ibec203 macroeconomics k. matsuda. december 20, 1997 -asian economy collapses, us still rises
TRANSCRIPT
IBEC203 MacroeconomicsIBEC203 Macroeconomics
K. MatsudaK. Matsuda
December 20, 1997 -Asian Economy collapses, US still rises
‘It Says Press Any Key. Where’s The Any Key?’
By: Sushi Lover
:Abdul A
Joe A
Lema A
Jessica B.
India’s Booming Economy
Outsourcing Industry
• Economy growth 9%.
Employees’ Leverage
US vs. India
• Paid less.
• Heavily subsidized.
• Hierarchies less formal in India.
• Suggestion boxes.
• Outsourcing executives work hard to make their employees happier.
• Attrition rate up to 50%.
Reasons For Leaving:
1) Boredom.
2) Long working hours.
3) Physical toll & isolation from social.
4) Burnout.
5) Pursue other jobs & education.
Reasons For Staying:
1. Stable income.
2. Opportunity for advancement.
3. The ability to buy a home.
4. The medical insurance.
Outsourcing Has Created Powerful Outsourcing Has Created Powerful Consumer Class.Consumer Class.
• Consumer class in 20s.Consumer class in 20s.
• Fast night life.Fast night life.
• Economy growth creates cities compared Economy growth creates cities compared to Las Vegas.to Las Vegas.
Outsourcing Work Viewed As:
• Well paying summer job.
• Exposure to overseas business = elective in their education.
Training Employees:
Accent training classes. American culture classes.
India = “High context culture”USA = “Low context culture”Americans culture heroes.
Preparing For Job:
• Adopt western namesExample: Tushar is Travis, Sameer is Smith.
• Role-play angry callers.
Hardships on Job:
• Consumer Rage.
• 30 Notes of appreciation out of 2400 calls within 2 months.
• Heart-wrenching stories.
However, employees receive recognition & praise on a job well done.
Example: Ms. Pandey.