Energy Academy
Electrical Contractor Information Session – May 2018
Agenda - Energy Academy
Time Timing Topic
4.30 pm 10 mins Welcome, Safety Briefing & Introductions
4.40 pm 15 mins AER Regulatory Proposal
4.55 pm 30 mins Power of Choice (PoC) & Portal Update
5.25 pm 30 mins QECMM Updates
5.55 pm 15 mins 230V Transition in Queensland
6.10 pm 10 mins Solar Update
6.20 pm 10 mins Connections Program
6.30 pm 10 mins Q & A Session
2
Welcome and Safety Briefing Amanda Miller - External Partnerships Manager, Customer Quality & Experience
AER Regulatory Proposal
• The regulatory regime requires Energex and Ergon Energy to provide certain
documentation for the 2020-2025 revenue period, the contents of which are
specified in the National Electricity Law, rules and binding guidelines.
• It must also align with our corporate strategy, business as usual capabilities and be
deliverable
• Our regulatory proposal for 2020 -25 will be customer centred, compelling and
compliant
Regulatory framework (NER, NEL, binding guidelines)
Regulatory proposal Shareholders Customers
BAU
5
What is AER2020
Where are we in the process?
What is included?
AER 2020
Source: AEMC
7
Keeping the lights on Emergency response and storms
200 Local field
crews
400 EQL
personnel
90,000
135,000 11 February 2018
Customers losing supply in
southeast Queensland
calls through the Customer Contact Centre
115,000 restored within
24hrs 300,000
Social media reach
8
What challenges do we face?
SECURITY “Keep the lights on…”
• Storm and energy response
• Cyber-security and privacy
• Infrastructure resilience and safety
9
What are our aspirations?
AFFORDABILITY
SUSTAINABILITY
SECURITY
Continue to
improve
affordability
Accelerate
innovation
Maintain our
performance
Price going down
Facilitate new
energy communities
and technology
Beat service targets,
keep the lights on,
respond to natural
disasters
CURRENT STATE FUTURE
10
What are our AER2020 project objectives?
Affordability Customer and
stakeholder support
• We work with customers to
deliver lower network prices
over the next regulatory
period.
• We limit our RAB growth over
the next regulatory period to
manage future price impacts.
• Our expenditure forecasts
reflects our current and
ongoing efficiency savings.
• We work with customers to
meet their needs as it relates
to choice and control over
products and services our
networks provide.
• Our revenue allowance
sustains network operations
to maintain the service levels
our customers value.
• Our plan and regulatory
outcome provides for
ongoing transformation to
enable us to respond to our
customers expectations and
the changing technology
landscape.
• Our expenditure forecasts:
• reflect our robust governance
and are resourced for delivery
• will maintain safety, power
quality, security, reliability and
customer responsiveness (incl.
emergency and natural
disasters) and innovation.
Sustainability
• Our proposals are
comprehensively informed by
our customer’s preference
and our customers support
key elements of our
proposals.
• We receive positive customer
and stakeholder feedback on
our engagement activity and
outcomes.
• We are credible and trusted
by our customers,
stakeholders and the
Queensland Government.
11
RETAIL
The electricity is sold by
the retailers, who also
provide a range of other
services. They buy the
electricity wholesale
from the generators.
The electricity
industry
DISTRIBUTION
The ‘poles and wires’ then
supply the electricity directly
into Queensland’s homes and
businesses.
35%
of bill
GENERATION
A range of energy
sources are used by
private and
government-owned
operators to generate
Queensland’s
electricity.
TRANSMISSION
The transmission
network carries
electricity from the
major generators over
long distances to feed it
into the distribution
network.
ENGAGEMENT PROGRAM
OUR CUSTOMERS
AND INDUSTRY
PARTNERS
We have 2.2 million
customers state-wide.
Around 28% of houses
now have solar – and
business customer solar
and utility-scale solar
are growing rapidly.
Refreshing our service commitments
WE’RE
DEPENDABLE
We’re here 24/7 to
keep the lights on –
providing the peace
of mind of a safe,
reliable electricity
supply, and knowing
that we’ll be there
‘after the storm’.
SUPPORTING
CHOICE
We’ll make it easier to
connect to the
network, giving you as
much control as you’re
looking for around your
energy solutions with
information and more
choices.
WITH REAL
VALUE
We’ll do everything
we can to put
downward pressure
on the electricity
prices, and advocate
for the best future
outcomes for all
Queenslanders.
What have our Customers told us is important?
• Future demand/energy use
• Regulatory Proposal 2020-2025
• Pricing and affordability
• Safety and reliability standards
• Customer choice/future the network
• Customer experience
• Major infrastructure projects
• Vegetation management
• Tariff reforms
• Street lighting
Build channels
and knowledge
Explore concerns
and preferences
Develop and test
scenarios
Consider draft
proposals
Feedback final
decisions
Consult during review
process
Ongoing BAU
engagement
14
How do we interact with customers face to face?
Agricultural
Forum
Electrical
Contractor
Forum Major Customer
Forum
Developer
Forum
Retailer
Forum
Energy Queensland Customer Council
Customer Council Regulatory Proposal/Tariff Structure Statement
Working Group
Key business-as-usual
engagement forum Dedicated Customer and Industry
Partner Forums
Umbrella Customer Forum
15
How do we interact with customers online?
• Live at www.talkingenergy.com.au
• Built on the EngagementHQ platform
• purpose-built community platform
• website + engagement features
• Enable engagement with customers and stakeholders that don’t normally
engage with us through traditional methods
• Meets Web Content Accessibility Guidelines (WCAG) 2.0 to Level AA
standards
16
What are the phases of the customer engagement
for AER2020?
17
Gather
Oct17-Feb18
Review of current insights and identify how customers
can best inform our plans.
Listen
Feb-Jul18
Build capacity to engage,
explore views in depth and seek feedback on
direction.
Share
Sep-Oct18
Engage on draft positions incorporating feedback..
Explain and seek to refine.
Explain
Jan-Feb19
Publish Proposal and explain
further how feedback has been incorporated.
Revise
May 2019
Engage on issues. End with Revised Proposal (Dec19) & Final Determination (Apr20).
Revie
w
Mo
nito
r
Eva
lua
te
Power of Choice (PoC)
Background
• Power of Choice (PoC) is a national reform approved by the
Federal Government and endorsed by the Queensland State
Government
• PoC reforms relate to the National Electricity Rules (NER) and
the National Energy Retail Rules (NERR)
• The reforms are being led by the Australian Energy Market
Commission (AEMC) and new rules are being enforced by the
Australian Energy Market Operator (AEMO)
19
Background
• It allows the customer to choose a retailer that suits them
based on detailed knowledge of their electricity
consumption
• Since 1 December 2017, all new and replacement meters
are now Type 4 digital meters and open to contestability
− A type 4 meter has a modem and aerial which
records meter data at 30min intervals The data is
sent to the Meter Data Agency nightly.
20
Background
• Around 100,000 Queensland premises (small customers)
have already been changed to digital Type 4 meters,
predominately in SEQ
21
What is PoC?
• The reforms are designed to increase competition in the
electricity supply chain, establish new players in the market
and provide customers with access to more information
about their electricity consumption.
• A new player in the market is called a ‘Metering
Coordinator’ (MC).
• Expansion of competition in metering and related services
for small customers (large customers are contestable
already)
22
Power Of Choice - What does this mean?
• Our field crews, in their role as a Distribution Network
Service Provider (DNSP), will no longer be responsible for
installing or replacing meters at a premises in PoC
impacted areas in Queensland, as this will now be
completed by the Meter Provider .
• Energex / Ergon Energy will continue to be responsible for
the supply and maintenance of electricity and its
associated network and services to a customer’s premises.
23
Power of Choice – What does this mean?
• Distribution Network Service Providers (DNSP) like Ergon
Energy Network and Energex, will retain responsibility to
read and maintain all existing Type 6 meters until they are
replaced due to fault, age or customer requirements
- this means that Ergon Energy Network and Energex
field crews will follow existing processes for premises
with Type 6 metering
24
Power of Choice – What does this mean?
• Type 4 digital meters will be installed and maintained by a
Metering Provider (MP) who will be appointed by a Meter
Coordinator (MC), Retailer or Large customer.
– Electrical Contractors may see different MP’s on
site installing metering for the customers
25
Power of Choice – What Does This Mean?
• Ergon and Energex field crews, and Meter
Providers may need to coordinate appointments,
so that a customer is not left without power
– ie Upgrade of supply for existing premises
26
Power of Choice – What doesn't change?
• Small customers will continue to deal with
retailers directly,
• or through their electrical contractor, for all supply
or supply alteration requirements
27
Changes for Electrical Contractors
The main changes for Electrical Contractors when the PoC changes
were introduced include:
• There is an additional party - the Meter Provider - involved in
the connection of the premise, requiring greater coordination during
the connection process.
• Electrical Contractors now deal directly with the Metering
Coordinator and Metering Provider for metering work on
Contestable Meters (Type 4 or comms enabled meters).
• Electrical Contractors will still use the portal for lodging
Connection Agreements and EWRs.
28
Changes for Electrical Contractors
• New information cards left by Distribution field
crews if they complete the supply service works
and leave before the MP arrives on site to
complete the metering work.
• The card will be hung from the sealed MIL on
completion of the Distributors works.
29
Changes for Electrical Contractors
30
New Basic Connection Lifecycle &Timeframe
Electrical Partner
completes Connect
Application
National Metering Identifier
(NMI) created
Electrical Contractor
submits EWR
Retailer receives
EWR
Retailer contacts
Customer
Ergon receives B2B and Field
Crew is dispatched
Metering Provider
installs Meter
NMI Creation timeframes can vary from 4 hours – 2 days based on correctness of address details provided
Approx 5 day turnaround Allocate NMI is included in this timeline Delays can be caused by unavailability of customers
Note: Connect also needs to be at an accepted status prior to submission of the EWR
Retailer contacts Metering
Coordinator
31
PoC Terminology
32
SMALL CUSTOMERS RETAILER
Retailer submits request
to market for permanent
new connection on behalf
of customer.
Retailer submits:
1.‘Supply Service Works
SSW’ B2B to the market
for DNSP.
2. ‘ Metering Service
Works MSW’ to the
market for MC/MP..
DISTRIBUTION
NETWORK
REQ
UESTS FO
R ELEC
TRIC
ITY SERV
ICES
SUB
MITTED
TO TH
E MA
RK
ET (GA
TEWA
Y)
JOB #1
RECEIVED IN
PEACE TO
ESTABLISH
SUPPLY
CONNECTION
JOB #2
RECEIVED IN
MC/MP SYSTEM
TO INSTALL
METERING
METERING
COORDINATOR (MC)
METERING PROVIDER (MP) FIELD CREW
Customer selects
RETAILER and
submits request for
permanent new
connection of
supply.
DISTRIBUTION FIELD CREW
Two jobs are created
as a result of the
Permanent New
Connection request –
a job for the
connection work
(non-metering work)
(called Supply
Service Works -
SSW) and a job for
the metering work
(called Metering
Service Works -
MSW).
DNSP will schedule
and dispatch Field
Crew for Job #1 –
perform Establish
Supply fieldwork.
DNSP Field Crew will conduct
non-metering job and connect
supply up to the meter
isolation link (MIL) and leave
an A5 warning card in/on the
MIL.
MC coordinates with
MP to schedule Job #2
– the metering
component of new
connection work.
MP attends site and undertakes
metering component of new
connection by installing new
Type 4 meter digital meter. MP
completes the energisation of
premises by connecting meter to
MIL.
Field Crew enter
completion details in FFA
using new form/code.
PEACE will send
completion through
Gateway to market.
MP enters completion
details in MP System.
MP System will send
completion information
to market.
DNSP
MP
Execute Work Complete Work
Execute Work Complete Work
Assume EC has
submitted an Form
A/2 + Connect
through the EPP
EC
Energex Connections Electrical Partners Portal
How to Submit a Basic Connection Application
• Log into the Electrical Partners Portal
• Select MyCONNECT
• Then select New 34
Make your Service Selection
Note: You need an existing connected NMI to be able to Change an Existing Connection. 35
Press Next to fill out the Application form
Note: You may need to start with an Enquiry if your job is not a
Basic Connection. 36
Application form – Search for your Premise (NMI)
• An existing NMI can be found on your customers bill from their Energy Retailer.
Advice for Search Results
• New Connection can only proceed on a Greenfield or Never Connected NMI
• Change an Existing Connection can only proceed on an Active NMI 37
Application form – Connection Details etc.
• A Basic Connection is 100 Amps or less, where Network Availability is Existing.
• Please provide as much information as possible in the remaining sections of the
Application to assist the connection process.
• Under Declarations you can choose to Expedite Application, this will automatically
Accept the model standing offer terms and conditions when you select Submit. 38
How to Submit an Enquiry
• Log into the Electrical Partners Portal
• Select MyCONNECT
• Then select Enquiry
• Log into the Electrical Partners Portal
• Select MyCONNECT
• Then select Enquiry 39
Make your Service Selection
Note: An Enquiry is required prior to some Connection Applications where
Network Assessment is required.
40
Enquiry form – Search for your Premise (NMI) • An existing NMI can be found on your customers bill from their Energy Retailer.
• Alternatively, you can search for a NMI using the Meter Number, Address or Lot and Plan
Advice for NMI Selection
• A New Connection can only proceed on a Greenfield or Never Connected NMI
• Change an Existing Connection can only proceed on an Active NMI
If the request is for a New Connection, you will need to create a new NMI by
selecting the NMI creation required button. 41
What’s hot and what’s not from Technical Support
Updated Metering Neutral Link rule All new whole current installations now require a metering
neutral link fitted even where there is no controlled load tariff.
For existing installations, where direct connected meters are
installed on an existing single customer installation, for supply
and/or tariff changes, additional tariffs (e.g. controlled supply
tariff) or installation of a MEGU (e.g. solar PV system), a
metering neutral link shall be installed and connected as per
the requirements of Clause 6.7.3 of the QECMM.
43
Connection of Metering Neutral Conductors
to Main Neutral – Clause 6.7.1
The metering neutral shall be connected to the main neutral in such a manner
that it cannot be disconnected or removed.
Examples of this are:
• Soldered or crimped to the main neutral
• A flag lug under the main neutral connection
• A sealable terminal or bolt on the neutral link/bar (conditions as per clause)
• Where the main neutral conductor is 25mm2 or larger a sealable terminal
may be used
• Under a stud fitted with a suitable nut that is drilled and tapped into the
consumer’s mains neutral lug, provided the arrangement can be sealed
44
Metering Active and Neutral Link
Mounting - Clause 6.7.6
• Metering active and neutral links shall be mounted on the rear of
the meter panel or meter enclosure.
• They shall be mounted in such a way that they do not interfere with
the mounting of the metering equipment.
• Preferable for the metering active and neutral links to be mounted
as close as practical to the bottom of the meter panel.
• Access to metering links must not be obstructed by any structure or
wiring within the switchboard.
45
Metering Active and Neutral Link
Labelling – Clause 6.7.7
• A permanent label is required on the front of the meter panel
to indicate the location of the metering active and neutral
links.
• Metering active and neutral links shall be identified as such
and marked to identify which meter is fed from each outgoing
circuit of the metering link.
• Labelling must be legible and durable in accordance with
AS/NZS 3000:2007.
46
Moving Metering Equipment
• When altering the location of meters to a new meter panel the
Electricity Retailer’s Meter Provider must attend the site to move
the metering equipment.
• When moving an existing enclosure and/or the meter panel to a
new location, using the same meters, the Electricity Retailer’s
Meter Provider must attend to inspect the work before the
switchboard can be re-energised.
This is a Legal requirement of operating within the National
Electricity Market (NEM), that only Metering Providers are
authorised to install, maintain, relocate or remove metering and/or
control load equipment.
Replacing Mains Connection Box
• To work within the requirements of the Electrical Safety Act 2002
(i.e. not working live) an Electrical Contractor would be required to
de-energise an installation via the pole fuse to replace a Mains
Connection Box. The Electrical Contractor is required to be an
registered Authorised Person to remove the pole fuse for this de-
energisation task. In the Ergon Energy area a Form A must be
submitted as soon as practical after the change to notify us to
inspect the job.
• On reconnection of the installation ensure you conduct correct
testing procedures as per the Electrical Safety Regulation 2013.
• Contractors are not permitted to replace a blown service fuse, re-
energise a disconnected customer, remove or relocate a service line
from the existing point of attachment. 48
Replacing Mains Connection Box
• Please remember, only a registered Authorised Person is permitted
to de-energise an installation via the pole fuse, which must be done
before replacing a Mains Connection Box
• An Electrical Work Request (EWR) must be submitted as soon as
practical afterwards, advising of the mains box replacement.
• On reconnection of the installation ensure you conduct correct
testing procedures as per the Electrical Safety Regulation 2013.
• Contractors are not permitted to replace a blown service fuse, re-
energise a disconnected customer, remove or relocate a service line
from the existing point of attachment.
49
Connection Point OH Service Lines
QECMM - 5.4.5
• The point of attachment and the connection point are to be positioned on the
building or structure where the distributor’s personnel have unobstructed
ready and safe access from the same common ladder position. That is, it
must be positioned where personnel do not climb on roofs, enter adjoining
properties, or carry ladders through structures, and or buildings for access.
• Clear level and safe access to the point of attachment shall be maintained by
the customer to allow the distributor to maintain the service. A clear level
area below the point of attachment that allows a ladder ratio of 4:1 vertical to
horizontal is deemed suitable.
50
Connection Point OH Service Lines
QECMM - 5.4.5
• The customer shall, at their expense, relocate the point of attachment to an
acceptable position complying with Section 5 when the existing point of
attachment is located in an unsuitable location and:
Electrical work is performed at an existing installation resulting in a
major alteration as per clause 6.11.5 or;
Building works are carried out at premises that results in the
requirements of clause 5.4.5 (b) or (c) not being satisfied.
• Major alterations are defined in Clause 6.11.5 and include consumer’s mains
upgrade and/or meter enclosure replacement, and/or replacement of a meter
panel not housed in an enclosure.
51
Requesting Installation of a Network
Device
• Just a quick reminder that we will only install a Network Device for a
controlled supply when the load is available for connection and
inspection.
• When submitting your EWR for initial connection ensure all
controlled loads are selected, so the correct metering type can be
installed by the Meter Provider and the controlled load can then be
connected when ready.
IMPORTANT: Please make sure all wiring installed for future
connection to Metering or a Network Device is left appropriately
terminated behind the metering panel.
52
Multiple Installations – Clause 6.6.1.2
• A lockable load-break isolator (with facility for locking off) that is
capable of isolating supply to the entire electrical installation shall be
installed for all multiple customer installations.
• More than one customer is classed as a multiple installation.
eg Duplex.
• When additional customers are connected to an existing single
Direct Connect and/or C/T Metered installation, a load-break isolator
will be required to facilitate separate isolation of all customers.
53
Identification Multiple Installations – Clause 2.7
• Each individually metered section of a multiple installation shall be
clearly identifiable (eg shop, unit or factory number). The number
shall be permanently marked on the main switchboard, distribution
board (if applicable), meter, isolator and front door of the individual
shop/unit.
• A site plan of the overall layout of the site shall also be permanently
displayed on the inside door of the main switchboard.
• An electrical test must be carried out to ensure that the meter wiring
does supply that particular part of the installation that is identified by
the switchboard and unit marking.
54
AS/NZS 3000:2007 – Wiring Rules
• For any interpretation and guidance on compliance with AS/NZS
3000:2007 - Wiring Rules, or any other associated Australian
Standards please contact the Electrical Safety Office.
• Please do not call the Electrical Contractors Hotline for rulings on
the above – We offer advice and guidance on QECMM only.
ESO Business Hours – 07 3874 7748
ESO After Hours – 07 3235 4596
or your Master Electricians State/Local Rep
55
Authorised Person
• To become an Authorised Person please jump on our website and
have a look at the requirements and process for becoming a
Authorised Person, or grab a form from us before you leave.
• Registering as an Authorised Person will allow you to remove and
reinstall Energex LV Pole Top and pillar fuses when working on
your customer’s premises.
• This will help you avoid appointments and associated costs in
some scenarios.
56
Asbestos Management Alignment
• Effective from 1 July 2018 there will be change to switchboards
containing Asbestos
• Where the existing meter panel contains asbestos and the customer
is requesting a change to metering or control equipment at the
property, the asbestos panel will be required to be removed
• If Ergon Energy crews attend a property to carry out customer
requested work where a meter panel is found to contain asbestos,
notification will be provided to the customer of the required
replacement and the customer advised to inform Ergon Energy
once the panel replacement has been completed so crews can re-
attend the site. 57
Feedback received from our Field Crews
• Access to building sites
• Access to connection point eg pillar box surrounded by temp fence or rubbish.
• The stability of temporary switchboards
• Metering wiring incorrect/not installed
• Circuit breaker rating not suitable for cable size
• Earthing of switchboard incorrect
• Locating sites, no lot number clearly visible on site
• Bootlace crimps on flex cable (correct length etc)
• Issues with meter only enclosures, location of MEN
• Sub main protection when a sub-board is installed at a different location
• Meter neutral link not installed, meter isolation link not installed
• Switchboard markings (main switches not clearly identified), units not clearly
identified, no site plan permanently fixed in switchboard
• Side pull raiser brackets not correctly installed
• Insufficient cable length in switchboard/pillar
58
Electrical Contractor Updates
• Subscribe to receive electronic newsletters
• Most of our partners are already receiving the
Electrical Contractor updates by email so it
makes good sense to encourage everyone to
receive the newsletter this way
• You can still print off each newsletter as we keep
them on our website
Electrical Contractors Hotline
Energex – 1300 762 397
Ergon Energy – 1800 237 466
Questions?
60
230V Transition in Queensland
Queensland’s Electricity Regulation was amended on 27 October 2017 to mandate a transition to the 230V standard in Queensland by 26 October 2018.
This means that the new statutory limits are now between 216V and 253V.
Voltages between 216V and 225V are now compliant.
Voltages between 253V and the old upper limit of 254.4V will no longer be compliant from 27 October 2018.
By 1 July 2020 the median voltage should be between 225V and 244V
Queensland’s Transition from 240V to 230V
62
230V Standard in Qld
63
In October 2017 an amendment was made
to the Queensland Electricity Regulation to
mandate a transition from the 240V to
230V standard by 26 October 2018.
Qld Supply
Voltages
Old (AS2926-1987)
New (AS60038-2012)
Nominal Vln/Vll 240/415V 230/400V
% Range +6%/-6% +10%/-6%
Max/V99% Vln/Vll 254.4/440V 253/440V
Min/V1% Vln/Vll 225.6/390V 216/376V
Range Vln/Vll 29/50V 37/64V
V50% (AS61000.3.100)
Vln/Vll - 225V-244V
/392V-424V
What is Changing in the Transition to 230V
64
Small voltage reductions will be implemented to the medium voltage at many sites across Queensland to achieve compliance on the low voltage network by 27 October 2018.
No changes are planned for existing connection agreements or inverter set points.
Voltage compliance is assessed in accordance with AS61000.3.100 based on ten minute averages over at least a week’s worth of data.
From July 2020 customer voltages should generally align with the preferred range of 225V – 244V.
11kV and 22kV connections must still be maintained within ± 5%.
Customer Benefits
65
Increased PV hosting capacity across Queensland
Reduced inverter tripping on high voltage
Alignment with national and international standards
Improved equipment performance
Small energy savings
Solar Update EG/MEGU Standards – EOLA Bill (44c FiT) - $50 Battery Cashback
Maintaining Eligibility for 44c FiT
Panels replaced should be matched for wattage. If not possible total array capacity
shall not exceed 5% of approved array capacity. No need to notify for 5%
increase or less.
Array capacity can be upgraded to the capacity of the inverter and no higher
with application
Panels
Can apply to connect BESS on same tariff as 44c FiT. BESS to be
installed so that it cannot discharge at same time
the PV system is generating and cannot
export energy to the grid. A schematic
demonstrating compliance required with application.
BESS
Inverter replacements are to be of a equal or lower
capacity only.
Additional generating systems only allowed if they cannot operate at
same time the original PV system is generating and cannot export energy to
the grid.
PV Inverter
A bill has been introduced to update the Electricity Act
1994 (Qld) to provide greater clarity on maintaining eligibility
for 44c FiT. It will apply retrospectively from the 15th
February 2018.
Bill Introduced
Connect BESS - with
conditions Increase array size up to 5%
Upgrade array above inverter
capacity
Increase array size above 5%
Discharge BESS at same time as
PV is generating or export BESS
generation to grid
Can
Cannot
68
Energy Storage Register
• Must have a Connection Agreement
• Greater than 1 kWh capacity
• AS/NZS 4777.2 compliant inverter (or AS
4777.2 for pre-Oct 2016 installations)
Eligibility
03
Registered BESS can receive one-off
payment until 31st December 2018*
$50 Cashback
01
Queensland initiative to ensure capture of
connected BESS to ensure more accurate data for
future AEMC National distributed energy devices
register
02
There is a statutory
requirement to gain DNSP
approval prior to all
connections of embedded
generating devices,
including BESS
Application Requirements
04
Battery Storage Register
* Date may change see Ergon Energy or Energex website for details
$
69
For more information search for
‘Energy Resource Register’
on the Ergon Energy or Energex
websites
LV EG Connection Standard (30 kW –
1.5MW) As per Section 7.1.1 of the Ergon Energy’s and Energex’s Joint Standard for Connection of
Embedded Generating Systems (>30 kW to 1,500 kW) to a Distributor’s LV Network:
• Protection equipment shall comply with the relevant sections of IEC60255 and shall operate the
isolation device either directly or through interposing equipment that also complies with the
following sections of IEC 60255:
− IEC 60255-1 Common requirements;
− IEC 60255-26 EMC requirements;
− IEC 60255-27 Product safety requirements; and
− IEC 60255-12 Directional relays and power relays with two input energizing quantities.
• We have been advised by industry that devices compliant with IEC 60255-127 Functional
requirements for over/under voltage protection are difficult to source.
• We have issued an exemption to the requirement for protection equipment installed
from March 2018 – October 2018 needing to comply with IEC 60255-127.
• We will provide a further update on this requirement by the 1st of October 2018.
70
HV Connection Standard
Delivering Queensland a single new Joint HV Embedded Generation standard
Draft standard out for comment in May 2018
71
Connections Solutions Update
Working together
We want to keep
you informed of our
progress with the
Connections
Program developed
to address your
feedback
We want to
capture and
represent your
expectations
from a customer
perspective
Our Energy
Queensland
approach will
support both South
East and Regional
Queensland with
their differing
challenges
We absolutely
value your
ongoing support
through our
strong
partnerships
74
We are listening
• We value and appreciate your feedback and improvement ideas
• We have gathered feedback from a range of avenues – surveys,
1-1 engagement sessions etc.
• We are listening to your feedback and developing improvements
based on your ideas
• The Connections Program was designed specifically to
incorporate changes department wide to align to meet customers
needs and expectations
75
What you have said & how we are responding
The Connections Program will be undertaking an end to end process review &
to help reduce handoffs to ultimately reduce timeframes.
Further portal enhancements & improvements are being made to make it easier
for you to do business across Queensland.
We are reviewing our current Connections Solutions structure to deliver a
customer advocacy model with a key focus on relationship management.
We are reviewing our pricing and estimating tools to provide a streamlined
approach.
*Feedback received mostly in Regional Queensland
76
Connections Program
Purpose: Deliver simpler, more efficient connections processes that deliver
a sustained improvement in the customer experience
Streams
Pricing Tool
(Estimation),
Capital
Contribution
Customer
Segmentation &
Advocacy Model
Connection
Estimation &
Cost Recovery
Negotiated
Connections
Connections
Systems
Public Lighting
Strategy
Major Customer
Account
Management
Strategy
Regulatory
Requirement
Aligned &
Streamlined
Process
Contestable
Works Execution
Portal
Enhancements
CRM Scope
Streetlights Customer
Segmentation
Solve Issues,
Enquiry
Process, Front
End
Major
Connections
(Load & Large
EG)
Developers
Works (LCC,
subdivisions)
Project Realisation
End to End Processes
77
Questions?
External Partnerships Team
Diana Stevens – 0419 795 775
Amanda Miller - 0437 618 688
Energex – 1300 762 397
Ergon Energy – 1800 237 466
Solar Team
Thank you for attending!