Define the wish list from the decision maker

Gather Inform-ation from stake-holders

Walk the halls and use the lockers (walk a mile in their shoes)

Report findings

Brain-storm ideas

Develop Altern-atives

Test Altern-atives

Report findings on potential problems and solutions

Brain-storm

Weigh all Altern-atives, and then select best Altern-ative.

Test Imple-ment Solution

Monitor Review with Stake-holders, Adjust

Learn and docu-ment

Kris Benevento, Week One Due 7/29/13 PROCESS