; expertise and experience are trump
– speed: FAST to adjust
– posture: implementation is voluntary
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
Seven Principles in Developing Best PracticesSeven Principles in Developing Best Practices
1. “People Implement Best Practices"
2. Do not endorse commercial or specific "pay for" documents, products or services
3. Address classes of problems
4. Already implemented
5. Developed by industry consensus
6. Best Practices are verified by a broader set of industry members
7. Sufficient rigor and deliberation
NRIC Best Practices bring the industry’s best minds & experience together to provide guidance that
could not be achieved by companies on their own
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
1. Work Is Critical and Urgent. . . Successful completion of our mission is vital to national security
2. High Quality, On-Time Deliverables that Are Trustworthy and Thorough. . . Fulfill applicable Charter requirements and meet the needs of the Nation
3. Clear Objectives. . . For team, and individual participants and organizations
4. Leadership Will Pursue Consensus of Team. . . Also needs to set pace & guide fulfillment of charter
5. Follow a Scientific Approach, Not Merely Collect Subjective Opinions. . . Be objective and practice a disciplined methodology
6. Capture Every Good Idea. . . Welcome new and different perspectives for consideration
7. Respect for Individuals. . . Open and honest interactions
Seven Guiding Principles for ConsensusSeven Guiding Principles for Consensus
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
www.nric.orgwww.nric.org
04/10/23K. F. Rauscher
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BEST PRACTICES TUTORIAL
Network Reliability and Interoperability Council
www.nric.orgwww.nric.org
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by search stringby search stringby keyword (job function)by keyword (job function)
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NRIC BNRIC BESTEST P PRACTICESRACTICES T TUTORIALUTORIAL
November 2005
KARL F. RAUSCHER
Chair – IEEE COMSOC Technical Committee on Communications Quality & Reliability (CQR)Executive Director - Bell Labs Network Reliability Office, Lucent Technologies
President – Wireless Emergency Response Team (WERT)
Network Reliability and Interoperability Council