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Can ODR Humanize the Justice System?Sir Brian Neill Lecture, SCL, London, England
Shannon Salter, CRT Chair
December 3, 2018
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What is the CRT?
Part of the justice system
1st online tribunal in Canada
Bringing the justice system to the public
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Condominium July 2016
Small Claims <$5KJune 2017
Societies & Co-opsEarly 2019
MVA Personal InjuryApril 2019CRT
Jurisdiction
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4
Why the CRT? Access to Justice
Access
• Rural parties
• Complexity
• Limited support
Time
• Delays & backlogs at all court levels
Cost
• Travel
• Legal fees
• Court costs
Proportion
• Limited ADR• Few cases go
to trial
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Guiding Principles
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DIAGNOSIS, INFO
& SELF-HELP
PARTY-TO-PARTY NEGOTIATION
FACILITATION DECISION
Solution
Explorer
Online
discussion
Facilitated negotiation &
decision preparation
Adjudication
1 2 3 4
AutomationDispute Volumes
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Seamless, Responsive Design
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10
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Solution Explorer
• Free public legal information and tools, available 24/7• Guided pathways • Interactive question and answers• Resolution or preparation for CRT process• Quarterly updates on content
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Negotiation
• Connects parties so they can start talking
• May be able to work out a payment plan or other agreement
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Mediation
• Expert mediators help people reach agreements, turned into tribunal orders
• Choice of how and when to work on dispute
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Adjudication• 37 part-time/9 full-time tribunal members
• Experienced lawyers• All over province
• Mostly written hearings
• Plain language reasons
• Enforceable as court order
• Published decisions
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Decisions
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Participant Satisfaction
63
64
76
84
71
72
79
81
0 20 40 60 80 100
Online Services Easy to Use
Process Easy to Understand
Would Recommend to Others
CRT Treated Me Fairly
% Agree/Strongly Agree Voluntary online survey: April to September 2018
Small Claims Disputes Condominium Disputes
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Inclusivity as a Core Value
Test With Advocates
First
Free Telephone
Interpretation
Simple Fee Waivers
Helpers Welcome
Plain Language
Culturally Competent
Staff & MembersDirect Phone
Line for Advocates
Mental Health
Training for Staff
Creating Space for Indigenous
Dispute Resolution
Multiple ways to connect
Accommodate
Special
Needs
Asking for Feedback &
Listening
Preferred Pronouns
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More Information
@CivResTribunal@shannonnsalter
facebook.com/CivilResolutionTribunal
www.civilresolutionbc.ca