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Co-Production by Design – embracing digital society makes for smarter services

September 16 2011

Dr Steve Hodgkinson Research Director IT – Asia/PacificOvum

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Digital services strategies

Digital Public Services

Formal inside-out strategies to provide the infrastructure and services that deliver public services

Driven by government agencies, municipal authorities and service providers

Network Infrastructur

e

Digitally enabled urban

planning

E-government

Enabling regulation Digitally

enabled transport

Digitally enabled

healthcare

Digitally enabled

education

Digitally enabled grids

& utilities

Digitally enabled

construction

Gov 2.0 & open public sector data

ICT-led economic

development

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New technology building blocks

Ubiquitous Connectivity

Always on

Anytime/Anyplace Devices

Convenience

CollaborationPlatforms

Teamwork

Cloud Computing

IT as a service

Internet of Things

Real time data

GeospatialPlatforms

Place-based data

Open Standards, SOA

and EcosystemsIT assembly

Big Data & Analytics

Fact baseddecisions

Open Access to Public Data

Many eyes

Web 2.0 & Social

Networking

Interactivity

Digitally Controlled

Devices

Real time control

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Digital society initiatives

Digital Society

In-formal outside-in initiatives, emerging from individuals, community groups, NGOs, universities and startups

Often using low cost and publically available ICT platforms and solutions

Community service

interfaces

Hyper-local websites

Personal support

networks

Volunteering networks

Seniors peer support

Collective action forums

Urban action forums

Carpooling networks

Social innovation incubators

Digital divide programs

Social networking platforms

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e.g. www.planningalerts.org.au

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e.g. www.fixmystreet.com

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e.g. www.everyblock.com

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e.g. www.tyze.com

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e.g. www.volunteerhq.org

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e.g. www.pledgebank.com

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e.g.www.zimride.com

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e.g. www.eq.org.nz

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e.g. Google Person Finder

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e.g. ushahidi.org

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e.g. Facebook sites

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Digital Public ServicesNetwork

Infrastructure

Digitally enabled urban

planning

E-government

Enabling regulation Digitally

enabled transport

Digitally enabled

healthcare

Digitally enabled

education

Digitally enabled grids

& utilities

Digitally enabled

construction

Gov 2.0 & open public sector data

ICT-led economic

development

Infrastructure, services & enablers

The modern digital economy

Digital Society

Community service

interfaces

Hyper-local websites

Personal support

networks

Volunteering networks

Seniors peer support

Collective action forums

Urban action forums

Carpooling networks

Social innovation incubators

Digital divide programs

Social networking platforms

Social capital & digital inclusion

Co-production of public services

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New behaviors are required

Digital PublicServices

Digital Society

Citizens

Governments

National & regional gov policy enablers,

infrastructure investments and funding

Co-production of services and creation

of social capital

Inspire economic, social & environmental

sustainability

Nurture Digital Society

initiatives

Com

petitive collaboration

Digital inclusion

Action-oriented policy

Industry partners

Platforms, solutions,

knowhow and investment

Peer Agencies

Shared experiences, ideas

and leading practicesP

ublic

-Priv

ate

part

ners

hips

Leverageproven platforms

& solutions

Collaborateto pool thinking &

resources

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New behaviours

Inspire – a new view of how IT can be harnessed to drive innovation

Leverage – proven infrastructure and solutions as standardized commodity services (stop reinventing the wheel!)

Collaborate – to share ideas and best practices

Nurture – to create co-production as a designed outcome

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Co-Production by Design – embracing digital society makes for smarter services

September 16 2011

Dr Steve Hodgkinson Research Director IT – Asia/PacificOvum