Strategies to ground culture change in the context of

Unwritten Ground Rules (UGRs)Welcome!!

with Steve Simpson

Copyright © 2014 Steve Simpson

Hotel Adelphi...

What are the Key Cultural Attributes (KCAs) we need in place to ensure our future success, or

alternatively, what are the Values we need for us to succeed?

Around here, customers are...

Around here, customers are...

Around here, if you criticise your boss...

Around here, if you criticise your boss...

Around here, being open and honest gets you...

Around here, being open and honest gets you...