Download - CSFs for the new BSC
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Understandingthe CSFs
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Learning & CapacityPERSPECTIVE
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RECRUITMENT AND INDUCTION
Key Performance Indicators1. Number of members
2. New members recruited X New members planned to be selected in selection process (%)
“ ”We have quality recruitment and induction processesthat ensure we have the right people to run the organization and meet our goals .
1. Number of applications received
2. Number of members recruited
Processes Performance Indicators
Processes
Talent Promotion Talent SelectionTalent Planning Talent Induction
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MANAGING TALENT
Key Performance Indicators1. Retention rate of members (TR stage)
2. Number of members with job description
“ ”Our people are allocated in the best roles for their development and for the organisation’s performance .
1. % of members that reviewed the career plan in the quarter2. % of members that have a mentor
Processes
Talent AllocationTalent Goal Setting &
Orientation
Processes Performance Indicators
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IT INFRASTRUCTURE
Processes
Key Performance Indicators1. % of members who can access the needed IT systems to perform the job description
“ ”
Administration of IT Systems
Accessibility
We have the access to the needed Information technology resources to run our activities and processes.
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Internal ProcessesPERSPECTIVE
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GOVERNANCE & ACCOUNTABILITY
Processes
1. Legality of exchange program (MC)
2. Do you have an external body with holds you accountable to your plan?
“ ”External Board Management
Internal & External Reporting
Legal Compliance
By aligning our operations with legal and financialaspects, we ensure the transparency and qualityof our organisation.
1. Number of reports based on plan for the internal audience
Key Performance Indicators
Processes Performance Indicators
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MANAGING INFORMATION
Key Performance Indicators1. Overall satisfaction of members with information available to perform their job
“ ”We manage information to run our operations, facilitate communications and ensure continuity.
Processes
Usage of IT systems
Internal Communication
Knowledge Management
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PLANNING & REVIEW
Processes
“ ”We have planning & review processes that support our people in the achievement of our personal and organizational goals.
Plan & Budget Reward & Recognition
Talent Performance
Appraisal
Organisational Performance Management
1. Do you have a R&R based on organizational performance?
2. How many members receive performance appraisal in 3 months?3. Do you have a long term plan?
Key Performance Indicators1. % of organizational goals achieved
Processes Performance Indicators
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RELATIONSHIP MANAGEMENT WITH
PARTNERS AND ALUMNI
Key Performance Indicators
“”
The relationship with our partners and alumni results in a high retention and engagement towards theorganizational activities.
1. Retention rate of partners (without TN Takers)
2. Number of alumni with up to date information on a DB (contacts, current organization and position)?
Processes
Account Management
Alumni Management
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MARKET ANALYSIS
Key Performance Indicators1. How often do you run a competitive analysis?
2. Do you run a brand audit at least once a year?
“ ”We know our position in the market and we are able to identify the best opportunities for AIESEC to capitalize on.
Processes
Brand perceptionExternal Research Analysis of Supply & Demand
Market Segmentation
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CustomersPERSPECTIVE
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EXTERNAL POSITIONING FOR STUDENTS & ORGANISATIONS
Processes
Key Performance Indicators1. Number of media appearances
2. Number of visitors in your local/national website
“ ”We are able to position AIESEC effectively in orderto secure maximum benefit from the right target audiences.
Promotion & Marketing
Public Relations
1. Number of external forums and events attended
Processes Performance Indicators
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CAPITALIZING ON NETWORKS, MARKETS
AND ISSUES
Processes
Key Performance Indicators1. Number of TN Raised
2. Amount of money received from individual alumni donations and partnerships resulting from Alumni support
“”
We increase the quality and quantity of diverse AIESEC Experiences by making properly use of our networks, markets and relevant issues.
Sales Management and TN Raising
Product Positioning
Product Development
Capitalize on Alumni network
3. Number of TNs Raised from alumni contacts4. Conversion rate on sales
Processes Performance Indicators
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OFFERING THE RIGHT OPPORTUNITY
Processes
Key Performances Indicators1. Number of EPs Raising
2. Average applicants for leadership positions in the period
“ ”We offer the right opportunities to our members to ensure they will develop themselves through the AIESEC Experience.
Internal Promotion for X & EP Raising
Internal Promotion for LR & LR
Offered
1. Number of leadership positions offered in the quarter
Processes Performance Indicators
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SustainabilityPERSPECTIVE
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FINANCIAL HEALTH & SUSTAINABILITY
Processes
Key Performance Indicators1. % of expenses covered by operational revenues
2. Number of months of reserve
“ ”By running our operations we are financially healthy.
Revenue Generation
Reserves and investment
Management
1. % of reserves generated from exchange
2. Do you have a long term financial plan?
3. Amount of money raised from partnerships (including supporters) (MC)
Processes Performance Indicators
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The way we do itPERSPECTIVE
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INCREASING EXCHANGE XPS
Key Performance Indicators1. Number of EP Realized
2. Number of TN Realized
“ ”We are continuously increasing the number of exchange experiences we deliver to our members and to the market.
Processes
Exchange Servicing
Exchange Matching
1. Delivery Time of EPs
2. Delivery Time of TNs
3. Realization rate of EPs
4. Realization rate of TNs
Processes Performance Indicators
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GENERATING LEADERSHIP EXPERIENCES
Processes
Key Performance Indicators1. Number of members with leadership experience completed
“ ”We generate leadership experiences required to meet the needs of the organization and the expectations of our members.
Organizational structure revision
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QUALITY OF AIESEC EXPERIENCES
Processes
Key Performance Indicators1. Quality index performance
2. Number of members that are completing both X & LR experiences in the period
“ ”We deliver high quality experiences to our members.
AIESEC Experiences
Quality Measurement
Competency Management