Grievance Handling
Baratha Dewanarayana.Management Consultant.
B.Sc in Business Administration, Business Economics (Special)
• Grievance is
An unfair or unreasonable act or situation at work
It is a concern to employee
• That which oppresses and injures and causes a sense of wrong.
• One's allegation that something imposes an illegal burden, denies some equitable or legal right, or causes injustice. An employee may be entitled by a Collective Bargaining agreement to seek relief through a grievance procedure.
• “A complaint by an employee concerning an action by management that does not violate the contract, past practice, or law.”
• “Grievance is a psychological feeling.”
• Causes for Grievances
• Job
• Working conditions
• Rules and regulations
• Interpersonal relations
• Personal reasons
• Any other that employee feels
• Revealing Grievances – Explicit methods
• Suggestion / Complaint box
• Employee survey
• Exit interviews
• Revealing Grievances – Implicit methods
• Attendance Records
• Carelessness at work
• Work place accidents
• Indisciplineness
• Inferior quality and quantity output
Route of a grievance
(Significance of a grievance)
Grievance Objections Dispute
Productivity loss
• Why grievance handling procedure?
To give formal recognition To minimize frustrationTo avoid third party involvement To provide justiceFor the concern of top managementTo have a consistencyTo speed up the process
• Solving Grievances.
– Prevention.
– Having a suitable accepted procedure.
Having a suitable accepted procedure….
1. Discuss with his/her immediate boss.
2. An appeal to next possible level.
3. Proper solution or a response in order to minimize frustration and further conflicts.
4. Clear and well defined procedures.
5. Participation of employees or their agents in order to prepare certain procedures.
• How to Solve?
– Immediately.
– Suitably.
• Accepted procedures……
Open door policyGrievance CommitteesCounselingThird party involvementOmbudsman service
• Advantages of having proper grievance handling procedure.
High employee satisfactionEmployer- employee relationsDevelop positive ideasHigher productivityGood will
• Principles of Grievance Handling.
Treat them as important. Getting all the information. Discussions. Listening. Build trustworthy. Accept own faults/mistakes. Wise usage of an authority. Effective Communication. Follow up. Proper training programmes.
• To reduce grievances,…..
Change work environmentAdd new responsibilities & dutiesReduce stressConduct trainings Allow upward communicationObtaining feedback
• Things to concern……..
Handling procedure should be just & fairTo protect secrecy and identityTo keep recordsOn Time schedule.
Thank You All.