GENERATIN
G LASTI
NG
POSIT
IVE C
HANGE: EMAIL
COMMUNICAT
ION
DE
VE
LO
PE
D B
Y : EX
EC
UT
I VE
DE
PA
RT
ME
NT
– A
UG
US
T 2
01
2
PA
RT
OF
: LE
AD
ER
SH
I P D
EV
EL
OP
ME
NT
SE
RI E
S
1
You respond by:Asking another question Never making a decisionPassing the buckIgnoring details
KICK THE CAN DOWN THE ROAD EMAILS
2
KICK THE CAN DOWN THE ROAD EMAILS
Asking another question:Prolongs emailsHinders resolutionStalls communication
3
KICK THE CAN DOWN THE ROAD EMAILS
Never making a decision:Leads to confusionSets up failure Promotes mistakes
4
KICK THE CAN DOWN THE ROAD EMAILS
Passing the buck:Facilitates resentmentLacks leadershipDodges the issue
5
KICK THE CAN DOWN THE ROAD EMAILS
Ignoring facts:Disregards clarityDrives incompletenessLacks direction
6
LEAVE THE CAN ALONE
Respond and be done:Answer the question Make a decisionAssert authorityProvide details
7
DEAD END EMAILS
Halts everything:No commitment No due date
8
DEAD END EMAILS
No commitment:Lacks responsibilityFreezes actions
9
DEAD END EMAILS
No Due Date:Prevents completionExtends unnecessarily
10
RESURRECT LIFE INTO YOUR EMAILS
Respond and follow-through:Specifically whatBy specifically whenBy specifically who
11
ACTIVITY 112
I’ll take care of it
Was the can kicked or should we check for a pulse?
Provide an example of a “Generating Positive Change” response
ACTIVITY 213
What do you think… Was the can
kicked or should we check for a pulse?
Provide an example of a “Generating Positive Change” response
RESPO
NSES
Leav
e th
e ca
n alo
ne an
d sav
e re
surr
ect y
our e
mai
ls
Answer the Question
Make the Decision
Provide commitment
Give Specifics
What
WhenWho
Specifically
