ibm - healthcare portal customer briefing

IBM Healthcare

Use of IBM Portal & Collaboration Technologies by Healthcare Providers

Client3 December 2008

Curtis M Ryan – Worldwide Portal Industry Sales Leader

2 © 2008 IBM Corporation

IBM Software Group Healthcare

Why Do Portal & Collaboration Products Matterto Healthcare Providers?

Clinical Care Systems

Lab/Medical Records Systems

Imaging Systems

Patient Admin Systems

Financial & HR Systems

Collaboration, e-mail

e-learning - CME

Patient enabled Systems

Content (articles, manuals...)

CPOE

People Finding - expertise

Patient View Clinician View

Consumer View Employee View

Pre – Admissi

on

FormsMarketingmessages

Bill Payment

Patient

Health

Records

Resources

Common

Portal

Clinical Systems Access

HR Self Service

Secure

Chat

Quality

Dashboards

Find a doctor & schedule

Job

InfoGet Medical

Info

CE/CME

Learning

Result: secure, collaborative, compelling patient-centric care



Examples of Patient Portals Built on IBM Portal & Collaboration Products

King FaisalCancer Center

Memorial HealthSystem

Duke Medical Univ of TexasCancer Therapy &Research Center

Mayo Clinic

Richardson RegionalMedical Center

Healthways UZ Gent University Hospital System

Danish eHealth Portal



Examples of Clinical SolutionsBuilt on IBM Portal & Collaboration Products

AOFoundation

Catholic Healthcare West

“I’m saving 2-3 hours a day. This increases the time that I can spend with patients and increases patient satisfaction. ”

—Dr. Nick Caputo, Hospitalist



Examples of Operational DashboardsBuilt on IBM Portal & Collaboration Products

AOFoundation

Zorgveiling

Clinique Notre-Dame de Grâçe

University of PittsburghMedical Center



Benefits to Your Business

Patient Portal Increase patient satisfaction by providing self-service

Provide a channel for proactive patient self-care

Deliver more effective marketing messages

Increase patient safety using “single view of patient”

Drive up clinicianal operational efficiency

Better attract and retain physicians

Clinical Solution

Operational DashboardBetter track against strategic and tactical business goals

Provide executives a realtime view of the business



What Technologies Are Most Often Used?

• Portal – compelling user experience, personalization, security, reuse, integration

• Electronic Forms – data entry by employees and others, back-end process

• Web Content Management – allow nurses, marketing professionals, and HR teams to enter content directly

• Dashboards – integrate health analytics & databases & other data sources

• Collaboration – secure messaging for eVisits, instant messaging between caregivers, common document stores across departments

• Social networking (emerging) – external-facing patient communities, internal-facing physician communities

• Other

- Identity & access management

- Enterprise search

- Enterprise content management

- Analytics and data warehouse



Example of a Horizontal Portal and Collaboration PlatformKaiser Permanente



Example of a Horizontal Portal and Collaboration PlatformTrillium Health Centre

Clinicians

`

Browser

PDA

Physicians

Volunteers

Management

Consultants

Administrative

CUPE

Patients

Partners

Trillium Health Centre Portal

Collaboration

InstantMessaging

Teamrooms eMail

PeopleFinder

Content

WebContent

DocumentLibraries

Authoring

Publishing

Search

Pointsof

Contact

Exchange

LookAndFeel

Meditech

SCM

MuseCV

Agfa WebAgfa

Heartlab

RiskMonitor

Pro

Dashboard

SSO & PPCApplications

ExternalInformation

Sources

EmployeePay

Stubs

AdditionalCustom

Applications

Taxonomy

New HiresChecklist

eRecruitment

CareerOpportunities

WorkopolisIT

Release 1

TrilliumSystems

ExternalSystems

Release 2And Beyond

EventsTrillium NewsCEO Corner

Order SetsBest PracticesExternal Pubs

Internal PubsLearning Content

Project and CommitteeDepartmental Content

Static SchedulesIT Services Info

PACE

Directory

PortalUsers

ApplicationIntegration

Applications

Managed Content

Web SiteAnalytics



Goals• Provide patients access to health records

• Build deeper relationships with patients & physicians

• Improve patient satisfaction, safety, and outcomes through empowerment and transparency

From Zero to Portal in14 weeks—The Duke Medicine Patient Portal

• Business Drivers• Patient satisfaction

• Operational efficiency – call center & registration (portal sponsored by Patient Revenue Mgt Org)

• Patient safety

• Drive online channel for routine transactions

• Competitive advantage to attract new patients

“We received applause in the Board Room from our Patient Advocacy Council” -Pete L’Engle, Senior Program

Manager, Duke Health



http://ausgsa.ibm.com/%7Egdolsen/public/Files/HC/Providers/S03-Duke.zip



Seven Common Characteristics of Successful Healthcare Portals

1. Cultivated strong executive sponsors in IT and in the business

2. Explicitly defined desired business results and find ways to measure them

3. Identified “anchor tenant” pieces of functionality to drive adoption

4. Used “launch and learn” methods – 3-6 month dev cycles

5. Worked “outside in” – thought of a portal as a bridge between the way the users want to do business and the IT reality

6. Used the tools available – e.g., Portlet Factory, inter-portlet comms, web content management, forms builders, dashboards, etc

7. Took the time to establish a governance model

“It’s all about establishing a relationship with your users.”



IBM WebSphere Portal V6.1 – Respond Quickly To New Business Opportunities

Site WizardCreate new sites quickly without IT Create a Virtual Portal Enroll users Import Portal content

Theme CustomizerChange the look - no coding required! Change the banner: logo, color, typography, border,

background Change the typography: default size, color and style,

headline size, color, etc. Change the navigation: orientation, tab colors, tab text Change the colors: page color or background, highlight

color Change the buttons: text, color, selected and

unselected states Show and hide footers, gutters, links, breadcrumbs, etc

EmpoweringBusiness

Users

IBM Healthcare

15 minutes later….



IBM WebSphere Portal V6.1 + WebSphere Portlet Factory 6.1 Respond Quickly To New Business Opportunities

Web Application Integrator Easily embed existing Web applications in

WebSphere portal for greater value Simplicity of iFrames without the drawbacks – No double

header or dual navigation HTML <script> tag executes and can “inject” markup for

portal navigation, launch menu, and page breadcrumbs into Web app

Clicking on any Portal-specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL.

IBM WebSphere Portlet Factory V6.1 • New visual editing capability and enhancements speed

portlet construction • Preview how portlets will be rendered on a portal page• Better Debugging Support • Improved Builder Selection interface/navigation• Includes integrations of Lotus products and IBM Accelerators

- Lotus Forms builder- REST support for Quickr & Connections- WebSphere Process Server integration sample- Expeditor/Notes 8 support- Portal Content Repository builder



IBM WebSphere Portal V6.1 – Reduce deployment costs, complexity and maintenance

Faster, more flexible staging-to-production operations

Site Management - Enhancements• Elimination of custom scripting/coding required pre-V6.1

• Reduced effort to move portal pages, content and their related artifacts

• Support for multiple daily updates

• Version-able and Archive-able, Workflow pluggable

• Return to a previous version very quickly

• Validate that a publish occurred correctly

StagingDevelopment ProductionIntegration

Optionally use multiple JVMs for running your Portal

Isolate “untrusted” Portlets from Portal

Execute “mission-critical” Portlets in their own JVM

Enhanced scalability for “heavy” Portlets

New Support for Distributed Servers, JVMs

Offload portlets to better manage Portal performance

© 2008 IBM Corporation


IBM Accelerators for WebSphere Portal

Collaboration

Learning

Enterprise Suite

Dashboard

Process

Self-Service

Industry Content

© 2008 IBM Corporation


IBM Content Accelerator

Provides simplified, yet powerful, online Web content creation and management to business users - removing authoring bottlenecks. It helps improve productivity and allows organizations to keep Web content accurate, up-to-date and easy-to-find.

CONTENT SEARCH DOCUMENT MANAGEMENT



IBM Content Accelerator 6.1

Helps customers keep websites up-to-date, accurate and in control. This solution delivers faster time-to-value, lowers operational costs, and improves the way in which companies do business through the web.

Helps customers keep websites up-to-date, accurate and in control. This solution delivers faster time-to-value, lowers operational costs, and improves the way in which companies do business through the web.

EnterpriseSearch

Collaborative Document Management

Web ContentManagement + +

Authoring

Work Flow

ManagementIntegration

Delivery

Entitlement to latest offerings:

Lotus Web Content Management 6.1Next Generation Document Management IBM OmniFind Enterprise Edition 8.5



IBM Content Accelerator V6.1 Respond Quickly To New Business Opportunities

Better content authoring experience Richer inline editing enables users to easily

create folders, sites or site areas.

Enhanced business user experience New improvements in authoring, security,

and APIs

Enables organizations to more easily build portal-based websites Simplified authoring templates are very

useful for creating "quick" content (i.e. blogs)

EmpoweringBusiness

Users



LensCrafters leverages IBM Content Accelerator to reach more customers



Customer Facing: Johnson & JohnsonPortal and WCM manage JnJ web presence



Coming in Q4

IBM Healthcare

ibm - healthcare portal customer briefing

Technology

horizontal portal

virtual portal

patient communities

cme patient

ibm websphere portal

single view of patient

portalspecific navigation

proactive patient selfcare