Download - IBM - Healthcare Portal Customer Briefing
IBM Healthcare
Use of IBM Portal & Collaboration Technologies by Healthcare Providers
Client3 December 2008
Curtis M Ryan – Worldwide Portal Industry Sales Leader
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IBM Software Group Healthcare
Why Do Portal & Collaboration Products Matterto Healthcare Providers?
Clinical Care Systems
Lab/Medical Records Systems
Imaging Systems
Patient Admin Systems
Financial & HR Systems
Collaboration, e-mail
e-learning - CME
Patient enabled Systems
Content (articles, manuals...)
CPOE
People Finding - expertise
Patient View Clinician View
Consumer View Employee View
Pre – Admissi
on
FormsMarketingmessages
Bill Payment
Patient
Health
Records
Resources
Common
Portal
Clinical Systems Access
HR Self Service
Secure
Chat
Quality
Dashboards
Find a doctor & schedule
Job
InfoGet Medical
Info
CE/CME
Learning
Result: secure, collaborative, compelling patient-centric care
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IBM Software Group Healthcare
Examples of Patient Portals Built on IBM Portal & Collaboration Products
King FaisalCancer Center
Memorial HealthSystem
Duke Medical Univ of TexasCancer Therapy &Research Center
Mayo Clinic
Richardson RegionalMedical Center
Healthways UZ Gent University Hospital System
Danish eHealth Portal
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IBM Software Group Healthcare
Examples of Clinical SolutionsBuilt on IBM Portal & Collaboration Products
AOFoundation
Catholic Healthcare West
“I’m saving 2-3 hours a day. This increases the time that I can spend with patients and increases patient satisfaction. ”
—Dr. Nick Caputo, Hospitalist
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IBM Software Group Healthcare
Examples of Operational DashboardsBuilt on IBM Portal & Collaboration Products
AOFoundation
Zorgveiling
Clinique Notre-Dame de Grâçe
University of PittsburghMedical Center
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IBM Software Group Healthcare
Benefits to Your Business
Patient Portal Increase patient satisfaction by providing self-service
Provide a channel for proactive patient self-care
Deliver more effective marketing messages
Increase patient safety using “single view of patient”
Drive up clinicianal operational efficiency
Better attract and retain physicians
Clinical Solution
Operational DashboardBetter track against strategic and tactical business goals
Provide executives a realtime view of the business
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IBM Software Group Healthcare
What Technologies Are Most Often Used?
• Portal – compelling user experience, personalization, security, reuse, integration
• Electronic Forms – data entry by employees and others, back-end process
• Web Content Management – allow nurses, marketing professionals, and HR teams to enter content directly
• Dashboards – integrate health analytics & databases & other data sources
• Collaboration – secure messaging for eVisits, instant messaging between caregivers, common document stores across departments
• Social networking (emerging) – external-facing patient communities, internal-facing physician communities
• Other
- Identity & access management
- Enterprise search
- Enterprise content management
- Analytics and data warehouse
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IBM Software Group Healthcare
Example of a Horizontal Portal and Collaboration PlatformKaiser Permanente
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IBM Software Group Healthcare
Example of a Horizontal Portal and Collaboration PlatformTrillium Health Centre
Clinicians
`
Browser
PDA
Physicians
Volunteers
Management
Consultants
Administrative
CUPE
Patients
Partners
Trillium Health Centre Portal
Collaboration
InstantMessaging
Teamrooms eMail
PeopleFinder
Content
WebContent
DocumentLibraries
Authoring
Publishing
Search
Pointsof
Contact
Exchange
LookAndFeel
Meditech
SCM
MuseCV
Agfa WebAgfa
Heartlab
RiskMonitor
Pro
Dashboard
SSO & PPCApplications
ExternalInformation
Sources
EmployeePay
Stubs
AdditionalCustom
Applications
Taxonomy
New HiresChecklist
eRecruitment
CareerOpportunities
WorkopolisIT
Release 1
TrilliumSystems
ExternalSystems
Release 2And Beyond
EventsTrillium NewsCEO Corner
Order SetsBest PracticesExternal Pubs
Internal PubsLearning Content
Project and CommitteeDepartmental Content
Static SchedulesIT Services Info
PACE
Directory
PortalUsers
ApplicationIntegration
Applications
Managed Content
Web SiteAnalytics
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IBM Software Group Healthcare
Goals• Provide patients access to health records
• Build deeper relationships with patients & physicians
• Improve patient satisfaction, safety, and outcomes through empowerment and transparency
From Zero to Portal in14 weeks—The Duke Medicine Patient Portal
• Business Drivers• Patient satisfaction
• Operational efficiency – call center & registration (portal sponsored by Patient Revenue Mgt Org)
• Patient safety
• Drive online channel for routine transactions
• Competitive advantage to attract new patients
“We received applause in the Board Room from our Patient Advocacy Council” -Pete L’Engle, Senior Program
Manager, Duke Health
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IBM Software Group Healthcare
http://ausgsa.ibm.com/%7Egdolsen/public/Files/HC/Providers/S03-Duke.zip
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IBM Software Group Healthcare
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IBM Software Group Healthcare
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IBM Software Group Healthcare
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IBM Software Group Healthcare
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IBM Software Group Healthcare
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IBM Software Group Healthcare
Seven Common Characteristics of Successful Healthcare Portals
1. Cultivated strong executive sponsors in IT and in the business
2. Explicitly defined desired business results and find ways to measure them
3. Identified “anchor tenant” pieces of functionality to drive adoption
4. Used “launch and learn” methods – 3-6 month dev cycles
5. Worked “outside in” – thought of a portal as a bridge between the way the users want to do business and the IT reality
6. Used the tools available – e.g., Portlet Factory, inter-portlet comms, web content management, forms builders, dashboards, etc
7. Took the time to establish a governance model
“It’s all about establishing a relationship with your users.”
18 © 2008 IBM Corporation
IBM Software Group Healthcare
IBM WebSphere Portal V6.1 – Respond Quickly To New Business Opportunities
Site WizardCreate new sites quickly without IT Create a Virtual Portal Enroll users Import Portal content
Theme CustomizerChange the look - no coding required! Change the banner: logo, color, typography, border,
background Change the typography: default size, color and style,
headline size, color, etc. Change the navigation: orientation, tab colors, tab text Change the colors: page color or background, highlight
color Change the buttons: text, color, selected and
unselected states Show and hide footers, gutters, links, breadcrumbs, etc
EmpoweringBusiness
Users
19 © 2008 IBM Corporation
IBM Software Group Healthcare
IBM Healthcare
15 minutes later….
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IBM Software Group Healthcare
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IBM Software Group Healthcare
IBM WebSphere Portal V6.1 + WebSphere Portlet Factory 6.1 Respond Quickly To New Business Opportunities
Web Application Integrator Easily embed existing Web applications in
WebSphere portal for greater value Simplicity of iFrames without the drawbacks – No double
header or dual navigation HTML <script> tag executes and can “inject” markup for
portal navigation, launch menu, and page breadcrumbs into Web app
Clicking on any Portal-specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL.
IBM WebSphere Portlet Factory V6.1 • New visual editing capability and enhancements speed
portlet construction • Preview how portlets will be rendered on a portal page• Better Debugging Support • Improved Builder Selection interface/navigation• Includes integrations of Lotus products and IBM Accelerators
- Lotus Forms builder- REST support for Quickr & Connections- WebSphere Process Server integration sample- Expeditor/Notes 8 support- Portal Content Repository builder
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IBM Software Group Healthcare
IBM WebSphere Portal V6.1 – Reduce deployment costs, complexity and maintenance
Faster, more flexible staging-to-production operations
Site Management - Enhancements• Elimination of custom scripting/coding required pre-V6.1
• Reduced effort to move portal pages, content and their related artifacts
• Support for multiple daily updates
• Version-able and Archive-able, Workflow pluggable
• Return to a previous version very quickly
• Validate that a publish occurred correctly
StagingDevelopment ProductionIntegration
Optionally use multiple JVMs for running your Portal
Isolate “untrusted” Portlets from Portal
Execute “mission-critical” Portlets in their own JVM
Enhanced scalability for “heavy” Portlets
New Support for Distributed Servers, JVMs
Offload portlets to better manage Portal performance
© 2008 IBM Corporation
IBM Software Group Healthcare
IBM Accelerators for WebSphere Portal
Collaboration
Learning
Enterprise Suite
Dashboard
Process
Self-Service
Industry Content
© 2008 IBM Corporation
IBM Software Group Healthcare
IBM Content Accelerator
Provides simplified, yet powerful, online Web content creation and management to business users - removing authoring bottlenecks. It helps improve productivity and allows organizations to keep Web content accurate, up-to-date and easy-to-find.
CONTENT SEARCH DOCUMENT MANAGEMENT
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IBM Software Group Healthcare
IBM Content Accelerator 6.1
Helps customers keep websites up-to-date, accurate and in control. This solution delivers faster time-to-value, lowers operational costs, and improves the way in which companies do business through the web.
Helps customers keep websites up-to-date, accurate and in control. This solution delivers faster time-to-value, lowers operational costs, and improves the way in which companies do business through the web.
EnterpriseSearch
Collaborative Document Management
Web ContentManagement + +
Authoring
Work Flow
ManagementIntegration
Delivery
Entitlement to latest offerings:
Lotus Web Content Management 6.1Next Generation Document Management IBM OmniFind Enterprise Edition 8.5
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IBM Software Group Healthcare
IBM Content Accelerator V6.1 Respond Quickly To New Business Opportunities
Better content authoring experience Richer inline editing enables users to easily
create folders, sites or site areas.
Enhanced business user experience New improvements in authoring, security,
and APIs
Enables organizations to more easily build portal-based websites Simplified authoring templates are very
useful for creating "quick" content (i.e. blogs)
EmpoweringBusiness
Users
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IBM Software Group Healthcare
LensCrafters leverages IBM Content Accelerator to reach more customers
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IBM Software Group Healthcare
Customer Facing: Johnson & JohnsonPortal and WCM manage JnJ web presence
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IBM Software Group Healthcare
Coming in Q4
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IBM Software Group Healthcare
Coming in Q4
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IBM Software Group Healthcare
Coming in Q4
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IBM Software Group Healthcare
IBM Healthcare