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Your delivery experts
Flexible worldwideparcel shipping.
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DPD EXPRESS –
SAVE AND FAST
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DPD CLASSIC –
SAVE AND INEXPENSIVE
International
shipping with DPD.
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DPD MAX DPD
DIRECT
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DPD Mail
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Our ser-
vices at a
glance
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Customs
processing
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Check out our capabilities for yourself!
In an era of globalisation efficient shipping
is becoming more and more important,
because your customers expect reliable
delivery not only to other European coun-
tries but also to other continents. Regardless
of whether they are international business
customers or private consignees. For this
precise reason DPD has restructured its
international shipping operations.
The benefits to you: we offer you the best-
possible solution for every destination. You
decide whether your preference is for eco-
nomical or fast deliveries. And if you have
international e-commerce operations
we’re the right shipping partner for you.
Covering the widest possiblerequirements.
Reliable. Efficient.
Costoptimised.
DPD
CLASSIC...2-day delivery
within Europe.
Low-cost shipping by road
to 37 countries in Europe.
Optionally with our
Guarantee- Service: day-specific
deliveries to 12 European countries.
DPD
EXPRESS... next-day delivery
to business centres.
Fast shipping to over 230 countries.
Delivery in Europe by the end
of the next business day, and
as a rule on the next working day.
Optionally with time-specific
delivery before 12 noon in
Switzerland and additionally before
10 a.m. in the Benelux countries.
DPD
DIRECT... direct in
online retailing.
Efficient, paperless exports
to over 30 countries for
global shopping.
Optionally available with
individual solutions
for distance selling.
DPD
MAX
....heavy palletised
freight.
Ship up to 1.2 tonnes per pallet – to
more than 20 European countries.
Fast standard delivery in only
1 – 5 days within Europe, and to
Russia in only 6 – 8 days.
DPD
... fast and reliable
business post.
Shipped within Germany, throughout
Europe and worldwide –
uncomplicated and inexpensive.
Convenient processing, low costs,
secure delivery.
Simple and secure international shipping with DPD …
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Europe-wide shipping.
Within Europe parcels shipped to other countries with
DPD CLASSIC reach their destination almost entirely
by road – thanks to our high-performance network.
Optimised route planning and an established international
network with more than 800 depots enable us to offer
attractive delivery times. Shipping by road is almost as fast
as air transport, and it has a further decisive benefit: the
CO2 emissions are eight times lower than those generated
by airfreight.
Well-received across all borders.
DPD CLASSIC
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Reliably reaching customers
throughout Europe.
dpd.de/classic
Delivery time ≥ 2 days
Performance benefits in Europe.
• A range of services such as collection
requests, COD and hazardous goods
shipping (LQ) can be booked as supple-
mentary options.
• Punctual priority delivery - precise to the
very day with our Guarantee-Service.
• Up to 3 delivery attempts or direct delivery
to Pickup points in many countries.
• Predict – we deliver exactly when and
where it suits your consignees.
The benefits of DPD CLASSIC.
• Short standard delivery times of two days
within Europe.
• You save money because in Europe we rely
on our high-performance road network.
• Thanks to DPD’s practical parcel tracking
you can check that your parcel arrives
safely. The latest shipping information
(I.O.D.) can be accessed online at all times.
• You only need one parcel label for all des-
tination countries.
• Insurance of up to € 520 included.
• DPD is AEO-F certified, which means your
shipments are cleared through customs faster.
EUROPE
DPD CLASSIC
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Time to step on the gas!
In recent years business operations have speeded up
dramatically. Customers all around the world expect fast
shipping, globally too. DPD EXPRESS is our response to
this requirement. You can ship your parcels to more than
230 countries with DPD EXPRESS, with delivery times of
only 1 to 3 days to international business centres. DPD
applies a network of efficient cooperation partners to
ensure that your shipment reaches the consignee reliably
and fast. And this involves no effort on your part. You
benefit from one-stop parcel shipping and don’t need
to deal with different logistics service providers.
Getting there faster.
DPD EXPRESS
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Speed up your parcel shipping.
dpd.de/express
INTERNATIONAL
DPD EXPRESS – further benefits.
• High speed – within Europe’s business
centres your parcel is delivered before
close of business on the next working day.
• Pricing is uncomplicated and transparent.
• In addition you can select DPD 12:00 for
Switzerland and additionally DPD 10:00
for the Benelux countries.
• Your terms of delivery are DAP or DDP.
• Document shipping is also available.
• You can send shipments with up to 10 parcels
and a maximum weight of 315 kg.
• There are no ODA (outside of delivery area)
surcharges.
• The latest shipping information (I.O.D.) is
available online at all times via DPD’s parcel
tracking service.
EUROPE
DPD EXPRESS
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Delivery time ≥ 1 day Delivery time ≥ 1 day
Successful international retailing.
The shipping solution for your online shop.
Globalised markets provide massive growth potential
for international e-commerce, because the Internet
enables customers to source products worldwide.
In spite of this many online retailers are reluctant to
ship goods to countries outside national borders or the
European Union. The reasons for this are unpredictable
shipping costs or complicated customs formalities.
That has all changed. Thanks to DPD DIRECT this is now
a thing of the past.
In cooperation with our partner wnDirect we are developing
individual solutions for your e-commerce operations, enab-
ling you to ship to over 30 countries. We relieve you of com-
plex customs formalities, provide fast parcel delivery and
offer trouble-free returns solutions. This is your opportunity
to open up new markets – with DPD DIRECT it has suddenly
become much easier.
DPD DIRECT
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Time for an expansion strategy in e-commerce.
dpd.de/direct
Delivery time ≥ 3 days Delivery time ≥ 4 days
• You benefit from a logistics solution for the
check-out stage of the ordering process,
with email transfer in your individual brand
identity.
• You can rely on the combined know-how
of DPD and our partner wnDirect with its
specialist parcel network for the delivery of
your goods to private consignees.
• A returns service is available for parcels
which have been rejected by the consignee
or can’t be delivered.
• You don’t need to worry about a thing!
Accompanying commercial or pro forma
invoices are not required. Charges (customs
duty & fees) are calculated in advance and –
depending on the terms of delivery – either
invoiced to the final customer or indicated
separately on the invoice to the consignor.
• You can be sure of satisfied customers:
thanks to paper-free customs processing
the parcel receives fast customs clearance
and is then efficiently delivered to your
customer.
• New markets open up to you: the
DPD DIRECT network already covers
over 30 countries.
We ship your parcels worldwide via our central gateway in Frankfurt. You hand it to us as a
DPD DIRECT parcel and we take care of the rest.
Six good reasons for DPD DIRECT.
INTERNATIONALEUROPE
DPD DIRECT
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Fast shipping of heavy goods throughout Europe.
DPD MAX now also enables you – in addition to your regular
parcel volumes – to ship freight which is too heavy or too
bulky for parcel shipping. Our new service is available for
all palletised freight up to a weight of 1.2 tonnes per pallet.
We offer shipping not only within Germany but also to more
than 20 European countries – fast delivery times included.
With DPD MAX you can not only ship your freight reliably
and fast – you can also and above all simplify your shipping
processes and save on resources when it comes to managing
service providers. The DPD MAX service is provided in part-
nership with Palletways, Europe's leading express network for
palletised freight.
Pallet shipping for heavy freight.
DPD MAX
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Short transit times – fast delivery: the easy way to ship heavy
freight Europe-wide.
dpd.de/max
Delivery time 1–3 Days
Delivery time 2–4 Days
Delivery time 3–5 Days
Delivery time 6–8 Days
Within Europe – including Russia - the pallets you ship with DPD MAX will reach their
destination in 8 days at most!
The benefits of DPD MAX
EUROPE
DPD MAX
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• Up to 6 pallets can be combined in one
shipment – incl. varying pallet sizes.
• Transport within Germany and to more
than 20 European countries – Russia inclu-
ded.
• Reliable premium service provided by our
specialist cooperation partner Palletways.
• Short standard delivery times: 1 to 5 five
days within Europe, 6 to 8 days to Russia.
• Uncomplicated product classes: S to 250 kg,
M to 500 kg and L to max. 1.200 kg.
• Shipping status and proof of delivery
available online at all times.
• Only one standard DPD parcel label is
required for all countries of destination.
• Acceptance of all standard pallet types,
such as one-way, industrial and Europallets
(Europallets are not exchanged).
Delivery times from Germany
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DPD Mail
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Budget rate business post.
Do you need to send documents or letters to Spain, or
perhaps within Germany? In that case DPD Mail is the ideal
service for you.
The implementation of the service couldn't be more conveni-
ent, because we simply collect your DPD Mail together with
your parcels. And just as with your parcels, your business post
will reach the recipient reliably and fast. In addition we offer
you extremely favourable terms, even for small shipping volu-
mes. You save 10 cents on standard letters and up to 10% of
the postage costs for other formats.
To ensure that your business post reaches its destination
conveniently and fast, we cooperate with the mail specialists
ASENDIA (by La Poste & Swiss Post).
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Ship your business post with DPD.
Delivery time 2–3 days Delivery time ≥ 3 days
INTERNATIONALGERMANY
DPD Mail
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The benefits at a glance.
• DPD provides you with special shipping
envelopes for your domestic and
international post.
• You'll be delighted by how easy the service
is: no franking of envelopes, no sorting by
format or country of destination, and of
course pickup is included.
• You pay conveniently against invoice – no
advance payment required.
• Your postage costs are reduced, with a
savings potential of 10 cent respectively 10%
for letters which are suitable for automated
processing, which means that they have to
be machine-processable and readable.
• Your business post reaches the recipient
fast, with a delivery time of 2-3 days
throughout Germany, 2-6 days within
Europe and 4-9 days worldwide.
• Any shipments which can't be delivered
are returned free of charge.
Well worth knowing: at dpd.de/mail you'll
find all the information you need about
weight and size restrictions and franking
zones.
Dimensions and weights
Standard letter up to 20 g
Compact letter up to 50 g
Full-size letter up to 500 g
Maxi letter 1 up to 1.000g
Maxi letter 2 up to 2.000g
dpd.de/mail
• A service you can rely on: for the delivery
of your business post we cooperate with
ASENDIA (by La Poste & Swiss Post).
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Customs forms required for non-EU countries and EU exclusion areas.
A strong partner.
Shipping goods abroad, either worldwide or to non-EU countries in Europe, often involves a
lot of bureaucratic customs formalities. However, these formalities are now a lot easier for
you to deal with. In DPD you have an experienced partner when it comes to making the ship-
ping of your international parcels simple and convenient. Here you will find the most important
information relating to international shipping.
Clearing your shipments through customs.
dpd.de/custom
1 Combined goods value of all shipments which are shipped on the same day to the same consignee address
2 If the goods are of EU origin in accordance with the regulations on origin
Goods value1 Forms required
Up to
€ 1,000 Commercial or pro forma invoice with declaration of origin2
From
€ 1,000 – € 6,000
Commercial invoice with declaration of origin2
Export declaration (ATLAS or IAA-Plus) and printout of the export accompanying document (EAD) with MRN and barcode
Above € 6,000
Commercial invoice
EUR1 movement certificate
Export declaration (ATLAS or IAA-Plus) and printout of the export accompanying document (EAD) with MRN and barcode
From depot to consignee.
Parcels destined for export to the DPD
network are prepared at the depot. They
are then transported overnight to the inter-
national gateways. There all parcels are
checked by certified specialists in accordance
with airfreight security regulations, declared
for export to the customs authorities and
then passed on for transport. On arrival in
the country of destination the parcels are
cleared through customs and delivered to
the consignee.
Declaration of origin/movement certificate.
With the documentation the consignor
certifies that the goods were produced in a
particular country. On the basis of various
trade agreements goods from specific coun-
tries receive preferential import treatment,
which means that they are subject to lower
customs duties or none at all. The declaration
of origin on the commercial invoice must be
formulated with the specified wording.
Other documents.
For a number of countries additional
documents are required, because special
customs regulations and sanctions may apply.
For further information please contact the
customs department which is responsible for
you, your local chamber of commerce and
industry or visit www.zoll.de .
Terms of delivery in the DPD system.
The terms of delivery determine which part
of the shipping costs is borne by the consig-
nee and by the consignor respectively.
dpd.de/freight_terms
Important transport provisions.
Any objects or goods which are forbidden by
current transport security regulations (Luft-
SiG) or defined as hazardous goods by IATA,
ICAO or other government authorities such as
the Federal Aviation Department are excluded
from transport. You will find further regulati-
ons in the exclusions from transport contai-
ned in DPD’s general terms and conditions.
Commercial and pro forma invoice.
Each shipment must be accompanied by an
original invoice in English. The consignee’s
telephone number and contact person must
always be added as supplementary informa-
tion. To ensure troublefree customs clea-
rance the invoice must contain the following:
• consignor’s name and address
• consignor’s EORI number (if required)
• consignee’s name and address, with
telephone number
• invoice date, number and place
• delivery address (if different from the
invoice address)
• terms of delivery (written out in full)
• description of the goods: name and quanti-
ty
of the goods, value of the individual goods
and overall value
• signature (original signature on all copies)
The EORI number.
EORI numbers (EORI = Economic Operators
Registration and Identification System) have
been made mandatory for all companies for
the purpose of identifying business entities,
and they serve as a sole identifying feature in
the implementation of all customs formalities.
The export process.
In the case of exports to non-EU countries
goods with an invoice value of more than
€ 1,000 are electronically declared to the
customs authority by the ATLAS export or
IAA-Plus programmes. Because parcels are
not necessarily processed at customs offices
with the status of an office of exit, we re-
commend that shipments should be exported
via the two-stage normal procedure
(customs office at the company location).
The export declaration should be completed
24 hrs before the shipment is handed to DPD.
General remarks: Please see the current DPD price list for further details of prices and the availability of international
services. DPD̀ s general terms and conditions and terms of carriage can be viewed at: dpd.de/agb
Products/services/terms of delivery
1 available in Europe for selected countries 2 available to Benelux 3 paperless export process 4 country-related
The most important points at a glance.
Products, supplementary services, customs and additional charges DPD CLASSIC DPD EXPRESS DPD DIRECT
Pro
du
cts
/s
up
ple
me
nta
ry s
erv
ice
s DPD 12:001 / DPD 10:002 (time-specific delivery)
Guarantee (priority handling and delivery) 1
COD 1 2
Collection request 1
Import
Hazardous goods LQ (Limited Quantities) 1 1
Predict (delivery when it’s convenient) 1 1
DPD parcelshop delivery (the alternative delivery address) 1 1
Insurance incl. up to € 520 (higher insurance up to max. € 13,000) 265 €
Multi-parcel shipment (max. 10 parcels up to 315 kg in total)
SMS and email notification (proactive confirmation) 1
Returns processing
CO2-neutral transport without additional cost
Cu
sto
ms
se
rvic
e
Document shipping
Pro forma invoice / commercial invoice (in English and in triplicate)
EAD – export accompanying document (ATLAS/IAA+ from € 1,000)
Secure airfreight /“SPX secured”
Worldwide service availability. Number of countries > 230 230 30
Terms of delivery outside of the EU
DAP not cleared (Delivered At Place, standard for airfreight) 3
DAP cleared (Delivered At Place cleared, standard for Express) 3
DDP cleared (Delivered Duty Paid) 1 3
Additional costs
Su
rch
arg
es
Fuel surcharge diesel/kerosene (depending on means of transport: road or air)
Invoiced by volumetric weight (L x W x H in cm/5,000) 4
Surcharge for island delivery (Europe only)
Incorrect/missing route coding (without parcel label)
Commission on pre-payment and additional items on customs
application (3 items incl.)
Completion of export documents
Excess weight surcharge for chargeable parcel weight > kg 31,5 31,5 30
Outsize surcharge for exceeding length of > cm 175 120 120
Our DPD eSolutions bring together our inno-
vative online services for parcel shippers in a
single portal. With DPD eSolutions we provi-
de customers and developers with access to
relevant tools and IT systems with only a few
intuitive clicks of the mouse. For parcel ship-
pers it is above all the so-called ‘portal solu-
tions’ which are essential. These include DPD
Web Parcel, the online shipping tools MyDPD
Business (for occasional shippers), MyDPD Pro
(for consignors with regular parcel volumes)
and the Returns Portal. DPD is breaking
entirely new ground with its recently created
developer portal. This will be highly useful to
you if you wish to integrate the web services
based on DPD Cloud technology into your
ERP or e-commerce system. In this respect
our specialists as well as the DPD developer
community are ready to provide external
programmers with concrete support.
For more information please see:
esolutions.dpd.com
Tailor-made online services
for you.
dpd.de/predict_international
DPD’s service benefits.
Greater flexibility with DPD’s Parcelshops.
Parcel consignees decide themselves when
to pick up their parcel. After the consignee
has been notified domestic parcels can be
picked up within 7 working days and inter-
national parcels within 14 working days.
As part of DPDgroup, DPD in Germany has
access to over 27,000 local Pickup points
across Europe, and delivers to 230 countries
worldwide.
Predict – always just right.
Predict gives your customers the possibility
of changing the day or place of the delivery.
On the morning of the delivery they are
informed about the exact 1 hour time
window. Deliveries with Predict are currently
available in Germany and many other
European countries.
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Export processing
12/
20
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dpd.de