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Get Innovative!Some insights from Australian organizations trying to leverage IT fororganizations trying to leverage IT for innovation
Professor Dr Jan ReckerWoolworths Chair of Retail Innovation
Information Systems School Queensland University of TechnologyInformation Systems School, Queensland University of Technology
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The Innovation P f i lProfessional
–Thinks in constraints, not problems–Shows Foresight, not hindsightg , g
–Evidence‐based, not confidence‐based–Conscious, not unconscious competence, p
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Problem driven InnovationProblem‐driven Innovation
• We innovate, because we have to…
• High level of maturity in terms of f iawareness for internal problems
• Rich set of problem analysis t h i d t t itechniques and response strategies
• Can free up time and secure efficiency gainsefficiency gains
• Predictable, incremental outcomes
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Constraint based innovationConstraint‐based innovation
Ralph Norris, ex‐CEO Commonwealth Bank of Australia*11 August 2011
*102 years old, 22 billion dollars revenue, 7 billion
“The future competition stems from the likes of Facebook.”
dollars profit in 2012
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Constraint based innovationConstraint‐based innovation
<3 years from Ralph<3 years from Ralph Norris’ prediction to
Facebook’s announcement.
Did you realise how Commbank turns more and more into a
technology company?
And how Commbank is perceived to be anperceived to be an innovative bank?
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Constraint based innovationConstraint‐based innovation
Ralph Norris, ex‐CEO Commonwealth Bank of Australia*11 August 2011
*102 years old, 22 billion dollars revenue, 7 billion dollars profit in 2012
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Constraint based innovationConstraint‐based innovation
Ralph Norris, ex‐CEO Commonwealth Bank of Australia*11 August 2011
*102 years old, 22 billion dollars revenue, 7 billion dollars profit in 2012
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Texting is not the distraction…g
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Texting is not the distraction…Driving is.g g
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Example – E‐Vehicles
What is the biggestggconstraintf l i hi l ?of electric vehicles?
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http://files.shareholder.com/downloads/ABEA‐4CW8X0/2895786596x0x720221/5647bed2‐1c27‐4b40‐abd3‐
dd11f8bc474e/Investor%20Presentation%20‐%20Jan%202014.pdf
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ForesightForesightInnovatorsInnovators “Skate to where the puck will be“Skate to where the puck will be,
not to where it is.”
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Foresight Innovation pre‐empts Future Constraintsempts Future Constraints
What will be a
strategic riskstrategic risk in five years?
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How do we secure a revenue stream in the world of the NBN?stream in the world of the NBN?
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How do we secure a revenue stream in the world of the NBN?stream in the world of the NBN?
Valve Steam: moreValve Steam: more than 75 million users and exponentially
growing!g g
De facto standard platform for gamers
to buy shareto buy, share, consume, collaborate
in gaming
iTunes, Youtube and Facebook for serious
computer games
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How do we sell car insurance in a world of driverless cars?a world of driverless cars?
Thinking about this now makes sense
because it will bebecause it will be reality in only a few
years.
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Evidence basedEvidence‐basedInnovatorsInnovators “The collected wisdom of baseball“The collected wisdom of baseball insiders is subjective and flawed.“
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“If the decision is going to be made by f t th ’ f t [ ] facts, then everyone’s facts […] are equal.If th d i i i i t b d If the decision is going to be made on the basis of people’s opinions, then
mine count for a lot more.“
James BarksdaleJames Barksdaleformer CEO Netscape
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Evidence based InnovationEvidence‐based Innovation
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Evidence based InnovationEvidence‐based Innovation
UPS saved millions of minutes by avoiding left turns in the
Northern Hemisphere.
Drivers get warnings if they are backing up too much –most accidents happen when
drivers reverse.
The result: 20 million miles less
traveled.10 million gallons of gas
saved.Reduced CO2 emissions by 100,000 metric tons (5,300 , ( ,passenger cars off the road
for an entire year).
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ConsciousConsciousInnovatorsInnovators
“Learn from the best not from the“Learn from the best, not from the worst”
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Negative Deviants
P i i D iPositive Deviants
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Four Stages of LearningFour Stages of Learning
Unconscious UnconsciousIncompetence Competence
Conscious ConsciousConsciousIncompetence
ConsciousCompetence
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Final Advice…Innovation doesn’t need to cost a dimeInnovation doesn’t need to cost a dime.
https://www.youtube.com/watch?v=o‐Fpsw_yYPg
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Prof. Jan Recker, PhD
Woolworths Chair of Retail InnovationInformation Systems SchoolInformation Systems SchoolScience and Engineering FacultyQueensland University of Technology
email [email protected] [email protected] www.janrecker.comtwitter janrecker