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Co-Production by Design – embracing digital society makes for smarter services
September 16 2011
Dr Steve Hodgkinson Research Director IT – Asia/PacificOvum
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Digital services strategies
Digital Public Services
Formal inside-out strategies to provide the infrastructure and services that deliver public services
Driven by government agencies, municipal authorities and service providers
Network Infrastructur
e
Digitally enabled urban
planning
E-government
Enabling regulation Digitally
enabled transport
Digitally enabled
healthcare
Digitally enabled
education
Digitally enabled grids
& utilities
Digitally enabled
construction
Gov 2.0 & open public sector data
ICT-led economic
development
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New technology building blocks
Ubiquitous Connectivity
Always on
Anytime/Anyplace Devices
Convenience
CollaborationPlatforms
Teamwork
Cloud Computing
IT as a service
Internet of Things
Real time data
GeospatialPlatforms
Place-based data
Open Standards, SOA
and EcosystemsIT assembly
Big Data & Analytics
Fact baseddecisions
Open Access to Public Data
Many eyes
Web 2.0 & Social
Networking
Interactivity
Digitally Controlled
Devices
Real time control
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Digital society initiatives
Digital Society
In-formal outside-in initiatives, emerging from individuals, community groups, NGOs, universities and startups
Often using low cost and publically available ICT platforms and solutions
Community service
interfaces
Hyper-local websites
Personal support
networks
Volunteering networks
Seniors peer support
Collective action forums
Urban action forums
Carpooling networks
Social innovation incubators
Digital divide programs
Social networking platforms
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e.g. www.planningalerts.org.au
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e.g. www.fixmystreet.com
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e.g. www.everyblock.com
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e.g. www.tyze.com
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e.g. www.volunteerhq.org
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e.g. www.pledgebank.com
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e.g.www.zimride.com
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e.g. www.eq.org.nz
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e.g. Google Person Finder
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e.g. ushahidi.org
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e.g. Facebook sites
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Digital Public ServicesNetwork
Infrastructure
Digitally enabled urban
planning
E-government
Enabling regulation Digitally
enabled transport
Digitally enabled
healthcare
Digitally enabled
education
Digitally enabled grids
& utilities
Digitally enabled
construction
Gov 2.0 & open public sector data
ICT-led economic
development
Infrastructure, services & enablers
The modern digital economy
Digital Society
Community service
interfaces
Hyper-local websites
Personal support
networks
Volunteering networks
Seniors peer support
Collective action forums
Urban action forums
Carpooling networks
Social innovation incubators
Digital divide programs
Social networking platforms
Social capital & digital inclusion
Co-production of public services
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New behaviors are required
Digital PublicServices
Digital Society
Citizens
Governments
National & regional gov policy enablers,
infrastructure investments and funding
Co-production of services and creation
of social capital
Inspire economic, social & environmental
sustainability
Nurture Digital Society
initiatives
Com
petitive collaboration
Digital inclusion
Action-oriented policy
Industry partners
Platforms, solutions,
knowhow and investment
Peer Agencies
Shared experiences, ideas
and leading practicesP
ublic
-Priv
ate
part
ners
hips
Leverageproven platforms
& solutions
Collaborateto pool thinking &
resources
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New behaviours
Inspire – a new view of how IT can be harnessed to drive innovation
Leverage – proven infrastructure and solutions as standardized commodity services (stop reinventing the wheel!)
Collaborate – to share ideas and best practices
Nurture – to create co-production as a designed outcome
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Co-Production by Design – embracing digital society makes for smarter services
September 16 2011
Dr Steve Hodgkinson Research Director IT – Asia/PacificOvum
