How can you get real benefit from Patient Opinion?

Many different kinds of impact are possible

Culture change

??Reputation

Data

Involvement

Service improvement

Data

What are people saying about…?

Reputation

How do we look?

Involvement

How do we empower our users and carers?

Service improvement

How do we continuously improve?

Culture change

Could we bring the patient voice into the heart of care?

(Note: imaginary!)

Or just being human

Giving the organisation a friendly face