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The Next Generation Digital HotelUsing Intel-based solutions to deliver engaging, high value guest experiences…from booking to checkout
February 2014
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The New Digitally Savvy Traveler
The new digitally-savvy traveler makes more trips, plans them on the spur of the moment and ends up spending nearly a third more.
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The Next-Generation Digital Hotel
Deploying the right technology to achieve the highest occupancy rates, maintain the best cost-structures and deliver the guest experiences that result in loyalty and word of mouth.
Connected, Intelligent Solutions
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Succeeding in a hospitality market that’s more competitive, more global and—most of all—more digital has hoteliers of all kinds paying renewed attention to technology.
Addressing Top Challenges in Hotels
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Enhancing the Guest Experience – Up-to-date amenities and services to attract more of today’s digitally-savvy travelers
Increasing RevPAR– Driving the customer loyalty and repeat business to increase Revenue Per Available Room
Lowering Costs/Enhancing Efficiencies– addressing the high fixed costs, especially energy and housekeeping
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POS: Integrated and Mobile
A New Generation of Mobile POS Solutions
POS capabilities can be implemented on tablets, smartphones and other mobile devices, integrate with systems for accounting, inventory management, pricing, purchasing and more.
Streamlining guest check-in
Managing guest loyalty information
Tracking inventory and pricing
Maximizing Performance At a Key Guest Touchpoint
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Digital Signage
Replacing posters and static signs
Easy to update content – meet changing business requirements
Implement anywhere on the property: check-in, concierge, gym, conference center
Attracting customer attention
Cloud-based content management via the Intel® Retail Client Manager (RCM) makes it easy to distribute content and messaging—including paid advertising—getting the right information in front of the right people at the right time.
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Security & Surveillance
Image quality is much higher
View security footage on any device
Integration with other systems
Video analytics
Digital technology has transformed video surveillance
Because the footage is now digital, it can be viewed on any device that is linked to the network. You can see the security footage on any PC, laptop, tablet, smartphone, etc.
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New Networked-attached Storage
More customer facing systems increase data storage needs
A new generation of Network Attached Storage Devices:
Shared over a network
Scale capacity easily
Designed for non-technical users
This makes it easier and more cost-effective to provide access to a central database to a wide range of associates, partners, vendors, etc.—making it attractive for hotels.
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Managing Content at Every Touchpoint
You need to get the right content at each touchpoint and manage it over time
Intel® Retail Client Manager: A solution for determining what content should appear, when and for how long
POS, Mobile POS, Kiosks, etc. — these are all « touchpoints »
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Gathering Anonymous Customer Analytics
Optical sensors (i.e., a webcam)
Analytics software — Intel® AIM Suite: gathering data on customer demographics gender and age data
Gather information for planning and marketing:
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Remote Management
Digital touchpoints can be managed remotely
Intel® AMT can fix a wide range of issues even when the operating system is down
KVM redirection—control signs remotely
Proof-of-play
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Why an Intel-based Solution?
Selection
User Experience
Total Cost of Ownership
Enhanced Capabilities
How We Work With You
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Identifying the role that new digital technologies can play in your property (e.g., increasing revenues, improving efficiency, preventing losses, etc.)
Tailoring the hardware, software and services to meet your specific needs
Creating a plan for implementation, integration management /maintenance, and analytics