Delivers a unique and personal experience to your customers
SERVICE CONCIERGE
TM
s
SERVICE CONCIERGE
Service Concierge, an eraPower App, will revolutionise your dealership and customer engagement by providing speed, accuracy and consistency across your Service Department. To maximise the benefits of your eraPower Dealer Management System, the Service Concierge app further delivers a unique experience to your customers with these features:
Contact us for a demonstration
TM
“
of our customers
would recommend
eraPower.
94%
+61 3 9535 2222pentanasolutions.com
Based on our Global Customer
Satisfaction Survey,
“Time & cost savingsIncrease efficiency and reduce costs without having to pre-print Repair Orders
Upsell and increase average Repair Order values with ease
Increase aftersales profits
Image captureMinimise dealer liability for perceived damage by capturing & storing images of vehicle prior to entry into your Service Department
Improve customer satisfaction with the ability to view and discuss service history and vehicle condition
Enhance customer experience
Provide a personalised service to your customers on the driveway
Personalised check-inUpdate customers, vehicles and appointments data in real time
Minimise data entry
LOAN CARTM
LOAN CARPentana Solutions’ eraPower app, Loan Car provides efficient and consistent business processes across your dealership. Designed with your customer experience in mind, Loan Car seamlessly captures valuable customer and vehicle information in real-time when delivering a loan vehicle during service.
The Loan Car app empowers your staff to better manage the movement and performance of loan vehicles within your dealership by providing these benefits:
Contact us for a demonstration
Follow these simple steps:
+61 3 9535 [email protected]
pentanasolutions.com
21
Select the customer
3
Complete agreementDrivers license scanningVehicle damage inspectionsElectronic signature capture
Link to service appointments and repair orders
Choose a loan vehicle
Customised user viewAdd a temporary loan vehicle on the fly
TM
Seamless Integration Fully integrated to eraPower Dealer Management System and Service Concierge eraPower App
Mobility Provide personalised customer service and significantly reduce customer wait time
Transparency Manage loan vehicle inventory in real-time
Paperless Capture data electronically and avoid manual processes
Automated Charges Automate relevant fuel and/or loan charges
Auditing/Infringement Reduce dealership liability by providing full audit capability on damage management and fine management