KIT – University of the State of Baden-Wuerttemberg andNational Research Center of the Helmholtz Association

INSTITUTE FOR TECHNOLOGY AND MANAGEMENT IN CONSTRUCTION

www.kit.edu

International FM Conference Sofia, Bulgaria 2016

Facility management trends and innovations in Europe

Quelle: servicefutures.com/wp-content/uploads/2014/12/ISS-ServiceFutures-9-Megatrends-every-FM-provider-should-know.jpg

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 2

FM Definition (DIN EN 15221, CEN/TC 348)

“The integration of processes within an organisation to maintain and develop the agreed

services which support and improve the effectiveness of its primary activities”

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 3

D E M A N D

SPECIF NG

S

DELI VER NG

STRATEGIC

TACTICAL

OPERATIONAL

Client

Customer

End User

O R G A N I S A T I O N

P R OV I D E R

Internal

and / or

external

PRIMARYPROCESSES

SUPPORT PROCESSES

KPIs

FACILITYSERVICES

PRIMARYACTIVITIES

Facility Management Agreement

D E M A N D

SPECIFYING

SLAs

S U P P L Y

DELI VERI NG

STRATEGIC

TACTICAL

OPERATIONAL

Client

Customer

End user

O R G A N I S A T I O N

P R OV I D E R

Internal

and / or

external

PRIMARYPROCESSES

SUPPORT PROCESSES

KPIs

FACILITYSERVICES

PRIMARYACTIVITIES

Facility Management agreement

DIN EN 15221-1 FM-Model

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 4

Space & Infra‐

structure

People & Organi‐sation

FM model Income3 Levels

(Demand <‐>Supply)

Plan Do   Check ActContract

Agreement Pricing

Strategic FM agreement  

Tactical            SLA

      as rent   orOperational       by volume  or

      as service

Capital   €Personnel   €Material   €Depreciat.   €Cost codes / Resources

Facility Services Processes / Activities

Facilities

 Faciity Processes / Activities Matrix Product Map

Facility Product = Output of Facility process

FM Processes / Activities

FM Processes / ActivitiesTact.Integr.

Tact.Integr.

FM Strategic Integration

Prod

.Prod

.

Prod

.

Prod

.Prod

.

Prod

.

DIN EN 15221-4 TaxonomyHow does it all fit together?

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 5

Quality as a trend?

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 6

DIN EN 15221-3 Guidance on quality

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 7

DIN EN 15221-3 Guidance on quality

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 8

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 9

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 10

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 11

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 12

Are there other trends?

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 13

Standardization FM-processes

High level of standadization in the core process (necessary for a efficient production)

=> High level of standardization in the secondary processes

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 14

Standardization FM-processes

80 % of standardized

processes

20 % of standardized

processes

80 % of the profits

20 % of the profits

The Theory “80/20”

40 % of standardized

processes

85 % of the profits

Actual situation 40/85 (we think…)

Reduce the percentage of standardized processes

Reduce the overhead (Bachelor or Masterthesis)

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 15

Why should I standardize?

certificationreportingbenchmarkingdigitalization

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 16

Certification – New Construction/ Design

once in the lifetime of a building

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 17

Certification – Existing Buildings

LEED Existing Buildings Operation an Maintenance

BREEAM DE Bestand

DGNB Bestand

DGNB Gebäude im Betrieb

GEFMA 160

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 18

Certification – Existing Buildings

Standardization of PORTFOLIO is possible!

Standardization of

RC RC RC

Re-certification more the once in a lifetime of a building

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 19

CSR - guideline

At the beginning of the financial year 2017 certain companies are obliged to do a reporting in context with social and environmental activities

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 20

CSR - guideline

At the beginning of the financial year 2017 certain companies are obliged to do a reporting in context with social and environmental activities

Standardization as an instrument for reducing reporting performance indicators (energy, water, waste etc.)

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 21

Benchmarking

Process of Benchmarking

“The essence of benchmarking is the continuous process of comparing processes with those of the world leaders and best-in-class organizations.”

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 22

Benchmarking

“Why reinvent the wheel if I can learn from someone who has already done it?”

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 23

Maintenance costs per m² for office buildings

Benchmarking

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 24

Maintenance costs per m² for office buildings

Maintenance costs / m² in relation to the age of the

building?

Maintenance costs / m² in relation to the level how

prestigious the building is?

Maintenance costs / m² in relation to the surface

are?

Maintenance costs / m² in relation to the type of

use?

Maintenance costs / m² in relation to the kind of

construction?

Maintenance costs / m² in relation to the surrounding

area/city?

Maintenance costs / m² in relation …?

Benchmarking

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 25

BIM on Rise in FM

The BIM clock is ticking for FM

BIM is a process. It is not a tool or solution. It is a holistic approach to the design, construction and management of the

facilities used in the built environment.

a digital representation of physical and functional characteristics of a facility. As

such, it serves as a shared knowledge resource for information about a facility

forming a reliable basis for decisions during its life cycle from inception onward

(WBDG)

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 26

Building Information Value

Building information value degradation through the entire life cycle of the building with and without deploying BIM tools

Source: Eastman et al. 2011

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 27

Using BIM for Facility Management

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 28

Digitalization

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 29

Digitalization (stream of people)

? Tracking via

RFID

Cameras

Bluetooth

…

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 30

Digitalization

RFID (passiv)

No manual operatedStocktaking

Linkage to handhelds andelektronic data sheets

For the whole Lifecycle(inhouse, outsourcing, etc.)

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 31

Digitalization

RFID (active) with sensors

temperature

humidity

Air quality

Pressure

vibrations

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 32

The future of FM

Institute for Technology und Management in Construction

// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 33

Contact

Karlsruhe Institute of TechnologyInstitute for Technology and Management in ConstructionFacility ManagementProf. Dr.-Ing. Dipl.-Wi.-Ing. Kunibert Lennerts

Am Fasanengarten, Bldg. 50.3176128 KarlsruheGermany

Phone: +49 721- 608 48225Email: kunibert.lennerts@kit.edu