INDEGENE MEMBER ENGAGEMENT SOLUTIONIntegrated Member-Provider Outreach. Engaged Members. Improved Outcomes.
BREAK THE MOLD IN MEMBER ENGAGEMENT
POTENTIAL SAVINGS
by optimal utilization of channels
6MN$INCREASE
in member response rate leveraging multi-channel
engagement capabilities for integrated messaging
35 %–60 %GAP CLOSURE RATES
driven by integrated member-provider outreach
3 x x–6
—OUR MEMBER-CENTRIC APPROACH
Indegene Member Engagement Solution simplifies engagement through analytics and
multi-channel framework. The member-centric approach seamlessly builds and segments dynamic member profiles
for better intervention, gap identification and closure.
• Gap identification
• Robust segmentation
• Member value identification
• Prioritization of member and measures
• Setting engagement rules
• Defining provider education modules
• Message deployment plan
• Communication optimization plan
Analytics and Behavioral
Engine
Campaign Builder
EngagementReporting Analytics
Outreach Expert
• Business metrics tracking
• Campaign metrics tracking
• Member-level and hierarchical report
• Multi-channel capabilities
• Multi-lingual capabilities
• Integrated provider-member outreach
• Live nurse support
• Next best touch point integrated
WHAT MAKES OUR SOLUTION UNIQUE—
PROVEN DOMAIN EXPERTISE
in healthcare quality and
engagement
VALIDATEDANALYTICS
DYNAMIC PROFILE BUILDER
prioritize and focus on high ROI members and
measures through pre-defined models
to segment the member based on usage
analytics
PERSUASIVECONTENT
to drive member behavior
INTEGRATEDMULTI-CHANNEL
PROVIDER-INTEGRATEDCOMMUNICATION
for effective and optimum levels of
communication
to drive better credibility and higher
gap closure
ABOUT INDEGENE HEALTHCARE:
Indegene Healthcare is a leader in end-to-end risk adjustment, HEDIS/STARS improvement and provider engagement solutions. Indegene leverages its legacy of rich clinical expertise, proprietary analytics models, and omni channel engagement platforms to help payers and providers drive better health and business outcomes. Indegene has a strong focus on IP and innovation, with a full portfolio of next generation platforms across risk, quality and engagement including STARMAX, Risk Optimizer, Hedis Pro, Prospective Enhance, Care Max, iClinEngager, and UNITY.
W
+1 732 750 2901P
indegenehealthcare.com/member-engagement
To know more about how to effectively engage both "high-risk" and "hard-to-influence" members,
get in touch with our expert Sharanjit Singh
WHERE OUR SOLUTION HELPS DRIVE OUTCOMES
OUR SOLUTION IMPACT
MEDICATION ADHERENCE
QUALITYMANAGEMENT
HEALTH RISK ASSESSMENTS
CHRONIC CAREMANAGEMENT
PROVIDEREDUCATION
PREVENTIVE SCREENING
MEMBER EDUCATION
17%
48%>>
Increase in gap closure rates in part C Star areas like breast cancer screening, colorectal cancer screening and diabetes
Increase in LDL preventive screenings and colorectal cancer preventive screenings
Increase in risk assessment survey response implemented through multi-channel outreach
Increase in 90 Day medication compliance with 53% members scheduling a visit following multi-channel outreach
76%
20%>