indian quality award_43

8/7/2019 Indian Quality Award_43

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INDIAN QUALITY AWARDINDIAN QUALITY AWARD

PRESENTED BY: SUMIT KAPOOR



What is a Quality Award ?What is a Quality Award ?

It is a award given to organizations

for their exemplary achievements inexcellence.



What Business Excellence isWhat Business Excellence is

About «.About «.

Sustaining superior organizational performance through:

A systems approach,

A Customer Focus and

A Culture of Continuous Improvement



Major Indian Quality AwardsMajor Indian Quality Awards

The Golden Peacock National Quality Award.

Rajiv Gandhi National Quality award. Ramakrishna Bajaj National Quality Award.



CRITERIACRITERIA

The Award Criteria emphasize on

Openness and transparency in governance and ethics.

The need to create value for customers and to your business.

The challenges of rapid innovation and capitalizing onyour knowledge assets.



EligibilityEligibility

Following five eligibility categories of the

award: Manufacturing companies

Service organizations

Small (Annual Turnover Rs 300 crores & above) & Medium

businesses (Annual Turnover less than Rs 300 crores) /

enterprise

Healthcare organizations

Agriculture

Education, Training, Research and development



Value for ApplyingValue for Applying

Written Submission

± Provides a snapshot of your management system

± Focuses your organisation

± Involves your people in your future

Site Visit

± Allows independent experts to work directly with your

people ± Gives you further insight into your organisation



Value for Applying (Cont)Value for Applying (Cont)

Feedback

± Provides a comprehensive written report

± Gives you face-to-face feedback

± Identifies opportunities for your strategic and operational

planning

Recognition

± Provides marketing advantage

± Recognises and celebrates your achievements

± Results in preferential consideration by customers

±

Allows you to display the Awards logo



Core Values and ConceptsCore Values and Concepts

Customer-Driven Quality- the organization·s focus on its

customers and the ability to ensure its operations meet their

needs

Visionary Leadership - senior leaders· capacity for setting

key directions for the organization by action and example

Continuous improvement and Learning - the ability of the

organization to acquire, share and use knowledge to improve



Employee participation and development- employees

commitment, involvement, training recognition safety and

satisfaction in order to optimize the opportunities for success intheir work environment

Fast Response- ensuring flexibility and the capacity to act

speedily

Design quality & Prevention- Preventing problems at a design

stage rather than production or service delivery.

Partnership Development- Building labor -management

relationship and suppliers and the company and the company ²

customers partnerships

Core Values and ConceptsCore Values and Concepts

(cont.)(cont.)



Focus on the Future ² Developing partnership and operating

strategically and possessing a long-range commitment

Management by Fact - reliance on data and analysis in decision

making

Corporate Responsibility and Citizenship - proactive and

responsive commitment to the needs and concerns of the

community and larger public

Result orientation- Performance system needs to focus on results

and should be balanced in the interest of all stakeholders.

Correlation with field results and financial indicators.

Core Val ues a nd ConceptsCore Val ues a nd Concepts

(cont.)(cont.)



ASSESSMENTASSESSMENT�

Assessed and scored on a scale from 0 to 1000 points

Organizati

onal

Leadershi

p120

Points

(12%)

Strategic

Planning

80 Points

(8%)

Human

Resource

Manageme

nt

100 Points

(10%)

Information

Manageme

nt

80 Points

(8%)

ProcessManag

ement

120

Points

(12%)

Employees

Satisfactio

n

100 Points

(10%)

Customer

Satisfactio

n

150 Points

(15%)

Impact on

Society

100 Points

(10%)

Business

Results

150

Points

(15%)

Enablers - 500 Points (50%) Results - 500 Points (50%)

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