engaging users
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Engaging Users. Hun Sen Library Royal University of Phnom Penh (Cambodia). How we have engaged our users. Library o rientation program Library & librarianship training Tour of the library Users’ feedback Faculty participation in collection development - PowerPoint PPT PresentationTRANSCRIPT
Engaging UsersHun Sen Library
Royal University of Phnom Penh(Cambodia)
Library orientation program
Library & librarianship training
Tour of the library
Users’ feedback
Faculty participation in collection development
Labels and signage for library collection
Using reference services to engage users
Library space & facility
How we have engaged our users
Library Orientation Program
Introduced - 2002
1 credit
Foundation
students
700-800
stud./semester
Library & librarianship Training
Since 2001
Basic library skills
Over 120 trainees
NGOs, Gov’t
institutions, universities,
secondary schools
Tour of the Library
Regular tour (3pm)
Walk-in-tour
Tour up on request
Small or large group
Students, staff of NGOs,
Gov’t agencies, Int’l
delegates
Users’ feedback
Encourage feedback from users on resources needed and library services Web Page, Phone, and
Email Suggestion box Meeting with facilities,
students, researcher and public
As a result, we have created an ERC (Education Resource Center)
Faculty Participation in Collection Development
Encouraging faculty members to participate in
library collection development by proposing
materials/titles of materials of their needs
We have roughly USD1800 per year from the
Priority Budget given by the MoEYS through the
RUPP
Label and Signage for Library Collection
In order to make our collection more appealing to
our users, we have recently redesigning labels and
signage:
Main Collections
Book Shelves
Items
Using Reference Service to Engage Library Users
As part of the efforts to engage with our users,
we have been trying our best to provide the
following services to our users:
On-site service
Phone call
Email request
Appropriate facilities
Larger space (180,000
sqm)
Appropriate facilities
Better organized
More attractive