Confident colleagues
Thesuccessofyourstrategyisdependentontheconfidenceandcapabilityofyourcolleagues,whetherbehindthescenesorcustomer-facing.Investtimetoengage,up-skillandbuildawareness,sothatyourcolleagueswillrepresentyourintentthroughtheirattitudeandactions.
Tottenham Hotspur Foundation Equipped, enabled, empowered
TheTottenhamHotspurFoundation(THF)hasadedicatedEqualitiesandInclusionteamthatsupportsandunderpinsallareasoftheorganisationtoprovideopportunitiesforinclusivity.Inlinewiththeircommitmenttoaccessibility,THFdesignedaDisabilityAwarenessCoursewithinputfromtheClub’sDisabilityLiaisonOfficerandtheirtrainingprovider,Oyster.
ThecoursegivesTottenhamHotspurstewardstheknowledgetoprovideahighqualityexperiencefordisabledpeoplewhoattendTottenhamHotspurmatches.Itfocusesonhowthestewardscanenhancethematch-dayexperienceforsupporters,usingscenariosandstadium-specificexamplestomakethelearningexperienceasrealaspossible.
Thecoursealsoprovidesthestewardswithapersonaldevelopmentplan,includingareassuchasbasicBritishSignLanguageTraining.
Skillsandexperiencecontinuetogrowbeyondthedeliveryofthecourse,thankstothecontinuinginputfromTHFstaffaswellaslocalpartners(suchasEnfieldChildren&YoungPersons’Services,andtheEnfieldIndependenceandWellBeingServiceforolderpeople)whoensurethatthecoursehaslocalinputandexpertise.
