Decreasing Turnoverat Loyola

The Challenge

• Decreasing turnover • Retaining valued employees

What Causes Staff to Stay

What Causes Staff to Leave

• Higher salaries

• Opportunity for promotion

• Better job schedule

• Specific benefit at another employer

• Dissatisfaction with management

• Challenging, interesting work

• Connection to the mission of the organization

• Supportive manager

•Good teamwork

Solutions

• Employee Opinion Survey– Department Action Plans– Organizational Action Plans– Focus Groups

• Organizational Action Plans– Employee Information Exchange– Job Shadowing– Health Fair

Solutions

• Learning Map• Leadership Development

– Leadership skills– Team building– Interviewing– Others

• Nursing Clinical Ladder

Solutions

• Ensure competitive salary and benefits by benchmarking and market surveys– Metropolitan Chicago Healthcare Council– Mercer– Executive Compensation Services

ResultsAll LUHS Employee Turnover FY 02 – FY 04

9.00%

10.00%

11.00%

12.00%

13.00%

14.00%

15.00%

FY 02 FY 03 FY 04

All Employees

ResultsAll LUHS Nursing Turnover FY 02 – FY 04

9.00%

10.00%

11.00%

12.00%

13.00%

14.00%

15.00%

FY 02 FY 03 FY 04

RNs

Results

2003 Loyola Turnover Compared to National, Regional & Local Statistics

10.00%

12.00%

14.00%

16.00%

18.00%

20.00%

LoyolaNationalRegionalLocal

Results2003 Loyola Nursing Turnover Compared toLocal Competition

10.00%

12.00%

14.00%

16.00%

18.00%

20.00%

LoyolaLocal

ResultsEmployee Opinion Survey

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

I like the kind of work Ido.

Overall, I considermyself a satisfied

employee.

I would recommendour organization as agood place to work.

I am a member of ateam that works well

together.

199820012004

ResultsEmployee Opinion Survey

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

I understand how myjob fits within the

mission of theorganization.

I understand thisorganization's mission

and strategic plan.

My manager treats mewith respect.

I am satisfied with therecognition I receivefor doing a good job.

199820012004

The Teams

Senior ManagementEmployee Opinion Survey CommitteeHuman Resources staffLUHS leadership