forensic audits of your qehs management system. © 2006 abs consulting, inc
TRANSCRIPT
Forensic Audits of Your QEHS Management
System
© 2006 ABS Consulting, Inc.
ABS Consulting Services
Design Verification
Loss Modeling
Env., Health & Safety
Inspection/
Certification
Asset Integrity
Extremely Hazardou
s Materials
Risk Planning Operational Support Bundled Services
• Nuclear• Chemical
Weapons• Explosives
• Lower Costs
• Extend Asset Life
• Accredited Certification
• Private Certification
• Monitoring Programs
• Damage Assessment
• 2nd & 3rd Party Audits
• Standards Development
• Training• Procedure
Writing• Verification• Emergency
Planning• Assessment
s
• Mechanical Failure
• Seismic• Flood• Fire• Wind• Financial
Impact• Software
Modeling
• To Standards
• Fitness Assessment
• Owners Rep
• Retrofits
Is your organization realizing the value you expect from your management system?
Management systems are time-consuming & expensive; organizations have a right to expect a return for these expenditures
Organizations should expect to capture tremendous, tangible value from the effective application of management systems
ROI & Management Systems
Do I need a forensic approach?
• QEHS Management System Questions:
– Management system– Internal auditors– Questions– Tools in use
Who are the customers of a QEHS forensic audit?
Is your management system:
In decline – performance-wise?
Stagnating?
Stalled – gone into ‘limbo’ or ‘la-la land’?
Piling up a corrective action list?
Are the internal auditors:
Gravitating to their ‘comfort’ zones?
Penetrating deep enough into issues?
Providing usable & accurate information?
Slid into a ‘routine’
Are the right questions being asked?
Penetrating
May cause controversy
May stimulate emotion
Require ‘absolutes’ in the response
Are the right tools being employed?
Incident Investigation
Root Cause Analysis (RCA)
Meaningful measures, including what is being measured – for informed decision making
Are the tools being used correctly?
If you said “no” to any of the previous questions:
A forensic audit may be needed
A change in audit staff may be needed
An ‘outsider’ may need to be used
A new approach may need to be developed
Areas of weakness in a QEHS MS
• Typical areas prone to dying off is not used or stimulated internally:
– Quality MS– Environmental MS– Health and Safety MS– Integrated MS
Quality Management Principles
1. Customer Focus2. Leadership3. Involvement of People – Resource
Management4. Process Approach – Product Realization5. System Approach – Cause Analysis6. Continual Improvement7. Factual Approach to Decision Making –
Monitor, Measure, Analyze8. Mutually Beneficial Supplier Relationship
EXPECTED SERVICE
by the Customer
PLANNED SERVICE
by the Company
PRODUCED SERVICE
by the Company
PERCEIVEDSERVICE
by the Customer
Monitor & MeasureCompany Performance
Monitor & MeasureCustomer Satisfaction
The Loop
If your customer is: Then your customer:
Dissatisfied Has probably left forever
Marginally satisfied Is casual (any supplier will do)
Basically satisfied Is borderline or uncommitted
Very satisfied Is a return customer i.e. retained
Extremely satisfied Is loyal, appreciates your work, tells others, and tolerates a rare mistake
Customer Retention Levels
EHS ELEMENTS
EHS management system elements:
4.1 General requirements
4.2 EHS policy & commitment
4.3 Planning
4.3.1 Environmental aspects & Hazard ID
4.3.2 Legal and other requirements
4.3.3 Objectives, targets and programs
Hazard Identification
• Use a matrix to record the results
Method
People
Location
Source of Harm?
Who/what Harmed?
How Harm Occurs?
• Any positive answer means a hazard exists
EHS ELEMENTS
4.4 Implementation and operation
4.4.1 Resources, roles, responsibility and authority
4.4.2 Competence, training and awareness
4.4.3 Communication & Consultation
4.4.4 Documentation
4.4.5 Control of documents
4.4.6 Operational control
4.4.7 Emergency preparedness and response
EHS ELEMENTS
4.5 Checking4.5.1 Monitoring and measurement4.5.2 Evaluation of compliance4.5.3 Nonconformity, corrective and preventive
action4.5.4 Control of records4.5.5 Internal audit
4.6 Management review
Integrated Forensic Approach
Risk assessment - equally addresses safety risks, environmental impacts and process failures
Regulations management - have captured regulations for quality, environment, health, safety, security, etc and outlined/mapped their impact on the QEHS MS
The integrated approach makes it easier to compare risks occurring in different parts of the business
Cross-Functional Team Review:
Quality, Design, Facilities, Health, Safety, Environment, Security, Purchasing, Warehouse, Production
• Common MS Elements
• Common Procedures
• Defined by Users
• Owned by Supervisors
• Manage Core Business Processes
Enabling Tool
t
Logistics Concerns
Environmental Concerns
Health Concerns
Safety Concerns
Technical Specifications & References
Process Definitions
• Productivity
• Energy Reduction
• Incident Rates
• Illness Rates
• Customer
Satisfaction
Key Business Questions
Key Processes Drive the
Business Measurement Criteria
Sample Measures
• Risk Mitigation
• QEH&S Improvements
• Efficiency Improvements
• Compliance Burdens
Facility and Equipment Concerns
Environment Health & Safety
Business Needs & Continual Improvement
Quality
Integrated QEH&S
Thanks for your attention
Eliminating/Minimizing Risk; Preserving the Environment; Providing Quality
Products/Services; Having a Safe Work Place; and Protecting Employee’s
Health is Everybody’s Job
