Download - Engaging with older users
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Engaging with older users
Alan Newell & Maggie MorganQueen Mother Research Centre School of Computing University of Dundee Scotland &MM Training, Dundee
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Design and the Digital Divide
Insights from 40 years research into computer support for older and disabled people
Alan Newell Published by Morgan and Claypool Summer 2011
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Maggie MorganMM TrainingScript writer theatre director
Leverhulme Artist in Residence,in the School of Computing -2005/2006Continuing freelance involvement in the research, and conference presentations
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Technology for older peopleNeeds to be based on:
Effective communication with the user group, Proper requirements gathering,Usability and Beauty.
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Developing technology for older people
Study your user population
Design your systems to respond to their needs and wants
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What they need ?
A medical model of cureA focus on the disability Patronising designPoor aestheticsIgnorance of any wider context
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What they want !A focus on the person Their emotional as well as physical needs AestheticsSelf imagePersonality
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Empathetic Design
Design for what older users want - or might want
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A primary focus on usersMutual inspiration users and researchers in a creative modeInnovative ways of interacting with usersReal empathy with users
See: www.computing.dundee.ac.uk/staff/afn
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The challenges of communicating with users Language and experience barriersjargon, concepts & metaphorsSensory impairmentsLack of trust in technology Overriding desire to pleaseKeeping focus groups focusedTime consumingDifficult to organize
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Ethical issues
Negative self imageLack of confidence Self blameOperational anxiety Physical or mental fragilityInformed consent
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A user centre
For a cohort of over 200 individuals risingto over 3000
Also work in:Dementia day centres, Residential homes & In home studies.
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Wolfson Research Studio Theatre Purpose designed for interactive theatre
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The use of theatre for:Facilitating Focus Groups of usersRequirements gathering
Communicating to designers and other professionals User characteristics User experiences Ethnographies
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Working with theatre professionalsResearch by script writer iterative discussions with researchers and older users.Dramatic scenarios developed.Scenarios performed by professional actors, on video or live theatre.Facilitated discussions.
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The performance
Video scenario + facilitated discussion.Video scenario + actors in role in facilitated discussion.Live interactive theatre
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Techniques
Audience asked to analyse actions and motivations of playersHot seating Scripted theatre followed by improvisations directed by the audience
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Educational VideosThe UTOPIA TrilogyRelative Confusion, Relatively PC, and others
See:www.computing.dundee.ac.uk/staff/afn
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Concept development
Applications of digital interactive television for older people.
A communication system
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Advantages for users.Users are engaged in creative activity.Theatre liberates users to be creativeSuspension of disbeliefFuture softwareThe context/environment of use