Grievance Handling

Baratha Dewanarayana.Management Consultant.

B.Sc in Business Administration, Business Economics (Special)

• Grievance is

An unfair or unreasonable act or situation at work

It is a concern to employee

• That which oppresses and injures and causes a sense of wrong.

• One's allegation that something imposes an illegal burden, denies some equitable or legal right, or causes injustice. An employee may be entitled by a Collective Bargaining agreement to seek relief through a grievance procedure.

• “A complaint by an employee concerning an action by management that does not violate the contract, past practice, or law.”

• “Grievance is a psychological feeling.”

• Causes for Grievances

• Job

• Working conditions

• Rules and regulations

• Interpersonal relations

• Personal reasons

• Any other that employee feels

• Revealing Grievances – Explicit methods

• Suggestion / Complaint box

• Employee survey

• Exit interviews

• Revealing Grievances – Implicit methods

• Attendance Records

• Carelessness at work

• Work place accidents

• Indisciplineness

• Inferior quality and quantity output

Route of a grievance

(Significance of a grievance)

Grievance Objections Dispute

Productivity loss

• Why grievance handling procedure?

To give formal recognition To minimize frustrationTo avoid third party involvement To provide justiceFor the concern of top managementTo have a consistencyTo speed up the process

• Solving Grievances.

– Prevention.

– Having a suitable accepted procedure.

Having a suitable accepted procedure….

1. Discuss with his/her immediate boss.

2. An appeal to next possible level.

3. Proper solution or a response in order to minimize frustration and further conflicts.

4. Clear and well defined procedures.

5. Participation of employees or their agents in order to prepare certain procedures.

• How to Solve?

– Immediately.

– Suitably.

• Accepted procedures……

Open door policyGrievance CommitteesCounselingThird party involvementOmbudsman service

• Advantages of having proper grievance handling procedure.

High employee satisfactionEmployer- employee relationsDevelop positive ideasHigher productivityGood will

• Principles of Grievance Handling.

Treat them as important. Getting all the information. Discussions. Listening. Build trustworthy. Accept own faults/mistakes. Wise usage of an authority. Effective Communication. Follow up. Proper training programmes.

• To reduce grievances,…..

Change work environmentAdd new responsibilities & dutiesReduce stressConduct trainings Allow upward communicationObtaining feedback

• Things to concern……..

Handling procedure should be just & fairTo protect secrecy and identityTo keep recordsOn Time schedule.

Thank You All.