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Our Sponsors
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Our Partners
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Culture and the Candidate Experience
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2500 inShepherdsvill
e
1200 inLas
Vegas
ZAPPOS AT A GLANCE
4000 ishemployees
Founded in 1999*
© 2009 sunnibrown.com
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ZAPPOS AT A GLANCE
4 millionwarehou
seitems
100%inventori
ed
BESTSELECTIO
N!
© 2009 sunnibrown.com
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Zappos is powered bySERVICE!
Fast, FREE
shippingFREE return
shipping
365-dayreturn policy
Fastfulfillme
nt
Fast, friendlyexpert customer
loyalty team
© 2009 sunnibrown.com
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Zappos on TV!
© 2009 sunnibrown.com
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“100 Best
Companies
to Work For”
“50 MostInnovativeCompanies
”
“Top 25CustomerService
Champs”
Zappos in the News!
© 2009 sunnibrown.com
# 6
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Zappos is committed toWOWing every customer.
Ready to interview?
© 2009 sunnibrown.com
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ZAPPOSCORE
VALUES
© 2009 sunnibrown.com
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Deliver
throughservice.
© 2009 sunnibrown.com
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Embrace and drive change.
© 2009 sunnibrown.com
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Create fun and a littleweirdness
© 2009 sunnibrown.com
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Be adventurous, creativeand open-minded.
© 2009 sunnibrown.com
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Pursueand learning.
growth
© 2009 sunnibrown.com
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Build open andhonest relationshipswith communication.
© 2009 sunnibrown.com
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Build a positiveteam andfamily spirit.
© 2009 sunnibrown.com
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Do more with less.
© 2009 sunnibrown.com
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Delivery!
Be passionate and determined.
© 2009 sunnibrown.com
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Be humble.
© 2009 sunnibrown.com
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If you get the culture right, everything else will naturally
follow.
In order to get the right culture, you need the right
people
© 2009 sunnibrown.com
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That’s great forZappos but it
would never workat my company…
© 2009 sunnibrown.com
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“It doesn’t matterwhat your core values are…
as long as you commit to them.
© 2009 sunnibrown.com
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Hire slowly, fire quickly.BUILD YOUR TEAM.
© 2009 sunnibrown.com
Infuse Culture in everything you do!
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Interviewing is fun?! YES!!
Job Descriptions, Dept Videos, and Applications. OH MY!-Boring… NOT
Get back to EVERY SINGLE Candidate!- 2 weeks (on average 1 week)- Feedback- Tips
Pick ‘em up- Onsite Interview starts now!- VIP Treatment
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Interviewing is fun?! YES!!
Shake ‘em up before you sit ‘em down!– “A three hour tour”– “Up Late with Recruiting” or “Ode to
Liberace” room?– Break between interviews? No problem!– Lunch/happy hour
I love you, you love me...– Offer letter– Shoe Fits Welcome Kit
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How do we recruit for Culture & our Core Values?• How do we recruit for culture?
– Technical fit – do you have the technical skills to do the job?• Skills & Experience assessments
– Culture fit – do you have the same values we do?
• Culture Interview– It’s all about the Core Values
• Wow! Can you roll the way Zappos does?• Adventurous & Creative! Do you feel lucky!?• Fun & Weird! You gotta be, but don’t get
crazy…• Team & Family! Workin’ 9 to 5?
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Culture & Recruiting
Screening outside of the interview
– Skills Testing
– Students have the exam ahead of time?• Applicant to hire ratio = Less than 6%• New Hire CLT Training is an extended screening
process
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BUILD RELATIONSHIPS.Don’t “network.”
© 2009 sunnibrown.com
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Social Media & Recruiting
Twitter- sourcing/searching and connecting
LinkedIn- Zappos Family Careers Group- LI Recruiter
Facebook- Brand page-Internship Page
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Social Media & Recruiting
Youtube - ZapposFamilyCareers
- Cover Letter Videos
- Zappos Office Tour
- “Designs That Work” (Get it? Cause you work... And you have to wear clothes to work.)
- Top 10 Ways To Get Hired At Zappos (coming soon)
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Put a little Zappos in your day……some links to check out…
– http://twitter.zappos.com
(public mentions, employees)
– http://blogs.zappos.com
(photos & videos of culture)
– http://about.zappos.com
(more information about us & core values)
– http://www.zapposinsights.com
(to schedule a tour, video Q&A from different depts)
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Put a little Zappos in your day……some links to check out…
Follow me on Twitter @electra (Christa) @zapposbbgirl (Brandis)
Email us [email protected]
• A copy of this presentation
• Answers to any additional questions not addressed today
Check out our jobs! jobs.zappos.com
Check out our Youtube Channel! Zapposfamilycareers
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Legal and Financial Disclaimer
P.S. You might be wondering why we need to have a legal and financial disclaimer in this presentation, but you are still reading, so our lawyers, auditors and accountants would really like to make sure we make the following clarifications.
Although an audit was underway and almost done, the financial information presented in this slide show was unaudited. We made every effort to present the best information we had at the time.
Gross merchandise sales is a non-GAAP metric. We use it to express the total demand across all of our web sites and stores. This number measures the dollar value of the orders placed in the year before accruing for certain items such as returns, and it ignores certain timing cut-offs that are required by GAAP for revenue recognition purposes. If we were a public company, we would have to reconcile gross merchandise sales to the nearest GAAP metric (net sales), but we are currently a private company so the gross merchandise sales number should be viewed just as an interesting number that we want to share with our friends.
This presentation contains forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they ever materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by the forward-looking statements and assumptions. These risks and uncertainties include, but are not limited to, the risk of economic slowdown, the risk of over or under-buying, the risk of consumers not shopping online or at our web site at the rate we expected, the risk of supplier shortages, the risk of new or growing competition, the risk of a natural or some other type of disaster affecting our fulfillment operations or web servers, and the risk of the world generally coming to an end. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including statements of expectation or belief; and any statement of assumptions underlying any of the foregoing. Zappos.com assumes no obligation and does not intend to update these forward-looking statements.
Congratulations on making it through all the fine print. If you enjoy fine print, look for openings on our legal and finance team at jobs.zappos.com.
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Q & A