Download - IBEC203 Macroeconomics K. Matsuda. December 20, 1997 -Asian Economy collapses, US still rises
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IBEC203 MacroeconomicsIBEC203 Macroeconomics
K. MatsudaK. Matsuda
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December 20, 1997 -Asian Economy collapses, US still rises
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‘It Says Press Any Key. Where’s The Any Key?’
By: Sushi Lover
:Abdul A
Joe A
Lema A
Jessica B.
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India’s Booming Economy
Outsourcing Industry
• Economy growth 9%.
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Employees’ Leverage
US vs. India
• Paid less.
• Heavily subsidized.
• Hierarchies less formal in India.
• Suggestion boxes.
• Outsourcing executives work hard to make their employees happier.
• Attrition rate up to 50%.
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Reasons For Leaving:
1) Boredom.
2) Long working hours.
3) Physical toll & isolation from social.
4) Burnout.
5) Pursue other jobs & education.
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Reasons For Staying:
1. Stable income.
2. Opportunity for advancement.
3. The ability to buy a home.
4. The medical insurance.
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Outsourcing Has Created Powerful Outsourcing Has Created Powerful Consumer Class.Consumer Class.
• Consumer class in 20s.Consumer class in 20s.
• Fast night life.Fast night life.
• Economy growth creates cities compared Economy growth creates cities compared to Las Vegas.to Las Vegas.
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Outsourcing Work Viewed As:
• Well paying summer job.
• Exposure to overseas business = elective in their education.
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Training Employees:
Accent training classes. American culture classes.
India = “High context culture”USA = “Low context culture”Americans culture heroes.
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Preparing For Job:
• Adopt western namesExample: Tushar is Travis, Sameer is Smith.
• Role-play angry callers.
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Hardships on Job:
• Consumer Rage.
• 30 Notes of appreciation out of 2400 calls within 2 months.
• Heart-wrenching stories.
However, employees receive recognition & praise on a job well done.
Example: Ms. Pandey.
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