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Forensic Audits of Your QEHS Management
System
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© 2006 ABS Consulting, Inc.
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ABS Consulting Services
Design Verification
Loss Modeling
Env., Health & Safety
Inspection/
Certification
Asset Integrity
Extremely Hazardou
s Materials
Risk Planning Operational Support Bundled Services
• Nuclear• Chemical
Weapons• Explosives
• Lower Costs
• Extend Asset Life
• Accredited Certification
• Private Certification
• Monitoring Programs
• Damage Assessment
• 2nd & 3rd Party Audits
• Standards Development
• Training• Procedure
Writing• Verification• Emergency
Planning• Assessment
s
• Mechanical Failure
• Seismic• Flood• Fire• Wind• Financial
Impact• Software
Modeling
• To Standards
• Fitness Assessment
• Owners Rep
• Retrofits
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Is your organization realizing the value you expect from your management system?
Management systems are time-consuming & expensive; organizations have a right to expect a return for these expenditures
Organizations should expect to capture tremendous, tangible value from the effective application of management systems
ROI & Management Systems
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Do I need a forensic approach?
• QEHS Management System Questions:
– Management system– Internal auditors– Questions– Tools in use
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Who are the customers of a QEHS forensic audit?
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Is your management system:
In decline – performance-wise?
Stagnating?
Stalled – gone into ‘limbo’ or ‘la-la land’?
Piling up a corrective action list?
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Are the internal auditors:
Gravitating to their ‘comfort’ zones?
Penetrating deep enough into issues?
Providing usable & accurate information?
Slid into a ‘routine’
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Are the right questions being asked?
Penetrating
May cause controversy
May stimulate emotion
Require ‘absolutes’ in the response
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Are the right tools being employed?
Incident Investigation
Root Cause Analysis (RCA)
Meaningful measures, including what is being measured – for informed decision making
Are the tools being used correctly?
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If you said “no” to any of the previous questions:
A forensic audit may be needed
A change in audit staff may be needed
An ‘outsider’ may need to be used
A new approach may need to be developed
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Areas of weakness in a QEHS MS
• Typical areas prone to dying off is not used or stimulated internally:
– Quality MS– Environmental MS– Health and Safety MS– Integrated MS
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Quality Management Principles
1. Customer Focus2. Leadership3. Involvement of People – Resource
Management4. Process Approach – Product Realization5. System Approach – Cause Analysis6. Continual Improvement7. Factual Approach to Decision Making –
Monitor, Measure, Analyze8. Mutually Beneficial Supplier Relationship
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EXPECTED SERVICE
by the Customer
PLANNED SERVICE
by the Company
PRODUCED SERVICE
by the Company
PERCEIVEDSERVICE
by the Customer
Monitor & MeasureCompany Performance
Monitor & MeasureCustomer Satisfaction
The Loop
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If your customer is: Then your customer:
Dissatisfied Has probably left forever
Marginally satisfied Is casual (any supplier will do)
Basically satisfied Is borderline or uncommitted
Very satisfied Is a return customer i.e. retained
Extremely satisfied Is loyal, appreciates your work, tells others, and tolerates a rare mistake
Customer Retention Levels
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EHS ELEMENTS
EHS management system elements:
4.1 General requirements
4.2 EHS policy & commitment
4.3 Planning
4.3.1 Environmental aspects & Hazard ID
4.3.2 Legal and other requirements
4.3.3 Objectives, targets and programs
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Hazard Identification
• Use a matrix to record the results
Method
People
Location
Source of Harm?
Who/what Harmed?
How Harm Occurs?
• Any positive answer means a hazard exists
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EHS ELEMENTS
4.4 Implementation and operation
4.4.1 Resources, roles, responsibility and authority
4.4.2 Competence, training and awareness
4.4.3 Communication & Consultation
4.4.4 Documentation
4.4.5 Control of documents
4.4.6 Operational control
4.4.7 Emergency preparedness and response
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EHS ELEMENTS
4.5 Checking4.5.1 Monitoring and measurement4.5.2 Evaluation of compliance4.5.3 Nonconformity, corrective and preventive
action4.5.4 Control of records4.5.5 Internal audit
4.6 Management review
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Integrated Forensic Approach
Risk assessment - equally addresses safety risks, environmental impacts and process failures
Regulations management - have captured regulations for quality, environment, health, safety, security, etc and outlined/mapped their impact on the QEHS MS
The integrated approach makes it easier to compare risks occurring in different parts of the business
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Cross-Functional Team Review:
Quality, Design, Facilities, Health, Safety, Environment, Security, Purchasing, Warehouse, Production
• Common MS Elements
• Common Procedures
• Defined by Users
• Owned by Supervisors
• Manage Core Business Processes
Enabling Tool
t
Logistics Concerns
Environmental Concerns
Health Concerns
Safety Concerns
Technical Specifications & References
Process Definitions
• Productivity
• Energy Reduction
• Incident Rates
• Illness Rates
• Customer
Satisfaction
Key Business Questions
Key Processes Drive the
Business Measurement Criteria
Sample Measures
• Risk Mitigation
• QEH&S Improvements
• Efficiency Improvements
• Compliance Burdens
Facility and Equipment Concerns
Environment Health & Safety
Business Needs & Continual Improvement
Quality
Integrated QEH&S
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Thanks for your attention
Eliminating/Minimizing Risk; Preserving the Environment; Providing Quality
Products/Services; Having a Safe Work Place; and Protecting Employee’s
Health is Everybody’s Job