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INDIAN QUALITY AWARDINDIAN QUALITY AWARD
PRESENTED BY: SUMIT KAPOOR
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What is a Quality Award ?What is a Quality Award ?
It is a award given to organizations
for their exemplary achievements inexcellence.
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What Business Excellence isWhat Business Excellence is
About «.About «.
Sustaining superior organizational performance through:
A systems approach,
A Customer Focus and
A Culture of Continuous Improvement
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Major Indian Quality AwardsMajor Indian Quality Awards
The Golden Peacock National Quality Award.
Rajiv Gandhi National Quality award. Ramakrishna Bajaj National Quality Award.
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CRITERIACRITERIA
The Award Criteria emphasize on
Openness and transparency in governance and ethics.
The need to create value for customers and to your business.
The challenges of rapid innovation and capitalizing onyour knowledge assets.
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EligibilityEligibility
Following five eligibility categories of the
award: Manufacturing companies
Service organizations
Small (Annual Turnover Rs 300 crores & above) & Medium
businesses (Annual Turnover less than Rs 300 crores) /
enterprise
Healthcare organizations
Agriculture
Education, Training, Research and development
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Value for ApplyingValue for Applying
Written Submission
± Provides a snapshot of your management system
± Focuses your organisation
± Involves your people in your future
Site Visit
± Allows independent experts to work directly with your
people ± Gives you further insight into your organisation
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Value for Applying (Cont)Value for Applying (Cont)
Feedback
± Provides a comprehensive written report
± Gives you face-to-face feedback
± Identifies opportunities for your strategic and operational
planning
Recognition
± Provides marketing advantage
± Recognises and celebrates your achievements
± Results in preferential consideration by customers
±
Allows you to display the Awards logo
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Core Values and ConceptsCore Values and Concepts
Customer-Driven Quality- the organization·s focus on its
customers and the ability to ensure its operations meet their
needs
Visionary Leadership - senior leaders· capacity for setting
key directions for the organization by action and example
Continuous improvement and Learning - the ability of the
organization to acquire, share and use knowledge to improve
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Employee participation and development- employees
commitment, involvement, training recognition safety and
satisfaction in order to optimize the opportunities for success intheir work environment
Fast Response- ensuring flexibility and the capacity to act
speedily
Design quality & Prevention- Preventing problems at a design
stage rather than production or service delivery.
Partnership Development- Building labor -management
relationship and suppliers and the company and the company ²
customers partnerships
Core Values and ConceptsCore Values and Concepts
(cont.)(cont.)
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Focus on the Future ² Developing partnership and operating
strategically and possessing a long-range commitment
Management by Fact - reliance on data and analysis in decision
making
Corporate Responsibility and Citizenship - proactive and
responsive commitment to the needs and concerns of the
community and larger public
Result orientation- Performance system needs to focus on results
and should be balanced in the interest of all stakeholders.
Correlation with field results and financial indicators.
Core Val ues a nd ConceptsCore Val ues a nd Concepts
(cont.)(cont.)
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ASSESSMENTASSESSMENT�
Assessed and scored on a scale from 0 to 1000 points
Organizati
onal
Leadershi
p120
Points
(12%)
Strategic
Planning
80 Points
(8%)
Human
Resource
Manageme
nt
100 Points
(10%)
Information
Manageme
nt
80 Points
(8%)
ProcessManag
ement
120
Points
(12%)
Employees
Satisfactio
n
100 Points
(10%)
Customer
Satisfactio
n
150 Points
(15%)
Impact on
Society
100 Points
(10%)
Business
Results
150
Points
(15%)
Enablers - 500 Points (50%) Results - 500 Points (50%)