COACHING + TRAINING= better return on
learning
Newly acquired competence is • viable for the company• relevant to the job • personally meaningful
Transfer of learning to the workplace is facilitated
ROLI is higher when …
An immediate need for implementation of the new learning:work-based assignment or project
Newly trained individual feels empowered to try out new learning
Aim of sharing my learning
To convince you that coaching
as a vehicle for the transfer of learning acquired through training, increases the
potential to achieve Return on Learning investment
2 Successful Case Studies
What is Roli ?
How I came to my belief
Experience in Training field• Short term gains• Focused on satisfaction of learner• No support for implementation• Content not viable or relevant
Current economic recession calls for a different request re learning approaches
• Economic sense• Focus is on accreditation• Return on Investment
Coaching and mentoring under pressure to prove its contribution in measurable terms
Lets generate few metrics for C/M• Group exercise
• Conclusion• Personal view on coaching metrics
• It has to tie up with outcomes reached• It should be measurable (qualitatively or quantitatively)
The importance of metrics
Case Study
Project purpose
Metrics
Process
How was training plus coaching applied?
Results focus - Balanced scorecard Time saving Cost saving Improved relationships Medium to long term business created due to
improved market-image and customer-feedback
Case Study
Balanced scorecard
To offer technical services/total
engineering solutions to manufacturing industries
To develop a culture which fosters achievement and support
Customer-Orientation
Case Study
• AFPM plus coaching – project TalentGro
• Context• Aims• Process• Results
- Coachees/Learners- Line managers- Overall objectives
• Personal Learning: Process/Support/Visibility
Qualitative feedback
Coachees
• Ability to influence
• Personal conviction
• Skill of reflection
• Improved relationships
• More than a job
Managers
• Take more responsibility
• More action-orientation
• Better problem solving
• Better relationships
• Adding value to business
Metrics used to determine ROLI
Shorter meetings
Less rework
Improved relationships
More confident and influential
Sasol-specific project competence
Closure conversation with coachee
Coaching relationship between coach and coachee?
How will the coachee ensure sustainability (on-going learning) ?
Did the coachee take responsibility for the coaching experience?
Was the coachee open for this Coaching experience?
Was the coachee ready for this coaching experience?
Line manager - QUESTIONNAIRE
Do you believe that coaching adds value in a project execution environment?
Was there any noticeable change in behaviour (performance) after the coaching experience?
Was there improvement in application of the AFPM outcomes after the coachee attended the course?
Was Coaching explained andunderstood?
• Process is key
• Line awareness
• Visibility
• Communication
• Celebration
Personal learning